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Hello,
We are getting multiple complaints from users saying that their stream keeps buffering every couple of seconds. They are saying this is making the videos we make as un-watchable. When I try to watch the videos they seem fine however we have gotten over 100 complaints of this in the last month so their is obviously an issue. Could someone take a look for me please. I have set up a test page so you guys can have a look.
https://theredmentv.com/fv-player/
Many Thanks,
Luke
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Hi Luke,
I checked your video and had no problem with buffering. However, I noticed that you are serving in from Amazon S3 from a server located in the eu-west-1 region – the same one in which I’m currently located. If your website traffic is more global, this might be the reason. Users from for instance Asia will experience decreased loading speed given the geographical distance.
This could be resolved by using a CDN, for example, Amazon’s CloudFront, which is supported by FV Player Pro (you can read more about it in this guide – Serving Private Videos via CloudFront.
Thanks,
Eduard
