No events in Google Analytics

Hello Angel,

Thank you for your report. Could you please confirm that you have implemented the tracking code from Google Analytics to FV Player settings?

Also, the system starts tracking the video data from the moment you implement the tracking code, so it takes a while for Google Analytics to actually gather the tracking information.

However, after a day, there should already be some data, so if you still can’t see anything, make sure you are not in some kind of filtered view and test the events by playing a video yourself and checking the event log in Real-Time reports. This should show you an immediate response.

Thanks,
Eduard

Hi Angel,

Could you please send me a link to a video in FV Player on your website? I’d like to check if the events are properly generated.

Thanks,
Eduard

Hi Angel,

I checked the Network log in browser dev. console while playing your video and I was not able to see the tracking response.

You see, the response URL for every Google Analytics event (including all video events) usually starts with __utm.gif? and includes the parameter of the event. For example, every played video triggers the video start event, so filtering out “video start” after playing a video will show you the specific response. You can try it for instance in this demo.

However, on your website, these events are not generated for some reason. I’d, therefore, suggest checking one more time if the Google Analytics is integrated properly to FV Player settings.

If you are not sure if you are doing this right or you are in a hurry, you can always purchase a Pro Support Incident ticket and we can resolve the issue directly in your WP admin.

Thanks,
Eduard