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I have had a few complaints from customers that the videos are freezing when using the player. They both have about 5 MBPS internet and are located in France and Spain.
I then presented them with the same video but using the native Vimeo player and they were able to watch that video without an issue.
Is there anything that is making the player load slower than the native Vimeo player?
Here is a page with the FV player
https://www.learningguitarnow.com/video-podcast/rhythm-lead-exercise-podcast-126/
Here’s a page with the Vimeo player
https://www.learningguitarnow.com/video-loading-test/
Let me know what you think.
Thanks
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Hello John,
could you please enable “Enable MPEG-DASH” option in Settings -> FV Player -> Hosting -> Vimeo?
We added that option to use the latest Vimeo video streaming standards. It has been pretty reliable, so we will make it the new default soon.
Thanks,
Martin
I updated to the newer player and that seems to be working much better. The customer also seems to have very slow and unreliable internet.
