Hi Bader,

The error is caused by a compatibility issue with AMP. We have already fixed this in a new version we will release tomorrow, so you can either wait and update it in the Plugins section of your WP admin, or update it manually.

To perform a manual update right now just download the FV Player plugin as a ZIP file from this link. Then just deactivate and delete the current installation from your WP admin / Plugins (don’t worry, no settings or videos will be lost), then click Add New and after that Upload Plugin.

Thanks,
Eduard

Hi Pier,

I checked your website and I was indeed not able to see the AdSense ad. I noticed in the page source that it was defined in the settings, but I don’t see it there anymore, so I assume you have removed it.

Could you please send me the shortcode you are using and also the AdSense script, so I could test it?

Optionally, if you consider this issue time-sensitive, you can purchase a Pro Support Incident ticket and we’ll resolve the problem on your website directly.

Thanks,
Eduard

Hi Mitch,

I tested your shortcode and it worked ok on a test site. It looks that the playback on your website fails on an Ajax call that requests a Vimeo video that is set as a pre-roll and post-roll ad. Is it possible that you are using some kind of security plugin that would somehow adjust or block WP Ajax requests?

What could you do right now is go to Settings > FV Player Pro > Hosting tab > Vimeo (Pro) and activate the Turbocharge Ajax Vimeo loading. That should resolve the issue.

Thanks,
Eduard

Hi Bader,

I checked your video on mobile and it seems that your website enforces fullscreen with native browser. The native browsers, unfortunately, don’t support subtitles (among some other things), so I’d recommend turning these two options off in Settings > FV Player > Setup tab > Mobile Settings, where you can find “Use native fullscreen on mobile” and “Force fullscreen on mobile”.

Thanks,
Eduard

Hi Mitch,

It seems that the issue could be in the shortcode you have used. Could you please post it here, so I can check it?

Thanks,
Eduard

Hello Evélina,

Thank you so much for your kind words! It’s always great to hear that someone appreciates the work we put into our plugin. We’ll definitely do everything we can to continue improving it and also make sure our users are always taken care of the best way possible.

May I ask you – would you mind leaving us a review on FV Player’s plugin page on WP.org, if you haven’t done so already? We would be very grateful!

Thanks,
Eduard

Hello Florian,

Our player has a built-in conversion button for JW Player shortcodes that can be found in Settings > FV Player > Setup tab > Conversion. It was actually built for converting JW Player videos in another format, however, we decided to add support for the [jwplayer player=”3″ mediaid=”538527″] format you have requested.

The function will be available in the next update, but you can start using it right now by downloading the latest version of FV Player from here – https://wordpress.org/plugins/fv-wordpress-flowplayer/, then uninstalling the current FV Player version from your WP admin and manually installing from the zip file you have downloaded.

Thanks,
Eduard

Hi Richard,

There is no setting for changing the button and text alignment at this moment, but I’ll discuss this with our designer and let you know how this can be modified via CSS.

Thanks,
Eduard

Hello Clod,

Could you please send us a copy of the VideoSo plugin so we could take a closer look at the possibilities of the eventual integration?

Thanks,
Eduard

Hi Richard,

Sorry for the confusion. You were right, the email with the purchase receipt is not editable at this moment. We are going to add it to FV Player PPV, it should be in the next update.

Thanks,
Eduard

Hi Richard,

Have you tried to modify it in Downloads > Settings > Emails tab > Purchase Receipts? Because that should be the correct setting for these emails, it even allows you to generate a preview of the email, or send a test.

Thanks,
Eduard

Hi Brad,

There is no quick fix, but we have decided to resolve it on our end and make the DRM text show on the left side of the sides of the video rather than the corners. The corners are picked randomly, so it will just slightly switch the position.

Thanks,
Eduard

Hi Allyn,

Could you please send a link to any page on your website where this issue can be seen?

The “Load FV Player JS everywhere” function is for websites that use some kind of specal JavaScripts that could cause compatibility issues. Maybe it’s the case of your website.

Thanks,
Eduard

Hello coksone,

It seems that the issue is in the source video – https://teremtoonismeret.hu/wp-content/uploads/2018/02/koszonto.mp4. As you can see, the silent part appears in the second half, so I recommend editing it and uploading again with the repeating part cut out.

Thanks,
Eduard

Hi Robert,

Thanks for reporting this. We, unfortunately, don’t have a working copy of VideoPro theme, but I contacted their support and asked for one for testing purposes. Hopefully, we’ll get a positive reply and will be able to test this as soon as possible.

Thanks,
Eduard

Hi Clod,

If you want a price estimate of the integration, I can pass it to sales and let you know.

As for the download link – if you mean the free plugin, you can download it from this link. If you meant FV Player Pro, that can be downloaded from https://foliovision.com/my-licenses after you have purchased the license.

Thanks,
Eduard

Hi Michael,

We are currently discussing adding a shortcode parameter that will allow users to select which video in the playlist will be shown as in the video box without breaking the order of the list. Would that be a sufficient solution for you?

Thanks,
Eduard

Hi Ash,

I can confirm receiving it. We’ll take a look into this and let you know what can be done.

Thanks,
Eduard

Hi Medal,

Thanks for the suggestion. I tested the streams extracted from this demo and it seems to be working fine. I created a demo page with HLS VOD and live streams to let you test it – Peer5 CDN Demo.

Thanks,
Eduard

Hello Angel,

This is actually the correct behaviour. The user will see the default audio level with his first play and if he changes the volume, it will store into his browser as a cookie so he will have the same volume on all other videos he will watch on your website.

If the user opens the page in another browser or in incognito/private mode, he will get the default volume again.

Thanks,
Eduard

Hello Mike,

1. We have been able to move this to the closed beta stage, so it should not take too long until we can release the open beta. It’s however tough to say when exactly that can be.

2. We are planning on working on this, but we are unfortunately overwhelmed with other projects, so it will have to wait some more.

Thank you for your support, we’ll try to do all our tasks as fast as we can.

Thanks,
Eduard

Hi mikek,

The videos on your website are embedded via YouTube’s default iframe (not FV Player). You should be able to resolve the responsivity issue with CSS. Info on that can be found for instance here – https://stackoverflow.com/questions/15844500/shrink-a-youtube-video-to-responsive-width.

Thanks,
Eduard

Hello DSwan34,

The left alignment was set for the vertical playlists but somehow affected other styles. It is fixed now and the alignment should be centered as before.

Thanks,
Eduard

Hello Eamon,

Could you please send us a link to your website so we can check the video there?

Thanks,
Eduard

Hi watchthepix,

It seems like the reason why this isn’t working for you is that some ad codes need to be present in the page HTML right away while FV Player inserts the ad code only once it really displays – it waits for the video to start playing.

May I ask – is there any specific reason for why are you looking for deploying the overlay ads from ExoClick this way and not use the already deployed solution available in FV Player Pro?

Thanks,
Eduard

Hi watchthepix,

Thank you for clarification. We’ll need to do some testing first and I’ll let you know what could be done with this afterward.

Thanks,
Eduard

Hi Pawaris,

It turned out that there was an issue on our side – the top-level domain (in.th) was not parsed correctly and the key was wrong. It’s all fixed now.

Thanks,
Eduard

Hello Jonathan,

I just tested the video on Android (7.1 and 8) and iOS (9, 10, and 11) and it worked on all devices properly. Have you changed something on your end?

Thanks,
Eduard

Hi Freddie,

It’s also possible that the logo is appearing due to something in your theme’s CSS. Could you please send us a link to the video from your screenshot, so we can check?

Thanks,
Eduard

Hi Nathan,

Thanks for your report and I’m also happy that it works fine now. Let us know if you have any other issues.

Thanks,
Eduard

Hi Michael,

FV Player has a feature called video links. With it you can create a link not only to a specific video in a playlist, but also to a specific time in that video. You can read more about it in this guide – Creating Video Links in FV Player.

Thanks,
Eduard

Hello mdamion and Allyn,

I’m still not sure if I understand this correctly, but as I said, the video link feature (described here) in combination with the loop=”true” parameter should let you create a playlist that will start at the exact video/time you want and loop the playback of the whole playlist even after it finishes.

Thanks,
Eduard

• This reply was modified 6 years, 9 months ago by Eduard.

Hello Jonathan,

Thanks for the sample video. I was able to see the issue on the test device. I also checked if the source video file is ok and there were no problems with it.

Is it possible that your theme has a built-in lightbox gallery, or are you using any plugin for that? Also, what version of FV Player are you currently using?

Thanks,
Eduard

Hello mdamion,

Do you mean that you would use the same playlist on different webpages, or you would break the videos to let’s say five different playlists that would be linked together in some way?

Or are you looking for a way to open a video in a playlist at a certain point from a link? That is actually available, you can read more about it in this guide – Creating Video Links in FV Player.

Thanks,
Eduard

Hello Benjamin,

Thanks for the access. I tested the videos and was able to see the black screen issue. It seems that the problem is in the videos loaded from Vimeo’s servers. When I opened the 720p and 1080p qualities outside FV Player, I got the same results – black screen and audio only.

You could try to re-upload your videos to Vimeo, maybe the issue was only in the encoding. If that doesn’t help, you could also turn on the Enable MPEG-DASH (Beta) function in Settings > FV Player Pro > Hosting tab > Vimeo (Pro). MPEG-Dash is streamed through a different CDN, which is in our experience more reliable.

Thanks,
Eduard

• This reply was modified 6 years, 10 months ago by Eduard.

Hello watchthepix,

I’m glad that it works now. Mobile devices allow volume adjusting only through hardware buttons, so the sound controls in the player wouldn’t work, therefore they are hidden.

Thanks,
Eduard

Hello Clod,

I’m sorry but we have very limited resources and we have to choose very carefully where to invest the programming manpower we have available. We are currently focusing on other projects since we didn’t get any other feature requests for this and the PeepSo plugin seems to not be as used (1000+ installations according to plugins page on WP.rog) so it probably won’t change anytime soon.

Thanks,
Eduard

Hi Benjamin,

It seems like you are using Vimeo for hosting your videos. Could you please provide the temporary frontend access (you can use this service for sharing sensitive information – https://revealit.me/) and also a link to a video in FV Player where these issues can be seen?

Thanks,
Eduard

Hi Brian,

We are currently doing some tests and deciding on how it will be best to fix this issue. We’ll let you know how we will proceed with this as soon as possible.

Thanks,
Eduard

Hello mdamion,

I apologize for the misinformation, it actually is possible to make the playlist start over again with using the parameter loop=”true”. This doesn’t work for YouTube playlists (although works for regular playlists compiled from YouTube-hosted videos), which is an issue we are going to fix in the near future.

Thanks,
Eduard

Hello Rison,

It seems like you are using your VTT file as chapters instead of interactive transcript. Make sure that you are using the transcript=”” parameter in your shortcode.

Thanks,
Eduard

Hello Richard,

Thank you for this feedback! I’d like to ask if you would like to increase or decrease the limit of devices that can watch the video?

Thanks,
Eduard

Hello Dennis,

The update to version 6.4 was released and you should be able to update FV Player in the Plugins screen in your WP admin.

Thanks,
Eduard

Hi Marius,

I discussed this issue with the programming department and the main issue here is, that the download link feature should be available only for the logged-in users. If you are not logged in you should get an HTML page with “Error processing download” message.

We are going to improve this, so the users that are not logged in won’t be able to see the buttons at all.

Thanks,
Eduard

Hello David,

All the individual post titles and descriptions that you have created with Yoast will be transferred automatically to FV Simpler SEO.

If Yoast doesn’t delete the data after deleting, then it shouldn’t matter, but it might be better to first install FV Simpler SEO and then uninstall Yoast.

Thanks,
Eduard

Hello Dennis,

Thank you for your bug report. Our forums work like this:

1. If you post to our forum as a guest, you will get a cookie for your forum topic/reply. The topic/reply is awaiting moderation.

1.1 New email address is automatically registered and a user account is created. The user will receive an email with access credentials.

1.2 If the user with email exists, the topic/reply is assigned to that user.

2. When somebody tries to access a topic which is only awaiting the moderation, he gets 404 page with a login form.

2.1 Unless they have the cookie, so if they switch browsers or clear cookies, they lose access to the topic and have to log in.

We tested the cookie behaviour and found out that the expiration time was set to just a couple of minutes. This was caused by an update of our caching plugin, which we didn’t expect, as it was not mentioned in their changelog (we are contacting their support about this right now).

In the meanwhile we have fixed the cookie expiration time, so you should not see this issue again.

Thanks,
Eduard

Hi Natalie,

If you are stuck, you can always purchase one of our support tickets – Making FV Player work with your theme. After paying the fee, you will give us a temporary admin access to your website and we fix the issue there directly.

Thanks,
Eduard

Hello Dennis,

1. No known issues are present.
2. We always announce that in the FV Player Pro changelog, so you can keep an eye on that.

Let us know when you finish your testing.

Thanks,
Eduard

Hello Dennis,

You said that the Domain Key didn’t work, so you had to use the Purchase Key. By the domain key you mean the one you can find next to your license in https://foliovision.com/my-licenses (like in this example http://screenshots.foliovision.com/1H0S1m3o1e25)?

Thanks,
Eduard

Hi Don,

After you pay the fee, you give us admin access to your website and we will do a quick analysis and fix the problem. The ticket covers a single issue only. More info can be found here – Pro Support Incident

Thanks,
Eduard