Lightbox issue on laptop computer

[Solved]

Anthony M. 6 years, 10 months ago

Hello,

I love the pro plugin but I am having issues with the lightbox version.

On laptops, when the lightbox is enabled the video is slightly zoomed in and because of it there are no controls.

You can see the issue here:

https://bigislandpulse.com/adventure/

Any help would be greatly appreciated!

Viewing 5 replies - 1 through 5 (of 5 total)

Martin 7 years ago

Hello Anthony,

I was not able to reproduce the issue. What is your laptop operating system and what browser do you use?

Are you getting the same issue when you switch to the Twenty Seventeen template?

Thanks,
Martin

Anthony M. 7 years ago

Windows 10 – Chrome and Macbook High Sierra – Safari both have this issue. I get the same issue switching to Twenty Seventeen and even when installing on a new website.

Martin 7 years ago

Hello Anthony,

I am noticing the issue now. We will check how the lightbox window size is calculated and see if the new fancyBox technology to which we are upgrading will fix the issue.

Thanks,
Martin

Martin 7 years ago

Hello Anthony,

FV Player version 6.6.4 which has been released now fixes the issue.

Thanks,
Martin

Anthony M. 7 years ago

Wow! Thanks for the amazing customer service!

Viewing 5 replies - 1 through 5 (of 5 total)