Videos are showing up green and pixelated on staging site

[Solved]

Matt C. 6 years, 10 months ago

Videos show up green and pixelated. Audio works fine. Plugins up to date. Please help.

FV3
FV2
FV

Viewing 5 replies - 1 through 5 (of 5 total)

Matt C. 7 years ago

Not sure if it helps but isn’t happening on mobile.

Matt C. 7 years ago

We got it. Plugin license wasn’t working on staging. Updated live plugin and everything is good.

Lucia 7 years ago

Hi Matt!

Great! Let us know if you have any other questions.

Lucia

Martin 7 years ago

Hello Matt,

we got one more similar report, it seems like the issue could have been on Vimeo end.

Thanks,
Martin

Martin 7 years ago

Hello Matt,

I found there was a bug in the initialization segment IDs. It has been fixed on the API end. We will look for a way of validating the MPD streams to detect issues like this early on.

Thanks,
Martin

Viewing 5 replies - 1 through 5 (of 5 total)