Hello Daniele,

could you please enable Settings -> FV Player VAST -> Debug?

Thanks,
Martin

Hello David,

you are right about the fast dragging of the volume control. Its works much better on Vimeo or on YouTube. We have to fix that.

Thanks,
Martin

Hello David,

here are some of my observations:

The volume bar consists of 7 little rectangles. You can click each one and it will give you that volume. So obviously there is no way to click “no” little rectangle, so you really can’t completely mute the video. You can only do so by clicking the volume bar and dragging it to the left outside of its boundaries carefully.

It’s a core Flowplayer issue actually: https://demos.flowplayer.com/basics/minimal.html

I wonder how can we fix this without having to put up a mute button. Seems like both YouTube and Vimeo allow you to click to the left of the volume bar and that mutes the video for real. On YouTube you have a mute button as well.

Thanks,
Martin

Hello Stuart,

please submit a Video Checker report for such video to us, perhaps we need to improve Moov detection for long files. Although I used it with 2 hour videos before and noticed no problems.

Thanks,
Martin

Hello David,

do you use any other plugin which works with fancyBox?

Do you see any error on the browse console? First open the console according to the instructions here: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then open your page where you can see the issue, try to open lightbox and see if you get any error.

Thanks,
Martin

Hello Allyn,

I guess you are using some dialog where you ask the user to agree to the policy. If so, then perhaps it lets you execute JavaScript once the user has agreed. So you can set a JavaScript global flowplayer.conf.analytics variable to your Google Analytics ID that way. But you still have to remember he agreed and set that variable on all further pageloads.

The Google Analytics ID in FV Player would have to remain empty and the above would be the only way to set it.

The downside if that user would have to reload the page for this to take effect. You would also have to set that variable before FV Player loads.

Thanks,
Martin

Hello Allyn,

could you please check if just setting anonymizeIp to true would not be enough already?

Thanks,
Martin

Hello Medal,

you actually need to also load the FV Player Pro CSS file.

Thanks,
Martin

Hello Medal,

that configuration array needs to be loaded before the script is requested. Just move it above the line which loads fv-flowplayer.min.js.

Thanks,
Martin

Hello Martin,

are you using CloudFlare or other CDN? Please make sure you purge the cache.

Are you using anything else to that page HTML? Time to purge that as well.

Last thing, are you stripping the query string version numbers? If so, then that might be the reason why some of your users are getting old JavaScript and CSS files and thus getting broken player. Please read more about the issue here: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Thanks,
Martin

Hello davsinge,

I put making sure failing video won’t stop the whole playlist playback on my todo list. But currently there are other priorities, such as the database storage for FV Player or automated splash screens.

What you can do in your code is to just skip the items without source defined. I believe you are generating your FV Player playlist shortcode in PHP, so it’s really easy to skip these empty videos.

Thanks,
Martin

Hello Dan,

are you having the same issue on the homepage video on https://foliovision.com/ Please let us know.

Thanks,
Martin

Hello Teri,

a simple code snippet like this could make this work:

jQuery('.flowplayer').each( function() {
  var api = jQuery(this).data('flowplayer');
  jQuery(this).hover( function() {
    api.load();
  }, function() {
    api.pause();
  });
});

However if loading a single video takes say 2 seconds, then this feature is useless.

So we would have to perfect the video preloading. That would be a problem for Vimeo a bit, it might put a lot more load on the server.

And also, perhaps the videos should be paused and not stopped when hovering to play some other video.

So doing this can quickly get quite difficult.

Thanks,
Martin

Hello Kiran,

the first one is wrong. The second one is better, but not entirely correct. You need to fix the “Record” value to not end with “eturni.com”. That is your domain name and it’s appended automatically as you didn’t include the trailing dot in record value.

Thanks,
Martin

Hello David,

FV Player 7 supports Chromecast (MP4, HLS). FV Player Pro 7.2.3.727.beta supports Chromecast also for Vimeo videos.

Thanks,
Martin

Hello Kiran,

you posted a bad link to your screenshot unfortunately. But I guess it’s validated by now. It only took a minute for me – using DNSMadeEasy for our site CDN zone.

Thanks,
Martin

Hello Bader,

the issue has been fixed in FV Player 7.2.3.727. The old language codes will be converted to the new ones automatically.

Thanks,
Martin

Hello Kiran,

video-cdn.eturnti.com is the record which points to your CDN.

You also need another record like something.video-cdn.eturnti.com which will point to something.acm-validations.aws. Without that your domain won’t validate for SSL.

Thanks,
Martin

Hello Renato,

it will be one of the priorities once Alec and Viktor meet in the office the next time.

Thanks,
Martin

Hello Matt,

thank you for the bug report, this seems to be only occurring when using Chrome on Windows. We are having a look.

Thanks,
Martin

Hello Vaidas,

we created the FV Player Live Stream plugin which makes the Vimeo live streams work with FV Player. Let us know if you are interested and we will put it up into our store.

Thanks,
Martin

Hello Evélina,

so it appears that the global FV Player settings are not properly loaded for these Ajax requests. Right now I can’t figure out why something like that would be happening.

Please try to disable the Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Fullscreen Button” and see if it works both both the course landing page and the lessons loaded with Ajax.

Thanks,
Martin

Hello Devin,

we did some tests and FV Player will allow you to play Vimeo videos through Chromecast. The way it works is that the player controls stay in the computer and the picture shows up on your TV.

Thanks,
Martin

Hello Kiran,

the Video Checker is our recommended way of checking a video.

We were looking for a simpler way of fixing the video meta data position, but haven’t found it. It seems people just want to get the encoding right the first time and there is not a lot of tools available to fix the meta data position.

Please upgrade to FV Player 7.2.2.727 which was released just now and your issue will be fixed. Also make sure you are using latest FV Player Pro.

The issue was appearing only on Amazon S3 videos with + symbols in the URL (which AWS uses for blank spaces). We will make sure we cover this use case in our automated testing to prevent issues in the future.

Thanks,
Martin

Hello Michael,

it works well on iPad, but not on iPhone. It’s a weird issue and it’s caused by YouTube Player API. We were planning to improve this, so the time is here.

Thanks,
Martin

Hello Devin,

I was able to use AB loop on https://countryguitaronline.com/monthly-giveaway-video/ without issues just fine. Please note that the AB loop markers are currently not aligned with the video timeline.

We are reworking that a bit for the new FV Player Pro version. Activating AB loop will make the video timeline full width and the AB loop bar will be full width too. It will also move all the controls below the video – to ensure full video is still visible and there is not too much of controls covering important parts of it.

We were checking the control bar issue. It only happens if you let FV Player inherit the font form your theme. But we have thought of a solution, so I pinged Viktor again to take care of this.

Thanks,
Martin

Hello sdugoten,

are you still having issue with the RTMP stream? There might be some incompatibility but as long as your HLS stream works it should be fine. The Flash is deprecated and HLS stream will work on 99% of web browsers.

Thanks,
Martin

Hello Trevor,

thank you for the bug report!

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That should fix the problem. Once you confirm that it’s fine, we will make it part of the next release.

Thanks,
Martin

Hello rhys,

thank you for letting us know, we fixed that button now.

Thanks,
Martin

Hello Linda,

I’m sorry to hear about your issues, but I’m not able to reproduce these on our websites. But one of your screenshots shows FV Player Pro 6.6.7 running together with FV Player 7.2.1.727 which might cause some issues. When you run a combination like that, you also get this message in wp-admin, so it should be obvious that it’s causing issues:

“FV Player: Please upgrade to FV Player Pro version 7.1.14.727 or above!”

Please check if that one is not appearing.

And there is an upgrade available for FV Player Pro as well, so please just do that and everything will be back to normal.

I’m surprised that it worked in Firefox and not in Chrome. Please check the browser console for any errors. First open the console according to instructions from https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis and then reload the page where you can see the error and see if anything pops up.

Please send over a link to your website where we can see the issue.

Thanks,
Martin

Hello encodia,

please try to disable these Yoast SEO NginX rewrite rules and it should work. FV Player uses the WordPress rewrite API which doesn’t require any special rewrite rules on web server level – the basic WordPress .htaccess or a NginX rewrite rule will succeed.

Thanks,
Martin

Hello Piero,

you can just copy the [fvplayer] shortcode from one website to another and as long as you have the same FV Player hosting options set up (AWS, Vimeo or any CDN used) it will work.

Next major FV Player release will feature a database storage of the player configurations, in that one you will be able to use the export function.

Thanks,
Martin

Hello Leho,

I forgot to post an update here – FV Player Pro uses autoload properly since version 6.6.7 (or 7.1.10.726.beta).

The next version will also include code to fix this retroactively. Every time FV Player Pro is updated it clears the data cached for Vimeo, so I set that to remove these fv_player_pro_transcript_* options too. That way the old table rows with autoload will get deleted.

Thanks,
Martin

Hello Marco,

I’m not sure about the RTMP issue. Are you sure you have the full information about the stream URL? Did you figure out that path by looking at the HTML code? There should be the source path too. What you posted looks like a RTMP server URL only.

The cross origin error is about loading resources from one site on some other website. It’s not just about http:// v https://.

Thanks,
Martin

Hello Leho,

please check if you are using Settings -> FV Player -> Integrations/Compatibility -> “Scan video length” as with that enabled there is cron job which uses exactly that function.

I was not able to reproduce the issue which you reported though. The cron worked just fine with wp-cli. However I got an issue with some other global, so I fixed that one. You can get new code from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

I wonder if the issue could be triggered by your wp-cli.yml or by one of your plugins.

Thanks,
Martin

Hello Stuart,

you can try to see what our video checker says about it: https://foliovision.com/player/basic-setup/how-to-use-video-checker

However MPEG-DASH won’t play on iOS. It would be better to have these HLS streams as with Hls.js library (and Flash HLS) which is part of FV Player these can play almost everywhere and are better protected than MP4.

Thanks,
Martin

I forgot to add that this improved fallback is in FV Player Pro Beta, so you have to use the switch in Settings -> FV Player, here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Devin,

I tested your video on different devices, and while it was working on Samsung Note 4 with Android 4.4.4 or Samsung Galaxy S6 with Android 5.0.2, it didn’t work on my Samsung X-Cover 3 with Android 5.1.1. It’s unfortunate that some Vimeo HLS streams do work just fine which other have issues like this.

I checked what is Vimeo.com doing and it’s playing the MPEG-DASH stream on these phones, so I’ll explore that possibility with FV Player Pro.

Thanks,
Martin

Hello Devin,

the issue might be related even to an issue with Vimeo CDN and their particular mobile ISP. What happens when they tap the reload arrow? I see it’s slightly out of place on your website.

Thanks,
Martin

Hello Manuel,

we agreed that this will be how the lightbox will work from now on. The improvement will be part of FV Player 7.2 – which will be out in a week or so. It works well with exception when using YouTube on mobile, where we had to just disable this new function.

If you want to test it right away, you can reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/10854345-lightbox-autoplay.zip

Thanks,
Martin

Hello Stuart,

you can host the HLS video on any CDN, however I don’t currently have a recommendation for a HLS encoder that runs on your computer like Handbrake does.

KeyCDN do have some recommendations, from ffmpeg (command line tool) to some paid application for Windows: https://www.keycdn.com/support/how-to-convert-mp4-to-hls/

Thanks,
Martin

Hello Jason,

please open the JavaScript console of your browser, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then open the page with your video and play it. See if any error message for the subtitles comes up.

Also, do you see the subtitle button in the player control bar? It’s the “CC” button in the bottom right corner of the player: https://foliovision.com/player/demos/subtitles

Thanks,
Martin

Hello Deborah,

you are using FV Player 7 and FV Player Pro 6 together. Please make sure you upgrade FV Player Pro to version 7 as well. 7.1.15.727 is the latest one – matching the FV Player version number.

Thanks,
Martin

Hello Richard,

so it seems to be a bug in the MS Edge browser.

I was suggesting you to try to do the same frequent skipping on timeline on the Settings -> FV Player -> Skin video. That will allow us to see if the issue is related to video encoding.

But it could be related to some issue with BunnyCDN too – can you show any error in the logs on their end? Perhaps they block too frequent requests. Each seek operation in a MP4 file is a HTTP range request. You can check that by BunnyCDN support.

Thanks,
Martin

Hello Leho,

thank you for the bug report, I was able to reproduce the issue. It seems to be easy to fix, so you can expect a bugfix tomorrow.

Thanks,
Martin

Hello lucab,

thank you for sharing your solution!

It will works for the first instance of FV Player on any given page only. If you would like it to work for any FV Player instance, you have to use the “flowplayer( function(api,root) {” kind of code as seen on https://foliovision.com/player/advanced/api-programming#how-to

Thanks,
Martin

Hello Pier,

make sure that you use a https:// link for the logo in Settings -> FV Player -> Sidewide Flowplayer Defaults.

Thanks,
Martin

Hello Pier,

the mobile devices don’t support audible autoplay. The video can only start automatically without user interacting if the sound is muted. And the old mobile devices don’t support it at all.

Would you rather not autoplay your videos at all on mobile?

Thanks,
Martin

Hello Rohan,

it appears you are using the “Force fullscreen on mobile” and “Use native fullscreen on mobile” settings on a video which is also set to autoplay. So the situation is new as before FV Player 7 there was no autoplay on mobile.

We will test this on our website and then in some default WordPress theme and will see if we can reproduce the error. With the floating menu which is in place on your website this can get tricky to solve.

Thanks,
Martin

Hello,

please use Settings -> FV Player -> Help -> Rollback if you think it’s caused by FV Player 7. We can continue troubleshooting the issue next week.

I’m not noticing any increase in delay on our Cloudfront HLS streams.

We are not performing license key checks in the frontend like you are suspecting. I double checked and I’m not seeing a large number of license checks coming from your website.

But perhaps you are onto something – the Ajax calls required to load some of the videos (not the case with simple HLS streams, it’s only used for video files which have the time sensitive signature in the URL) might be considered as wp-admin calls by WP API and the license check might be triggering on that one (I will check that). But it should be cached for full 24 hours (I already checked that and it appears to be fine).

Our testing is partly automated (PHP unit tests, WP integration tests, browser tests with Selenium and Appium) and partly manual (visual changes (for now), more advanced functions like transcript, license activation process etc.).

Thanks,
Martin