Hello Steve,

you can make the speaker icon visible with CSS: https://foliovision.com/player/advanced/css-tips-and-fixes#volume-bar-speaker-icon

Please read the introduction to that article to get some quick hints on where to place your CSS rules and how to ensure they work.

YouTube player shows the speaker icon only and you have to hover it to get the volume bar. On the other hand Vimeo doesn’t have it at all, it only has the volume bar. So perhaps we should just show it at all times on the YouTuby skin.

Thanks,
Martin

Hello Jonathan,

I found some bugs related to recent code changes and fixed these.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Please also reinstall FV Player Pro and FV Player Vimeo Live Streaming plugins – you can get the fixed version ZIP files from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player plugins you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello John,

we could add it, however we found that the DigitalOcean Spaces CDN doesn’t support signed URLs. So we are only using DigitalOcean Spaces as a storage for the video files with BunnyCDN pulling files from it with signed URLs. So we ended up not using DigitalOcean Spaces CDN.

Thanks,
Martin

Hello John,

I’m happy to hear that. The fix will be part of the next plugin release.

I’m sorry I didn’t realize we could fix it like this before, but it’s very unusual.

Thanks,
Martin

Hello John,

that’s crazy, I’m not sure what’s wrong with your theme, but I would say you should complain to the theme developers. There is also a chance that it’s your web host, but since you say it works with default theme I don’t think that’s the case.

Perhaps splitting the string in two might help:

<script>
if( window.fv_flowplayer_conf ) {
  fv_flowplayer_conf.key = '$'+'62'+'WHATEVER IS THE REST OF THE KEY HERE';
}
</script>

Thanks,
Martin

Hello John,

I haven’t found any code which would deal with FV Player nor Flowplayer. Is that the actual theme folder taken from your website? If so, then it must be because of some database entry, or some plugin.

Perhaps you can download your whole plugins folder and then look for that bad license key 2339419867284 in all the files using some file search tool.

Thanks,
Martin

Hello Live tvs,

how many video plays do you get every day? I would say you need at least couple of 1000 to be really able to use the vi Ads.

Thanks,
Martin

Hello Asad,

our refund policy is that publishers must work with us in good faith to resolve any technical issues in order to be eligible for refund.

So it’s good that you are bringing up these issues. We did some testing and described to you how it works currently:

we enabled the low power mode. In that case the video would not autoplay, but show the play button which you can hit and then it plays.

Regarding the iOS music player – I’m not sure what you mean. Do you mean the player which appears on the iPhone lock screen if you lock it during the video playback?

Thanks,
Martin

Hello John,

I do not see anything suspicious there.

Have you used FV Player for some time before purchasing the license?

Have you used any other plugin which would use the Flowplayer library?

Does your theme have any field for Flowplayer license key?

Are you able to access phpMyAdmin in your web host control panel and search for that bad license key “2339419867284” in there? Once you are in phpMyAdmin you can use this guide: https://www.hostgator.com/help/article/searching-through-a-mysql-database-in-phpmyadmin In step 3 only enter that license key and in step 4 select “All words” and in step 5 select all tables.

I’m sorry that it’s so complex. I just don’t see how the license key could be changed to something else.

The last thing to do is to start disabling plugins one by one and see if that fixes the issues. But I may have some more suggestions before we go to that.

Thanks,
Martin

Hello John,

so they there must be some plugin manipulating the data. As I see it plays with your custom logo when you are in preview in editor.

Please send over Settings -> FV Player Pro -> Tools -> System Info information.

Thanks,
Martin

Hello Edgar,

our video checker says that you should be using a lower bitrate for your video. Higher bitrate means bad playback experience on slow connections.

Your video is using resolution of 1280×702 pixels as 5 Mbps which is not too much actually. With CDN it should definitely play fine. Are you using the BunnyCDN “High Volume Tier” and “Optimize for video delivery” settings?

However you should still do something about your video on mobile. You can read out instruction for mobile video here: https://foliovision.com/player/basic-setup/encoding#mobile-video

If you need to post a lot of videos and want them to be optimized for both Full HD playback and mobile compatibility, it’s really not so easy to encode them all properly. We have a new plugin coming out soon – FV Player Coconut. It integrated with the Coconut video encoding service and BunnyCDN. Plus it also offers video encryption which is optional.

Here’s how the workflow looks like: https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Thanks,
Martin

Hello John,

we checked your domain in your license details, however we couldn’t find and FV Player on it.

Please send us a link to some page with FV Player so that we can check the logo issue. Since your website is for members only it would be best if you could create some test page where you place some random video.

Thanks,
Martin

Hello Nikolaos,

so how does that video play for you on YouTube.com? Does it play it from beginning or does it play from some other time with a visual marker on the timeline?

Thanks,
Martin

Hello Timothy,

do you see that warning on any specific page? Or does it only appear in the log? If so, how often does it appear?

I’m trying to figure out if this is affecting the normal pageview or if it only occurs in background due to some background processing.

Thanks,
Martin

Hello Nikolaos,

it appears you are using the Google PageSpeed module. So you shouldn’t be getting that “It appears there are stripping the query string versions ” warning. We prepared a fix for this issue for next FV Player release.

Going back to the PHP warning you are getting – it must be related to some plugin or theme you are using. Could you please ask your server tech support to see if they can give you a full trace (which file it was called from on what line) of that warning?

Or can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to preview a video again and see what was added to the logs. Perhaps the trace will be there.

Thanks,
Martin

Hello Edgar,

we don’t have any issues with BunnyCDN in United States on websites serving videos up to 1440p. Are you sure the video is propery encoded for web use?

Please use our video checker and submit the report to us. Here’s how: https://foliovision.com/player/basic-setup/how-to-use-video-checker

If you need to make posting videos easier, then we recommend using Vimeo our of new FV Player Coconut plugin which works with Coconut video encoding service and BunnyCDN. We will also provide setting up that workflow as a service.

Thanks,
Martin

Hello Leho,

thank you for bringing this to our attention.

We will improve this, in the meantime you can just comment out that flush_rewrite_rules() code in FV Player if you are not using the iframe embed functionality.

Thanks,
Martin

Hello Alessandro,

since it works for you we can make it part of the next FV Player release.

The latest dev version can be found here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip That will get rid of the 7.4.21.727 update warning for you as well.

Thanks,
Martin

Hello Carlos,

now you can use the Staging Domains button on https://foliovision.com/my-licenses to enter you staging domain. We were able to add it as it has to be a subdomain, like test-site.company.com. So it’s not an extra free license.

Thanks
Martin

Hello Nikolaos,

are you using any Chrome browser extensions? Some of them enhance the video and I think it might be causing the bad start time issue here.

Thanks,
Martin

Hello Eleonora,

I tested https://syndication.exdynsrv.com/splash.php?idzone=2916384 on our VAST testing tool https://foliovision.com/player/vast/tester and it played an ad every single time.

I didn’t get any ad when using https://syndication.realsrv.com/splash.php?idzone=3865518 but it might be because I’m testing on our domain. Juraj was mentioning an issue with “empty VAST response” which is exactly that.

There is no need to configure the default ad as seen in https://foliovision.com/player/vast/how-to-use-vast#default-ad-tags

You can set up VAST ad to play on on certain videos in the VAST tab of FV Player editor. The screenshot here is old, but it gives you the idea: https://foliovision.com/player/vast/how-to-use-vast#ads-for-individual-videos

If supports wonders why the VAST URL is not in a script tag but in a DIV element, then that’s normal if you haven’t set the ad in FV Player VAST settings.

Please enable wp-admin Settings -> FV Player VAST -> Debug and send us a link to the page where we can see the issue.

You might also be getting no ads if you are not getting enough video plays or if there are not enough ads in the ad inventory, but you have to ask Exoclick support about that.

Thanks,
Martin

Hello Delroy,

please double-check that you also updated FV Player Pro. If you don’t see the update available, you can deactivate and delete the FV Player Pro plugin you are using, then update FV Player and install new FV Player Pro from ZIP file which you get on https://foliovision.com/my-licenses

Thanks,
Martin

Hello Delroy,

does it happen with YouTube videos? There was some critical bugfix which we had to make to ensure YouTube videos keep playing with FV Player Pro.

If your license has expired you are simply not getting that important fix. (Un)fortunately the web technologies change. So we have to charge something for the license renewals, but we do provide discounts if you renew the license on time.

Thanks,
Martin

Hello Kristin,

I will have to test how the recovery routine works when the quality switching is in place. I didn’t test that previously.

Thanks,
Martin

Hello Alessandro,

1) I think we can just set some good time value for the retries. Does 30 seconds seem like too much?

1,5) The overlay text will likely be hardcoded too, but it should be translated (so you would be able to change it using the language hooks).

2) Checking the stream ending is more tricky. Are you able to check if the m3u8 file stops changing once the stream end or how does it work?

Thanks,
Martin

Hello Nikolaos,

if you have a o 36:45 long video and you set it to start at 11:20, then it will start at that correct time. But it will show it as 00:00 and the total video duration will not only 25:25.

So it is not necessary for the visitor to move the bar manually.

But there is no way of moving before that starting point. If you say that it was letting you go before the starting point before, then I think that was before you started using FV Player Pro. As we always had it working like what I described.

Please let us know as I’m really not sure if there is any bug or if you just expect this feature to work differently.

Thanks,
Martin

Hello Joe,

I see you have a FV Player VAST license for two websites. The plugin is a bit different for each domain, so you have to install the right domain version of each website.

Please make sure you go to https://foliovision.com/my-licenses, scroll down to FV Player VAST and download the FV Player VAST button for the correct domain using the Download button next to it.

My guess is that perhaps you are using the version for the other domain.

As a next step, please enable Settings -> FV Player VAST -> Debug and then send us a link for a video where the VAST ad should play but it doesn’t.

Thanks,
Martin

Hello Ratve,

since you didn’t enter any of the playlist item titles, it falls back to using “Now Playing”. If there would be item titles it would highlight the item title, but there are no title it wouldn’t have any way of marking the current item.

That huge spacing is caused by the fact that you have about 10 items in that playlist and none of them have titles nor splash images.

I see that this is not perfect. Some time ago we decided to remove any frames from the playlist item titles to provide a cleaner minimal look for people who do put in splash screen and item titles.

So we will wonder what improvement we could make to help in cases like yours. Personally I would even show the file name without extension if there is no title and no splash screen.

Thanks,
Martin

Hello Derek,

so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?

Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

Are you able to check the PHP error logs? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs.

Thanks
Martin

Hello Ivan,

you said you get the same issue when you use dev tool in Chrome – that’s because you tried to emulate iPhone and iPhone has the HTML5 playback capability for HLS which Chrome doesn’t emulate. So our player thinks it can play HLS without HLS.js, but it can’t. That’s why you get the error.

Thanks,
Martin

Hello David,

I see, since you don’t care about the playlist thumbnails it’s simple enough, so we can just do it. At least you will get what’s in the preview anyway. I will schedule this for next week.

Thanks,
Martin

Hello Jacques,

you should be checking if the CORS headers are properly set in your S3 bucket: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers#aws

Without these CORS headers a HLS stream will only play where it’s natively supported – which is mainly iOS and Safari. Using JW Player doesn’t make a difference.

I was not able to find your report in your mailbox, perhaps your WordPress is not setup to send email properly. But I do see it says the mime type of the video is set to “null”.

If you want to host HLS videos on AWS you will have to make sure you are not using the URL signatures and the videos have to be public. Using CloudFront with S3 is one of the way to achieve that:

Thanks,
Martin

Helllo Max,

I had a look and you are not using AWS or anything else that would use URL tokens for your videos. So it’s not the issue with Kristin was having.

So if the videos fail to play on iOS sometimes, I think the issue is with the way you host your videos – directly on your web server which is not a best fit for hosting of videos. As I said before:

If you are serious about your video, you should consider using a CDN for your videos – to make them fast to load across the globe. For example the In With The Out video was very slow to load. It took a minute to start. It appears it was a temporary issue due to some network conditions, but that’s what a CDN would avoid.

Thanks,
Martin

Hello Nikolaos,

so you simply setting the video start time using what’s described here and it won’t work? https://foliovision.com/player/advanced/custom-start-end-time

Do you have the AB loop enabled for the player? We got a bug report that it won’t work properly with start/end time, so we are fixing that.

If that’s not it, then please provide a link to the page on your website where we can see the issue.

Thanks,
Martin

Hello Kendell,

you can’t do that with WordPress shortcodes.

But you can install Post Snippets plugin (it used to be nice, but now it’s full of ads in wp-admin). There you can define a new shortcode, like kendellplayer, which will accept your selected arguments – splash and src.

Then in that shortcode it lets you put in PHP code. So you can create the desired shortcode there and simply output it and WordPress will parse it.

Documentation for the plugin is available directly from the Help panel in the plugin administration screen (top right corner of WordPress).

Thanks,
Martin

Hello William,

it seems the issue in WPMobile app was fixed: https://wordpress.org/support/topic/fv-flowplayer/page/2/#post-12645795

And I see the videos play for you: https://wordpress.org/support/topic/fv-flowplayer/page/2/#post-12781361

So I’m marking this as solved.

Thanks,
Martin

Hello Carlos,

flexbox is supported by 98% of web browsers: https://caniuse.com/#feat=flexbox

Flowplayer (the core engine of FV Player) is using it for the controlbar, although it does have a fallback for 2% of these old browsers.

These 2% are: Internet Explorer 11 or older (7 years old, or even older), Safari before version 6 (8 year old or even older).

Thanks,
Martin

Hello Carlos,

unfortunately there is no clear PHP code to get this, but seems flexbox display mode in CSS 3 which is not supported by all the current browser can do it. Here’s the basic idea: http://jsfiddle.net/devnull/qyroxexv/

Thanks,
Martin

Hello ArchiveEllie,

please check what our video checker says about your video: https://foliovision.com/player/basic-setup/how-to-use-video-checker

You can also use it to send the report about the video to us, just let us know so it’s easier to find for us please.

Thanks,
Martin

Hello Edward,

I stumbled upon this bug on one of the websites and I was able to fix it. The fix will be out in the next version, or you can grab a new FV Player Pro ZIP file at https://foliovision.com/my-licenses and reinstall from that.

But the wp-admin -> Updates still won’t show the beta version number.

Thanks,
Martin

Hello yairbr,

are you looking for a download button in the player controlbar?

What video type are you using? It could work for MP4 videos, although if video is important part of your website I would recomemend using HLS which on the other hand cannot be downloaded with such button. Or perhaps you are using Vimeo which wouldn’t work that way either, although potentially we could do something about it.
Thanks,
Martin

Hello Greyson,

we were not able to reproduce this issue:https://foliovision.com/player/demos/mp3-in-fv-player

I think some other plugin on your website might be including Flowplayer library and it might be causing this issue on your website.

Please send us your system info from Settings -> FV Player -> Tools -> System Info if you want us to have a look at your list of plugins.

Until then I’m marking this ticket as solved as it’s not a general issue it seems.

Thanks,
Martin

Hello Timothy,

I don’t see any reason why you could get such error.

Please check Settings -> FV Player Pro -> Tools -> System Info. When you scroll to the bottom of it, do you see something like this?

CREATE TABLE `wp_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_520_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_520_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=329 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

In another words, there was to be that wp_fv_player_playermeta table.

Are you able to trace it to a specific player ID? Perhaps the log gives your the URL where did the error occur?

Also, what PHP version are you using?

Thanks,
Martin

Hello Jan,

that gradient is there to make the FV Player header items more visible – the sharing buttons, video link, embed link and fullscreen button.

However you have disabled all of that and enabled option to move fullscreen button to controlbar, so in such case we should automatically remove that gradient.

Such improvement makes sense to me, so we will do it. In the meantime you can just use:

.flowplayer .fp-header {
    display: none;
}

If you run into trouble with making sure that rule work, please read introduction here: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello Deewin,

please make sure you read the introduction to that CSS guide: https://foliovision.com/player/advanced/css-tips-and-fixes There is a note about “priority”.

Thanks,
Martin

Hello Alessandro,

I have put up some detection of a live stream downtime for the new FV Player version. But before we release it, could you please test it on your end?

To test it out please reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/331-live-stream-detection.zip You will have to first deactivate and delete the FV Player plugin you are currently using. No data nor settings will be lost. You can replace it with FTP too.

With this new version you will get a message like

>We are sorry, currently no live stream available.

Retrying in 30 seconds …

And then it tries again.

Thanks,
Martin

Hello Crystal,

it’s strange that the fullscreen mode doesn’t work for you. What browser are you using and what is the video type?

I supsect you might be using some browser extension which breaks this or perhaps there is a plugin conflict.

Please try to pick one of our demo pages that matches your setup and see if it works for your there: https://foliovision.com/player/demos

Thanks,
Martin

Hello Seorim,

we will add a “Separate subtitle disabling” setting to Settings -> FV Player Pro -> transcript box. When that is enabled, the subtitles won’t turn off when you enable the transcript.

We will also make it possible to collapse and expand the transcript box in front-end, like the editing boxes when writing a post in WordPress.

Thanks,
Martin

Hello Deewin,

if you want to show control bar before playing the video, but not show it at all times, then you can simply override this line of CSS in your theme: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/css/flowplayer.css#L30

However that makes even the fullscreen button visible, so perhaps this could suffice:

.flowplayer.is-splash .fp-ui .fp-controls { display: block; }

Thanks,
Martin

Hello dplum,

you can experiment with including this code in your theme JavaScript file:

jQuery(document).ready( function() {
  jQuery.fancybox.defaults.fullScreen = { autoStart : true };
});

Thanks,
Martin