Hello Slogin,

that fv_player_hls_key has to be unique across your entire website (fvplayer shortcodes in post content and FV Player database). Otherwise you might be getting the incorrect decryption key – which is why Juraj is suggesting you to try something better than just “test2”.

In fasct it would be best to use 1beb2ca1-8fce-4110-81ba-843c171a2eb1/hls/test2 as I believe that first part is a result of using the AWS Video on Demand and it should be really unique for each video: https://aws.amazon.com/solutions/implementations/video-on-demand-on-aws/

Thanks,
Martin

Hello John,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/466-composer.zip
To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Until now we were including our “own” lightweight version of AWS SDK for PHP, but it appears we just have to use Composer for it. The plugin ZIP file is 4.3 MB this way, it used to be 1.6 MB with out custom version.

I’ll still look into improving this, but at least you can test things on your end.

Thanks,
Martin

Hello Hung,

so did using that fv_player_load() fix the issue – the player no longer appeared with “ADMIN JAVASCRIPT WARNING” error and you could play it, no? (I see the browser console did warn you about pasting in any code, obviously that wouldn’t normally happen if our loading procedure would work with your theme properly.)

If that’s the case, then you should be asking the theme developers if they provide some JavaScript event which is triggered when they load content using Ajax, like we did suggest to some other user here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-player-with-ajax-based-wordpress-themes#post-108690

If it’s anything that is standard we could support it in our plugin directly. We do listen for standard jQuery Ajax completion event:

jQuery(document).ajaxComplete( function() {  
  fv_player_load();
});

“Admin: Check filed” – that’s our video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker I’m not sure why it won’t work for you though, but let’s leave that issue for later.

Thanks,
Martin

Hello John,

please try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to open that DigitalOcean Spaces browser again and see if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Martin

Hello techcolin,

it’s a strange issue, please start by checking if you checked the “Live stream” checkbox in the FV Player editor: https://foliovision.com/player/video-hosting/hls#inserting-hls-to-fv-player

If that’s not in, then please use our video checker to report the video (here’s how: https://foliovision.com/player/basic-setup/how-to-use-video-checker ) or post the stream link here.

Thanks,
Martin

Hello Lana,

good news, I’m able to reproduce the issue.

There is some problem with the /wp-admin/admin-ajax.php address on your website. I just get HTTP 403 out of it with message: “You don’t have permission to access this resource.” So either there is some serious bug in the PHP code or access to that URL is somehow protected by some security plugin or some security enhancement of your web host.

Please check your web server PHP error logs and look for any errors that could related to fv-wordpress-flowplayer or fv-player-pro plugins or that admin-ajax.php URL. If you are not sure about how it’s done, please ask your web host support. That’s what I would recommend as they should see the cause of that HTTP 403 issue if it’s their internal security routing (in something like mod_security).

Also check if you have any security plugin which is really trying to lock down your website by restricting WP Ajax (that’s a pretty name of admin-ajax.php).

Thanks,
Martin

Hello Lana,

is 444794043 a new video only added today? I can’t see it in the API logs. When did the users experience issues with it?

Are you able to check what device and browser did the users use? If you contacted you using a contact form plugin, then it might be already logged there. If they sent you an email, it would be great if you could ask what they are using.

Thanks,
Martin

Hello Lana,

please provide at least one of the Vimeo video IDs for which the issue has occurred. If it’s 208950915 or 208957948 or 208963645 then it seems the allowed domain for these is set improperly on Vimeo.

It if’s not the case, then please let us know when did the issue occur and what device and browser did your users use.

Thanks,
Martin

Hello Gabe,

please tell us more about why you need such feature. If we like it, we might just add it. Otherwise we might be able to do it a custom programming job or add some documentation to let some other programming team take care of this for you.

Just adding a bare bones feature like this is fairly easy, but it should also work with FV Player Editor and all.

Thanks,
Martin

Hello Robert,

you are right that the subtitles activation is remembered. I think that behavior is desired.

You can use a JavaScript code like this to make sure it’s not remembered:

try {
  delete(localStorage.fv_player_subtitle);
} catch(e) {}

Thanks,
Martin

Hello Ross,

FV Player Pro 7.4.31.727 is out and it fixes this issue.

We have a added this into the unit tests and integration tests, sorry about not catching it earlier.

Thanks,
Martin

Hello Egbert,

we did some tests and found that if https://www.example.com/article/56878/?s=test is provided, then it doesn’t pass any trailing slash for the referrer. But if you do include it in the URL like https://www.example.com/article/56878/?s=test/ then it is indeed passed.

Thanks,
Martin

Hello Jacqueline,

the old format of shortcode should still work. It’s not our goal to break what you did setup in the past.

I’m having a look at our code now.

Thanks,
Martin

Hello Andrei,

you are asking the right questions so it seems you are on the right path – the following snippet works for me to pause a video before it starts playing:

flowplayer(0).bind('ready', function(e,api) {
  console.log('ready!');
  api.pause();
});

You can use your api in place of flowplayer(0). This should also help you with the playlists.

Thanks,
Martin

Hello dplum,

the domain in BunnyCDN settings box in wp-admin -> Settings-> FV Player Pro -> Hosting should be the domain you use for the CDN zone on BunnyCDN. The Wasabi domain needs to be configured as origin in BunnyCDN zone settings.

Like tcnet said, it doesn’t matter where BunnyCDN is pulling from, only the domain used by BunnyCDN is what matters here.

Thanks,
Martin

Hello Kendell,

the video can be paused and resumed as many times as needed. If you need to do a bit of troubleshooting, please test with a MP4 video without FV Player Pro or FV Player VAST enabled.

Thanks,
Martin

Hello Jose,

where exactly do you get that error? Does it appear when reading your posts with FV Player video in them or when editing videos in wp-admin?

Is that the full error and is there no detailed trace?

Thanks,
Martin

Hello Kendell,

you said the user will click some HTML and that will resume the video – you can easily find the player associated with that piece of HTML. Perhaps it’s nested in the player like a standard FV Player Popup would be.

Then you can call:

my_element.data('flowplayer').resume()

Or even just this if there is only a single player on page:

flowplayer(0).resume()

Thanks,
Martin

Hello MichaelTCH,

I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.

It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kendell,

are you able to open that link in your browser? If so, then perhaps it doesn’t like the default user agent used by WordPress. So we could improve our routine to impersonate a real user browser better.

Thanks,
Martin

Hello Sven,

I removed these file paths from your message.

It would be great if you could help us with the testing. Could you please reinstall FV Player (not FV Player Pro) from this file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/344-debug-db-player-meta.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then repeat the action which seems to trigger that error and there should be a detailed log of what happened in your WordPress folder named fv-player-db-player-meta-341.log.

Thanks,
Martin

Hello Julius,

FV Player Coconut can be obtained here: https://foliovision.com/downloads/fv-player-coconut

It’s a free addon, so you can just log into your exiting foliovision.com account and get it. Note that you have to use the FV Player Pro plugin together with it to be able to get the video encryption features.

In case of any issues please check the documentation here:

1) Setup guide: How to Setup Encrypted HLS with Coconut https://foliovision.com/player/securing-your-video/setup-encrypted-coconut

2) End-user guide: How to encrypt videos directly in WordPress with Coconut https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Please let us know if you run into any issue when following our documentation.

Thanks,
Martin

Hello Dave,

FV Player Coconut can be obtained here: https://foliovision.com/downloads/fv-player-coconut

It’s a free addon, so you can just log into your exiting foliovision.com account and get it. Note that you have to use the FV Player Pro plugin together with it to be able to get the video encryption features.

In case of any issues please check the documentation here:

1) Setup guide: How to Setup Encrypted HLS with Coconut https://foliovision.com/player/securing-your-video/setup-encrypted-coconut

2) End-user guide: How to encrypt videos directly in WordPress with Coconut https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Please let us know if you run into any issue when following our documentation.

Thanks,
Martin

Hello Kendell,

please install this plugin https://wordpress.org/plugins/log-http-requests/ and then try to revisit your post with transcript in a 15 minutes. Then go o to wp-admin -> Settings -> Log HTTP Requests and look for the transcript URL there. It might end up with some error. If you see nothing, please try to visit that post again later and check the log again.

Thanks,
Martin

Hello Crystal,

I was testing this on iPhone 6s with iOS 13.5.1 and didn’t had an issue with it on https://foliovision.com/player/demos/mp3-in-fv-player The audio kept playing even if I put the phone to sleep.

It also worked on https://www.getalifemedia.com/mobile/ai-invasion-audio-part-5/

The issue with pausing the track on the lock screen and then resuming it no longer occurs it seems iOS 13.5.1 did fix that issue.

I’m noticing that putting phone to sleep does pause the playback if there is a video stream. If it’s audio only, it plays on background just fine.

Thanks,
Martin

Hello Omar,

we have fixed the RTMP preview for the upcoming FV Player 7.5 version which will take 1-2 months before it’s fully finished. We done some bigger editor improvements in it.

MPEG-DASH stream can be inserted like any other video link. It doesn’t have a strict division of the streaming server URL and the streaming path like RTMP does.

Thanks,
Martin

Hello Dave,

FV Player Coconut will be a free addon for FV Player. Since you have the FV Player Pro license, you will be able to create the encrypted videos with it as well.

Thanks,
Martin

Hello Innocent M.,

you can just paste it here, or mail to support@foliovision.com.

Thanks,
Martin

Hello Innocent M.,

sorry about the late reply.

Please let us know if you are still experiencing some issue. The license check for your domain seems to be passing.

If you are still having some problem, please send over the content of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info.

Please also enable Settings -> FV Player VAST -> Debug.

I also tried to check some random video on your website and I noticed the wp-content/plugins/fv-wordpress-flowplayer/css/icons/flowplayer.woff2 file is missing – hence no play icon in player sidebar. Did you upload the plugin using FTP and did it fail to move over some files? I would recommend you to reinstall the plugin.

Thanks,
Martin

Hello yairbr,

currently the plugin lets you only export the player instances on by one and then import then on the new website. However you probably need to keep the player instance IDs the same. If you have blog articles using [fvplayer id="100"] then than number must not change. This could be imported to let you export all the players and then have an option to keep the IDs when importing.

So the safest way is to export all the wp_fv_player_* tables (wp_fv_player_players, wp_fv_player_videos, wp_fv_player_playermeta, wp_fv_player_videometa) using the database tool like phpMyAdmin which is available in most web hosting control panels. And then import that using similar tool on the new website.

You probably also want to keep the plugin settings. These can currently only be moved with a database tool, although if you put the two settings screen on both website side by side it’s not a problem to move over the settings. In database the settings are stored in the fvwpflowplayer and fv_player_popups rows of the wp_options table. We started building an export/import feature for these settings, but then we got lost in some details and it was never released, so perhaps it’s time to revisit that.

Another option to consider would be to clone the whole website and then delete the unnecessary parts. I did that a couple of times where I needed an almost identical website.

Thanks,
Martin

Hello Hoshang,

we have a routine to try different API servers when loading Vimeo videos, but I see it only detects when the server is down. Now we improved it to deal with bad server response as well.

Please switch FV Player Pro to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta Once you are on beta, you should see the update to version 7.4.26.727.beta available. That update will fix the issue you are having.

If you do not see the update yet, you can just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that and the issue will be fixed.

You also mentioned the email notification reporting a fatal error in FV Player to you. Please try to find it and copy the error message here. Did it occur only once or does the issue keeps reoccurring?

Thanks,
Martin

Hello Bruno,

please reinstall FV Player Pro and it should be working for you.

Please just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that.

Then switch to Beta, here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Slogin,

you should be able to do this without issues. You know what will be the target S3 bucket path like, so you can easily use part of that path for step 10 and 16.

If you are able to do AWS automation then this really should be the easy part of it. When you are submitting a new encoding job you will have to adjust these paths of course, but that really should be possible to do in AWS.

Thanks,
Martin

Hello anshbhawnani,

please try the troubleshooting steps I mentioned in my last message:

Figuring out what’s causing that redirection is not easy. I usually end up logging PHP debug_backtrace(2) in wp_redirect() into some file to see if it’s happening inside of WordPress or not.

I see you are using Cloudflare, perhaps that’s what’s causing the redirection. Can you disable their proxy cache for test? Are you able to exclude just the fv_player_hls_key addresses from their procesing?

In the end the easiest solution might be to use fv_player_hls_key= without slashes or any other special chars. Can you edit these m3u8 files to use fv_player_hls_key=8.1+Introduction+to+System+Hacking ? As long as it’s unique it will work.

Unfortunately I was not able to identify a possible bug in FV Player Pro which could cause your stream to not play. In the worst case you will have to change the fv_player_hls_key arguments in your m3u8 files.

We are also happy to do these troubleshooting steps for you if you order our pro support: https://foliovision.com/pro-support

Otherwise please do through these steps and let us know the result, then we might have some more ideas if it won’t help already.

Thanks,
Martin

Hello tcnet,

I see it works when using a bar HTML5 video tag.

I see, you can also just put a button somewhere on your page:

<button id="pipButtonElement"></button>

And then add a script for it to work with video in FV Player.

pipButtonElement.addEventListener('click', function() {
  jQuery('.flowplayer.is-ready video')[0].requestPictureInPicture();
});

I will check with Alec if we would like to add this as an optional button in FV Player control bar.

Thanks,
Martin

Hello Andy,

Twenty Twenty sets global $content_width; to 580. That might be it: https://github.com/WordPress/twentytwenty/blob/master/functions.php#L47-L51

Can you send us any example of an existing player where that “start again” kind of feature works really well?

Thanks,
Martin

Hello Edward,

we need to figure out something better, but this is what will help with your issue – click “Screen Options” in the top right corner of that wp-admin -> FV Player screen and uncheck:

* Player (or Playlist, if you have older version)
* Player Name (or Playlist Name, if you have older version) – you do not need this one if you embed each player in a post, as the post name shows up in Embedded On column
* Date (I suppose you do not need it)
* Shortcode (you can still copy it with the Copy button)

Thanks,
Martin

Hello anshbhawnani,

does the issue occur in Chrome or Firefox? Does it play in Safari on OS X?

Is your WordPress homepage really https://bittentechsolutions.in? That means https:// and no www.

Do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console in your browser: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please. Do any errors appear on that console?

Thanks,
Martin

Hello David,

sorry about that, I see that change was reverted as we refactored the code around these Vimeo showcases to work with background processing.

Please just deactivate and delete the current FV Player Pro plugin and then let wp-admin -> Settings -> FV Player reinstall the Pro pack for you, or grab a fresh ZIP file of FV Player Pro from https://foliovision.com/my-licenses and reinstall from that and the issue will be fixed.

Thanks,
Martin

Hello Tio,

as you can see in that Stack Overflow answer, this would have to include some CSS code as well. You need some code like that even for YouTube embed codes to appear as responsive.

In our iframe code we already include that max-width CSS property to make sure it at least adjusts to the content column width if the iframe is wider.

We could include a whole bunch of code around the iframe to make it responsive though. It would look like this:

<div style="padding-top: calc( 56.25% + 156px); position: relative;">
  <iframe src="https://foliovision.com/player/demos/amazon-signed-urls/fvp" allowfullscreen style="height: 100%; width: 100%; position: absolute; top: 0; left: 0" frameborder="0"></iframe>
</div>

Thanks,
Martin

Hello tcnet,

I think the last time we had somebody wonder about the Firefox Picture in Picture the request was to get rid of it.

It’s actually a Firefox-only feature as you noted. FV Player can only do what’s possible in the browser window, so that is the Sticky video feature: https://foliovision.com/player/advanced/sticky-video

Thanks,
Martin

Hello Steve,

thank you for the bug report, we have prepared a fix for the next FV Player release to fix the mute button/speaker icon click behavior. The bug has occurred as we improved the cooperation of the volume bar and that mute button: https://foliovision.com/2020/04/reliability-usability-player -> VOLUME BAR IMPROVEMENTS

If you want to get the fix right away then please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Steve,

it does work for me. I make that tweak here: https://foliovision.com/player/demos/align-settings

When you check the HTML code you can find these rules there:

.flowplayer .fp-volumebtn,
.flowplayer.no-volume .fp-volumebar {
....

What browser are you using? No issues here on Chrome, Safari and Firefox.

Actually I see the issue on iPad with iOS 13. We will get it fixed.

Thanks,
Martin

Hello Eric,

the way it works is not because it could cause issues, it’s a deliberate choice. Like you noticed it autoplays on your way down the page, but if you go up again it won’t autoplay again.

However that’s not always ideal, so in the Beta version (any license user can switch to that: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta ) of FV Player Pro we did add another setting:

Also work when scrolling up and do not stop autoplaying other videos on page if user paused some video

That makes the autoplay work also when scrolling up.

For upcoming FV Player 7.5 we also prepared another improvement, where the videos that go outside of viewport do not stop the playback (reset the position) but only pause.

Thanks,
Martin

Hello Asad,

sorry about the delay here, I found that there is a way of getting rid of that player on iOS lock screen: https://stackoverflow.com/questions/56783395/disable-ios-safari-lock-screen-scrubber-for-media

But it’s tricky as some users need this feature, while some like you would prefer to not have it. So I wonder if we can disable it only if the video embedding is not allowed for example.

We also got your refund request, we will follow up on that.

Thanks,
Martin

Hello John,

so are you using DigitalOcean Spaces as a storage and BunnyCDN for the CDN? We use that same setup and so far there were no issues.

There was a couple of days when European BunnyCDN edge servers were slow to pull files from Northern America though. Their Origin Shield should help in that case.

Thanks,
Martin

Hello Jonathan,

sorry about that FV Player Pro error, it occurred as you didn’t upgrade the FV Player first. But I fixed the FV Player Pro code now and you can get new version at https://foliovision.com/my-licenses with the fix in it.

These Vimeo API logs will be cleaner in that new FV Player Pro version too.

Please post the login using https://revealit.me to support@foliovision.com I’ll be able to have a look in about 5 hours from now.

Thanks,
Martin

Hello Aerotaxi,

the JW Player conversion in FV Player would check your WordPress posts and pages for JW Player shortcodes and convert these.

In your player data export it’s obvious that none of your videos have the Splash images set – hence no images. You need to go through your videos and add these images in. The FV Player screenshot feature will be a big help: https://foliovision.com/2019/07/new-video-thumbnail-generator

Thanks,
Martin

Hello Aerotaxi,

you sent use the System Info which might end up being useful, but we need to see the player export. It’s in wp-admin -> FV Player and shows up when you however over each player instance. It’s not the System Info in wp-admin -> Settings -> FV Player.

The basic introduction to it can be found here, I see we need to document how to use the export: https://foliovision.com/player/advanced/player-database

Thanks,
Martin