Hi Hany,

I apologize for the late reply. To resolve your problem, just remove the .bounceInUp from your template’s style sheet.

Thanks,
Eduard

Hello Blake,

It seems like your license has expired, but you should be able to use the last version you got before expiration. Could you please make sure that the FV Player Pro plugin is active in WP admin > Plugins?

Thanks,
Eduard

Hi shamman357,

Thank you for your report. I checked your videos in fullscreen and I, unfortunately, wasn’t able to see any issues. Could you please describe the issue in more detail (and if possible, in English)? You could also let me know on what device/OS/browser are you getting it?

Thanks,
Eduard

Hello Michael,

I forgot to mention that transcript will work, but to also make the chapters working, you will have to set the CORS headers in your CloudFront distribution settings. You can do so by following this guide – Enabling CORS in CloudFront.

Thanks,
Eduard

Hi Vibhi,

The same what I said above about pages should also apply to posts. I don’t think that using “noindex” would do you any benefit.

Thanks,
Eduard

Hello Dennis,

Just check the Plugins screen in your WP admin, there you should be able to update the plugin with just one click. You should also be able to see the number of available updates under the Dashboard button in the left menu column.

Thanks,
Eduard

Hi Mike,

Could you please send me a link to one of your videos so I could check and see what might be wrong?

Thanks,
Eduard

Hi Stan,

Thank you for the more detailed info. I think now that you simply have not activated the Playlist Captions option in Settings > FV Player > Setup tab > Post Interface Options.

The Post Interface Options is a part of FV Player’s settings that will allow you to set all the fields you want to use in the shortcode editor. It’s described in more detail in this guide.

Thanks,
Eduard

Hi Allyn,

The work on redesigning the playlist shortcodes, which Alec has mentioned, is still in progress. It is a longer project that depends largely on finishing our core update to FV Player 7, so it’s hard to tell when it will be finished, but we will definitely announce it on the changelog and on our blog, once it’s finished and released.

Thanks,
Eduard

Hi Clod,

Ok, now I see.

Setting for a value for scroll positioning – if I understand correctly, you would like to see the highlighted text in the transcript in a more centered position? It currently is not centered precisely, but it also doesn’t touch the upper margin, so I find it quite readable with leaving enough space to show the upcoming text.

Setting to move Interactive Transcript to playlists – we actually have making transcripts work with playlists on our roadmap of future improvements, but first, we must finish reworking the playlist shortcodes in general (which is a longer project). Only after that we can work on adding the transcripts.

Thanks,
Eduard

Hi himanshu,

Could you please be more specific about what do you mean by integrating a secured video player? Are you looking for a specific solution for your website?

Thanks,
Eduard

Hi Jeny,

If you are not receiving any pre-roll ads, this might just be because ExoClick doesn’t serve an ad with every video play. It is mentioned in our guide Using ExoClick Ads With FV Player (“The ad won’t load every time since the ad container might be empty – that’s due to the ad server settings.”) and also in their FAQ:

I don’t see any In-Stream ads. Why?

Often the reason for not seeing an In-Stream ad is that you are getting an empty VAST response. When there is no video ad to show, our ad-server replies with an empty VAST XML, as per the VAST 3.0 standard. In such cases, your video player should simply play the content video without an ad.

We are not displaying a video ad on every single video play, so this behaviour is normal and to be expected.

Thanks,
Eduard

Hi Jeny,

I’m not sure what happened on the forum, we had no reports like this before. As for the In-Stream situation – have you generated the code for “Another VAST-Compatible Player” in the ad zone settings in ExoClick and have you pasted it to FV Player VAST (not FV Player) settings? It’s all explained in our guide Using ExoClick Ads With FV Player.

I did a quick check on whether ExoClick hasn’t changed anything in this process, but everything works the same (you can check the demo video).

Thanks,
Eduard

Hello Nufie,

Could you please elaborate what do you mean by putting the player for “domain php”?

Thanks,
Eduard

Hi Stan,

Do you mean changing the captions of the playlist items? You should be able to do so in the shortcode editor in the settings for the individual videos (as it’s explained in our guide How to Create Playlists).

Thanks,
Eduard

Hi Linda,

If you can see only one ad per day, you should check if you haven’t activated Limit ad playback function in Settings > FV Player Pro > Video Ads? It is specifically designed for this purpose.

Thanks,
Eduard

Hi Linda,

I played the video, clicked on the ad and got redirected to http://casper-rent.hr/ without any problems. Are you seeing the 404 error on some specific devices or have you managed to fix the problem?

Thanks,
Eduard

Hi Adams,

Trying out the free player at first is a good idea. You can check our guide CSS Tips and Fixes – there are some adjustments you might find helpful.

Thanks,
Eduard

Hello Pádraig,

Downgrading FV Player Pro is currently not available, but we would like to make this option available in the future.

I was not able to replicate your issue on three different Android devices. What OS version were you using?

Thanks,
Eduard

Hello KB,

Could you please send us a link to a page on your website where this issue can be seen?

Thanks,
Eduard

Hi Linda,

I’d like to know more about this issue. Do you mean that when a user clicks on your custom video ad, he gets redirected to a wrong page? Or is this an issue with another ad format?

It would be best if you could send me a link to a page on your website where this issue can be seen.

Thanks,
Eduard

Hi Clod,

Thank you for feedback. May I ask, what exactly do you mean by “Setting for a value for scroll positioning”?

Thanks,
Eduard

Hello Inka,

Could you send me a link to your website where I could test this?

Thanks,
Eduard

Hi Vijay,

Could you please send me a link to your website where I could see the issue?

Thanks,
Eduard

• This reply was modified 5 years, 6 months ago by Eduard.

Hi Grant,

What kind of video format are you using? If you were using HLS with the HLS.js, this would happen automatically.

If you are using another format and you want to use the manual quality switching, then you can select which video quality will be considered as the default one by changing the order of the available qualities in FV Player’s settings. It’s explained in more detail in this guide – Setting Up Video Quality Switching (check step 3).

Thanks,
Eduard

Hi Claudia,

Thank you for reporting this issue. We are currently analyzing it, so I’ll let you know when we have a fix.

Thanks,
Eduard

Hi Adams,

Setting up the encrypted streams via AWS can be a bit tricky, but you should be able to set it up following our guides. If you run into trouble, let us know here in the forum.

Thanks,
Eduard

Hi Evélina,

Thanks again, you are the best! :-)

Best regards,
Eduard

Hi Lukas,

Could you please check the “Page” secondary dimension of the errors and let me know at least one example video with such error, so I can check it?

Thanks,
Eduard

Hi Robert,

Thank you for the suggestion. We are currently using our own solution which is integrated with Google Analytics, where you can monitor the events and take a look at what parts of the video have been played. The video is separated into quartile events and if all of these were recorded, then the user has watched the whole video. It will also give you an idea if a part of the video was skipped. The full explanation of this feature is in the part Video Quartiles of our guide Using Google Analytics with FV Player.

Thanks,
Eduard

• This reply was modified 5 years, 6 months ago by Eduard.

Hi Nanowhiz,

I apologize for the late reply. Again thanks for all the suggestions and info about Vooplayer. I’ll check with Alec about the discount and let you know as soon as possible.

Thanks,
Eduard

Hi Gary,

I checked the guide you linked to and it turned out that the example videos in lightbox were broken. I fixed it, so they now point to our HLS demo. Could you please check again to see if you could watch the videos in Chrome? FV Player works with HLS.js library, so it should not require Flash in Chrome or other modern web browsers (except Internet Explorer).

As for the moderation, we, unfortunately, don’t have the capacities to provide 24-hour support, especially on the weekends, so I apologize for the late reply.

Thanks,
Eduard

Hi Mitch,

I did some testing and it seems that this is happening only when you are logged in to Google Chrome. It is possible that YouTube is collecting the behavioral data from its page and offers the quality it thinks you use the most as the only available setting. If you test the video in incognito mode or in other browsers without logging in, you should be able to see all four available qualities.

This functionality is probably in place due to ongoing changes in YouTube API, which we are monitoring and will update FV Player accordingly.

Thanks,
Eduard

Hello Daniel,

Yes, it is. There is a dedicated Remove logo button in Settings > FV Player Pro > Hosting tab > YouTube (Pro), that will do that.

Thanks,
Eduard

Hi Fiona,

S3FlowShield doesn’t really encrypt the content, it just uses a signature that prevents other websites from hotlinking your videos. This can also be done via AWS itself (FV Player supports it, you can read more about it in our guide Serving Private Videos with Amazon S3).

The encryption of the actual video files that can be done via the Amazon Elastic Transcoder will make them inaccessible without the proper decryption key. That means they are protected from hotlinking and even if someone manages to download the video, he won’t see the content of the video – just a black screen.

FV Player Pro can deliver the encrypted videos in HLS format, as you probably already read in the guide. If you were following it and got stuck, just let me know where and I’ll try to help.

If you are in a hurry, we offer a service package called Amazon VIP DRM Encoding Bundle, which will basically have us set your encrypted HLS distribution for you, directly on your site.

Thanks,
Eduard

Hello,

We are currently working on upgrading the core engine of our player Flowplayer 7 (the open-source engine on which our player is built). The update to FV Player 7 will bring a fresh new skin similar to this one and a lot of other changes.

Thanks,
Eduard

Hi Luke,

I checked your video and had no problem with buffering. However, I noticed that you are serving in from Amazon S3 from a server located in the eu-west-1 region – the same one in which I’m currently located. If your website traffic is more global, this might be the reason. Users from for instance Asia will experience decreased loading speed given the geographical distance.

This could be resolved by using a CDN, for example, Amazon’s CloudFront, which is supported by FV Player Pro (you can read more about it in this guide – Serving Private Videos via CloudFront.

Thanks,
Eduard

Hello Angel,

Thank you for your report. Could you please confirm that you have implemented the tracking code from Google Analytics to FV Player settings?

Also, the system starts tracking the video data from the moment you implement the tracking code, so it takes a while for Google Analytics to actually gather the tracking information.

However, after a day, there should already be some data, so if you still can’t see anything, make sure you are not in some kind of filtered view and test the events by playing a video yourself and checking the event log in Real-Time reports. This should show you an immediate response.

Thanks,
Eduard

Hello watchthepix,

You should re-install the Pro plugin, the free plugin can remain intact. We’re currently looking into the settings issue, so I’ll let you know what to do as soon as possible.

Thanks,
Eduard

Hello,

I was not able to see the video on the page you have sent, but I assume that by the subscription you mean:

• subscribing to the YouTube channel – this is possible to do with the overlay ads, all you need to do is to generate the appropriate code for creating a subscription button on YouTube
• subscribing to newsletter – FV Player has a specific function for this, that will allow you to create a subscription form. It currently works only with MailChimp. You can read all about it in this guide – Email Subscription Form Pop-ups

As for the FV Player branding – we, unfortunately, don’t have such demo, because we have FV Player Pro on our website, but you can test it yourself by installing the free FV Player version. You will be able to see the watermark in the bottom-left corner of the video.

Thanks,
Eduard

Hello,

Thank you for the thorough explanation. Your page, unfortunately, doesn’t work, but I assume that you meant using Facebook videos like in this guide.

This creates an iframe embed of Facebook’s player (which is different from WP’s native video player) – similar to using a direct link to a YouTube video. This is different than serving the YouTube via our player (the difference can be seen in this demo).

We are currently looking into the possibility of using Facebook videos in our player, so I’ll let you know if we get to something.

Thanks,
Eduard

Hello,

When you purchase the FV Player Pro license, you will get the plugin and one year of support and updates. After your license expires, you are free to use the Pro player as long as you want, the functions will remain available to you, but you will not receive updates with new features and email support will no longer be available to you.

If you would like to continue to receive updates with new features and Pro support, you can renew your license for another year ($28.00 for renewing before expiration and $58.00 for renewing after the expiration of your original license).

Thanks,
Eduard

Hello,

FV Player currently doesn’t support videos hosted on Facebook, Twitter, or Instagram. If you could find an example of integration of the videos from these platforms in a third-party player, you can send it here and we can analyze it and see what can be done about it.

Thanks,
Eduard

Hi Florian,

FV Player VAST currently doesn’t offer such setting that would allow you to tag videos based o their content, but even if it had, you would have to set the content tags manually, so you would still probably have to edit all the video shortcodes.

The settings that are available right now are either setting a global ad tag for all videos on your website or set the tag manually for a certain video (or a playlist). If you have just two different content types (for instance SFW / NSFW content), you could set the global tag and then apply the individual VAST parameter just for the videos you want to have the other tag.

If you have more types of content, then we could work out some kind of custom solution for you, if you would like to pay for it.

Thanks,
Eduard

Hi Pier,

The dimension is probably the issue here. To allow the ad box to appear, the ad dimensions must be smaller than the dimensions of your video player box. If the video player is 640×338, the ad box has to be smaller. Even then the box might not appear on some mobile devices as their screen might be even smaller and the player will, therefore, be smaller as well (as it’s responsive).

Try to create a new ad unit with different dimensions, as 728×90 is the Leaderboard format more suitable for placement in web pages. From the defaults in AdSense, I’d recommend Large Rectangle or Large Mobile Banner.

Thanks,
Eduard

Hi Piero,

Thanks for the update. Could you please try to test it again while switching to one of the default WP templates (for instance Twenty Sixteen)? Also, did you install any new plugins since the time the embedding worked on your page? It might be a compatibility issue.

If this issue is time sensitive and you would like it to be resolved as fast as possible, you could purchase a Pro Support Incident ticket and we would resolve the issue directly on your website within a day.

Thanks,
Eduard

Hi Piero,

I apologize, but I didn’t quite get what is the issue. I opened your link and the video played ok. Is there a problem with generating the embed link from it? If you are not able to play the video on that page, could you please let me know what operating system are you using and what browser?

Thanks,
Eduard

Hi Mitch,

The current setting restricts YouTube hosted custom video ads for all iOS devices with the version below 10 (<= 9) and Android devices with the version below 6 (<= 5). This is in place since the FV Player Pro version 0.9.3 (check the changelog for more details). The reason was simply that YouTube video ads were causing issues on numerous devices, so we just turned them off after learning which OS versions caused trouble.

Thanks,
Eduard

• This reply was modified 5 years, 7 months ago by Eduard.