I have had a few complaints from customers that the videos are freezing when using the player. They both have about 5 MBPS internet and are located in France and Spain.
I then presented them with the same video but using the native Vimeo player and they were able to watch that video without an issue.
Is there anything that is making the player load slower than the native Vimeo player?
Here is a page with the FV player
Here’s a page with the Vimeo player
Let me know what you think.