Custom CMS integration – can’t play YouTube on iOS 12 | Topics

Medal N. 6 years, 7 months ago
Hi FV support team,

I try connect your website https://foliovision.com/player/video-hosting/youtube-with-fv-player by iphone 7plus ios 12 but i can’t click play video.

It same with my site http://stg.molo.vn/videos/18/62/taset-ting-title, can’t click play video on ios, but i can click it by sony xperia xz (android 8)

Thanks
- This topic was modified 6 years, 7 months ago by Martin.

Viewing 11 replies - 1 through 11 (of 11 total)

Lucia 7 years ago

Hi Medal,

We are having a look now. Thanks for report.

Lucia

Martin 7 years ago

Hello Medal,

I was not able to reproduce the issue on iPad with iOS 12 nor iPhone iOS 11.2.

Are you using FV Player Pro Release or Beta version? Here’s how to check: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta We did some changed regarding YouTube on iOS in FV Player Pro 7.2.2.727.beta.

Thanks,
Martin

Martin 7 years ago

Hello Medal,

we just tested the YouTube videos on https://foliovision.com/player/video-hosting/youtube-with-fv-player using iPhone 8+ with iOS 12 and it worked fine for us.

However I can see the issue on http://stg.molo.vn/videos/18/62/taset-ting-title Please try to disable FV Player VAST and see if that fixes the issue.

Since your site is not using WordPress, this can be a bit trickier to troubleshoot.

Thanks,
Martin

Medal N. 6 years ago

Yes I can play youtube video now, but i have another issue,
I can play vast before play youtube video without image. it mean only play sound without image
I test on your demo https://foliovision.com/player/demos/youtube-vast-autoplay
this is my demo http://stg.molo.vn/videos/18/70/doi-mat-thay-ma-i-see-ghost-phim-kinh-di-ha-i-tha-i-lan-afilm

Martin 6 years ago

Hello Medal,

FV Player VAST 7.3.4.727 is out now and it fixes this issue. We haven’t spotted this issue as it only appeared on iPhone and not on iPad. Unfortunately these two devices have to handle things differently, even for the same iOS version.

Thanks,
Martin

Medal N. 6 years ago

Hello Martin,

yes i saw ad on your demo, but I had problem how put 2 more url vast ?, I saw your demo it only put a url vast on params (data-vast) into div. But in my demo, I put url on fv_vast_conf params

Thanks.

Medal N. 6 years ago

I upgrade new version on my site, but it still not load vast on iphone.
http://creator.molo.vn/test/
can you help me that?

Medal N. 6 years ago

This is js error

Screenshot_4

Martin 6 years ago

Hello Medal,

it doesn’t matter if the ad in configured for that player only (data-vast) or if it’s global (fv_vast_conf).

Your ad doesn’t play on iPhone because of the reason:

The provided ad type: skippablevideo is not supported.

Unfortunately skippable ads are no permitted on iPhone as on older versions there would be no way of skipping the video ad as it can only play video in the native fullscreen mode.

Thanks,
Martin

Medal N. 6 years ago

Hello Martin,

I have 2 sites
one wordpress http://creator.molo.vn/test/,
another site (not wordpress) http://stg.molo.vn/videos/18/74/email-in-real-life

I am testing them by iphone 7plus (ios12) and iphone 6s (ios 11)
+ wordpress site plays ads both image and sound
+ non wordpress site plays ads with sound but NO IMAGE.

can you help why?
Thanks and Regards

handled_IMG_0386_1920_1080_80
handled_IMG_0385_1920_1080_80

Martin 6 years ago

Hello Medal,

sounds to me like a bug which we solved in FV Player VAST 7.3.4.727:

* Fix for VAST ads not appearing before YouTube videos since recent FV Player Pro update

Thanks,
Martin