Hello,

we are sorry about the issue here, but unfortunately Flowplayer forces us to use a new key with each release, so we have to build a fairly complex mechanism for updating the license key on each website. In some cases it fails.

I checked the logs and I can see that your website has received the correct key. Are you still having the issue?

Please compare the license key which you have on Settings -> FV Player to the one on https://foliovision.com/my-licenses – is it the same?

However I think I realized what is the issue now and put in a fix. The issues only occurs when upgrading from the latest FV Player 7 Beta release to FV Player 7. Users upgrading from FV Player 6 or older FV Player 7 beta versions don’t face the issue.

Thanks,
Martin

Hello Uwe,

I can see that the lightbox doens’t work on your website anymore. We changed the lightbox library from Colorbox to fancyBox, so that must be the reason for it.

As a quick fix you can use the Settings -> FV Player -> Help -> Rollback function which will reinstall FV Player 6.6.6 for you and everything should work the way it did before. Then you can keep checking our changelog for lightbox fixes (we might run into similar issue elsewhere) and upgrade to FV Player 7 later.

We are also happy to fix the issue on your website if you book our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Michael,

we are sorry about the issue here, but unfortunately Flowplayer forces us to use a new key with each release, so we have to build a fairly complex mechanism for updating the license key on each website. In some cases it fails.

I checked the logs and I can see that your website has received the correct key. So I’m not sure why it’s still using the old one on https://www.afrolandtv.com/thick-skin-trailer/

Please compare the license key which you have on Settings -> FV Player to the one on https://foliovision.com/my-licenses – is it the same?

Thanks,
Martin

Hello Christiaan,

going back to the audio player issue – we are currently solving some other styling issues, but we will fix the audio player issues when using the YouTuby skin as well.

However I had a look at the screenshot which you sent to us and it doesn’t seem like it’s FV Player at all. And that’s not the issue we are solving here.

It must be some other player. Please check what shortcode you are using for that one. Is it really [fvplayer…] ? Perhaps you need to change your shortcodes for audio player to use FV Player.

Thanks,
Martin

Hello Christiaan,

are you referring to some issue after the upgrade to FV Player 7? What exact version are you using? Are you using a matching FV Player Pro version?

Are you hosting your video files on your own, or are you using YouTube or Vimeo?

Make sure you purge any WordPress cache that you might be using and also cache of your CDN if you are using it for your website.

The issue might be a conflict with one of your plugins or your theme as well. Do you see the same issue even if you put FV Player on a simple WordPress page?

Thanks,
Martin

Hello Vizhi,

I hope I got your name right, as we didn’t receive it in your payment properly.

Please check if the captions work for you with this FV Player version: https://github.com/foliovision/fv-wordpress-flowplayer/archive/10845858-chinese-captions-playlist.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Jason,

that YouTube base.js file only loads if you are actually going to play the video.

However on mobile it has to load ahead of time as otherwise playing the video would require 2 clicks. So we might improve it to only load if the video is visible in the browser scroll position on mobile, but then the video would show in a loading phase, so we will discuss this in our team first.

Either way, FV Player is comaptible witch deferred JavaScript loading, so if you do that (we use WP Rocket to cache our website and optimize CSS/JS delivery), loading the file won’t slow down the page display which is what Google PageSpeed values the most.

Thanks,
Martin

Hello Anonymous,

it can work without CloudFront, you just have to make sure all the related files are publicly accessible. You can do so by editing the bucket Permissions and enabling Public access for Everyone.

We published a guide for AWS WAF – with that service you can setup the referer restriction for your CloudFront distributions: https://foliovision.com/player/securing-your-video/hls-stream#securing

Thanks,
Martin

Hello Devin,

you will see the update in your wp-admin.

Thanks,
Martin

Hello Devin,

I was able to test Flowplayer 7.2.7 and the logo issue for your domain is fixed. We will release new FV Player Beta with it one Thurdsay.

Next week we will make FV Player 7 the release version with option to roll back to FV Player 6 in case of some serious issues.

Thanks,
Martin

Hello Vinayaka,

please check if https://download.tsi.telecom-paristech.fr/gpac/DASH_CONFORMANCE/TelecomParisTech/mp4-live/mp4-live-mpd-V-NBS.mpd plays for you.

Please try using our video checker and send us the report: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello Ischaeffer,

it seems there might be a problem with your JavaScript.

I recommend that you check the JavaScript console on your mobile device using your desktop computer with either Google Chrome, if you are using Android, or Safari, if you are using iOS.

Thanks,
Martin

Hello Project V.,

FV Player Alternative Sources is our new extension which lets FV Player try different video sources in case the primary video doesn’t work. You can purchase it here: https://foliovision.com/downloads/player-alternative-sources

To add backup videos simple use the “Add another format” in FV Player editor: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Let us know when you have set it up, so we can double check that it works properly – you are one of he first users on this new extension.

Thanks,
Martin

Hello John,

we checked this with Alec. While we could use a plugin like you recommended, but we would have to make sure each of the posts contains videos.

Ideally we could use some video meta data for determining realated videos and once user clicks a video load it into the player directly and not reload the whole post, although some users might prefer to get the full post to see the whole story.

Thanks,
Martin

Hello Marco,

could you please download FV Player VAST again from https://foliovision.com/my-licenses ? There were some issues with our JS minify.

Thanks,
Martin

Hello Michael,

thank you for the update. Here is some documentation about how to clear the CloudFront cache: https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/Invalidation.html

Thanks,
Martin

Hello Catherine,

we answered your question on the similar thread here, so let’s continue there: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/need-to-store-position-in-video-but-need-to-able-to-reset-that-data

Thanks,
Martin

Hello Gerdski,

please check the template you are using for your custom post type. Is it not using the_content() to show the post content?

Perhaps you are doing some additional parsing in there. But you must apply all the the_content filters to ensure the shortcodes work:

echo apply_filters( 'the_content', $your_parsed_content );

Or it might be enough to just apply the shortcodes:

echo do_shortcode( $your_parsed_content );

Thanks,
Martin

Hello Devin,

unfortunately Flowplayer 7.2.7 is not out yet. As soon as it’s out we will test it and release a new FV Player 7 Beta version.

Thanks,
Martin

Hello Encodia,

we are happy to check the issue hands on, just order our pro support. That way we can check the issue right on your website. We should be able to fix it and in worst case recommend a way of fixing it to tagDiv if the issue is outside of FV Player code.

I’m also leaving for a long weekend tomorrow, so I will be able to work on this only on Monday.

Thanks,
Martin

Hello Mirco,

it seems to be a problem caused by the script compression. Could you please reinstall FV Player VAST from a fresh ZIP file which you download on https://foliovision.com/my-licenses ? That should fix the issue.

Thanks,
Martin

Hello Nicole,

when using FV Player 7 Beta you can use the skin attribute of the shortcode, like this:

[fvplayer src="https://video-cdn-public.foliovision.com/Swan-Lake-Reloaded-sd.mp4" skin="slim"]

[fvplayer src="https://video-cdn-public.foliovision.com/Swan-Lake-Reloaded-sd.mp4" skin="youtuby"]

[fvplayer src="https://video-cdn-public.foliovision.com/Swan-Lake-Reloaded-sd.mp4" skin="custom"]

We will add it to the shortcode editor.

Thanks,
Martin

Hello Pádraig,

new FV Player 7 Beta release (7.1.12.726) fixed this issue.

Thanks,
Martin

Hello MM,

I checked with Lucia and there was a mistake – the total number of video plays was 3,805, out of which 2,084 playback sessions lasted until the first quartile, then out of that 1,736 lasted until second quartile and so on – 1,196 playback sessions lasted until the video end (“Video complete”). Please note that if the user skips large parts of the video, then it’s no longer counting the video as “Video complete” and will also skip the individual quartiles.

I double checked our https://foliovision.com/player/demos/encrypted-hls-stream video quartiles in Google Analytics and it appears properly. Please check Google Analytics -> Behavior -> Events -> Pages.

There you have to enter the last part of the page URL to the search field (so for https://foliovision.com/player/demos/encrypted-hls-stream it’s just encrypted-hls-stream) and you will see how many events were tracked for that particular page. Then you can also click into that page and you will see the individual events – it should all be there.

Then you need to click for “Event Label” to see what labels are used for your videos. I expect there will be a mismatch there. The videos on https://foliovision.com/player/demos/encrypted-hls-stream are tracked as 20_gothic_avenue_live/index and svan_lake_reloaded_encrypted_7/index.

Thanks,
Martin

Hello xuhaibkhan,

you need to renew your FV Player Pro license, otherwise you won’t be able to use FV Player 7. But you can safely use FV Player 6. Unfortunately over time some issues might occur, as the web browsers tend to change the rules too often.

Thanks,
Martin

Hello Olaf,

thank you for a short summary. Indeed, FV Player Pro stores the video quality in a cookie, but that is simply not a personal information.

Thanks,
Martin

Hello Al-Asbahi,

a proper VAST ad should be just the URL. If there is some query selector it must be something else, but perhaps they just want you to use their own player.

But as long as they are complying to the VAST standard it will work with FV Player VAST.

Could you please test your VAST ad using the following tools and see if any one plays the ad properly?

https://foliovision.com/player/vast/tester
https://developers.google.com/interactive-media-ads/docs/sdks/html5/vastinspector
https://developer.jwplayer.com/tools/ad-tester/

Thanks,
Martin

Hello Mike,

I was not able to get the ad to play on:

https://foliovision.com/player/vast/tester
https://developers.google.com/interactive-media-ads/docs/sdks/html5/vastinspector
https://developer.jwplayer.com/tools/ad-tester/

The error was the the VPAID ad unit inside of it is not using https://.

Thanks,
Martin

Hello Kiran,

is your issue here different from what we discussed here? https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/unable-to-insert-video-in-a-page-or-post-in-wordpress

You mentioned that is started to work in that thread. You can get the fixed plugin by reinstalling from reinstall from https://wordpress.org/plugins/fv-wordpress-flowplayer To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Encodia,

I’m sorry about dropping the ball, we talked about your issue internally but nobody posted the reply back to you.

I’m going to check Visual Composer now, it used to work before.

Thanks,
Martin

Hello Devin,

unfortunately there are no news about the logo issue yet, we haven’t heard back from Flowplayer team yet.

Thank you for the bug report. The issue can be see as the time goes form 00:20 to 00:21 and to 00:22. It appears to only happen if the “Font Face” is set to “(inherit from template)” though. We will check it out.

Thanks,
Martin

Hello Project V.,

unfortunately we were busy solving issues related to HLS stream error handling in Safari and iOS. We have to move this to the end of august.

Here is a quick technology demo: https://foliovision.com/player/demos/alternative-sources

Thanks,
Martin

Hello Michael,

FV Player Pro 6.6.7 (or 7.1.12.726 is you are on beta) fixed this. It was a bug caused by us improving the player loading on sites with deferred JavaScript loading few weeks ago.

Thanks,
Martin

Hello Evélina,

FV Player 7 (currently in Beta) moves the speed control into control bar, so that issue is solved: https://foliovision.com/player/demos/playback-speed But I will check how that appears on the audio player.

We will get he logo issue fixed, talk about the prev/next buttons (currently these are available in overlay as one of the playlist styles, but that only makes sense on a video playlist) and the “Now Playing” text.

It’s true that the attachments can’t be posted when creating a thread, we will check that out too.

Thanks,
Martin

Hello Paulo,

are you also sure the mobile VAST is not related to mobile apps? Could you please send us some more details about these VAST tags? You can even post them here and we won’t publish it.

Thanks,
Martin

Hello Maxim,

please check what AWS region was used for the old HLS streams encryption. It’s easy to change the region setting in the top right corner without realizing it.

You can always check the past encodings in Sevices -> Elastic Transcoder -> Jobs. It’s best to set “Search By” to “Status” and then pick “Completed”. You will have to check in each Region separately.

Thanks,
Martin

Hello Ákos,

the reload of Amazon S3 URL signature in case of it expiration has been added in FV Player Pro 6.6.1.

Thanks,
Martin

Hello Devin,

unfortunately there is no easy way of removing it.

I will have to forward this issue to the core Flowplayer team. I did so now.

Thanks,
Martin

Hello Marco,

the issue with fresh Safari 11.0.3 not playing the autoplay YouTube video and the extra click to get the YouTube video to play on iOS has been fixed – new FV Player Pro has been released (6.6.7 or 7.1.12.726 as you are on beta).

We still need to check how to play the VAST ad with no sound if audible autoplay is not permitted.

Thanks,
Martin

Hello Devin,

switching from Release to Beta and back is easy: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

You can read about all the changes here: https://foliovision.com/2018/06/fv-player-7-beta

Thanks,
Martin

Hello Cesar,

there is a “Subtitles On By Default” setting: https://foliovision.com/player/settings/sitewide-fv-player-defaults#subtitles-on-by-default

Thanks,
Martin

Hello Marco,

please let us know what browser did you used in both cases. I was not able to find any issue on Chrome, Firefox. Please also try to open the stream from the first page directly (or just disable FV Player VAST for a bit) if the issue persists.

But here are the issues which we are resolving:

I’m working on the issues with https://foliovision.com/player/demos/youtube-vast-autoplay – fresh Safari 11.0.3 fails to play that one, I have to reload the page or come to the website again to get it to play.

When using iOS 11 I have to tap the video 3 times to get it to play too. We can bring that down to 2 taps, but a single tap won’t be possible as that’s how a YouTube video works – it’s an iframe and the VAST ad has to be served on top of it.

In fresh Google Chrome the VAST ad doesn’t play on video which is set to autoplay, it only plays when you unmute the video and then come to the page again. We should be able to let the ad play without sound.

Thanks,
Martin

Hello XT,

I found your report. It seems you are using CloudFlare. You should ask them about enabling the HTTP range requests, but perhaps they won’t support it. In that case you can get a subdomain which you can point to your web server directly, outside of CloudFlare, but it’s best to get a dedicated video CDN if you are serious about your web video.

Thanks,
Martin

Hello Devin,

some Android phones were using Dash, but we fixed that in FV Player Pro Beta 7.1.10.726. Please upgrade to that and you can disable the “Disable MPEG-DASH” setting again.

Thanks,
Martin

Hello Michael,

FV Player Pro already uses the modestbranding option for YouTube. There is no way of changing the size of that logo.

Thanks,
Martin

Hello Peter,

there are no changes to the files unless you make a plugin upgrade. If you want to be sure there is nothing wrong with these files I would suggest you download a fresh copy of the plugin from https://wordpress.org/plugins/fv-wordpress-flowplayer/ and the plugin folder from your website FTP and compare that using a tool like WinMerge or DeltaWalker, or just diff on the command line.

Thanks,
Martin

Hello Cesar,

the subtitle font size can be found in Settings -> FV Player -> Skin -> Subtitles.

Thanks,
Martin

Hello Alec,

you can check the end of the video here to see how the popup would look like with the shortcode from that plugin is allowed: https://foliovision.com/2018/07/ether-kind-breeze

Perhaps we could integrate with the plugin – allow its shortcode and style it properly, or even make such function part of FV Player.

Thanks,
Martin

Hello Marco,

thank you for the screencast. It does capture the console log, but the “Log” entries in it is not enabled, so most of the messages remain hidden. Could you please check what these say when it doesn’t play the ad for you?

On my end I reloaded the page about 20 times with cache disabled and it always worked. I also tried to limit the network speed to “Good 3G” and it would still play.

But indeed FV Player VAST has some code in it which stops the ad loading if it takes too long.

We also worked on a feature which detects ad blockers and then removes the video asking you to disabled the ad blocker. Perhaps that could help with your issue as well.

Thanks,
Martin