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I configured the WP plugin to send statistic data to Google Analytics. Everything’s working ok, but when i try to check the video errors, all of them are labeled as “Unknown”. Does anyone know how to properly get the type of error occurred? Thank You
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Hi Lukas,
Could you please check the “Page” secondary dimension of the errors and let me know at least one example video with such error, so I can check it?
Thanks,
EduardHi Eduard,
here’s the link (atm is only a landing page and i shortened the url)
http://bit.ly/2DoXScEAlso, do you know how can we obfuscate the src parameter of the m3u8 file? Is there any way to do it?
Thanks a lot for your help
Hello?
Hi Lukas,
I apologize for the delay. We are currently analyzing the reason why these particular errors are labeled as unknown. I’ll let you know when we find out more.
Thanks,
EduardPlease let me know as soon as you find out the reason.
Thank you very much.
Hi Lukas,
The “Unknown” event category means that the engine used for the video playback is unknown. However, I see the video name is still tracked.
Since the video fails before it could play, it doesn’t record what FV Player engine was used. We adjusted the code to track “Unknown engine” instead, so that will be less confusing. The fix should be released with the next update.
Thanks,
EduardOk, so basically you say that the reason why the event occurred is unkwnown. Should we file this error as “generic playnack error”?
Hi Lukas,
Well, the issue with the stream you have sent is that there is incorrect mime type on server (null), and the server itself denied access to the file (403 Forbidden error). You can see both in the video checker report I attached.
Thanks,
EduardOk thank you. That is our client’s cdn. Do you think we should use a crossdomain file in any case?
Hi Lukas,
Yes, you should and I’d also recommend setting up the CORS headers. That will allow you to play videos on desktop browsers in HLS.js and without the need of Flash. It’s all explained in our guide Using HLS With FV Player.
Thanks,
Eduard
