Hi Sergio,

I’m not sure what do you mean by “google is enabling the download of my videos” – are you referring to the Chrome browser?

If you want to deploy an HLS stream from Vimeo, you can find it in the video’s settings – there should be an m3u8 link, that you can embed directly to the shortcode editor. Here are three guides, that are relevant for you (you might already read some of them, but I’ll post them just in case):

• Using HLS With FV Player
• How to Use Vimeo Plus/Pro
• How to setup encrypted HLS stream with Amazon Elastic Transcoder

Thanks,
Eduard

Hi Scott,

Good to know this, thanks again for sharing!

Thanks,
Eduard

Hi Scott,

I’m glad it works! Would you mind sharing the name of the software, for future reference?

Thanks,
Eduard

Hi Pádraig,

Again, good point. I’ll bring this up to the rest of the team. Thank you for the great feedback!

Thanks,
Eduard

Hi Mark,

Autoplay is currently not possible on all mobile devices due to core technology restrictions. There are however a few indications, that it might change in the future.

Thanks,
Eduard

Hi Pádraig,

This is a great suggestion, thanks! I have added it to the Feature Requests list on our Trello board and we’ll start to work on this in the near future.

Thank you,
Eduard

Hi Devin,

Good point, I haven’t noticed it at first, but I tested it in Safari right now and you are right. Still doesn’t work on Chrome and Firefox, though.

Thanks,
Eduard

Hi Devin,

We did some tests with Safari and MPEG-DASH and couldn’t replicate the issue you have described. Could you send us a link to the page where you experienced this?

Thanks,
Eduard

Hello Gbrother,

We recently experienced similar problems with both MPEG-DASH and MP4 Vimeo embeds. It turned out that it was caused by issues with selecting the fastest server in their CDN network. We have fixed this problem and all should be working well now.

Thanks,
Eduard

• This reply was modified 7 years, 9 months ago by Eduard.

Hi Devin,

Good point. We’ll have to discuss this inside our team and settle on the best possible solution.

Thanks,
Eduard

Hi Rick,

We may continue the discussion here. We have checked your site and there is a JavaScript error, that appears after a video playback: “Uncaught TypeError: Cannot read property ‘msie’ of undefined”. This is probably caused by the missing jQuery Migrate library.

What we will do right now is that we’ll improve the code of fv-flowplayer.min.js, so it will not hard fail if this library is missing.

Could you please share your access credentials to your website and (if it’s possible) also to your FTP? We need it so we can put up a new version of the FV Player on your site and test it. You can use https://revealit.me/ for securely sharing sensitive information. It will created an encrypted message, that can be opened only once and will be deleted afterwards.

Thanks,
Eduard

Hi Renato,

Thanks for reporting this bug. I’m not sure how to replicate it, however. Have you tried to manually reinstall both plugins? You can download the free version here and the Pro version in your licenses screen. All your settings will remain intact.

Thanks,
Eduard

Hi graffig,

You are using a Vimeo video with the free version of our player, which doesn’t support the full integration. Your shortcode and settings are ok, but if you want to use Vimeo as your hosting, you will need to purchase a Pro license.

I made a test post with your shortcode to show you that it works fine in FV Player Pro.

Thanks,
Eduard

• This reply was modified 7 years, 10 months ago by Eduard.

Hi Shez,

Thak you for these ideas. I’ll bring it up to our programming department and we’ll definitely discuss this.

Thanks,
Eduard

Hello Michael,

No, using chapters with the Lightbox function is not possible right now.

Thanks,
Eduard

Hi wacha,

Well, the signed URLs is a form of hotlinking protection. It prevents others to grab your video links and paste them on their websites, because the link will simply expire after the set amount of time.

CloudFront offers a more complex protections – the videos should not be accessible without the proper key, that should be unique to your website.

The thing is, nothing will provide a 100% protection from downloading of your videos. Unfortunately, everything that is online can be stolen. Even the most heavy encryption could be bypassed by something as simple as screen capture.

Thanks,
Eduard

Hi Clod,

Sorry that this is taking so long, we should be able to run some proper testing tomorrow.

Thanks for your patience,
Eduard

Hi Alfons,

Thank you for the bug report. I have tested HLS live streaming (last video in this demo) and RTMP in this demo and everything works fine. Is there any chance that there is an issue on the source end of your streams?

It would be a great help if you sent us a link to your page where the problem has occurred, then we eventually might move to checking the backend.

Thanks,
Eduard

Hi Amanda,

Thanks for pointing this out. I checked the part in our How to Use Vimeo Plus/Pro documentation and the information was outdated. Now it should be fixed.

Thanks,
Eduard

Hi Jasmin,

Yes, you can send the file to support@foliovision.com.

Thanks,
Eduard

Hi Ken,

Thanks for the note! We are currently working on improving the logo sizing. As for now, you can hide the logo individually for each video by adding logo=“none” into the shortcode.

Thanks,
Eduard

Hi Yngvai,

I can see the logo in the bottom left corner. Is the problem still persisting on your end?

Thanks,
Eduard

Hi Ken,

Do you have a any other active add-ons in MyCred, besides Sell Content?

Thanks,
Eduard

Hello Muhammad,

The screenshot that you have provided shows FV Player Pro’s video ads settings. This function is for uploading your own ads and showing them with your videos. We have a separate paid service for serving VAST ads, such as DFP: FV Player VAST.

The ad tag you have provided works fine, you can test it yourself with our player in our VAST Tester.

Thanks,
Eduard

Hi Ken,

Let us know if you find out which plugin has caused the interference. This guide might help you, if you haven’t read it already – Incompatible Plugins and Scripts

Thanks,
Eduard

Hi Ken,

I’m not sure where’s the problem. I’ve tried your test page and the search doesn’t work, as you said. I’ve made a post on this test site with your YouTube video and the vtt file you are using and it works fine (MyCred is on with active Sell Content add-on). I’ve used this shortcode, if that’s any help:

[fvplayer src="https://www.youtube.com/watch?v=qwqvjRdz0WE" subtitles="http://www.flowtricks.net/cap/captions8.vtt" transcript="http://www.flowtricks.net/cap/captions8.vtt" splash="https://i.ytimg.com/vi/qwqvjRdz0WE/hqdefault.jpg" caption="Facebook Live Stream Help: Staff, Poi, Nunchaku and Performance Anxiety Tips"]

As for the logo, I can see it in the bottom right on your page, so I guess that’s solved.

Thanks,
Eduard

• This reply was modified 7 years, 11 months ago by Eduard.

Hi Buhnan,

Could you specify the nature of your problem?

Thanks,
Eduard

Hi Simone,

I’m not sure which control panel you have in mind, but basically every element can be hidden pretty easily either in settings or via shortcodes. For example, some tips are in this thread. You can try all these settings in the free version of the FV Player.

Thanks
Eduard

Thank you for the appreciation, Ken! If you ever have any other questions or issues, don’t hesitate to ask us here in the forum.

Thanks,
Eduard

Hi Clod,

CM Tooltips Glossary is not listed among our Incompatible Plugins and Scripts list. I briefly tested it and got no errors with FV Player, so it seems that it should work. If you want to be sure, you can give it a try with the free version of the FV Player and if you are satisfied, you can purchase the Pro license afterwards.

Thanks,
Eduard

Hi Ken,

That’s odd. Could you paste here the shortcode you have used?

Thanks,
Eduard

Hi Marcel,

It is possible in the free version, but only for self-hosted videos, as the advanced integration of YouTube and Vimeo is a Pro feature. If you want to use a self-hosted video, you can use this shortcode:

[fvplayer src="Your-Video-URL" caption="Hi there! Press here to get a jolly photo booth experience!" lightbox="true;text"]

As you can see, you must add the text you want to be shown to the caption=”” field.

Thanks,
Eduard

Hi Ken,

The Interactive Transcript is only available in Beta mode at this moment. You can switch to Beta in Settings -> FV Player – at the top left corner is a drop down button that can switch between Release and Beta mode. You should be able to use the Interactive Transcript immediately after switching to Beta.

You can read more about it here – Switching FV Player Pro to Beta.

Thanks,
Eduard

Hi Devin,

I apologize for the confusion, the Vimeo MPEG-DASH is only in alpha testing at this moment, but well let you know when it will available.

As for the quality switching, that should not be available to anyone, since the automatic quality switching is one of the core functions, like with HLS. I did some testing again myself with various devices and browsers and never got to see the quality switching buttons. Do you by any chance know what browser/device was he using to play the video?

Thanks,
Eduard

Hi Clod,

This feature is available for our Pro users only. All your other questions should be answered in this guide – Interactive Video Transcript. As you can see, the feature allows you to add VTT files both as a subtitles and as a transcript in a single video. And even better, if you have your videos hosted on Vimeo, this will be done automatically.

If you want to buy a Pro license, you can do so here. I’ll be happy to answer any other questions you might have.

Thanks,
Eduard

Hi Raymond,

Thank you for the bug report. I’ve notified our programming department about this issue and they will look at it as soon as possible.

Thank you for your patience,
Eduard

• This reply was modified 7 years, 11 months ago by Eduard.

Hi Ed,

We fixed it in 6.0.5.9.2, so updating it should resolve the issue. If you don’t see the update in your wp-admin, it’s probably because it takes some time for WordPress to realize there is a new version.

To get the update right away you can get the latest verson 6.0.5.9.2 from the plugin WordPress.org page: https://wordpress.org/plugins/fv-wordpress-flowplayer/

There you can download the ZIP file and reinstall the plugin form that file. You can just deactivate the plugin version which you have now and delete it. No videos or settings will be lost. Then just install from that ZIP file.

Thanks,
Eduard

Hi Tony,

As Alec said, the Search Regex plugin could easily modify the existing shortcodes on your site, so you wouldn’t have to edit every single one.

As for your second question, you can add the shadow via CSS. You can do so by adding a code like this into your theme style sheet:

.flowplayer .fp-player {
 position:absolute;
 top:0;
 left:0;
 width:100%;
 height:100%;
 -webkit-box-shadow: 0px 35px 10px -25px #aaaaaa !important; 
 -moz-box-shadow: 0px 35px 10px -25px #aaaaaa !important;
 box-shadow: 0px 35px 10px -25px #aaaaaa !important;  
 }

Thanks,
Eduard

Hi Tony,

Thank you for the list. I’ve compared it with the list of plugins that are incompatible with FV Player, but none of those you are using was reported to cause any trouble. I’m sorry, but there isn’t much I can do to help you at this point. If you owned our Pro licence, we could go deeper, but we offer only limited support to the users of the free version.

If you want, you could purchase a Pro support Incident (one time payment -$70). Then you would only have to set up a temporary login for us and we would fix the problem on your site.

Thanks,
Eduard

Hi Tony,

The video runs fine on desktop, and both Android and iOS. The link is protected from downloading and cannot be played separately, so it seems you have fixed it.

As for the embedding, are you using the latest version of FV Player (6.0.5.8)? And does the jquery problem still occur?

Thanks,
Eduard

Hi Pier,

Of course, you can set a pop-up with image, that will appear during the playback, or a pop-up window, that will appear after the video finishes. Check these guides, there is everything you need to know about both:

• Pop-up Advertising Options with FV Player
• Setting Up HTML Pop-ups
  

Thanks,
Eduard

Hi Kerry,

Well, all the shortcuts work only when the mouse pointer is inside the player window, or in fullscreen.

Thanks,
Eduard

Hi Philipp,

We moved your comment to the forum. If you don’t want to use the regular align options, you can wrap the player in a div and set a margin in CSS. For example:

<div id=”div1″>[fvplayer src="https://vimeo.com/176486858" width="250" height="180" align="left" splash="https://i.vimeocdn.com/video/583743781_1280.jpg"]</div>

CSS:
#div1 {
margin-left: 30px;
}

Thanks,
Eduard

Hi Kobus,

Right now, we are working on integrating a global setting for both pre-rolls and post-rolls, that will be available in the plugin’s settings. It should be in the next update, that will come out in a week or two.

Thanks,
Eduard

Hi James,

We made a separate free plugin for that called FV Descriptions. It’s pretty simple and allows you to edit both descriptions and titles of multiple posts or pages in a single screen.

Thanks,
Eduard

Hi Mateus,

That’s interesting. We’ll do some further testing next week and I’ll let you know.

Thanks,
Eduard

Hi Mateus,

Thanks for the shortcode. It seems that there is no problem on that end. On the other hand, I tried the video on your website one more time and I suddenly don’t see any issues. Are you still able to see it?

Thanks,
Eduard

Hi Mateus,

I see and I’m not sure, what is causing the issue. It looks like YouTube wasn’t fully integrated. Could you please paste here the shortcode you are using?

Thanks,
Eduard

Hi Devin,

Sorry for the late response, I had to check some points with the programming department. As for your questions:

1 & 4) The player checks the size of the video on the website and uses that, while mobile always gets the mobile quality by default. If the user switches to HD, he will get HD for all the other Vimeo videos in the future. iPad/iPhone are always playing the HLS stream, so the quality switching there is automated.

2, 3 & 5) We are working on integrating the MPEG-DASH streaming protocol, which will allow automatic quality switching on desktop and also lets you integrate the 4k videos properly. It currently has a problem with mobile devices which we need to resolve, but it shouldn’t take too long.

Thanks,
Eduard