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html5: network error after inserting youtube video.

[Solved]

Foliovision › Forums › FV Player › Bug Reports › html5: network error after inserting youtube video.

  • Mitch 7 years, 2 months ago

    Please help!

Viewing 20 replies - 1 through 20 (of 20 total)
  • Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    Could you please send us a link to the respective page with the error?

    Thanks,
    Eduard

    Mitch 7 years ago

    Eduard, here’s the link that’s giving me problem. http://hbctv.net/02/23/2018/e-hour-with-the-hands-band/?preview_id=2048&preview_nonce=d4b1ce6813&post_format=video&_thumbnail_id=-1&preview=true

    Please help! Need to fix this asap.

    Mitch 7 years ago

    Oops! TRY THIS LINK. http://hbctv.net/02/23/2018/e-hour-with-the-hands-band/

    Mitch 7 years ago

    Updated to the latest FV Flowplayer. No change.

    Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    It seems that the issue could be in the shortcode you have used. Could you please post it here, so I can check it?

    Thanks,
    Eduard

    Mitch 7 years ago

    Here it is.
    [fvplayer src="https://www.youtube.com/watch?v=XXMe2ZshII4" autoplay="true" splash="https://i.ytimg.com/vi/XXMe2ZshII4/maxresdefault.jpg" caption="3 HMONG TV EHOUR: Chonburi Lee sits down with Nrees Xyooj, lead singer, for the Hands Band."]

    Mitch 7 years ago

    Eduard, if you can’t fix it, can i get a refund? Getting a little frustrated here.

    Mitch 7 years ago

    Also let me know if you need my login info to fix this. I’m ok with it.

    image
    image
    Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    I tested your shortcode and it worked ok on a test site. It looks that the playback on your website fails on an Ajax call that requests a Vimeo video that is set as a pre-roll and post-roll ad. Is it possible that you are using some kind of security plugin that would somehow adjust or block WP Ajax requests?

    What could you do right now is go to Settings > FV Player Pro > Hosting tab > Vimeo (Pro) and activate the Turbocharge Ajax Vimeo loading. That should resolve the issue.

    Thanks,
    Eduard

    Mitch 7 years ago

    Eduard, this option is grayed out. How do I activate it? Do I need to install it first and where do i get it?

    Thank you.

    Mitch 7 years ago

    Never mind. I managed to get it working now. That’s it. Thank you Eduard.

    Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    I’m glad it worked. Just for the future reference, the Turbocharge Ajax Vimeo loading is documented in the guide How to Use Vimeo with WordPress.

    Thanks,
    Eduard

    Mitch 7 years ago

    Thanks so much for your help Eduard. I love the player now it works.

    Mitch 7 years ago

    Eduard, right now pre-roll ads do not work on mobile devices, have you guys had a solution for this?

    Thanks.

    Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    The current setting restricts YouTube hosted custom video ads for all iOS devices with the version below 10 (<= 9) and Android devices with the version below 6 (<= 5). This is in place since the FV Player Pro version 0.9.3 (check the changelog for more details). The reason was simply that YouTube video ads were causing issues on numerous devices, so we just turned them off after learning which OS versions caused trouble.

    Thanks,
    Eduard

    • This reply was modified 7 years, 2 months ago by Eduard.
    Mitch 7 years ago

    Any idea why I can’t switch video quality? It will not allow me to select the quality of the video. Can you please help?

    http://hbctv.net/02/15/2018/judge-sophia-y-vuelo-sworn-in-as-the-first-hmong-american-judge-in-minnesota/

    Eduard 7 years ago
    Avatar photo

    Hi Mitch,

    I did some testing and it seems that this is happening only when you are logged in to Google Chrome. It is possible that YouTube is collecting the behavioral data from its page and offers the quality it thinks you use the most as the only available setting. If you test the video in incognito mode or in other browsers without logging in, you should be able to see all four available qualities.

    This functionality is probably in place due to ongoing changes in YouTube API, which we are monitoring and will update FV Player accordingly.

    Thanks,
    Eduard

    Mitch 7 years ago

    Thank you for the info. Let me know of the updates as soon as it is available.

    Mitch 7 years ago

    Eduard, my pre-roll ads used to work on mobile devices. They do not work anymore. Updated player. Is there a setting in the player for this? I’m pretty sure I’ve seen it working before.

    Thanks in advance.

    Mitch

    Martin 7 years ago

    Hello Mitch,

    the FV Player Pro video ads are disabled when used before YouTube videos if the mobile device has iOS version lower than 10 (6% of users) or Android older than version 6 (35 to 42.3% of users).

    Unfortunately we had to set a rule like this as the YouTube API is unreliable and was just not reliable enough on these older devices.

    Thanks,
    Martin

Viewing 20 replies - 1 through 20 (of 20 total)
Reply To: html5: network error after inserting youtube video.



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