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Eduard

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Forum Replies Created

Viewing 100 replies - 201 through 300 (of 946 total)
← 1 2 3 4 … 8 9 10 →
  • 7 years ago in reply to: Pro Photo 6 Grids don't work when FV is activated
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    Eduard

    Hello Natalie,

    It’s a clone version of your website, usually on a sub-domain or localhost, that is used for development purposes, so you can test any of your changes before bringing them to the live site. It’s explained in this article – How to Create Staging Environment for a WordPress Site.

    Thanks,
    Eduard

    7 years ago in reply to: Safari unable to exit Full Screen
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    Eduard

    Hello Brian,

    Thanks for reporting this issue. Some users have already pointed it out and we are working on it. It should be fixed with the release of FV Player 7. I tested some of our internal demos of FV Player 7 and the fullscreen button worked normally in Safari.

    The update to core version 7 should be released in the upcoming weeks.

    Thanks,
    Eduard

    7 years ago in reply to: Mobile site size
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    Eduard

    Hi Donnie,

    The easiest thing you could do is to try to turn off the plugins you have listed one by one and see if the videos start working on mobile. If they do, then it’s a compatibility issue and we can take a closer look.
    I can also offer you a Pro Support Incident ticket – that is basically us fixing the issue directly on your site.

    As for the Plugin Load Filter and WP Rocket, we use them for optimizing the scripts for mobile on our website, so you might try to use them, but they are definitely not necessary for FV Player.

    Thanks,
    Eduard

    7 years ago in reply to: force download of videos
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    Eduard

    Hi Marius,

    Thanks for your report. I tested it in Chrome, Edge and Firefox, and all worked ok – clicking on the download button opened the download pop-up box. Which versions were you using for testing and on what OS?

    There are, however, some issues in Opera and IE 11, so we’ll look into that.

    Thanks,
    Eduard

    • This reply was modified 7 years, 4 months ago by Eduard.
    7 years ago in reply to: html5: Unsupported video format. Try installing Adobe Flash.
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    Eduard

    Hello Jonathan,

    I apologize for the delay, but Martin actually wrote you this reply 2 days ago:

    Hello Jonathan,

    could you please post your WordPress login? We would like to put up the latest HLS.js library into your copy of FV Player and see if that helps.

    We will enable “Enable HLS.js (beta)” back on. The setting “Load FV Flowplayer JS everywhere” has a specific use and “Prefer Flash player by default” and “Use old code” is better to be left off. We will gradually be removing these as they are obsolete.

    Also, what if your amount of live viewers? Is the streaming server handling that without much delay? When will your stream be live the next time?

    Please also check our guide for Google Analytics tracking in FV Player, it allows you to check these video errors and now many users they affect: https://foliovision.com/player/advanced/google-analytics-fv-player#video-errors

    Thanks,
    Martin

    You can share the WP login securely via https://revealit.me/, it will create an encrypted message that will delete itself after opening, thus making it inaccessible for others.

    Thanks,
    Eduard

    • This reply was modified 7 years, 4 months ago by Eduard.
    7 years ago in reply to: Creating RSS with FV Player
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    Eduard

    Hi Murat,

    I moved your question into our forum, as other users might benefit from it eventually.

    I’d like to ask: what is your goal?

    Is FV Player being skipped in the normal RSS feed content properly? Since RSS feed doesn’t support JavaScript, we only show a splash image and a “Click to watch the video” text about the video in it (https://github.com/foliovision/fv-wordpress-flowplayer/blob/d477b2df329b892cbd95b2da1e13880e947c4f50/models/flowplayer-frontend.php#L239). It’s using the core WP is_feed() function. Is that not working for your custom feed?

    Thanks,
    Eduard

    7 years ago in reply to: Mobile site size
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    Eduard

    Hi Don,

    It seems that in the mobile version, there are FV Player scripts loading and there is no trace of any minified scripts either.

    Are you using some kind of a plugin for mobile devices that strips all the JavaScript file links from HTML? Same for CSS. There are only these two and nothing else:

    http://grayareaphotographyandvideo.com/wp-content/uploads/pp/static/1515450559_mobile.css
    http://grayareaphotographyandvideo.com/wp-content/uploads/pp/static/1515450559_mobile.js

    To optimize the site scripts for mobile we use the Plugin Load Filter to disable the plugins for the mobile site which are not needed and WP Rocket to defer the loading of JS and CSS and pack it all into fewer files to save HTTP requests.

    Thanks,
    Eduard

    7 years ago in reply to: Mobile site size
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    Eduard

    Hi Don,

    Thank you for your bug report. I was able to reproduce the issue, so we’ll take a deeper look and let you know what could be done.

    Thanks,
    Eduard

    7 years ago in reply to: WPLMS – Commas are missing
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    Eduard

    Hi Shailendra,

    Could you send us a link to your page, so we can test it?

    Thanks,
    Eduard

    7 years ago in reply to: Pro Photo 6 Grids don't work when FV is activated
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    Eduard

    Hi Natalie,

    I meant a dev version of your website. Any page on your website with Vimeo in FV Player Pro will do just as fine.

    Thanks,
    Eduard

    7 years ago in reply to: HLS won't play because of CORS and crossdomain.xml error
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    Eduard

    Hi sdugoten,

    This was updated in the Video Checker service, not in the plugin itself, so there’s no need for any updates. Have you noticed any changes in the Video Checker reports?

    Thanks,
    Eduard

    7 years ago in reply to: WPLMS – Commas are missing
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    Eduard

    Hi Shailendra,

    Could you please check if the option Add featured image automatically is active in Settings > FV Player > Setup tab > Integrations/Compatibility?

    Thanks,
    Eduard

    7 years ago in reply to: pop-up menu on long pages
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    Eduard

    Hi Andy,

    Thank you for the explanation. I was able to see the issue on our test site, so I’ll pass it to the programming department for fixing.

    Thanks,
    Eduard

    7 years ago in reply to: Pro Photo 6 Grids don't work when FV is activated
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    Eduard

    Hi Natalie,

    I’m sorry to hear that. I checked your website and found a post with a Vimeo video in iframe, so I assume that you deactivated FV Player Pro plugin.

    However, we need to take a look at the issue with our player active. Do you have a staging site that we could use for this purpose?

    Thanks,
    Eduard

    7 years ago in reply to: Facebook internal browser don´t play video
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    Eduard

    Hi Luis,

    I tried to re-encode your video to Baseline H.264 profile and it worked. Some browsers on mobile devices can have problems reading MP4 files that don’t use the Baseline profile and it seems that this is the case.

    It’s explained in more detail in the part MP4 for iOS and mobile devices of our guide Video Encoding for HTML 5. There you can also find the settings you can use for encoding and also some recommended free software to do so.

    Thanks,
    Eduard

    7 years ago in reply to: Facebook internal browser don´t play video
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    Eduard

    Hi Luis,

    Thank you. Troubleshooting issues in the Facebook app’s browser is quite tricky, but we’ll start and let you know what can be done as soon as possible.

    Thanks,
    Eduard

    7 years ago in reply to: New Licensed
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    Eduard

    Hi Freddie,

    I can’t give you a free license, but you can purchase a discounted one for $50 in https://foliovision.com/my-licenses under your Crossgrade license (by using the Add More Domains button).

    Thanks,
    Eduard

    7 years ago in reply to: Facebook internal browser don´t play video
    Avatar photo
    Eduard

    Hi Luis,

    Could you please send us a link to your video, so we can test it with Facebook? Also, by internal browser, you meant the built-in browser of Facebook’s mobile app?

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
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    Eduard

    Hello Ali,

    Have you tried to use the shortcode from my previous post?

    Thanks,
    Eduard

    7 years ago in reply to: pop-up menu on long pages
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    Eduard

    Hi Andy,

    I’m not sure what do you mean by “several tens of lines on the page”. Is this related to some other forum topic?

    Thanks,
    Eduard

    7 years ago in reply to: Auto Quality Button + Enable Quality Switching
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    Eduard

    Hi Devin,

    Thank you and we all wish a great holiday season to you, too! This is an interesting idea and we’ll definitely discuss it. Vimeo’s Auto quality is a good example of this, so we’ll check if it’s possible to add this option to our player as well.

    Thanks,
    Eduard

    7 years ago in reply to: HLS won't play because of CORS and crossdomain.xml error
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    Eduard

    Hi sdugoten,

    Is the warning message about missing crossdomain.xml still in place? It might have taken some time to refresh.

    Thanks,
    Eduard

    7 years ago in reply to: Auto play support for next tab
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    Eduard

    Hi Rosy,

    I tried a couple of random links from the top menu on your website and all behaved correctly – the playback started even after 30 seconds of having the tab open without switching to it. I also tested it in Chrome 63 on Windows 10 and got the same results.

    Could you please test it in your browser’s Incognito window? It is possible, that the behaviour that you recorded is specific only for your browser.

    Thanks,
    Eduard

    7 years ago in reply to: Videos will not play when linked from Facebook on mobile devices
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    Eduard

    Hello Deborah,

    Yes, that’s right.

    Thanks,
    Eduard

    7 years ago in reply to: PeepSo Incompatibility Issue
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    Eduard

    Hello Clod,

    We didn’t receive any other requests or questions about this service. However, if you were willing to pay for custom development, we could work on the integration for you.

    Thanks,
    Eduard

    7 years ago in reply to: FV Player Appearance on AMP Pages
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    Eduard

    Hello Scott,

    There is, unfortunately, no customization available. The MP4 files will be shown in the browser’s default player interface. In your case, you are getting Vimeo player, as the AMP page is showing the Vimeo iframes.

    The only thing that comes to my mind is to try out adjusting the colours of the iframe in the video settings directly at Vimeo.com.

    Thanks,
    Eduard

    7 years ago in reply to: serious problem with facebook app and IOS
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    Eduard

    Hello Fabio,

    I did some testing and if I understand this correctly, it happens when you visit the page in the Facebook app on iOS, play the video, don’t pause it and go back to the app. The music will play in the background.

    I also noticed that when the screen is locked at that point, the device will show the playback in the Now playing part of the lock screen, where it can be paused.

    Troubleshooting the Facebook app is very difficult, but we’ll do some testing tomorrow.

    Thanks,
    Eduard

    7 years ago in reply to: Redirect after autoplay
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    Eduard

    Hello Jon,

    All you need to do is to add these parameters to your shortcode:

    autoplay="true" 
    redirect="your-target-page-url.com" 
    

    This demo shows it in detail Redirect at the End of the video with autoplay.

    Thanks,
    Eduard

    7 years ago in reply to: Videos will not play when linked from Facebook on mobile devices
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    Eduard

    Hello Deborah,

    I forgot to add that we also tested it with our YouTube demo (also by accessing it throught the Facebook app browser) and the video played fine, so the problem seems to be specific for your website – that’s why I suggested temporarily switching to another theme.

    Thanks,
    Eduard

    7 years ago in reply to: Videos will not play when linked from Facebook on mobile devices
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    Eduard

    Hello Deborah,

    We tested the video from the post on your Facebook page in the Facebook app browser on iOS and the video was really not working. Could you please switch to one of the default WP themes (for example Twenty Sixteen) and test it again?

    Thanks,
    Eduard

    7 years ago in reply to: Auto play support for next tab
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    Eduard

    Hello Rosy,

    Thank you for the detailed description! I tested both our demo and your test page again. I opened the tabs the same way you did, had them open for the same time (30 seconds), yet the videos started to play without any issues.

    I was using this version of Chrome – Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 (Chrome 63 on Windows 7). Could you please check your user agent with this tool and let me know the result?

    Also, can you test our demo the same way you tested your test video?

    Thanks,
    Eduard

    7 years ago in reply to: automatically generating thumbnails from self-hosted videos
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    Eduard

    Hi glark,

    Thank you for adding your request for this feature. As I said earlier, we are still testing the core update, so we will start to work on this probably in January at the earliest.

    Thanks,
    Eduard

    7 years ago in reply to: Splash image not show if stored on amazon s3
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    Eduard

    Hi Sofia,

    I don’t have an exact time at this moment, but we release updates quite often (as you can see in our changelog), so it shouldn’t take more than a week or two.

    Thanks,
    Eduard

    7 years ago in reply to: Amazon secure link expires and the player doesn't refresh
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    Eduard

    Hi Akos,

    There is no other setting that could fix this at this moment, but we’ll add these to our task lists and try to fix it in the near future. I’ll let you know when it will be done.

    Thanks,
    Eduard

    7 years ago in reply to: Accessing Video PLayer Through Wordpress REST API
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    Eduard

    Hi Nathan,

    Could you please confirm that you have used the iframe embed code and not the old embed script? (examples are in this guide)

    Thanks,
    Eduard

    7 years ago in reply to: Automatically plays any video that comes into the browser viewport
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    Eduard

    Hello Lartigue,

    The autoplay, in general, is not working on Safari 11, since the browser only allows silent videos. This should be fixed with the release of FV Player 7, but it might require some tweaking first.

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
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    Eduard

    Hi Ali,

    I’m don’t think that using both VAST and AdSense should cause the issue. I tested your VAST tag on one of our test sites and it worked, although with a different video (your seems to be private). I used this shortcode:

    [fvplayer src="https://vimeo.com/196881410" vast="https://ima3vpaid.appspot.com/?adTagUrl=http%3A%2F%2Fgoogleads.g.doubleclick.net%2Fpagead%2Fads%3Fad_type%3Dvideo%26client%3Dca-video-pub-4968145218643279%26videoad_start_delay%3D0%26description_url%3Dhttp%253A%252F%252Fwww.youtube.com%26hl%3Den%26max_ad_duration%3D40000%26adtest%3Don&type=js" splash="https://i.vimeocdn.com/video/609485450_1280x720.jpg?r=pad" caption="Foliovision Promo Video"]
    

    Thanks,
    Eduard

    7 years ago in reply to: Splash image not show if stored on amazon s3
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    Eduard

    Hi Sofia,

    Thank you for reporting this issue. It is actually a bug in our player as it’s applying the URL signature only for the video files, not images. We already fixed this for the images distributed via CloudFront and we’ll include this fix into the next update of FV Player.

    Thanks,
    Eduard

    7 years ago in reply to: Playlist with Vast not showing ads on mobile
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    Eduard

    Hello Rosy,

    As Martin said, we would like to work on these issues once we release FV Player 7, which should hopefully be by the end of this month.

    Thanks,
    Eduard

    7 years ago in reply to: Accessing Video PLayer Through Wordpress REST API
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    Eduard

    Hi Nathan,

    Were you using our iframe embedding button to generate the code or did you use the video URL?

    Thanks,
    Eduard

    7 years ago in reply to: FV Player doesn't play .m3u8 link
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    Eduard

    Hi Ali,

    Your stream is ok, but the server you are serving it from is missing the crossdomain policy or CORS headers necessary to play the video on desktop browsers. Currently, it works only on mobile and probably in Safari.

    Please take a look at our guide Using HLS With FV Player – both of these terms are explained there, along with instructions on what to do to fix it.

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
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    Eduard

    Hello Ali,

    I tested your tag in our VAST tester and at first I got only errors, but then I changed HTTP to HTTPS and it suddenly started to work. Could you therefore try the tag with HTTPS?

    https://ima3vpaid.appspot.com/?adTagUrl=http%3A%2F%2Fgoogleads.g.doubleclick.net%2Fpagead%2Fads%3Fad_type%3Dvideo%26client%3Dca-video-pub-4968145218643279%26videoad_start_delay%3D0%26description_url%3Dhttp%253A%252F%252Fwww.youtube.com%26hl%3Den%26max_ad_duration%3D40000%26adtest%3Don&type=js
    

    Thanks,
    Eduard

    7 years ago in reply to: Amazon secure link expires and the player doesn't refresh
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    Eduard

    Hi Ákos,

    In FV Player Pro you can enable Ajax for Amazon S3 (in Settings > FV Player > Hosting tab > Amazon S3 Protected Content), which makes sure the video link is fresh when you play the video. That should solve most of the issue.

    The second part of the issue – playing the video and then coming back to the browser after it timed out and trying to seek into some unbuffered part of the video – we’ll have to make sure if today’s browsers buffer the full video when it uses HTTP pseudostreaming like an MP4 file would and eventually improve this.

    Thanks,
    Eduard

    7 years ago in reply to: Auto play support for next tab
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    Eduard

    Hello Rosy,

    I did some testing with our own Playlist Autoplay demo and your test site. I opened them as new tabs on the background and had them open for over 3 minutes and both started to play immediately after switching to them.

    What process did you use for testing? Also, what browser?

    Thanks,
    Eduard

    7 years ago in reply to: Playlist with Vast not showing ads on mobile
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    Eduard

    Hello Rosy,

    I tested your ads again on our office iPad (iOS 8.1.2), although there were some issues with iPod (iOS 10.3), so we’ll investigate them further tomorrow.

    Thanks,
    Eduard

    7 years ago in reply to: Playlist with Vast not showing ads on mobile
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    Eduard

    Hello Rosy,

    I checked your site again and it seems that the ads work on Android, but won’t load on iOS. We are currently looking into the issue with iOS, as it seems to be caused by some sort of a bug in our plugin.

    I’ll let you know when it’s fixed.

    Thanks,
    Eduard

    7 years ago in reply to: Amazon secure link expires and the player doesn't refresh
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    Eduard

    Hi Ákos,

    Do you have any rough estimate on the time after which the issue occurs? I just tested opening the page and not playing the video, waiting for 10+ minutes and then trying playback, and also opening the page, playing the video, pausing it, waiting 10+ minutes and playing it again. I was not able to replicate the issue, though.

    It would also help if you could share the user agent you were using (you can check your user agent with this tool).

    Thanks,
    Eduard

    7 years ago in reply to: FVPlayer lightbox player window appears small
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    Eduard

    Hi Akos,

    Thanks for fixing it, I did a quick check and was able to see the issue. I have passed this to our CSS designer, so he will take a look at it and let us know what can be done.

    Thanks,
    Eduard

    7 years ago in reply to: Playlist with Vast not showing ads on mobile
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    Eduard

    Hi Rosy,

    Could you please check if you have activated the Mobile support option in Settings > FV Player VAST?

    Thanks,
    Eduard

    7 years ago in reply to: Auto play support for next tab
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    Eduard

    Hi Rosy,

    Currently, the player will hold the autoplay until you switch to the new tab with a video (that has the autoplay option active). That also applies to the videos with Scroll Autoplay. Were you looking for a way to change this?

    Thanks,
    Eduard

    7 years ago in reply to: Encrypted HLS – Decryption key not generated
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    Eduard

    Hi Suresh,

    That’s great! I’ll add this information to the guide.

    Thanks,
    Eduard

    7 years ago in reply to: Encrypted HLS – Decryption key not generated
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    Eduard

    Hi Suresh,

    Maybe the issue is in the IAM user. We are usually using user profiles with ‘AdministratorAccess’. You can try to assign such user to the existing Encryption Key and also create a new Access Key and add it to FV Player Pro settings. I would then recommend to try it with a new transcoding job.

    If it doesn’t help immediately, you can also clear the CloudFront cache (by creating an invalidation) for the given video file.

    If you want us to check this for you on your site directly, you could also purchase a Pro Support Incident ticket.

    Thanks,
    Eduard

    7 years ago in reply to: FVPlayer lightbox player window appears small
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    Eduard

    Hi Akos,

    I was not able to see the slider on the link that you sent. Could you please check if you are able to see it? You could use Incognito/Private mode of your browser, just to make sure.

    Thanks,
    Eduard

    7 years ago in reply to: Playlist with Vast not showing ads on mobile
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    Eduard

    Hi Rosy,

    I was actually not able to see the ad on desktop (I tested it in Chrome and Firefox). What browser were you using? It would help if you could let me know the exact user agent (you can check your user agent at this link).

    Thanks,
    Eduard

    7 years ago in reply to: Can't get my license key
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    Eduard

    Hi Harry,

    Sorry, there was a bug in our system, but it’s all fixed now. I added the license you have specified in your other message to your profile, so you can check https://foliovision.com/my-licenses for the license key.

    Thanks,
    Eduard

    7 years ago in reply to: Encrypted HLS – Decryption key not generated
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    Eduard

    Hello Suresh,

    I did some testing and the Decryption button was failing when the Amazon AWS Decoder was not set correctly in FV Player settings (check this part of our encrypted HLS guide. Could you please check if you have set it correctly?

    Thanks,
    Eduard

    7 years ago in reply to: Encrypted HLS – Decryption key not generated
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    Eduard

    Hello Suresh,

    It seems that your setting of License Acquisition URL is correct, but the player fails in the shortcode editor decryption. Could you please confirm that you are using the latest versions of our player plugins (6.3.11 of the free player and 0.9.11 of Pro player)?

    Thanks,
    Eduard

    7 years ago in reply to: Native WordPress audio player conflict with FV
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    Eduard

    Hi Toms,

    I wasn’t able to replicate this issue on our test site, which is running on one of the default WP themes (Twenty Fourteen). Could you please test the setting with WP default player and active FV Player with one of the default themes?

    As for the auto-thumbnail, this is actually a feature we are working on, although I can’t give you an exact time estimate on when it will be released.

    Thanks,
    Eduard

    7 years ago in reply to: Transparent canvas/controlbar?
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    Eduard

    Hi hentaipulse,

    Thanks for reporting this, I’ll doublecheck the code and let you know what could be done.

    Thanks,
    Eduard

    7 years ago in reply to: ReferenceError: Can't find variable: flowplayer
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    Eduard

    Hello Gabriel,

    You could check our guide Troubleshooting Javascript Errors. It should help you determine which scripts might be causing this (when the issue appears).

    Thanks,
    Eduard

    7 years ago in reply to: Skin not working
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    Eduard

    Hello John,

    Ok, if that didn’t help then you could check the page header and look for CSS for .flowplayer, where the colours should be saved. You should be able to find for instance

    .wpfp_custom_background { display: none; }

    Thanks,
    Eduard

    7 years ago in reply to: Transparent canvas/controlbar?
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    Eduard

    Hello hentaipulse,

    I added the selector you will need to use to this guide – CSS Tips and Fixes. Remember, it has to be used it in your template’s stylesheet, not FV Player’s stylesheet.

    Thanks,
    Eduard

    7 years ago in reply to: MP4 and WebM variants
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    Eduard

    Hi Phillip,

    I’m glad you found a way to make it work. Just in case anyone will check this thread, here are relevant guides from our documentation:

    • Start up guide
    • Video Encoding for HTML 5

    Thanks,
    Eduard

    7 years ago in reply to: Skin not working
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    Eduard

    Hello John,

    Could you please try to activate the option Disable saving of color settings into a static file? You can find it in Settings > FV Player > Setup tab > Integrations/Compatibility. Let me know if it helped.

    Thanks,
    Eduard

    7 years ago in reply to: Transparent canvas/controlbar?
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    Eduard

    Hello hentaipulse,

    You are probably referring to this thread.

    We did a lot of tweaks to FV Player’s Skin settings, but transparency options were not added. The only way at this moment is to edit this via CSS. I’m however not sure, what exactly would you like to make transparent.

    Thanks,
    Eduard

    7 years ago in reply to: Not playing on mobile
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    Eduard

    Hello tabs,

    We did some analysis of your issue and actually, the video can be played on mobile, but the area that can be tapped is very small and it’s hard to hit it.

    It seems that you have some JavaScript which prevents the clicks/taps on the player. You did something to hide the play button (with the current icon being the part of the splash image) and the loading animation, so there is a chance this broke something else too.

    If you are unaware of any JavaScript that could be causing this, you could try these troubleshooting steps:

    • Switching to one of the default templates (for example Twenty Sixteen) and try it again on mobile
    • Checking if it’s not caused by another plugin by turning them off one by one and testing
    • Saving the HTML and then taking it apart until you can see which JavaScript is causing the issu. More info in this guide – Troubleshooting Javascript Errors
    • You can also purchase a Pro Support Incident ticket and we’ll fix the issue on your website for you

    Thanks,
    Eduard

    7 years ago in reply to: "Adobe Flash is disabled for this page, click player area to enable" Error
    Avatar photo
    Eduard

    Hi Michael,

    This is strange, the video plays here (https://www.afrolandtv.com/recently-added/orishas-the-hidden-pantheon/) without any issues, yet at https://www.afrolandtv.com/issue-2/ I’m getting the same error as your client. The URL seems to be the same, so I’m not sure what could be causing this.

    The server response I was getting for the request of the video that was not working was 403 with a description “The Amazon CloudFront distribution is configured to block access from your country.” Maybe creating an invalidation of the CloudFront distribution with a path to this file could help.

    Thanks,
    Eduard

    7 years ago in reply to: VAST midroll ads are indefinitely loading in Safari and stops video playback
    Avatar photo
    Eduard

    Hi Michael,

    We had to switch off autoplay for Safari 11, as it requires different set of settings. We are going to re-enable it with the upgrade to Flowplayer 7 engine, that should be hopefully finished by the end of the month. More info in this forum reply.

    I tested the mid-roll ad in the video at https://www.afrolandtv.com/issue-page/ in Safari 9.1, 10.1, and 11 and the video always continued normally after I skipped the ad.

    What Safari version was your team member using? She can use this tool for identification.

    Thanks,
    Eduard

    7 years ago in reply to: Native WordPress audio player conflict with FV
    Avatar photo
    Eduard

    Hello,

    I noticed that you are already using FV Player for audio on the homepage of http://indianareia.com/. If you are using the [audio mp3="http://example.com/audio.mp3"] shortcodes for the MP3s in default WP player, then you can replace the shortcode with a search and replace function (we usually use plugin called Search Regex for that).

    The formatting is a bit similar, all it would take would be replacing the string [audio mp3 with [fvplayer src

    Thanks,
    Eduard

    7 years ago in reply to: "Adobe Flash is disabled for this page, click player area to enable" Error
    Avatar photo
    Eduard

    Hello Michael,

    I checked your video in Chrome and also in Internet Explorer 11 (which is Flash-only) and it played ok on both. Could you please ask your user what browser he was using?

    It looked like Chrome from the screencast, but as I said, Chrome (Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36) was working for me. Maybe it was Chromium. He could use this service to identify his user agent, if he’s not sure.

    Thanks,
    Eduard

    7 years ago in reply to: Not playing on mobile
    Avatar photo
    Eduard

    Hello tabs,

    If this didn’t work, then it might be related to some styling issue. I’ll check this with our CSS designer and let you know what could be done.

    Thanks,
    Eduard

    7 years ago in reply to: Videos no playing on mobile
    Avatar photo
    Eduard

    Hi Freddie,

    The URLs you are sending just don’t work. I tested them on a test site and also outside FV Player in this test tool and the didn’t work.

    Thanks,
    Eduard

    7 years ago in reply to: Cover Vimeo presents black strip
    Avatar photo
    Eduard

    Hello Fabio,

    Sorry for the late response. Our CSS designer checked your site and he noticed that the stripe was not visible anymore. The stipe is generated by the element .fv-fp-splash-text the element itself was hidden as it had inline style display: none on your site. Have you by any chance updated the FV Player plugin?

    Thanks,
    Eduard

    7 years ago in reply to: Videos no playing on mobile
    Avatar photo
    Eduard

    Hi Freddie,

    What I meant was that when I open the video URL (http://fs5.fex.net/load/041181373358/128181477/71beae8c/The%20Perfect%20Walk%20Of%20Shame.mp4), I get immediately redirected here – https://fex.net/#041181373358.

    Normally, the MP4 video should open like the URL from the video on Server 2 (https://www1176.playercdn.net/85/1/WPArXAbX6bafWu7p_hlTLg/1512658377/171202/317FM2EZTR440BNZBZGHI.mp4) – if you open this in the browser, you will get playback in the default browser player.

    Thanks,
    Eduard

    7 years ago in reply to: Not playing on mobile
    Avatar photo
    Eduard

    Hello tabs,

    The most possible cause for this issue is the fact that your video is in MOV format, which is similar to MP4 (the most recognized standard in online video), but not all devices support it.

    We always recommend re-encoding your videos to MP4 format, which is more HTML5 friendly. Read our guide Video Encoding for HTML 5, there are also some free software recommendations and samples.

    Thanks,
    Eduard

    7 years ago in reply to: Videos no playing on mobile
    Avatar photo
    Eduard

    Hi Freddie,

    I first tried to open the video (on Server 1) on Chrome, but I immediately got the “htlm5: Video file not found” error. I tried to open the source URL, but I was redirected to your hosting library. Could you please check if the video URL is ok?

    Thanks,
    Eduard

    7 years ago in reply to: html 5 playback error
    Avatar photo
    Eduard

    Hi Rob,

    I’m happy that you were able to resolve it and also thanks for getting back to us with this information – it might help other users in the future.

    Thanks,
    Eduard

    7 years ago in reply to: Frequency of Updates
    Avatar photo
    Eduard

    Hi Martin,

    I’m sorry that the updates cause you trouble. We had to release a couple of fixes and also tweaks suggested by other users, plus some new features like Sticky Video (check changelogs of FV Player and FV Player Pro for more information), so the number of updates was a bit higher than usual.

    We are however labeling beta features and updates in the FV Player Pro changelog, so you can skip those if you are using the Release version of our plugin.

    Thanks,
    Eduard

    7 years ago in reply to: Player not clickable with (popular) Chrome extension "Disable HTML5 autoplay"
    Avatar photo
    Eduard

    Hi Michel,

    Thank you for reporting this bug. I just tested it and you are right, the extension freezes the player and the video can’t be played anymore.

    We’ll do some more testing and let you know what could be done about this.

    Thanks,
    Eduard

    7 years ago in reply to: Videos appear upside down on iPhone
    Avatar photo
    Eduard

    Hi Ariel,

    Do you have a video where this issue can be seen so we can check it on iPhone ourselves?

    Thanks,
    Eduard

    7 years ago in reply to: Support with Visual Composer
    Avatar photo
    Eduard

    Hi Tanuki,

    I’ve tested the player in Visual Composer version 5.0.1 (also a dated version) and it worked. If your VC version is even older, it’s just possible that it’s a compatibility issue. Have you tried switching to the Classic Mode? Does it also wipe the shortcodes?

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
    Avatar photo
    Eduard

    Hello Ali,

    I checked your website and I was able to see some non-default colours in the video control bar (http://screenshots.foliovision.com/0a0j3o1D1H2f). Are these the colours you have selected?

    As for the VAST tag – in which step is this failing? Have you inserted the tag into the VAST URL field in Settings > FV Player VAST (as it is described in this guide)? Could you also try to add the tag to an individual video by using this shortcode parameter?

    vast="{your-ad-tag}"
    

    Thanks,
    Eduard

    7 years ago in reply to: playback speed
    Avatar photo
    Eduard

    Hi Kyle,

    This feature is available in the free version of FV Player.

    Thanks,
    Eduard

    7 years ago in reply to: html 5 playback error
    Avatar photo
    Eduard

    Hi Rob,

    We have fixed this issue today in our API by improving the management of the Vimeo MPEG-DASH initial segments. Please install the latest update of FV Player Pro (0.9.11) and swich it to Beta, that should fix it.

    Thanks,
    Eduard

    7 years ago in reply to: Full Width Issue
    Avatar photo
    Eduard

    Hi Taniya,

    Could you please try to also add the 100% height parameter?

    Thanks,
    Eduard

    7 years ago in reply to: Tracking Video Play Events Based on the Post/Page
    Avatar photo
    Eduard

    Hello Nigel,

    You can track which video was played on which page by adding Page as the Secondary Dimension – http://screenshots.foliovision.com/450y1E0F2A17.

    You can start with accessing the Top Events > Event Category > Video start, then switch to Event Label and add Page as Secondary Dimension.

    Thanks,
    Eduard

    7 years ago in reply to: 2017 iPad Pro — Videos Freezing
    Avatar photo
    Eduard

    Hi Devin,

    You are in the correct place in Google Analytics, although you might just need to adjust the time frame. Make it more broad and you should be able to see the recorded error events.

    However, I noticed that you installed Google Analytics only recently, so it will show the data only since the day you started using it, as that’s the point when the software started to collect them.

    Thanks,
    Eduard

    7 years ago in reply to: Subtitle button disappeared
    Avatar photo
    Eduard

    Hi Bruce,

    I’m glad that everything works now.

    Thanks,
    Eduard

    7 years ago in reply to: SubHub compatibility
    Avatar photo
    Eduard

    Hello Johan,

    Serving playlist with private videos hosted on Vimeo is supported in FV Player Pro. As for the compatibility with SubHub – I don’t have any personal experience with that platform, but if it supports WP shortcodes, there shouldn’t be a problem.

    If you want to be sure, you can test the compatibility with SubHub with the free version of our player and purchase the Pro version after that.

    Thanks,
    Eduard

    7 years ago in reply to: Cover Vimeo presents black strip
    Avatar photo
    Eduard

    Hello Fabio,

    Thanks for the bug report. We looked into it today, but it turns out that it will need a bit deeper analysis, so I’ll get back to you with a solution tomorrow.

    Thanks,
    Eduard

    7 years ago in reply to: Why videos jigsaw etc in mobile phones?
    Avatar photo
    Eduard

    Hello Gh0st,

    As I replied on your submission form:

    I tested the bare video link in iPhone 7 (iOS 10.3) and still heard the static noises. That means the problem is not related to the player, but to encoding, so I’d suggest you re-encode it to Baseline Profile and give it a try. You can read more detailed information about encoding in our guide Video Encoding for HTML 5.

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
    Avatar photo
    Eduard

    Hello Ali,

    Are you uploading your videos through FV Player’s shortcode editor? And are you by any chance using some kind of page builder plugin? It would also help if you could send us a link to a page with a video on your website, so we could check it there.

    Thanks,
    Eduard

    7 years ago in reply to: Scroll Autoplay on Mobile and Tablets
    Avatar photo
    Eduard

    Hello David,

    The autoplay feature, in general, doesn’t currently work on all mobile devices due to core OS limitations of both Android and iOS. However, it should be available on some new OSs after we update our player to Flowplayer 7 core, which should be hopefully finished during this month.

    As for stopping the video automatically when they are out of view – our feature, unfortunately, doesn’t work that way at this moment. Thank you for your feedback, though. We would like to implement these functions at some point, but we have other projects that we have to work on right now.

    If you are however interested in this kind of modification and you would like to have it as soon as possible, you might perhaps be interested in custom programming, which we usually do for a fee.

    Thanks,
    Eduard

    7 years ago in reply to: fv player pro key in development server
    Avatar photo
    Eduard

    Hello Tommaso,

    If the HLS license acquisition URL (step 9. in our encrypted HLS guide) is pointed to the live site, it just won’t work, as the decryption key is site-specific. You will have to set up a new test stream and specify your dev site for the license acquisition.

    Thanks,
    Eduard

    7 years ago in reply to: Crossdomain.xml not found in aws
    Avatar photo
    Eduard

    Hello Michael,

    You were right, we were adding the CORS and crossdomain.xml to both your accounts. I’m not sure what failed or where, but I replaced the crossdomain.xml in afrolandtv account with a new file and set reading permissions to Everyone (as this is required) and the video on https://www.afrolandtv.com/issue-page/ now works – I tested it in Internet Explorer 11 which doesn’t support HLS.js and it played fine.

    Thanks,
    Eduard

    7 years ago in reply to: Why videos jigsaw etc in mobile phones?
    Avatar photo
    Eduard

    Hi Gh0st,

    I checked this video on Android 6.0.1 and it played fine, but when I tested it on iOS 10.3, I was indeed able to hear just some kind of static noises instead of music.

    I see that you are using a self-hosted video in MP4 format, so this could be an encoding issue. Could you please take a screenshot of the Video Checker report for that video and post it here so I can take a look?

    Thanks,
    Eduard

    7 years ago in reply to: Changes in setting don't save
    Avatar photo
    Eduard

    Hello Ali,

    What kind of settings were you trying to change? Also, if I understand correctly, you are using self-hosted videos. Do the changes you saved in player settings reset directly after uploading a video, or you are unable to save them in general (you hit the blue Save All Changes button, but nothing happens)?

    Thanks,
    Eduard

    7 years ago in reply to: FVPlayer lightbox player window appears small
    Avatar photo
    Eduard

    Hi Akos,

    Could you also provide a link to your website, so we can check it there?

    Thanks,
    Eduard

    7 years ago in reply to: html 5 playback error
    Avatar photo
    Eduard

    Hi Susie,

    I hope that the MPEG-Dash helps. By the way, you can track your videos and also video errors through Google Analytics. Here is a guide on how to use FV Player with it – Using Google Analytics with FV Player.

    Thanks,
    Eduard

    7 years ago in reply to: Parallel Captions with glossary for language learning
    Avatar photo
    Eduard

    Hello Clod,

    Do you mean that you would like to integrate the CM Glossary features into the Interactive Transcript? Or you would like to use the glossary function some other way?

    Thanks,
    Eduard

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