Cannot read property ‘replace’ of undefined

[Solved]

Trevor J. 7 years, 4 months ago

Upgraded to the following versions:
FV Player 7.2.1.727
FV Player Pro 7.2.0.727

From the following versions:
FV Player 6.6.6
FV Player Pro 6.6.7

On some videos (all of which are Amazon S3 protected content across the entire site), I am getting the following error which prevents the video from playing.

Uncaught TypeError: Cannot read property ‘replace’ of undefined
at c (fv_player_pro.min.js?ver=7.2.0.727:2)
at fv_player_pro.min.js?ver=7.2.0.727:2
at Array.filter (<anonymous>)
at Object.pick (fv_player_pro.min.js?ver=7.2.0.727:2)
at Object.load (fv-flowplayer.min.js?ver=7.2.1.727:8)
at Object.toggle (fv-flowplayer.min.js?ver=7.2.1.727:8)
at HTMLDivElement.<anonymous> (fv-flowplayer.min.js?ver=7.2.1.727:8)
at i (fv-flowplayer.min.js?ver=7.2.1.727:9)
at HTMLDivElement.a (fv-flowplayer.min.js?ver=7.2.1.727:9)
at HTMLDivElement.j (fv-flowplayer.min.js?ver=7.2.1.727:9)

I even went as far as downloading new/complete versions of the free and pro versions of the plugins and wiping the plugins out all together then reuploading, but the issue still happens.

Not sure what is going on how how to fix it.

Viewing 3 replies - 1 through 3 (of 3 total)

Trevor J. 7 years ago

I started digging deeper into the issue and it looks like the error occurs when trying to play a video that has plus signs in the Amazon S3 file name.

Below are examples of a couple of video file names that are working after the plugins were updated.

https://s3.amazonaws.com/example/ACSJ.mp4
https://s3.amazonaws.com/example/Collections-6-20-17.mov

Below are examples of a couple of video file names that DO NOT work after the plugins were updated.

https://s3.amazonaws.com/example/CTK+Nov1.mp4
https://s3.amazonaws.com/example/Self+Service+Center.mp4

Martin 7 years ago

Hello Trevor,

thank you for the bug report!

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That should fix the problem. Once you confirm that it’s fine, we will make it part of the next release.

Thanks,
Martin

Trevor J. 7 years ago

Thank you!

That took care of the bug.

Viewing 3 replies - 1 through 3 (of 3 total)