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Good morning,
I noticed that when I click on play sometimes I start both the VAST file and the VIMEO video at the same time. And when this happens I can no longer control the player and the startend parameter is not respected at 20 seconds. What can I do?
Thank you
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Hi Daniele,
Could you send us a link so we can check it and run some tests ourselves?
Thanks,
Lucia
Hi Lucia, (link redacted) but for customers who buy the plugin there is no ticket service as a helpesk? Is this forum open? thank you
Hi Daniele!
Yes of course for Pro customers we always offer email support at support@foliovison.com. The forum is open for everyone as many people find a lot helpful tips and solutions in answers and save their time . We never of course publish any sensitive information and if there are specific links we always modify them before publishing. We are having a look at the link.
Thanks,
Lucia
Hello Daniele,
could you please enable Settings -> FV Player VAST -> Debug?
Thanks,
Martin
Excuse me but I believe you are not receiving my mails.
ok, now the forum is working.
I have enabled debugging but now after updating, I have activated the BETA version and there is no overlap of the two videos. VAST + Vimeo. It’s normal?
thank you
Hello Daniele,
please let us know where you tried to reach us that we didn’t replied back to you.
I checked a random video https://www.socialfarma.it/federfarma-palermo-nelle-rurali-parte-il-progetto-di-prevenzione-cardiovascolare/ and I could see that the VAST URL is set to a http:// address – that won’t work, because your website is using https:// so all the resources which load on that page have to use https:// as well.
Also, what do you mean by saying that there is no overlap of VAST and Vimeo?
Thanks,
Martin
Thank you.
Now I use the BETA version of the player because in the standard version the VAST file overlaps the video.
I have corrected the https file.a.
I’m sorry Martin but I write the answer to your post and the following day there is not.
anyway I have now inserted a VAST in HTTPS and that’s fine. But I’m using the BETA Player version. With the standard version the VAST and the vimeo video overlap each other.
Hello Daniele,
I was not able to reproduce that bug with FV Player Pro Release version. But FV Player Pro Beta is always about new features and also some fresh new fixes, so perhaps it indeed fixes some bug related to this. After a while the Beta version gets merged into Release version.
Thanks,
Martin
