Hello Kendell,

please install this plugin https://wordpress.org/plugins/log-http-requests/ and then try to revisit your post with transcript in a 15 minutes. Then go o to wp-admin -> Settings -> Log HTTP Requests and look for the transcript URL there. It might end up with some error. If you see nothing, please try to visit that post again later and check the log again.

Thanks,
Martin

Hello Crystal,

I was testing this on iPhone 6s with iOS 13.5.1 and didn’t had an issue with it on https://foliovision.com/player/demos/mp3-in-fv-player The audio kept playing even if I put the phone to sleep.

It also worked on https://www.getalifemedia.com/mobile/ai-invasion-audio-part-5/

The issue with pausing the track on the lock screen and then resuming it no longer occurs it seems iOS 13.5.1 did fix that issue.

I’m noticing that putting phone to sleep does pause the playback if there is a video stream. If it’s audio only, it plays on background just fine.

Thanks,
Martin

Hello Omar,

we have fixed the RTMP preview for the upcoming FV Player 7.5 version which will take 1-2 months before it’s fully finished. We done some bigger editor improvements in it.

MPEG-DASH stream can be inserted like any other video link. It doesn’t have a strict division of the streaming server URL and the streaming path like RTMP does.

Thanks,
Martin

Hello Dave,

FV Player Coconut will be a free addon for FV Player. Since you have the FV Player Pro license, you will be able to create the encrypted videos with it as well.

Thanks,
Martin

Hello Innocent M.,

you can just paste it here, or mail to support@foliovision.com.

Thanks,
Martin

Hello Innocent M.,

sorry about the late reply.

Please let us know if you are still experiencing some issue. The license check for your domain seems to be passing.

If you are still having some problem, please send over the content of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info.

Please also enable Settings -> FV Player VAST -> Debug.

I also tried to check some random video on your website and I noticed the wp-content/plugins/fv-wordpress-flowplayer/css/icons/flowplayer.woff2 file is missing – hence no play icon in player sidebar. Did you upload the plugin using FTP and did it fail to move over some files? I would recommend you to reinstall the plugin.

Thanks,
Martin

Hello yairbr,

currently the plugin lets you only export the player instances on by one and then import then on the new website. However you probably need to keep the player instance IDs the same. If you have blog articles using [fvplayer id="100"] then than number must not change. This could be imported to let you export all the players and then have an option to keep the IDs when importing.

So the safest way is to export all the wp_fv_player_* tables (wp_fv_player_players, wp_fv_player_videos, wp_fv_player_playermeta, wp_fv_player_videometa) using the database tool like phpMyAdmin which is available in most web hosting control panels. And then import that using similar tool on the new website.

You probably also want to keep the plugin settings. These can currently only be moved with a database tool, although if you put the two settings screen on both website side by side it’s not a problem to move over the settings. In database the settings are stored in the fvwpflowplayer and fv_player_popups rows of the wp_options table. We started building an export/import feature for these settings, but then we got lost in some details and it was never released, so perhaps it’s time to revisit that.

Another option to consider would be to clone the whole website and then delete the unnecessary parts. I did that a couple of times where I needed an almost identical website.

Thanks,
Martin

Hello Hoshang,

we have a routine to try different API servers when loading Vimeo videos, but I see it only detects when the server is down. Now we improved it to deal with bad server response as well.

Please switch FV Player Pro to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta Once you are on beta, you should see the update to version 7.4.26.727.beta available. That update will fix the issue you are having.

If you do not see the update yet, you can just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that and the issue will be fixed.

You also mentioned the email notification reporting a fatal error in FV Player to you. Please try to find it and copy the error message here. Did it occur only once or does the issue keeps reoccurring?

Thanks,
Martin

Hello Bruno,

please reinstall FV Player Pro and it should be working for you.

Please just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that.

Then switch to Beta, here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Slogin,

you should be able to do this without issues. You know what will be the target S3 bucket path like, so you can easily use part of that path for step 10 and 16.

If you are able to do AWS automation then this really should be the easy part of it. When you are submitting a new encoding job you will have to adjust these paths of course, but that really should be possible to do in AWS.

Thanks,
Martin

Hello anshbhawnani,

please try the troubleshooting steps I mentioned in my last message:

Figuring out what’s causing that redirection is not easy. I usually end up logging PHP debug_backtrace(2) in wp_redirect() into some file to see if it’s happening inside of WordPress or not.

I see you are using Cloudflare, perhaps that’s what’s causing the redirection. Can you disable their proxy cache for test? Are you able to exclude just the fv_player_hls_key addresses from their procesing?

In the end the easiest solution might be to use fv_player_hls_key= without slashes or any other special chars. Can you edit these m3u8 files to use fv_player_hls_key=8.1+Introduction+to+System+Hacking ? As long as it’s unique it will work.

Unfortunately I was not able to identify a possible bug in FV Player Pro which could cause your stream to not play. In the worst case you will have to change the fv_player_hls_key arguments in your m3u8 files.

We are also happy to do these troubleshooting steps for you if you order our pro support: https://foliovision.com/pro-support

Otherwise please do through these steps and let us know the result, then we might have some more ideas if it won’t help already.

Thanks,
Martin

Hello tcnet,

I see it works when using a bar HTML5 video tag.

I see, you can also just put a button somewhere on your page:

<button id="pipButtonElement"></button>

And then add a script for it to work with video in FV Player.

pipButtonElement.addEventListener('click', function() {
  jQuery('.flowplayer.is-ready video')[0].requestPictureInPicture();
});

I will check with Alec if we would like to add this as an optional button in FV Player control bar.

Thanks,
Martin

Hello Andy,

Twenty Twenty sets global $content_width; to 580. That might be it: https://github.com/WordPress/twentytwenty/blob/master/functions.php#L47-L51

Can you send us any example of an existing player where that “start again” kind of feature works really well?

Thanks,
Martin

Hello Edward,

we need to figure out something better, but this is what will help with your issue – click “Screen Options” in the top right corner of that wp-admin -> FV Player screen and uncheck:

* Player (or Playlist, if you have older version)
* Player Name (or Playlist Name, if you have older version) – you do not need this one if you embed each player in a post, as the post name shows up in Embedded On column
* Date (I suppose you do not need it)
* Shortcode (you can still copy it with the Copy button)

Thanks,
Martin

Hello anshbhawnani,

does the issue occur in Chrome or Firefox? Does it play in Safari on OS X?

Is your WordPress homepage really https://bittentechsolutions.in? That means https:// and no www.

Do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console in your browser: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please. Do any errors appear on that console?

Thanks,
Martin

Hello David,

sorry about that, I see that change was reverted as we refactored the code around these Vimeo showcases to work with background processing.

Please just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that and the issue will be fixed.

Thanks,
Martin

Hello Tio,

as you can see in that Stack Overflow answer, this would have to include some CSS code as well. You need some code like that even for YouTube embed codes to appear as responsive.

In our iframe code we already include that max-width CSS property to make sure it at least adjusts to the content column width if the iframe is wider.

We could include a whole bunch of code around the iframe to make it responsive though. It would look like this:

<div style="padding-top: calc( 56.25% + 156px); position: relative;">
  <iframe src="https://foliovision.com/player/demos/amazon-signed-urls/fvp" allowfullscreen style="height: 100%; width: 100%; position: absolute; top: 0; left: 0" frameborder="0"></iframe>
</div>

Thanks,
Martin

Hello tcnet,

I think the last time we had somebody wonder about the Firefox Picture in Picture the request was to get rid of it.

It’s actually a Firefox-only feature as you noted. FV Player can only do what’s possible in the browser window, so that is the Sticky video feature: https://foliovision.com/player/advanced/sticky-video

Thanks,
Martin

Hello Steve,

thank you for the bug report, we have prepared a fix for the next FV Player release to fix the mute button/speaker icon click behavior. The bug has occurred as we improved the cooperation of the volume bar and that mute button: https://foliovision.com/2020/04/reliability-usability-player -> VOLUME BAR IMPROVEMENTS

If you want to get the fix right away then please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Steve,

it does work for me. I make that tweak here: https://foliovision.com/player/demos/align-settings

When you check the HTML code you can find these rules there:

.flowplayer .fp-volumebtn,
.flowplayer.no-volume .fp-volumebar {
....

What browser are you using? No issues here on Chrome, Safari and Firefox.

Actually I see the issue on iPad with iOS 13. We will get it fixed.

Thanks,
Martin

Hello Eric,

the way it works is not because it could cause issues, it’s a deliberate choice. Like you noticed it autoplays on your way down the page, but if you go up again it won’t autoplay again.

However that’s not always ideal, so in the Beta version (any license user can switch to that: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta ) of FV Player Pro we did add another setting:

Also work when scrolling up and do not stop autoplaying other videos on page if user paused some video

That makes the autoplay work also when scrolling up.

For upcoming FV Player 7.5 we also prepared another improvement, where the videos that go outside of viewport do not stop the playback (reset the position) but only pause.

Thanks,
Martin

Hello Asad,

sorry about the delay here, I found that there is a way of getting rid of that player on iOS lock screen: https://stackoverflow.com/questions/56783395/disable-ios-safari-lock-screen-scrubber-for-media

But it’s tricky as some users need this feature, while some like you would prefer to not have it. So I wonder if we can disable it only if the video embedding is not allowed for example.

We also got your refund request, we will follow up on that.

Thanks,
Martin

Hello John,

so are you using DigitalOcean Spaces as a storage and BunnyCDN for the CDN? We use that same setup and so far there were no issues.

There was a couple of days when European BunnyCDN edge servers were slow to pull files from Northern America though. Their Origin Shield should help in that case.

Thanks,
Martin

Hello Jonathan,

sorry about that FV Player Pro error, it occurred as you didn’t upgrade the FV Player first. But I fixed the FV Player Pro code now and you can get new version at https://foliovision.com/my-licenses with the fix in it.

These Vimeo API logs will be cleaner in that new FV Player Pro version too.

Please post the login using https://revealit.me to support@foliovision.com I’ll be able to have a look in about 5 hours from now.

Thanks,
Martin

Hello Aerotaxi,

the JW Player conversion in FV Player would check your WordPress posts and pages for JW Player shortcodes and convert these.

In your player data export it’s obvious that none of your videos have the Splash images set – hence no images. You need to go through your videos and add these images in. The FV Player screenshot feature will be a big help: https://foliovision.com/2019/07/new-video-thumbnail-generator

Thanks,
Martin

Hello Aerotaxi,

you sent use the System Info which might end up being useful, but we need to see the player export. It’s in wp-admin -> FV Player and shows up when you however over each player instance. It’s not the System Info in wp-admin -> Settings -> FV Player.

The basic introduction to it can be found here, I see we need to document how to use the export: https://foliovision.com/player/advanced/player-database

Thanks,
Martin

Hello Steve,

you can make the speaker icon visible with CSS: https://foliovision.com/player/advanced/css-tips-and-fixes#volume-bar-speaker-icon

Please read the introduction to that article to get some quick hints on where to place your CSS rules and how to ensure they work.

YouTube player shows the speaker icon only and you have to hover it to get the volume bar. On the other hand Vimeo doesn’t have it at all, it only has the volume bar. So perhaps we should just show it at all times on the YouTuby skin.

Thanks,
Martin

Hello Jonathan,

I found some bugs related to recent code changes and fixed these.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Please also reinstall FV Player Pro and FV Player Vimeo Live Streaming plugins – you can get the fixed version ZIP files from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player plugins you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello John,

we could add it, however we found that the DigitalOcean Spaces CDN doesn’t support signed URLs. So we are only using DigitalOcean Spaces as a storage for the video files with BunnyCDN pulling files from it with signed URLs. So we ended up not using DigitalOcean Spaces CDN.

Thanks,
Martin

Hello John,

I’m happy to hear that. The fix will be part of the next plugin release.

I’m sorry I didn’t realize we could fix it like this before, but it’s very unusual.

Thanks,
Martin

Hello John,

that’s crazy, I’m not sure what’s wrong with your theme, but I would say you should complain to the theme developers. There is also a chance that it’s your web host, but since you say it works with default theme I don’t think that’s the case.

Perhaps splitting the string in two might help:

<script>
if( window.fv_flowplayer_conf ) {
  fv_flowplayer_conf.key = '$'+'62'+'WHATEVER IS THE REST OF THE KEY HERE';
}
</script>

Thanks,
Martin

Hello John,

I haven’t found any code which would deal with FV Player nor Flowplayer. Is that the actual theme folder taken from your website? If so, then it must be because of some database entry, or some plugin.

Perhaps you can download your whole plugins folder and then look for that bad license key 2339419867284 in all the files using some file search tool.

Thanks,
Martin

Hello Live tvs,

how many video plays do you get every day? I would say you need at least couple of 1000 to be really able to use the vi Ads.

Thanks,
Martin

Hello Asad,

our refund policy is that publishers must work with us in good faith to resolve any technical issues in order to be eligible for refund.

So it’s good that you are bringing up these issues. We did some testing and described to you how it works currently:

we enabled the low power mode. In that case the video would not autoplay, but show the play button which you can hit and then it plays.

Regarding the iOS music player – I’m not sure what you mean. Do you mean the player which appears on the iPhone lock screen if you lock it during the video playback?

Thanks,
Martin

Hello John,

I do not see anything suspicious there.

Have you used FV Player for some time before purchasing the license?

Have you used any other plugin which would use the Flowplayer library?

Does your theme have any field for Flowplayer license key?

Are you able to access phpMyAdmin in your web host control panel and search for that bad license key “2339419867284” in there? Once you are in phpMyAdmin you can use this guide: https://www.hostgator.com/help/article/searching-through-a-mysql-database-in-phpmyadmin In step 3 only enter that license key and in step 4 select “All words” and in step 5 select all tables.

I’m sorry that it’s so complex. I just don’t see how the license key could be changed to something else.

The last thing to do is to start disabling plugins one by one and see if that fixes the issues. But I may have some more suggestions before we go to that.

Thanks,
Martin

Hello John,

so they there must be some plugin manipulating the data. As I see it plays with your custom logo when you are in preview in editor.

Please send over Settings -> FV Player Pro -> Tools -> System Info information.

Thanks,
Martin

Hello Edgar,

our video checker says that you should be using a lower bitrate for your video. Higher bitrate means bad playback experience on slow connections.

Your video is using resolution of 1280×702 pixels as 5 Mbps which is not too much actually. With CDN it should definitely play fine. Are you using the BunnyCDN “High Volume Tier” and “Optimize for video delivery” settings?

However you should still do something about your video on mobile. You can read out instruction for mobile video here: https://foliovision.com/player/basic-setup/encoding#mobile-video

If you need to post a lot of videos and want them to be optimized for both Full HD playback and mobile compatibility, it’s really not so easy to encode them all properly. We have a new plugin coming out soon – FV Player Coconut. It integrated with the Coconut video encoding service and BunnyCDN. Plus it also offers video encryption which is optional.

Here’s how the workflow looks like: https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Thanks,
Martin

Hello John,

we checked your domain in your license details, however we couldn’t find and FV Player on it.

Please send us a link to some page with FV Player so that we can check the logo issue. Since your website is for members only it would be best if you could create some test page where you place some random video.

Thanks,
Martin

Hello Nikolaos,

so how does that video play for you on YouTube.com? Does it play it from beginning or does it play from some other time with a visual marker on the timeline?

Thanks,
Martin

Hello Timothy,

do you see that warning on any specific page? Or does it only appear in the log? If so, how often does it appear?

I’m trying to figure out if this is affecting the normal pageview or if it only occurs in background due to some background processing.

Thanks,
Martin

Hello Nikolaos,

it appears you are using the Google PageSpeed module. So you shouldn’t be getting that “It appears there are stripping the query string versions ” warning. We prepared a fix for this issue for next FV Player release.

Going back to the PHP warning you are getting – it must be related to some plugin or theme you are using. Could you please ask your server tech support to see if they can give you a full trace (which file it was called from on what line) of that warning?

Or can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to preview a video again and see what was added to the logs. Perhaps the trace will be there.

Thanks,
Martin

Hello Edgar,

we don’t have any issues with BunnyCDN in United States on websites serving videos up to 1440p. Are you sure the video is propery encoded for web use?

Please use our video checker and submit the report to us. Here’s how: https://foliovision.com/player/basic-setup/how-to-use-video-checker

If you need to make posting videos easier, then we recommend using Vimeo our of new FV Player Coconut plugin which works with Coconut video encoding service and BunnyCDN. We will also provide setting up that workflow as a service.

Thanks,
Martin

Hello Leho,

thank you for bringing this to our attention.

We will improve this, in the meantime you can just comment out that flush_rewrite_rules() code in FV Player if you are not using the iframe embed functionality.

Thanks,
Martin

Hello Alessandro,

since it works for you we can make it part of the next FV Player release.

The latest dev version can be found here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip That will get rid of the 7.4.21.727 update warning for you as well.

Thanks,
Martin

Hello Carlos,

now you can use the Staging Domains button on https://foliovision.com/my-licenses to enter you staging domain. We were able to add it as it has to be a subdomain, like test-site.company.com. So it’s not an extra free license.

Thanks
Martin

Hello Nikolaos,

are you using any Chrome browser extensions? Some of them enhance the video and I think it might be causing the bad start time issue here.

Thanks,
Martin

Hello Eleonora,

I tested https://syndication.exdynsrv.com/splash.php?idzone=2916384 on our VAST testing tool https://foliovision.com/player/vast/tester and it played an ad every single time.

I didn’t get any ad when using https://syndication.realsrv.com/splash.php?idzone=3865518 but it might be because I’m testing on our domain. Juraj was mentioning an issue with “empty VAST response” which is exactly that.

There is no need to configure the default ad as seen in https://foliovision.com/player/vast/how-to-use-vast#default-ad-tags

You can set up VAST ad to play on on certain videos in the VAST tab of FV Player editor. The screenshot here is old, but it gives you the idea: https://foliovision.com/player/vast/how-to-use-vast#ads-for-individual-videos

If supports wonders why the VAST URL is not in a script tag but in a DIV element, then that’s normal if you haven’t set the ad in FV Player VAST settings.

Please enable wp-admin Settings -> FV Player VAST -> Debug and send us a link to the page where we can see the issue.

You might also be getting no ads if you are not getting enough video plays or if there are not enough ads in the ad inventory, but you have to ask Exoclick support about that.

Thanks,
Martin

Hello Delroy,

please double-check that you also updated FV Player Pro. If you don’t see the update available, you can deactivate and delete the FV Player Pro plugin you are using, then update FV Player and install new FV Player Pro from ZIP file which you get on https://foliovision.com/my-licenses

Thanks,
Martin

Hello Delroy,

does it happen with YouTube videos? There was some critical bugfix which we had to make to ensure YouTube videos keep playing with FV Player Pro.

If your license has expired you are simply not getting that important fix. (Un)fortunately the web technologies change. So we have to charge something for the license renewals, but we do provide discounts if you renew the license on time.

Thanks,
Martin

Hello Kristin,

I will have to test how the recovery routine works when the quality switching is in place. I didn’t test that previously.

Thanks,
Martin