Increase in Vimeo errors

[Solved]

ÇAPAN 6 years, 10 months ago

Hello Martin,

I see a round sign on my video when I play it as in the first image, and in some browsers I see ‘Video file not found” as in the second image, and I noticed that in analytics I got so many video errors today.

The video is hosted in Vimeo and there weren’t any problem a few days ago.

It works well with the Youtube link as you can test both in the following link;

First video is Youtube and second one is Vimeo hosted that has problem

https://ailevecocuk.net/cocuklariniza-bu-soruyu-her-gun-mutlaka-sorun/

How can I fix it?

Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

Martin 7 years ago

Hello Çapan,

we received some more bug reports about Vimeo couple of days ago. It appears that there was some issue with video encoding on Vimeo.

I wasn’t able to reproduce the issue you were having. Have you seen decrease in the video errors in Google Analytics since you reported the issue?

Thanks,
Martin

Martin 7 years ago

Hello Çapan,

I found there was a bug in the initialization segment IDs. It has been fixed on the API end. We will look for a way of validating the MPD streams to detect issues like this early on.

Thanks,
Martin

ÇAPAN 7 years ago

OK, Thanks Martin

Viewing 3 replies - 1 through 3 (of 3 total)