Hello Kongsamdx,

here’s how to open your browser developer console: https://foliovision.com/player/troubleshooting/javascript-browser-console

So please play your video on your desktop computer, open that console, copy-paste the following to it:

flowplayer(0).video.width

…and then once you hit Enter you should get the video width which FV Player has detected.

The older plugin versions can be found on https://foliovision.com/my-licenses -> Show Previous Version, but I wouldn’t recommend that as you wouldn’t be getting the security fixes (and also playback fixes on new mobile devices for instance).

Thanks,
Martin

Hello miksmusic,

unfortunately it was only around since 7.5.0.727.

Here’s what you posted regarding FV Player 7.5 and 7.4:

I managed to improve the overall performance but there’s a bizarre issue I can’t quite understand. Seems to be related to v.7.5 only.

In short, if I have a number of players preloaded on a page and if i start playing the media one by one, eventually it will stop loading (only load with a considerable delay like 2-3 minutes or more). It’s somewhat random but seems to be happening more often after playing a larger file.

All media links are correct.

The first click always loads fine, not matter the file size.

Downgrading to 7.4 fixes the loading issue but 7.4 lacks the js events that I’m using elsewhere on the site, so ideally would prefer to stay with 7.5.

Please let us know what you did to improve the performance. What exact issue were you trying to solve?

Thanks,
Martin

Hello Kongsamdx,

are you able to run this script on the browser console when the video plays?

flowplayer(0).video.width

That way we should see if the proper video width is detected.

If it’s zero, then Cloudflare might be hanging on to the old version of the FV Player script file. There are setting to ignore the query string versions, so these should be disabled.

If even that won’t help, please provide a link to your video file.

Thanks,
Martin

Hello Steffen,

please post a test page where we can see the issue.

We never heard of such error, it seems to me something might be breaking the JavaScript when the ads are enabled.

Thanks,
Martin

Hello Kongsamdx,

I see we are not detecting the video resolution for HLS properly, when playing with the HLS.js library.

We are fixing that, then Android will no longer force the landscape orientation.

Unfortunately I was not able to check your videos, I was getting HTTP error 451. Perhaps it was due to some country blocking.

Thanks,
Maria

Hello Plast,

you should be able to host your videos on a subdomain without issues. FV Player will have no issues with that and all you have to do is to replace the video links: https://foliovision.com/player/tools/migration-wizard

So where you used https://domain.com/videos/my-video/index.m3u8 you will then use https://streaming.domain.com/videos/my-video/index.m3u8

I will check with Maria regarding what she was trying to say:

Sadly, FV Player cannot be configured in such an way.

Thanks,
Martin

Hello Remco,

please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then your page should not require so much processing to load all the players. The ultimate fix would be to only load the players which are using autoplay, which are liked to using the video link feature or which are in viewport. We plan the re-work the autoplay to only work in viewport, so that will be a good time to revisit this.

Thanks,
Martin

Hello Mark,

that code looks good, however when does it run? Does it run right on the pageload or when leaving the page? In the first case FV Player might not be yet loaded and in the later is might already be unloaded.

What is really the ay variable?

Thanks,
Martin

Hello Remco,

I’m noticing this behavior on your website and also on our website, but not on some other websites. We will dig into it.

Thanks,
Martin

Hello Remco,

thank you for the bug report!

We are working on the fix, it’s almost ready.

Thanks,
Martin

Hello Andy,

thank you for the tip, please let us know what theme you are using too.

Thanks,
Martin

Hello kongasamdx,

this should already be working well. Please send the video file URL or use our Video Checker to submit a report of the video: https://foliovision.com/player/basic-setup/how-to-use-video-checker

That way we can check why FV Player fails to detect that the video is vertical and why it forces the landscape orientation in fullscreen on Android.

Thanks,
Martin

Hello kongasamdx,

FV Player already detects the video aspect ratio and if it’s shot in portrait mode of the phone camera it should not be forcing the landscape orientation of the player when in fullscreen.

Are you sure that the actual video is not with the landscape aspect ratio with black bars on sides or the actual picture?

Please use our Video Checker to submit a report of the video: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello kongasamdx,

sorry about that, I did not realize that rule will have to work with !important, I added it in now: https://foliovision.com/player/advanced/css-tips-and-fixes#airplay

Thanks,
Martin

Hello Catherine,

I see that our function to avoid duplicate splash image uploads only works for the new players and not what you already posted to the website. We will improve that.

We found the behavior of the Featured Image is hard to adjust for the Gutenberg editor (block editor), so we need to take that into consideration.

Thanks,
Martin

Hello Gillian,

it played perfectly fine for me. Do you actually see that the player runs out of buffer when it happens? In my case the white part (buffer) of the timeline is always ahead of the red part (progress), but perhaps in your case it just fails to load a big enough part of the video on time.

The issue could be between CloudFront and some of your users, somewhere in the internet routing. To improve that you could be using a backup CDN for your videos. We have a plugin which detects a playback issue and then offers the backup CDN.

Reliable video streaming can be challening, for example Vimeo is using different CDNs to ensure stable video playback and Netflix is operating their own network of CDN servers, which of course only makes sense in large scale.

Thanks,
Martin

Hello Tonia,

I see, we are stuck with Guzzle version 6.x as we try to retain the PHP 5 compatibility. I increased that for AWS to PHP 7.2.5 which gave us Guzzle version 7.4.4.

Please try if it works with that if you if you can – here’s the plugin ZIP file to try: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/aws-php-7-2-5.zip

Thanks,
Martin

Hello Mark,

did Matomo support confirm that they actually work with the flowplayer() function to obtain the video title?

Thanks,
Martin

Hello James,

the downside is that if you use the standard built-in player with no DRM text is that the video is then easy to screen capture.

Thanks,
Martin

Hello Tonia,

these conflicts are unfortunate, in FV Player we only load these 3rd party libraries when it’s necesary.

For the next FV Player version we updated to the latest Guzzle HTTP library version. Perhaps that will avoid the conflict with ElementsKit Pro. If you would like to check that then please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

If that won’t help, then I wonder what version of Guzzle HTTP is in the ElementsKit Pro plugin.

Thanks,
Martin

Hello Tonia,

the issue occurs when you upload the video into the root folder. We are working on the fix, but we strongly recommend that you categorize your videos.

Thanks,
Martin

Hello Gbrother,

I checked your test page and I can see “click here” and “click on this link” links which seem to work just fine.

Thanks,
Martin

Hello Gbrother,

I can see the issue on your website.

That simple HTML form of a video lightbox link is only meant to work with MP4 video file link. It won’t work with a Vimeo link.

But you can add lightbox="true;text" to your shortcode, as seen here: https://foliovision.com/player/basic-setup/using-lightbox#anchor-text-with-lightbox

Thanks,
Martin

Hello Mark,

we actually use the matomoTitle property which Matomo Media Analytics should support: https://developer.matomo.org/guides/media-analytics/options -> Flowplayer

Please confirm with Matomo what this kind of Flowplayer tracking actually works. Do they work with the actual flowplayer() function? If yes, then it should really work.

Are you able to check which pages are affected by this “Unknown” video issue and then check if the matomoTitle can be found in the HTML code?

Thanks,
Martin

Hello Bill,

yes, that’s the white stripe which I was referring to. It seems to show before FV Player loads.

As far as I can tell it seems to show even if FV Player is not there. Could you please replace the FV Player on that page with some text to see if it the white stripe still shows up?

Thanks,
Martin

Hello Paolo,

please try visiting wp-admin -> Setting -> Permalinks as that might fix the issue. If it will then we will check how to make the rewrite rules added using add_rewrite_endpoint() more reliable.

If it won’t help, please try to post the video into some article and not on the homepage.

Thanks,
Martin

Hello Carly,

please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, does it show anything new?

Could you please also share your Vimeo API key with us? You can use https://revealit.me/ to share it with a reasonable level of security and the API key is easy to regenerate when we are finished.

Thanks,
Martin

Hello Bill,

does the issue occur when the page is loading or when you click to play the video?

Thanks,
Martin

Hello Jovan,

please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/4990880049-schema.org-video-ads-fix.zip one more time, it should be fixed.

It seems your theme adds some HTML markup for the excerpt more text, so I just set it to use the WordPress default.

Thanks,
Martin

Hello Hoshang,

there were no changes recently, but if you download the plugin again, it will contain the readme.txt file with the changelog. I put it in now.

Thanks,
Martin

Hello Carly,

unfortunately the API is not able to fetch any videos from your Vimeo showcase.

Previously you said:

The videos in my Vimeo showcase are not public. I restricted them to hide from Vimeo and only embed on my website, because they are part of a paid subscription product.

That should work just fine. I tested with these exact settings and it works. The actual showcase shows empty on https://vimeo.com/showcase/8872058 but on foliovision.com it does show the videos using FV Player Pro.

Could you please confirm that you are indeed using the “Hide from Vimeo” privacy setting for the videos in that Showcase?

For the next FV Player release we also prepared an improvement to give you back a sensible error when the Vimeo Showcase fails to parse – rather than the Bad video ID error.

Thanks,
Martin

Hello Carly,

please let us know what exactly do you insert into the FV Player Editor. It seems that your Vimeo showcase link is not recognized.

Thanks,
Martin

Hello Oranzi,

I think I found the issue – when you are playing a video in lightbox and you move the mouse outside of the video and then you hit the space key, it activates the fancyBox slideshow. So then the lightbox goes to next slide in about 5 seconds.

We are looking into it.

Thanks,
Martin

Hello Michael,

the issue Maria is referring to is that FV Player always uses it’s splash image as the Featured Image if there is none. We believe each post should really have the Featured Image.

However in your case I think the issue is related to the automated splash screens on Vimeo and YouTube.

Maria, please check if these are added even if you remove them in the editor. They might be added when the editor is closed or later on via a background cron job.

Thanks,
Martin

Hello Francus,

please let us know what part of verification is not working.

The documentation on https://support.bunny.net/hc/en-us/articles/360000548992-How-to-check-if-your-website-is-correctly-configured-with-bunny-net deals with how to check that your website is using the CDN for the websites assets (images, scripts, stylesheets). FV Player only deals with videos.

I see you are using FV Player Pro and not FV Player Coconut, you should be able to configure your custom domain without issues: https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro

Thanks,
Martin

Hello Steve,

you can keep using the FV Player version from Github, once the new version is our on WordPress.org it will allow you to update the plugin.

The image here in forums is using your Gravatar. But we fixed that profile editing. Thank you for letting us know about the issue.

Thanks,
Martin

Hello Paolo,

I found that the stream is actually not recognized as a live stream.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then once you re-post that video by creating a new player it will recognize it as a live stream. If you check the second screenshot in our guide at https://foliovision.com/player/video-hosting/hls you will see where the “Live stream” checkbox appears.

We need to update that guide to indicate the stream type is detected automatically, but we are also finishing the new editor layout. So we will then do a bigger update.

Thanks,
Martin

Hello Paolo,

currently that video does not play at all.

If you did not see the video check, then please see if you get when editing the video in wp-admin -> FV Player.

Thanks,
Martin

Hello ufabet,

I’m sorry, I see where I made a mistake. It should be all good now. It might take half day before FV Player checks the license again, you can remove the license key, save it and put it back in for faster refresh.

Thanks,
Martin

Hello Matthias,

thank you for the bug report, the fix will be part of the next FV Player release.

Originally the Chromecast would default to being enabled for new installs. Then we changed that to not be enabled for new installs, but wanted it to preserve the status for users who upgrade and I see how that did not work properly now. Sorry about the inconvenience.

Thanks,
Martin

Hello ufabet,

please go to https://foliovision.com/my-licenses and you will find the new fixed key for your เ…น.com domain (xn--12…m.com) there.

Thanks,
Martin

Hello Steve,

we will set it to re-create these tables when using wp-admin -> FV Player.

Please let us know which guide you followed and we will fix it too.

Thanks,
Martin

Hello Paolo,

did you use our guide for the HLS streams for AWS? https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

I wonder if you made a mistake in the video encoding selection. Please use our video checker to let us check the video encoding: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Please also try to post some other video to see if it’s not just a display issue too.

Thanks,
Martin

Hello Bruno,

I wish it would be that simple. We checked the following 4 membership solutions and none of it works with WordPress user roles:

• Easy Digital Downloads (with Content Restriction and Recurring Billing)
• Paid Membership Subscriptions
• Restrict Content Pro – here the roles could work, but you would have to first create these with a 3rd party plugin
• WooCommerce Membership

Unfortunately it seems this would require a different piece of code for each plugin.

Thanks,
Martin

After further consideration we are not going to do this.

We will only show the notice when the location bar shows in the fullscreen mode when phone is in landscape orientation.

Thanks,
Martin

Hello Michel,

what happens when the video comes into the viewport? Does it start loading at all?

Do you run into the same issue if you post the video on a new page with just some text and the player on it? I’m asking in case you are using any special positioning for the player which might affect the viewport check.

Thanks,
Martin

Hello David,

we got notified about a similar issue yesterday evening, we are investigating.

Thanks,
Martin

Hello miksmusic,

to conclude this thread, it seems you were able to add the functionality you needed once we answered your related question here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/understanding-js-api

Thanks,
Martin

Hello miksmusic,

do you run that code on page load? If so, try to run in only once FV Player has finished loading

document.addEventListener( 'fv_player_loaded', function() {
  ...
});

This is required as FV Player only loads once user starts interacting with the page. You can disable this by unchecking Settings -> FV Player -> Integrations/Compatibility -> “Optimize FV Flowplayer JS loading”.

Thanks,
Martin