HLS playback failed because the user didn’t interact with the document first

Amr Hamam 6 years, 5 months ago
The live streaming is not working and I am receiving this error in the console ” Uncaught (in promise) DOMException: play() failed because the user didn’t interact with the document first. https://goo.gl/xX8pDD”
is there any feature in the FV player pro which can bypass this without the need that each user should change google chrome auto play policy himeself?
- This topic was modified 6 years, 5 months ago by Martin.
chrom

Viewing 3 replies - 1 through 3 (of 3 total)

Martin 6 years ago

Hello Amr,

are you using autoplay for that video? Are you using FV Player 7 Beta already? https://foliovision.com/2018/06/fv-player-7-beta

Thanks,
Martin

Amr Hamam 6 years ago

This is a live streaming m3u8 url, so I tried by enabling and disabling the autoplay and live stream options in both Released and Beta, but same problem. How can I fix this ?
Martin 6 years ago
Hello Amr,

I was not able to reproduce this issue. I’m on a Mac, so I used a command like this to open a new Google Chrome browser without any user data associated – that means no records for Media Engagement Index – and the video still played once clicked.
```
Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome --user-data-dir=fake-folder --incognito --auto-open-devtools-for-tabs {your page URL}
```
The error which you are getting should really only occur for videos which are set to autoplay.

Here is my exact user agent string:
```
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36"
```
Please find out about yours on http://www.whatsmyua.info/ and send it over.

Thanks,
Martin

Viewing 3 replies - 1 through 3 (of 3 total)