Hello Tiziano,

does it occur with Vimeo videos?

Are you using custom start time or video position remembering?

Thanks,
Martin

Hello Luiz,

I did not run into the issue with iOS 13.2, 13.3 nor 15.0.

Please test with iOS 13.7 here if possible and let us know if you also run into issues there: https://foliovision.com/player/demos/hls-stream

It seems you are using this CSS to tweak the FV Player styling, but it also removes that close button:

fp-player a {
    background-image: none !important;
}

Thanks,
Martin

Hello Christian,

we have worked on adding this feature. It would be great if you could test it before it’s a part of the official FV Player release.

To do that first deactivate and delete the FV Player Pro plugin you are using (no data will be lost), then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and give you the update version.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Hari,

thank you for the bug reports, we will get it fixed.

Thanks,
Martin

Hello Girsih,

please reinstall FV Player Pro one more time and the Vimeo videos with video password will cache properly.

We also improved the Vimeo video picker to give you the proper URL with the video password included.

Do you actually use these video links with passwords for any purpose? I’m asking as they seem to allow video playback when opened directly – which goes against the purpose of making the video better protected. Please let us know what exact Vimeo security settings do you use for these videos.

Thanks,
Martin

Hello Girsih,

I was not able to reproduce the issue. Please try to enable FV Player Vimeo Security again as the issue could be related to the FV Player Pro internal caching.

If you are still not able to play that video then check Settings -> FV Player Pro -> Hosting -> Vimeo and look for the “There were {number} API errors, last one from {date}.” message. When you click the “show” link next to it it will show details about the errors – does it mention your video at the end of the list?

Thanks,
Martin

Hello Hari,

it seems you have checked wp-admin -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Disable Playlist Autoadvance. That’s what’s stopping the playback to continue with the post-roll ad after your main video.

We will fix this, but please try to uncheck that setting to see if it helps.

Thanks,
Martin

Hello Edward,

if you click any of the remote URLs in that Log HTTP requests plugin it should open a lightbox view with the response message.

That bad root certificate is related to the server outgoing communication – it’s likely not related to the SSL certificate running on your website.

Thanks,
Martin

Hello Cirdec,

I’m sorry to hear about your issues. Please send over the Vimeo video link, it should still play even if you are banned on the Vimeo API.

Thanks,
Martin

Hello Marv,

this should be helping users to realize the audio track is muted as it often is when the video autoplays and people just do not realize there is a button in control bar to turn on the audio in that case.

I see it doesn’t fit your use case, so I tried to add detection of the audio track to only show the notice if the video has sound. But that doesn’t help in your case – it appears the audio tracks are there, but they are empty.

So for now you can only hide it using this CSS code:

.flowplayer.has-fp-message-muted .fp-header { display: block !important }
.flowplayer .fp-message-muted { display:none !important; }

You can just put it into the CSS box in wp-admin -> Settings -> FV Player Pro -> Skin. More tips on styling tweaks can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello Edward,

are you using any SEO plugin? The featured image should be available in the Open Graph header meta tags even if it’s not part of the post content. It certainly works that way when using FV Simpler SEO.

Also, the splash image is part of the page HTML code, so I wonder why won’t the social networks find the image. Please let us know which social network you are using.

Thanks,
Martin

Hello Brian,

seems like the loading routine in FV Player Pro is running into some PHP error. So please check that in the PHP error log.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

You will just have to play the video again and see if it fails.

Another thing would be to try to disabled the Wordfence plugin, maybe it’s interfering with our loading routine.

Thanks,
Martin

Hello Edward,

the My Licenses screen does have a “Show Previous Version” button which currently goes back to the latest release of the 7.4 version.

We also provide the roll-back button in Settings -> FV Player Pro -> Tools, but it also goes way back to 7.4.

So I think it would be better to add a button to go back one version there.

Thanks,
Martin

Hello Brian,

could you please send a test page, or at least the Vimeo video URL? Are you sure they can be opened on Vimeo, at least when you are logged in?

Please check Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like this:

Your Vimeo access token has been successfully verified (last check: {date})

Does it appear?

Do you use wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax loading?

Please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, does it show for some of the video which do not play?

Thanks,
Martin

Hello Cirdec,

please tell Vimeo about the difficulties you run into with the API due to the splash screen URL changes. Then they shouldn’t have a problem with removing of the ban.

Thanks,
Martin

Hello Girsih,

I found an error in the API, it’s related to the fact that some of the video qualities on Vimeo are now using MP4 format. So we have to exclude these and it was causing the issue here.

Now it’s fixed, the video should play for you again.

Please try to switch the Vimeo privacy setting to “Private” too.

Thanks,
Martin

Hello Edward,

the FV Player Pro and FV Player Pro Beta version numbers are often different. If you only download the ZIP file from My Licenses screen on foliovision.com and check the main plugin PHP file, you will see the standard “Release” version number and not the Beta version number.

Thanks,
Martin

Hello Cirdec,

we have added the rate limit processing into FV Player Pro Beta. Strangely the Vimeo PHP library doesn’t deal with it.

FV Player Pro 7.5.10.727 is out and it fixes the splash caching issue if the player had no splash image stored. That could actually cause some extra calls to Vimeo API which (when combined with the global refresh of the splash screens) could lead to some over-usage.

Please contact Vimeo support if the ban is not lifted in a day from now. They shouldn’t have any problem with removing it as it’s a side-effect of the sudden splash image links change.

Thanks,
Martin

Hello Cirdec,

if your server if banned from API then new splash screens won’t load for you. The ban should be lifted automatically after some time I think.

But please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, perhaps it was requesting information about a missing video again and again. So the fix would be to remove that bad/missing video first to stop the API from trying to get its details indefinitely. Although it does cache the response to avoid overuse.

Thanks,
Martin

Hello Steve,

sorry about the confusion about the bad shortcode. I was not saying that you are using a bad shortcode and that it’s the cause of the issue.

I just posted a reply to the forums and realized my shortcode has changed. So I realized you got the bad shotcode in the email notification. That’s why I post another reply, this time I ensured the shortcode will not be affected by the forums and I let you know that you got the bad shortcode – in the previous forum email notification, I see I totally omitted that part in my message and it had to be really confusing.

—

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

That way you will be on the latest FV Player Pro Beta. Now you can re-save any of your posts/page and the FV Player shortcode will automatically fetch proper splash screens from Vimeo.

This way you can fix the playlists one by one. I know it’s not ideal, we will work on automating this routine.

Thanks,
Martin

Hello Steve,

please start by checking Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like this:

Your Vimeo access token has been successfully verified (last check: {date})

Does it appear?

Next please try to post a new shortcode into a new test post and save it:

[fvplayer src="{vimeo video page link}"]

Will it add a proper splash image that way?

If not, then please enable Settings -> FV Player Pro -> Pro Features -> Debug to Verbose. Then try to post some other Vimeo video and check:

1) Settings -> FV Player Pro -> Hosting -> Vimeo (Pro), there might be a message like this:

There were {number} API errors, last one from {date}.

…with a show link to reveal the errors, please let us know what does it show.

2) If the above is not enough please also check the fv-player-vimeo-….log log file created in the root folder of your website. It should say something about the video which you just posted.

Thanks,
Martin

Hello Cirdec,

yes, the export JSON is exactly what I was expecting. It shouldn’t take long before all the Vimeo splash images are processed.

If it seems nothing is happening, please set Settings -> FV Player -> Pro Featured -> Debug to Verbose. That will create a log file where you should see messages like “getting splash for …”.

Thanks,
Martin

Hello Douglas,

please let us know how do you store the FV Player instances. Can you see all of them in wp-admin -> FV Player?

Or do you use bare shortcodes like [fvplayer src="https://vimeo.com/..."] ? Do do you use shortcodes also with the splash argument like [fvplayer src="https://vimeo.com/..." splash="..."] ?

Please let us know what message you get when you click that “Refresh splash screens and durations” button as well.

Hello Cirdec,

please let us know what message you get when you click that “Refresh splash screens and durations” button.

Thanks,
Martin

Hello Deborah,

thank you for all these details. However –

The image in the FV Player editor screenshot seems fine to me. So it seems to me it’s failing to pull the image from the editor.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and the issue should be fixed.

I removed some old code, right now I’m sure why it started acting up like this.

Thanks,
Martin

Hello Matthew,

please check Behavior -> Events in your Matomo and click “Switch to Event Name”.

Then go to Event Categories -> “Video start” . Do you see all the proper video names there?

Thanks,
Martin

Hello Cirdec,

FV Player Pro has a feature to let your users download the videos (certain types – MP4 and Vimeo): https://foliovision.com/player/advanced/video-downloading-with-simple-history

However if you would like to also prevent the video piracy it would be a whole another issue – we would have to integrate with DRM provider like EzDRM or BuyDRM – they do offer offline DRM protection as well.

If you are building a mobile app, then that would have to be taken into consideration as well.

Thanks,
Martin

Hello John,

please make sure you mark the stream as “Live” in the FV Player Editor and reinstall FV Player from https://wordpress.org/plugins/fv-wordpress-flowplayer or using wp-admin -> Plugins -> Add New.

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I found there was a new bug in the live streaming count-down.

Thanks,
Martin

Hello Cirdec,

there shouldn’t be any issues, specially after the fix in 7.5.7.727. Please let us know how it goes.

Thanks,
Martin

Hello Simo,

changing video from private to public and back only helped as FV Player Pro was able to cache the video information while it was public. So now it no longer plays again.

Please upgrade to FV Player Pro 7.5.7.727, there was a bug in the Vimeo fallback API handling. Then your videos should play without changes.

Thanks,
Martin

Hello Matthew,

are you not using the FV Player Matomo integration? https://foliovision.com/player/advanced/matomo-analytics-fv-player

Please let us know.

Thanks,
Martin

Hello Cirdec,

please provide the URL of such new video along with the splash screen URL which FV Player is trying to use.

Thanks,
Martin

Hello Lana,

you will also have to enable Settings -> FV Player Pro -> Integrations/Compatibility -> Scan video length.

Thanks,
Martin

Hello Cirdec,

how are you selecting videos with FV Player? If you post a new Vimeo video (or any old Vimeo video again) I see it gets a splash screen like this: https://i.vimeocdn.com/video/708480577-1981ef282c33cba7f73d794fa31f6d06a657535cb965561376c14c79bb729e1d-d_1920x1080?r=pad

It seems Vimeo has changed the URLs for all the splash screens.

If that’s the case we need to roll out an update which will force the update and all the matching splash screen URLs. So you wouldn’t have to click that button which I was mentioning.

Thanks,
Martin

Hello Cirdec,

please upgrade to FV Player Pro 7.5.5.727 and then use the “Refresh splash screens and durations” button in Settings -> FV Player Pro -> Hosting -> Vimeo.

It should solve the issues unless you use the old [fvplayer src="..." splash="..."] shortcodes. Please let us know.

Thanks,
Martin

Hello Lana,

the “Unfortunatelly your FV Player license has expired.” might keep appearing even after the renewal as WordPress only checks for the plugin updates twice a day.

For the new FV Player version we have added a subtle button which shows if the license is expired and it runs a forced license check.

Thanks,
Martin

Hello Ron,

we improved our handling of the WooCommerce order keys. Please get a new plugin ZIP file at https://foliovision.com/my-licenses when you get a chance and reinstall from that.

Then you manually created orders will have the proper order key in the email video viewing links.

Thanks,
Martin

Hello Francus,

I think you are right, migrating away from Bunny.net Stream might be a challenge – each video URL looks completely random to me, so it’s not easy to figure out which video URL belongs to which original video in your computer if you would have to re-upload them somewhere.

So you would have to get a list of your video names and their Bunny.net Stream addresses using their API or perhaps by asking Bunny.net support for it. Our FV Player Migration Wizard won’t be able to help with that unfortunately as it requires the video names to match in the source and target locations.

I’m not sure if we will be able to fully integrate Bunny.net Stream with FV Player this month, but it’s possible. If you decide to go that way you can already upload video to it using the Bunny.net interface and then use the resulting HLS streams with FV Player even right now.

Thanks,
Martin

Hello John,

yes, that’s it. On our end we will try to improve it so that a mistake like this won’t cause the video to not play at times.

Thanks,
Martin

Hello Adamo,

yes, free FV Player with FV Player Coconut lets you serve unprotected HLS streams from Digital Ocean Spaces.

With FV Player Pro you get the encrypted HLS streaming using Bunny.net CDN which adds additional video protection using URL tokens.

These are the 2 setups which we support in the setup wizard. It would be possible to not use Bunny.net CDN in the setup with encrypted HLS, but the video protection would be lower.

Another interesting setup might be to store the video files on Bunny.net instead of Digital Ocean Spaces, but we like to keep the files and their CDN serving separate. It lets us put up backup CDNs for example, or just switch the CDN providers when needed.

Thanks,
Martin

Hello John,

it appears that the issue occurs as the video file has the public access without S3 token enabled.

But then FV Player Pro tries to load it again with the S3 token added to the URL and it freezes.

Did you make that video publicly available on that https://or…os.s3.amazonaws.com/sales_page_videos/OR….21.mp4 URL on purpose?

Is the goal to protect all of the videos in that or…os S3 bucket?

Please let us know.

Thanks,
Martin

Hello Adamo,

we will change that delete link to look like a standard WordPress post table row action – showing on hover in red color. That is the standard WordPress interface principle which we missed here.

Thanks,
Martin

Hello Ahmet,

so it says the video https://vimeo.com/528217340 doesn’t exist and it seems that it’s true. Could you please double check?

We will ensure you get the proper error message when playing and not “It seems this video doesn’t belong your vimeo account or you miss the video_files capability for your API key”.

Thanks,
Martin

Hello Ahmet,

if the player starts loading the video and gives you the error message, then the issue won’t be with the scripts. If you are getting there errors from the Check template function, then perhaps your homepage is using some special template.

It’s strange that the videos do not play for you in the frontend only. Are you still running into the issue?

Please install the Log HTTP Requests plugin and then re-save FV Player Pro settings.

Then try to play a Vimeo video in front-end and check wp-admin -> Tools -> Log HTTP Requests – you should see the request to load the Vimeo video information there. Does it show any error?

Thanks,
Martin

Hello HungTQ,

that URL does’t seem to open without a VK.com account. Please check if it’s private or publicly available.

Alternatively please look up “og:video” in its HTML code and send over the tag which might look like this:

<meta property="og:video" content="https://vk.com/video_ext.php?oid=60847820&id=166396217&hash=710ca36d452e29f8"/>

Thanks,
Martin

Hello HungTQ,

it seems it would be possible. Could you please send a link to one of the videos you would like to embed?

Thanks,
Martin

Hello Edward,

we will check the issue of the empty subtitle lines not adding paragraph breaks.

Thanks,
Martin

Hello Andrew,

I see I didn’t get back to you about this, it was addressed in FV Player 7.5.4.727 released on August 18.

Thanks,
Martin

Hello Mike,

I posted a bad link, so I’m reposting my message now:

Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/14887-editor-troubleshooting.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

It’s a special version of FV Player where I put in some additional code to ensure the editor interface is only loaded once. I’m not sure what could be causing the issue yet, but if you could test it out it would make it more clear.

I was asking you whether you are using any special editor or page builder – do you use any plugin which adds some widgets or custom Gutenberg blocks? Do you use Gutenberg or the Classic Editor or some page builder?

Thanks,
Martin

Hello Naoki,

when I open your link in a new Google Chrome Guest window (great feature, it means there is no browser history and no Media Engagement Index score which normally allows autoplay either) it plays. I can reload that page or go to some other page and go back and it always plays.

When I do that same test in my regular Google Chrome, it plays too.

I tried a new Firefox regular and incognito window and it played in both as well.

Are you logged in to YouTube? Please let us know. Sometimes it remembers the video position and the API is not able to change it.

However I do notice a problem – when I changes “0s” in the link to say “30s”, it does not always play the video – sometimes it shows the video paused and you have to hit the play button. We can fix that, but it would play with muted sound unfortunately.

Thanks,
Martin

Hello Ron,

the no payment_key issue and the no “View Access” panel issue has been fixed.

Please get a new plugin ZIP file at https://foliovision.com/my-licenses and reinstall from that.

Once you create a new order, these issues will no longer occur.

Thanks,
Martin