Chapters or transcript but not both

Hi Michael,

Thank you for reporting this. It seems that this problem only happens when both functions are used with a video delivered via CloudFront. We’ll look into this and try to fix it as soon as possible.

Thanks,
Eduard

Hi Michael,

As I said, the problem here is probably on our end, as we had similar issues with delivering images via CF. We fixed that and now we are looking into this if it’s the same bug and we’ll hopefully fix it soon.

Thanks,
Eduard

Hello Michael,

We have updated FV Player Pro and now the issue should be fixed. You can see it in this demo – Interactive Transcript with Chapters. The update should be released next week, but if you want to have the issue fixed immediately, you can update FV Player Pro manually.

To perform a manual update right now you can log in at https://foliovision.com/my-licenses and then download a ZIP file with your plugin there. Before you upload it to your site via WP-admin -> Plugins -> Add New -> Upload, make sure you remove the current installation of the FV Player Pro plugin. No worries, no settings or video will be lost.

Thanks,
Eduard

Hello Michael,

it appears to me that there must be some invalid character in the shortcode. We are working on a better way of storing the video configuration – in database tables. It might be best to check your page HTML code to see if you see references of:

* splash image in as the CSS background-image
* chapters in the data-item attribute as the chapters item
* transcript is loaded and parsed on the post save, so you should see its parsed content in HTML too

We are not having issues with our setup where the video source, splash, transcript and chapters are all loaded from CloudFront: https://foliovision.com/player/demos/interactive-transcript-chapters

You might be having a CORS issue with the chapters, please double check:

* CORS in S3 bucket: https://foliovision.com/player/video-hosting/hls#cors-in-amazon-s3
* CORS forwarding in CloudFront distribution: https://foliovision.com/player/video-hosting/hls#cors-in-cloudfront

Thanks,
Martin

Hello Michael,

we fixed the CORS instructions already.

Regarding the side-by-side display – we wanted to make transcript appear in some minimalistic form, so that user would have to click something to get it to display.

We also have requests to make it appear on top of the player when using fullscreen more.

For now you can experiment with CSS like this:

.fv_fp_chapters {
    width: 33%;
    float: left;
}
.fv_fp_transcript_wrapper:after {
    content: ' ';
    display: block;
    clear: both;
}

I wrote down your feature request.

Thanks,
Martin

Hi Michael,

We could help you with the custom display you are looking for as custom web development. What we’d need to start is a visual mockup, along with the code as it is now and access to your dev server. We could do the work without access to your dev server but it would be more difficult as we’d have to set up custom Cloudfront media and permissions to replicate your environment.

If there are further technical issues with Cloudfront, let us know. We do want to solve those.

Thanks.

Alec

• This reply was modified 6 years, 7 months ago by Alec Kinnear. Reason: not enough detail