Hello Robert,

please reinstall FV Player Pro – deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That way the issue will be fixed. It seems we made a mistake when adding this feature for Editor role users.

Thanks,
Martin

Hello HungTQ,

this should not be happening at all. We got a report like this before and I did run into the issue myself on one website a while ago.

Please let us know if this keeps happening to you very often.

I will keep my eyes open to see if I ever run into it again.

I see that an option to remove players which are not used anywhere could be useful.

Thanks,
Martin

Hello,

we have avoided the PHP 5.2 compatibility issues. Please reinstall FV Player from this link https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should be working for you, if you really cannot upgrade your PHP version.

Thanks,
Martin

Hello Steve,

the step to configure video_files capability might not be there 1-2 years ago. If you generated a new key with that capability, it should let you play videos again.

Thanks,
Martin

Hello Steve,

the “It seems this video doesn’t belong into your Vimeo account or you miss the video_files capability for your API key.” error can only occur if the initial video load through our API (which we use to get MPEG-DASH streams) fails. So it’s strange that you do not see these failed request in Log HTTP Requests. Or do you see some requests that were failed or taking too long?

Does the actual video belong to the same Vimeo account as the API key? Please also check if the API key/token has the video_files capability. You can see how to set it up here: https://foliovision.com/player/video-hosting/how-to-use-vimeo#access-token-setup -> “make sure you only choose Public, Private and Video Files scopes.”

Thanks,
Martin

Hello Anton0758,

could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should work.

I found that we forgot to include a single , in the code and that has caused the issue. We will add automated JavaScript code check using JSlint to avoid issues like this.

Thanks,
Martin

Hello Leona,

if it behaves properly without FV Player Pro, then it really suggests you have configured some other CDN in wp-admin -> Settings -> FV Player Pro -> Hosting.

Please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Cloudflare – is the domain name really empty? You will have to enable FV Player Pro to be able to check it out though.

Thanks,
Martin

Hello Karun,

thank you for letting us know. Configuring that IP forwarding should be a core part of any advanced CDN setup as different WordPress plugins need the proper user IP – for security and proper logging.

Thanks,
Martin

Hello Oranzni,

we will probably add a function to create new Collections right in the FV Player Bunny Stream job browser

Thanks,
Martin

Hello Joe,

it seems that video ad URL does not work – it gives a HTTP 403 code. The main video won’t play either.

Are the other videos on the website playing fine? Now the main video started to play as I was writing this message.

Thanks,
Martin

Hello David,

can H5P work with video element provided by a 3rd party player? Unless they built their technology to work like that it would be really difficult to recreate all of these Interactive Video features: https://h5p.org/interactive-video

Thanks,
Martin

Hello Nick,

thank you for confirming. If you did not enable Caching -> General -> Vary Cache -> URL Query String then please do – it will help with any plugin that has a change in its CSS and JavaScript files, not just FV Player.

I added this to our article about how to use CDN properly too: https://foliovision.com/2017/06/wordpress-cdn-best-practices

Thanks,
Martin

Hello Nick,

I was not able to reproduce this issue.

It seems you are using Bunny CDN with Perma-Cache which might not be hanging on to old JavaScript files from the previous FV Player version.

Please try to disable Bunny CDN on your website and see if that helps.

If it helps, then clear the Bunny CDN Perma-Cache. I wonder if it can be configured to respect the URL query strings for the JavaScript and CSS files. Please check if you have Caching -> General -> Vary Cache -> URL Query String enabled.

Thanks,
Martin

Hello Apasho,

I was wondering more about the JavaScript code – that’s where I would be looking for issues if the video doesn’t load properly.

If there is anything to initiate the video playback (autoplay) then please start by removing that part and see if it fixes the video playback.

Thanks,
Martin

Hello Apasho,

what code does is use to play these videos inserted via Ajax?

On the watch page, when one clicks on a link, the output of the flowplayer shortcode is inserted into the page and starts the video

Thanks,
Martin

Hello,

your web hosting is using a PHP version older than 5.5, which is really old an insecure. WordPress recommends using PHP 7.4.

But we will check if we can fix this easily.

Thanks,
Martin

Hello Cirdec,

thank you for these details. It appears some of the code on your website is using “const i” which then runs into an issue with the “var i” in some of FV Player code. So I took care of this bad practice in our plugin and the other plugin will no longer interfere with it.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then also reinstall FV Player Pro – deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That way the issue should be fixed.

However your console also shows the “Uncaught TypeError: L is undefined” coming from Elementor – I’m not sure if this will still break the JavaScript (and thus FV Player) or not.

Thanks,
Martin

Hello Cirdec,

I checked your website and the video here plays: https://www.y…r/topic/vive-le-vent-piano-debutant/

But what’s strange are the two big symbols above the player – coming from LearnDash.

It seems you are using some CSS optimization which might be broken. You should start by clearning and WordPress caches and see if that fixes the issue.

If you still can’t play FV Player videos, please provide the screenshot of your browser console.

Thanks,
Martin

Hello Cirdec,

please let us know what editor you are using – is it Gutenber, the Classic Editor or some page builder?

Please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page where the issue occurs again and see, if any error appears on the console.

Thanks,
Martin

Hello Girish,

sorry about the late reply – no, the 4th level domain should not matter. What exact issues you are running into? Did it keep saying your license key is wrong?

I realized the improved Restrict Content Pro support in FV Player Pay Per View was not released yet. Please grab a fresh FV Player Pay Per Vie ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Then you can pick which membership level belongs to which player and it should fix your issue – see the guide here: https://foliovision.com/2022/02/video-subscription-wordpress -> How does it work?

Thanks,
Martin

Hello Daniele,

your video is 3 minutes 53 seconds long, while some of your chapters go past that time – up to 5 minutes and 27 seconds. That’s why these chapters do not show.

Please let us know if that explains it or if the video duration is not properly detected.

Thanks,
Martin

Hello Cirdec,

a simple

.fv-fp-chapter {
    display: block;
}

should work.

Please let us know if it helped and we will add it into the CSS tips.

Thanks,
Martin

Hello Cirdec,

that reply from Vimeo support is very vague. I was expecting they will tell you about the request rate limits (which we respect) and issues when accessing missing videos (you cleaned these up).

Please ask your web hosting provider how many other websites are on the same IP address as your website – perhaps the issue comes from some other website which might not belong to you at all.

Or do you see many recent entries in Settings -> FV Player Pro -> Hosting -> Vimeo -> There were {number} errors -> (show) ?

Thanks,
Martin

Hello Quest,

about the fullscreen bug – please try Settings -> FV Player -> Mobile Settings -> Alternative iOS fullscreen mode instead.

Thanks,
Martin

Hello Cirdec,

yes, that’s it. If you scroll up a bit you should see this part too:

Vimeo API action on Thu, 10 Mar 2022 ... /me on ...

That “/me” part proves that it’s just a standard request to get the account details.

Thanks,
Martin

Hello Christian,

previously I noted that the video duration for your videos appears to be just “h”. I found that issue and fixed it.

Please reinstall FV Player from this link to get the fixed version: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then since you are using Settings -> FV Player Pro -> Integrations/Compatibility -> Scan video length, all of these video duration should be set properly in matter of minutes or hours – depends on if you have dozens, hundreds or thousands of videos.

Thanks,
Martin

Hello DaVaughn,

it seems your website is removing all the inline <script> tags. So FV Player VAST is not able to read the configuration.

It seems you are using Autoptimize. The optimized file does containt the FV Player VAST configuration, but because it’s set to defer loading it’s just not there on time when FV Player VAST is loading.

Please follow our Autoptimize recommendations here, that will solve the issue and keep the website optimized at the same time: https://foliovision.com/player/advanced/player-minify-plugins#autoptimize

Thanks,
Martin

Hello HungTQ,

the first video could work, but the private content is a lot more difficult to obtain. We would have to probably support the full VK.com authentication schema.

I’ll check with Alec if we would like to support that.

Thanks,
Martin

Hello Francis,

it seems that Buddyboss supports Gutenberg modules in the mobile app – what does happen if you use the FV Player Gutenberg module? Do you see any output? Perhaps we only need to add the scripts and it would actually do something.

Thanks,
Martin

Hello Christian,

actually it should really just work.

Could you please provide the export of the player with the Bunny Stream videos? You can get that on wp-admin -> FV Player when you hover the player row – the Export link will appear. I wonder if these videos do have their durations properly stored.

Thanks,
Martin

Hello Apasho,

it seems to me something like this should really work:

var api = jQuery('.vc_active .flowplayer').eq(0).data('flowplayer');
if( api ) {
  api.load();
}

Thanks,
Martin

Hello Apasho,

wouldn’t it be better to just use the autoplay function of FV Player? If it somehow plays the video in one of your hidden panels, perhaps we can improve it to only work for a player which is visible.

I would recommend you to use the callback to get access to the player API, like:

flowplayer( function(api,root) {
  ...
});

More in our programming guide: https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello Eventeshu,

to figure out these strange errors we need to know what [fvplayer] shortcode is causing it. You can install the Query Monitor plugin and check a couple of pages with FV Player while logged in until you find the page where these PHP warnings are occurring – the Query Monitor stats in the gray WordPress admin bar will reflect that and provide details when clicked.

In the worst case you might need to match the timestamp of the error log with the timestamp of the access logs. It might be occurring for some background task.

Another thing that might help would be the full error trace. That might only be available in the raw PHP error log.

Thanks,
Martin

Hello Charles,

I think you are interested in the download button which would be a part of the player directly, just like Harold said when starting this thread:

I know there is a separate shortcode that creates a download link. That’s not what I want.

We were looking into this just couple of weeks ago and the download button could technically be added into the player control bar. However when we looked at different video websites out there we found that the players which do provide the download button show it below the player together with some other useful information like number of views, likes or embed button.

So we are thinking of adding such feature that would let you show a lot more useful functionality below the player.

Thanks,
Martin

Hello Dimitrii,

I can see the issue. It’s an easy fix, I’m just adding it into our test suite to ensure if won’t repeat.

Thanks,
Martin

Hello Kendell,

as I was mentioning LearnDash LMS does use some HTML markup which has to be present on the player for it to work with the video progression.

The shortcode has to be in the LearnDash Video URL field, otherwise it does now work.

In your case you could perhaps store the resulting shortcode in their post meta field or put it these using WordPress filter get_post_metadata for the _sfwd-lessons and _sfwd-topic meta keys. The actual video URL is stored as sfwd-lessons_lesson_video_url or sfwd-topic_lesson_video_url key in the meta value array.

It took us a while to figure it out, you won’t find that in any LearnDash LMS docs.

Thanks,
Martin

Hello streamlife,

you could make it part of your theme.

If you defer the JavaScript loading on your websites, you should also wrap it in:

document.addEventListener("DOMContentLoaded", function() {
  ...
} );

There is no function to easily add new share buttons. If you know PHP when you can use the “fv_player_sharing_html” WordPress filter to add in HTML code and then add CSS to style it.

You can read more about that in our programming guide: https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello streamlife,

it seems that category page loads videos using Ajax. Please try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere.

Thanks,
Martin

Hello Michael,

I see the issue with the Restrict Content Pro signup form you are running into. Did FV Player Pay Per View not give you just the right options?

With FV Player Pay Per View we let you specify the membership restriction for each player, so you shouldn’t have to use the Restrict Content Pro features for it. But you should still be able to use their shortcodes in post content if you need to give the users with access for text for the video.

We have a lot of experience with Restrict Content Pro and Easy Digital Downloads. We only run a single website with WooCommerce and everything about it is harder and more complex.

Thanks,
Martin

Hello Ioannis,

that functionality is part of our FV Player Playlist Randomizer addon plugin. We should be able to make to available for sale next week.

Update: it’s part of FV Player Pro now.

Thanks,
Martin

• This reply was modified 5 months ago by Martin.

Hello Apasho,

if you use flowplayer(function (api, root) {}) then it’s even better. It should definitelly work for a player that is appended via Ajax.

However is that script present on the page before that Ajax call?

Thanks,
Martin

Hello Michael,

3) The playlist are supported with FV Player Pay Per View (and the WooCommerce version too).

But that wouldn’t really help with your courses – instead you can setup multiple membership levels with Restrict Content Pro and then set each player to be accessible by one of these memberships. Then it will tell the user which membership level to buy to get access to the video.

I see we haven’t documented that feature yet, so we will do so.

Thanks,
Martin

Hello Kendell,

are you using FV_Player_MetaBox? This is how we register that for LearnDash:

if( class_exists('\FV_Player_MetaBox') ) {
  new \FV_Player_MetaBox( array(
      'name' => 'FV Player',
      'meta_key' => 'lesson_fv_player',
      'post_type' => 'sfwd-lessons',
      'display' => false,
      'multiple' => false
    )
  );
  new \FV_Player_MetaBox( array(
      'name' => 'FV Player',
      'meta_key' => 'lesson_fv_player',
      'post_type' => 'sfwd-topic',
      'display' => false,
      'multiple' => false
    )
  );
}

If you do something similar you could try to change your key to the lesson_fv_player as seen above and then update the database entries.

Then once you save the lesson it should be used for the video progression.

The downside is that the display would be limited to what LearnDash has built-in.

The problem is that LearnDash LMS does use some HTML markup which has to be present on the player which is used for video progression and also some JavaScript globals. It was not easy to create this integration.

Thanks,
Martin

Hello Karun,

are you able to get the videos without DRM to play?

FV Player Coconut does offer the DRM too and it has a setup wizard. The Bunny CDN which it uses it a lot chaper than AWS too.

Thanks,
Martin

Hello Yairbr,

we are reworking the editor design, so that should fix it.

It would be great if you could attach a screenshot of the issue so that we can be sure we avoid that issue in the new design.

Thanks,
Martin

Hello Apasho,

my inclination would be to not use the iframe. It would be better to only append the player markup to your page using Ajax.

If you need to access the FV Player API instance in the iframe, you can access it using code like this:

var api = jQuery('iframe').contents().find('.flowplayer').data('flowplayer')

But you need to include some headers to let your headers permit such action. Which is why I wouldn’t recommend to use iframe in the first place.

Thanks,
Martin

Hello Michael,

thank you for the link. It’s a Firefox-only bug which occurs when using the DRM Text feature of FV Player Pro. We will figure it out.

Thanks,
Martin

Hello Apasho,

I found the moov checker was broken. It’s fixed now, the moov position is at 676914 byte which should work.

I wonder which part of these MP4 format details could be responsible for the iPhone playback issue.

Thanks,
Martin