Hi Jeff,

It seems that you have used the full link with tracking parameters (probably from a newsletter) – https://vimeo.com/215589792/5cdda1a3fc?utm_source=email&utm_medium=vimeo-cliptranscode-201504&utm_campaign=29220. To play the video in FV Player, just use the Vimeo domain + video ID: https://vimeo.com/215589792.

Thanks,
Eduard

Hi magentawave,

Could you try to activate it via the shortcode editor and not in the shortcode itself? You can find the Sharing Buttons option in the Options tab in the shortcode editor. If you can’t find it there, make sure you have this activated in Settings > FV Player > Setup tab > Post Interface Options – there check the box Sharing Buttons.

Thanks,
Eduard

Hi magentawave,

I tested your shortcode and it worked ok with the parameter. Is is possible that you have copy-pasted it and some strange symbol slipped through?

Thanks,
Eduard

Hi Dan,

This might be caused by WordPress Object Caching, so if you are using it, just purge the object cache and the issue should go away.

Thanks,
Eduard

Hi Yoshi,

Thanks for the screenshot. This might be a bug in the Pro plugin, so could you please send an URL of a page on your site with the video, so we could check?

Thanks,
Eduard

Hi Ernest,

You were right. It should be fixed now, the problem was in the name of the video in AWS.

Thanks,
Eduard

Hi Valerie,

The Elastic Transcoder is made to work manually for a single file only, since every file in AWS has a unique URI. You can however create a trigger function with AWS Lambda, that will for instance automatically create a new transcoding job with preset parameters for every file uploaded to a bucket of your choice and stores the output m3u8 playlist into another bucket.

We haven’t deployed such solution yet ourselves, so we don’t have any documentation about it. There are a couple of guides that I found that might help you with this:

• Easy Video Transcoding in AWS
• Tutorial: Using AWS Lambda with Amazon S3
• Automate transcoding files by AWS Lambda
• Using AWS Lambda for Web Video Transcoding
• AWS HLS Transcoding with Lambda function

As you can see, this requires some level of programming skill. We havent done this yet, but our programmers could implement this solution for you for a price, if you are interested.

Other solution for you (that is in my opinion easier and more secure) is to bulk split your mp3 files to create short excerpts (for instance 30 seconds), that you could host directly from S3. These could be downloaded easily, but that wouldn’t matter, since they wouldn’t be full songs. There are couple of programs that should be able to split a batch of files, for instance this one (although I haven’t tested it personally).

I hope that this will help you.

Thanks,
Eduard

Hi Valerie,

I’m happy to help. May I ask what post editor are you using?

Thanks,
Eduard

Hi John,

Yes, that also could be one of the reasons why it doesn’t work. Could you clear the cache and let me know if it helped?

Thanks,
Eduard

Hi Ankit,

Thanks for reporting this, we were resolving this issue before. If you are not using the latest versions of our plugins, then please upgrade them.

If you are using the latest versions and the problem still occurs, then please send us a link to a test page where it can be seen. It would also help to let us know what exact mobile device you used and the version of it’s OS.

Thanks,
Eduard

Hi Uwe,

You can add this CSS code into your template’s style sheet:

#fv_player_pro_boxOverlay {
opacity: 0.5 !important;
background-color: #f4f4f4 ;
}

Thanks,
Eduard

Hi John,

Is it possible that you have disabled it in Settings > FV Player Pro > Setup tab > Sitewide FV Player Defaults? Otherwise it should be turned on by default.

Thanks,
Eduard

Hi Stacey,

It’s very easy, just check this guide – https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Thanks,
Eduard

Hello Allyn,

Thank you again for your feedback. We improved the labeling of the YouTube hosted videos in Google Analytics. From now on, they should be labeled with the video title. The change will be included in the next update of FV Player Pro (0.8.13), that will be released today. The feature will be available in the Beta mode.

Thanks,
Eduard

Hi abz,

If you would still see the issue, it might just be cached in your browser, so clear the cache first and check again.

Thanks,
Eduard

Hello maroelamedia,

Thank you for reporting this issue. Could you please let us know what mobile devices and versions of Android were the users who reported this using?

Thanks,
Eduard

Hi jdleigh,

I tested this issue with Membersonic Lite (we don’t have Pro), but I was unable to get the same issue as you described. If you would like us to fix this on your site, you can purchase a Pro Support Incident ticket.

Besides that, you can also switch to the old shortcode editor layout. You can do so in Settings > FV Player > Setup tab > Post Interface Options and check the box Enable old interface.

Thanks,
Eduard

Hi Deborah,

Did you have any errors in the log when you tested it? Here’s a quicke guide on how to access it – https://wpengine.com/support/how-do-i-access-the-phpapache-error-log-for-my-account/

Thanks,
Eduard

Hi abz,

Does the video look the same when you play it outside FV Player?

Thanks,
Eduard

Hello Allyn,

We are currently discussing how to improve the labeling of the YouTube hosted videos.

Thanks,
Eduard

Hi Antonio,

If you use the free version, you will be able to use pop-up ads at the end of the video, or overlay pop-ups that can appear during the playback. You can use those for instance with Google Adsense.

Pro version will allow you to use your own videos as ads with other videos on your site in a pre-roll or post-roll. We also offer another plugin for serving VAST/VPAID ads called FV Player VAST .

Thanks,
Eduard

Hi William,

We just released version 6.0.5.23, that will fix the problem. You might not see it yet in your Plugins screen in WP admin, because the previous version is probably still cached on WordPress.org.

However, you can perform a manual update, if you want. Just download the latest version as a zip file from this link. Then just deactivate and delete the current FV Player installation from your WP admin / Plugins (don’t worry, no settings or videos will be lost). Then click Add New, then Upload Plugin (use the zip file) and activate it after the installation is done.

Thanks,
Eduard

Hi William,

We did no changes in the playlist technology. FV Player has gone through some changes in the code recently, but nothing that would influence playlists. We have the newest version here on our website and as you can see in this demo, everything works fine.

Could you send me a link to the page where you have this issue, so I can take a look?

Thanks,
Eduard

Hi nunbaggi,

On iOS devices, the audio level is always under the control of the physical hardware buttons. The volume property is not settable in JavaScript, so the software settings won’t affect it.

You can read more about it in this guide – Safari HTML5 Audio and Video Guide.

Thanks,
Eduard

• This reply was modified 7 years, 8 months ago by Eduard.

Hi smith234,

Our player is made for WordPress, but you might be able to use it on a Squarespace website, if you really want. You would however have to maintain a WP website, where you would store the videos and use FV Player’s iframe embedding to post the videos to Squarespace website. We found this thread, where it’s explained how the iframes are used on Squarespace : https://answers.squarespace.com/questions/71738/how-do-i-get-iframe-code-to-work.html

Thanks,
Eduard

Hi Tung,

Your shortcode is ok, but I can’t reach the address “http://bbland.lo/bruno.vtt” or even “http://bbland.lo”. Try to reupload your subtitles to another server where they will be accessible.

Thanks,
Eduard

Hi clod,

Yes, it works fine with self-hosted MP4s. We are going to implement it in the next update, so I’ll let you know how to use it, once it’s available.

Thanks,
Eduard

Hi clod,

Thanks for the feedback. And generating new links works ok for you?

Thanks,
Eduard

Hi Ferdinand,

I’ll discuss this with our programmers to figure out the best possible solution.

Thanks,
Eduard

Hello Valerie,

We actually added the advanced support for MP3 and other audio files right now. From now, on they will behave as videos and you can apply all the settings as custom start/end, AB loop and other. You can see it in this demo – https://foliovision.com/player/demos/mp3-in-fv-player

The audio support will roll out with the next updates, but you can try it right now by installing the newest version of FV Player manually from this link https://github.com/foliovision/fv-wordpress-flowplayer/archive/audio-support.zip

The manual installation will require you to deactivate and delete the current version of FV Player from WP Admin > Plugins (don’t worry, no settings or videos will be lost) and then installing from the zip file.

After you install the new version, you can activate the advanced audio support option in Settings -> FV Player -> Setup tab Intregrations/Compatibility. Here check the box labeled “Enable audio playback”. If you can’t see it right away, just clear the browser cache.

Thanks,
Eduard

Hi Valerie,

Although our video player supports MP3 files, we currently don’t have an option of adding them into a playlist. We can discuss adding this feature in our team and let you know.

Thanks,
Eduard

Hello Sergio,

I apologize, but I’m unable to replicate the problem. I tried it on IE 10 emulator, but the video contrast remained the same. What version of Windows are you using?

As for the downloading, I can see the option “Save as”, but that allows only the download of the HTML image of the site.

Thanks,
Eduard

Hi Murat,

You should set the Default Video Size. You can find it in Settings > FV Player Pro > Setup tab > Sitewide Flowplayer Defaults. Here you should be able to set only one of the dimensions and leave the other one blank. Let me know if it worked.

Thanks,
Eduard

Hi Darius,

In case you haven’t noticed, we have added the AB loop option into the global settings. You can find it in Settings > FV Player Pro > Pro Features > AB Loop.

Thanks,
Eduard

Hi Bola,

Thank you for your idea! We’ll discuss this within our team and let you know about how we’ll proceed with this function.

Thanks,
Eduard

Hi clod,

The problem with this function is that it works only in YouTube comments, so I’m not sure what the functionality should be. Do you want your users to add such links in the comment section on your website?

Thanks,
Eduard

Hi Devin,

Good to hear that the problem is fixed and didn’t re-appear. Let us know when you get that feedback!

Thanks,
Eduard

Hi Ahmed,

Yes, I did some testing over the last couple of days and it seems more complicated than I first thought + it’s probably more expensive than AWS. We will probably integrate it some time in the future anyway.

If you want a relatively cheap hosting with content protection, you can use KeyCDN. You can serve encrypted videos (as you can see in this demo) that will not be accessible without the proper key even when downloaded. I haven’t tested it with HLS yet, though. Here is a guide on how to start with KeyCDN, how to create the distribution and how to use it with FV Player – Using KeyCDN With FV Player.

Thanks,
Eduard

Hi James,

Thank you for pointing this out. The documentation is fixed now.

Thanks,
Eduard

Hi cruiseparts,

We’ll cover this in the documentation in the next couple of days, but for now, just activate it in Settings > FV Player Pro > Pro Features or alternatively in Post Interface Options if you want to set it individually.

What it basically does is that it adds a watermark that appears only for a fraction of a second every couple of seconds during the video playback. This watermark contains the user’s ID (if he’s logged in to your site) or his IP and date. This is a protection against screen capturing. Or to be more precise – it will prove that a video has been screencaptured from your website and is your content.

Thanks,
Eduard

Hi Ahmed,

Unfortunately yes, you have to create each HLS stream manually, since it has to convert each video to m3u8 individually. There is no easy way when working with AWS.

Thanks,
Eduard

Hello clod,

We have fixed the issues with using the interactive transcript with chapters. You can try it in this demo. The fix will be present in the upcoming update, that should be available in the next few days.

Thanks,
Eduard

Hello Gerald,

Yes, that’s how it works. However, this works mainly on the first viewing of the video, because if the user switches quality to something else, the information will store in a cookie and the user will see all other videos load with this quality. If he switches again, the cookie updates and the same thing will happen again.

Thanks,
Eduard

Hello clod,

Right now we are working on fixing the compatibility issues of these two features. I’ll get back to you when we have the fix ready and tested.

Thanks,
Eduard

Hi El,

Could you provide the link to the page with the stream, so we could take a look at it?

Thanks,
Eduard

Hi Matt,

I think that this might be caused by the Simple Social Icons plugin. Could you please turn it off and test it?

Thanks,
Eduard

Hello Sergii,

Thanks for this feedback! You have some good points. The transcript feature is relatively new, so we are still doing some improvements and ideas like yours are always very helpful.

Thanks,
Eduard

Hi Darius,

You could use the Search Regex or a similar plugin to search for a regular expression “[fvplayer“. That would find all your video shortcodes and then you can replace them all with “[fvplayer ab=”true” “, so all your video shortcodes will contain the AB loop parameter and the rest of the parameters will remain intact.

The downside is, that search & replace can be risky, so make sure you create a backup.

Thanks,
Eduard

Hi James,

Thanks for the bug report. Could you please check for a Javascript error in the post edit screen? (Here’s a guide on how to do that)

Thanks,
Eduard