video not playing in facebook app after last update

pier paolo 6 years, 2 months ago

With the last update in the facebook app, after the pre-roll, the video not start. I have this issue with android 8.0 oreo and the facebook app updated at the last version.

Screenshot_20180908-113042_Facebook

Viewing 8 replies - 1 through 8 (of 8 total)

Lucia 6 years ago

Hi Pier!

Thank you for your bug report. Unfortunately I was not able to test it/ reproduce it on your site as I see you are now using Vimeo player.

However I tested the video with android 8 “Faccia a faccia con alcuni volti storici del Signa 1914” and it played without any issues using new FV Player.

Thanks,
Lucia

pier paolo 6 years ago

I thank you for your attention. However FVplayer on the facebook app andoid (oreo 8.0) does not work after the last update. The player plays only the preroll and then stops. These are some links that you can test on the facebook app with android:

https://m.facebook.com/story.php?story_fbid=2111174399203813&id=1521070018214257

https://m.facebook.com/story.php?story_fbid=2063545080633412&id=1521070018214257

Screenshot_20180910-162513_Facebook
Screenshot_20180910-162447_Facebook

Martin 6 years ago

Hello Pier,

could you please start by using the latest version of FV Player Pro? It’s 7.1.14.727 and if you don’t see the update for some reason, please download the plugin from https://foliovision.com/my-licenses

Thanks,
Martin

pier paolo 6 years ago

In fact, FVplayer PRO was not updated. I proceeded to update it manually. The following error message appeared: “Your license key is incorrect” Please check your license on Foliovision.com to get the correct license key and get plugin updates. ” However, the code is right and the pro-pack is installed. Now the videos in the Facebook app work but start with the audio turned off as you can see from the screenshot.

Screenshot_20180911-095147_Facebook

Martin 6 years ago

Hello Pier,

the mobile devices don’t support audible autoplay. The video can only start automatically without user interacting if the sound is muted. And the old mobile devices don’t support it at all.

Would you rather not autoplay your videos at all on mobile?

Thanks,
Martin

Martin 6 years ago

Hello Pier,

we found the issue why you were not offered the FV Player Pro plugin and why you got that error message. It’s fixed now.

Thanks,
Martin

pier paolo 6 years ago

Thank you very muck. A last question: why the custom logo is not shown in the facebook app?

Martin 6 years ago

Hello Pier,

make sure that you use a https:// link for the logo in Settings -> FV Player -> Sidewide Flowplayer Defaults.

Thanks,
Martin