MPEG-DASH – Video Skipping on Mobile | Topics

Devin 6 years, 10 months ago

Hi Foliovision Team,

I hope you all are having a great week so far. I’m excited about the release of FV Player Pro 7. Do you have an estimate on when it will be released out of beta?

Anyways, I’m just writing in because I had a user on my site report video skipping on mobile. I’m still using Vimeo to host my videos. I did some troubleshooting with him…after I checked the “Disable MPEG-DASH” checkbox in FV Player options, the videos quit skipping on his device. Here is some detail he gave me about his phone:

“The phone is a one plus 5 120gb, I still have over 90gb left unused. Wifi is 30mbps and I am using chrome. The skip happens every 3-4 seconds or so on every video. It is only a small skip but off putting when trying to follow.”

Let me know if you need any other info.

Thanks!
Devin

Viewing 35 replies - 1 through 35 (of 35 total)

Martin 7 years ago

Hello Devin,

some Android phones were using Dash, but we fixed that in FV Player Pro Beta 7.1.10.726. Please upgrade to that and you can disable the “Disable MPEG-DASH” setting again.

Thanks,
Martin

Devin 7 years ago

Hey Martin,

Thanks for the quick reply.

How do I upgrade to 7.1.10.726? And is it stable since it’s still in beta?

Thanks,
Devin

Martin 7 years ago

Hello Devin,

switching from Release to Beta and back is easy: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

You can read about all the changes here: https://foliovision.com/2018/06/fv-player-7-beta

Thanks,
Martin

Devin 7 years ago

I see, thanks!

Can you tell me how to remove the FV Flowplayer logo from the bottom left of the player skin? I’m definitely all for promoting your product in other ways, but want to keep the player clean.

Thanks again –

Devin

Martin 7 years ago

Hello Devin,

it should not be happening. If you see our logo, then your site was unable to fetch the new license key (Flowplayer requires us to do so). You can try to remove the license key which you have in Settings -> FV Player at the top of the screen and then hit the button to activate the license again.

Thanks,
Martin

Devin 7 years ago

Sounds good, I’ll give that a try. Might have to do more testing on it next week…need to get back to the guitar lessons at the moment. I’ll keep you posted on it.

I really like the new skins on the new player. Looking great!

Devin

Devin 7 years ago

Hi Martin,

I tried to remove the license key and re-activating…the player is still showing the FV Flowplayer logo watermark at the bottom left of the player…it shows the logo just before the video plays, and if you pause the video and click play again, it shows the logo for the remainder of the video.

Here’s a page on my site for you to test https://countryguitaronline.com/jimmie-rodgers-style-rhythm-and-fills/

Do you have any other ideas on how I can remove the logo watermark?

Thanks again –

Devin

Martin 7 years ago

Hello Devin,

the license key is correct. It might sound weird, but it might be caused by KeyCDN. We use it as well and we don’t have issues like this, so it’s strange.

But could you please disable use of KeyCDN in the WordPress plugin which you use and see if that helps?

Thanks,
Martin

Devin 7 years ago

Hey Martin,

I deactivated KeyCDN, removed the FV license code and added the code back, purged the CDN several times, but the logo still shows. It shows after I pause the video, and it also shows all the time in safari and on my iPhone. Any other ideas? Is there a quick fix in the meantime?..maybe like deleting a line of code in my child theme somehow?

Thanks,

Devin

Martin 7 years ago

Hello Devin,

unfortunately there is no easy way of removing it.

I will have to forward this issue to the core Flowplayer team. I did so now.

Thanks,
Martin

Devin 7 years ago

Great, thanks for you help. Do you need me to keep Beta activated on my website? Or can I switch back to Release for now? Just wondering because the logo covers up some of the guitar tablature that I embed into my lessons.

Thanks again,

Devin

Martin 7 years ago

Hello Devin,

no need to keep FV Player 7 Beta active for us. We are able to reproduce the logo issue with a hosts file too.

Thanks,
Martin

Devin 7 years ago

Ok sounds good. Keep me posted.

Devin 7 years ago

Hey Martin,

I’m using the Custom player skin (settings on attached screenshot). I was doing a bit more testing of the Beta player and found a styling idea to possibly consider:

The left side of the player timeline jumps around depending on the time of the video…it looks like the time ticking affects the width of the timeline. Could you set a fixed width for the counter to keep the timeline a solid bar?

Also, will removing the logo watermark from the beta player require a plugin update so I’ll know when the change has been made? No huge rush but I’m just excited to switch over to the new player. I really like the look of it a lot and it seems to be pretty reliable so far.

Thanks again –

Devin

Screen-Shot-2018-08-01-at-9.23.33-AM

Martin 7 years ago

Hello Devin,

unfortunately there are no news about the logo issue yet, we haven’t heard back from Flowplayer team yet.

Thank you for the bug report. The issue can be see as the time goes form 00:20 to 00:21 and to 00:22. It appears to only happen if the “Font Face” is set to “(inherit from template)” though. We will check it out.

Thanks,
Martin

Devin 7 years ago

Sounds good, thanks for the update

Devin 7 years ago

Hay Martin,

Hope you all are having a good week so far.

I just thought I’d write in to see if you have any new updates on how to remove the logo watermark from the beta player.

I ran the latest update on the FV Player a minute ago, cleared cache and purged my CDN, but it still looks like the logo is showing up. Any ideas?

Thanks again!

Devin

Martin 7 years ago

Hello Devin,

no news about the logo issue unfortunately, I will write to them again.

Thanks,
Martin

Martin 7 years ago

Hello Devin,

the issue should be fixed in the new core Flowplayer release. We will be able to put it into FV Player next week – assuming it will be out on weekend as they promised.

Thanks,
Martin

Devin 7 years ago

Great! I’ll keep an eye out for the update. Thanks!

Martin 7 years ago

Hello Devin,

unfortunately Flowplayer 7.2.7 is not out yet. As soon as it’s out we will test it and release a new FV Player 7 Beta version.

Thanks,
Martin

Martin 7 years ago

Hello Devin,

Flowplayer 7.2.7 is now out on Github.com, I’m asking them about our platform license as we need our special version on it.

Thanks,
Martin

Devin 7 years ago

Hey Martin,

Sounds good, thanks! Will Chromecast or something similar be available on 7.2.7?

Devin

Martin 7 years ago

Hello Devin,

regarding Flowplayer 7.2.7 – all I was able to get out of Flowplayer support was that it might be out this week. The final problem is the one which you are having – the license keys don’t work reliably.

Chromecast has been added in FV Player 7. We will check once again why it won’t work for Vimeo videos, hopefully it will be an easy fix.

Thanks,
Martin

Martin 7 years ago

Hello Devin,

I was able to test Flowplayer 7.2.7 and the logo issue for your domain is fixed. We will release new FV Player Beta with it one Thurdsay.

Next week we will make FV Player 7 the release version with option to roll back to FV Player 6 in case of some serious issues.

Thanks,
Martin

Devin 7 years ago

Nice! Thanks Martin. Can’t wait to switch over to the new player! I’ll keep an eye out for the update on Thursday and let you know how it goes.

Hope y’all have a great week –

Devin

Martin 7 years ago

Hello Devin,

FV Player 7.1.13.727.beta is out, it has the new Flowplayer version in it and as far as I was able to test it you should no longer be having these logo issues with it.

Thanks,
Martin

Devin 7 years ago

Great, thanks! Will the update be pushed down to my WordPress admin dashboard? Or will I need to download from foliovision.com under my Account page and install 7.1.13.727 manually?

Martin 7 years ago

Hello Devin,

you will see the update in your wp-admin.

Thanks,
Martin

Devin 7 years ago

Hey Martin,

I haven’t seen the update get pushed down to my wp-admin yet. I currently have FV Player Pro 6.6.7 installed. Do you think the update will make it to me eventually? Or do you have any other suggestions?

Thanks,
Devin

Martin 7 years ago

Hello Devin,

you have to first switch to the Beta version: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Devin 7 years ago

Hey Martin,

I see, that makes sense. I just toggled over to Beta and purged my CDN…everything looks great on this end — the logo watermark is gone now! I had a couple of members that reported buffering issues on their Android tablets with the old Release version of FV Player..just sent them an e-mail to test the new Beta player. They tested the Beta player on Foliovision’s website a while back and the videos played great for them there so hopefully my other plugins aren’t causing issues. I’ll let y’all know what they say.

Thanks again –

Devin

Devin 7 years ago

Hi Martin and Everybody,

I am really liking the look and options of the new player. Just switched back to Release after using Beta and it’s still working great.

Quick question…is there a way to enable Chromecast on the new player yet?

Thanks,

Devin

Martin 7 years ago

Hello Devin,

we did some tests and FV Player will allow you to play Vimeo videos through Chromecast. The way it works is that the player controls stay in the computer and the picture shows up on your TV.

Thanks,
Martin

Martin 7 years ago

Hello Devin,

FV Player Pro 7.2.3.727.beta supports Chromecast for Vimeo videos.

Thanks,
Martin

Viewing 35 replies - 1 through 35 (of 35 total)

MPEG-DASH – Video Skipping on Mobile

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