Hello Cirdec,

I checked your website and the video here plays: https://www.y…r/topic/vive-le-vent-piano-debutant/

But what’s strange are the two big symbols above the player – coming from LearnDash.

It seems you are using some CSS optimization which might be broken. You should start by clearning and WordPress caches and see if that fixes the issue.

If you still can’t play FV Player videos, please provide the screenshot of your browser console.

Thanks,
Martin

Hello Cirdec,

please let us know what editor you are using – is it Gutenber, the Classic Editor or some page builder?

Please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then load the page where the issue occurs again and see, if any error appears on the console.

Thanks,
Martin

Hello Girish,

sorry about the late reply – no, the 4th level domain should not matter. What exact issues you are running into? Did it keep saying your license key is wrong?

I realized the improved Restrict Content Pro support in FV Player Pay Per View was not released yet. Please grab a fresh FV Player Pay Per Vie ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Then you can pick which membership level belongs to which player and it should fix your issue – see the guide here: https://foliovision.com/2022/02/video-subscription-wordpress -> How does it work?

Thanks,
Martin

Hello Daniele,

your video is 3 minutes 53 seconds long, while some of your chapters go past that time – up to 5 minutes and 27 seconds. That’s why these chapters do not show.

Please let us know if that explains it or if the video duration is not properly detected.

Thanks,
Martin

Hello Cirdec,

a simple

.fv-fp-chapter {
    display: block;
}

should work.

Please let us know if it helped and we will add it into the CSS tips.

Thanks,
Martin

Hello Cirdec,

that reply from Vimeo support is very vague. I was expecting they will tell you about the request rate limits (which we respect) and issues when accessing missing videos (you cleaned these up).

Please ask your web hosting provider how many other websites are on the same IP address as your website – perhaps the issue comes from some other website which might not belong to you at all.

Or do you see many recent entries in Settings -> FV Player Pro -> Hosting -> Vimeo -> There were {number} errors -> (show) ?

Thanks,
Martin

Hello Quest,

about the fullscreen bug – please try Settings -> FV Player -> Mobile Settings -> Alternative iOS fullscreen mode instead.

Thanks,
Martin

Hello Cirdec,

yes, that’s it. If you scroll up a bit you should see this part too:

Vimeo API action on Thu, 10 Mar 2022 ... /me on ...

That “/me” part proves that it’s just a standard request to get the account details.

Thanks,
Martin

Hello Christian,

previously I noted that the video duration for your videos appears to be just “h”. I found that issue and fixed it.

Please reinstall FV Player from this link to get the fixed version: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then since you are using Settings -> FV Player Pro -> Integrations/Compatibility -> Scan video length, all of these video duration should be set properly in matter of minutes or hours – depends on if you have dozens, hundreds or thousands of videos.

Thanks,
Martin

Hello DaVaughn,

it seems your website is removing all the inline <script> tags. So FV Player VAST is not able to read the configuration.

It seems you are using Autoptimize. The optimized file does containt the FV Player VAST configuration, but because it’s set to defer loading it’s just not there on time when FV Player VAST is loading.

Please follow our Autoptimize recommendations here, that will solve the issue and keep the website optimized at the same time: https://foliovision.com/player/advanced/player-minify-plugins#autoptimize

Thanks,
Martin

Hello HungTQ,

the first video could work, but the private content is a lot more difficult to obtain. We would have to probably support the full VK.com authentication schema.

I’ll check with Alec if we would like to support that.

Thanks,
Martin

Hello Francis,

it seems that Buddyboss supports Gutenberg modules in the mobile app – what does happen if you use the FV Player Gutenberg module? Do you see any output? Perhaps we only need to add the scripts and it would actually do something.

Thanks,
Martin

Hello Christian,

actually it should really just work.

Could you please provide the export of the player with the Bunny Stream videos? You can get that on wp-admin -> FV Player when you hover the player row – the Export link will appear. I wonder if these videos do have their durations properly stored.

Thanks,
Martin

Hello Apasho,

it seems to me something like this should really work:

var api = jQuery('.vc_active .flowplayer').eq(0).data('flowplayer');
if( api ) {
  api.load();
}

Thanks,
Martin

Hello Apasho,

wouldn’t it be better to just use the autoplay function of FV Player? If it somehow plays the video in one of your hidden panels, perhaps we can improve it to only work for a player which is visible.

I would recommend you to use the callback to get access to the player API, like:

flowplayer( function(api,root) {
  ...
});

More in our programming guide: https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello Eventeshu,

to figure out these strange errors we need to know what [fvplayer] shortcode is causing it. You can install the Query Monitor plugin and check a couple of pages with FV Player while logged in until you find the page where these PHP warnings are occurring – the Query Monitor stats in the gray WordPress admin bar will reflect that and provide details when clicked.

In the worst case you might need to match the timestamp of the error log with the timestamp of the access logs. It might be occurring for some background task.

Another thing that might help would be the full error trace. That might only be available in the raw PHP error log.

Thanks,
Martin

Hello Charles,

I think you are interested in the download button which would be a part of the player directly, just like Harold said when starting this thread:

I know there is a separate shortcode that creates a download link. That’s not what I want.

We were looking into this just couple of weeks ago and the download button could technically be added into the player control bar. However when we looked at different video websites out there we found that the players which do provide the download button show it below the player together with some other useful information like number of views, likes or embed button.

So we are thinking of adding such feature that would let you show a lot more useful functionality below the player.

Thanks,
Martin

Hello Dimitrii,

I can see the issue. It’s an easy fix, I’m just adding it into our test suite to ensure if won’t repeat.

Thanks,
Martin

Hello Kendell,

as I was mentioning LearnDash LMS does use some HTML markup which has to be present on the player for it to work with the video progression.

The shortcode has to be in the LearnDash Video URL field, otherwise it does now work.

In your case you could perhaps store the resulting shortcode in their post meta field or put it these using WordPress filter get_post_metadata for the _sfwd-lessons and _sfwd-topic meta keys. The actual video URL is stored as sfwd-lessons_lesson_video_url or sfwd-topic_lesson_video_url key in the meta value array.

It took us a while to figure it out, you won’t find that in any LearnDash LMS docs.

Thanks,
Martin

Hello streamlife,

you could make it part of your theme.

If you defer the JavaScript loading on your websites, you should also wrap it in:

document.addEventListener("DOMContentLoaded", function() {
  ...
} );

There is no function to easily add new share buttons. If you know PHP when you can use the “fv_player_sharing_html” WordPress filter to add in HTML code and then add CSS to style it.

You can read more about that in our programming guide: https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello streamlife,

it seems that category page loads videos using Ajax. Please try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere.

Thanks,
Martin

Hello Michael,

I see the issue with the Restrict Content Pro signup form you are running into. Did FV Player Pay Per View not give you just the right options?

With FV Player Pay Per View we let you specify the membership restriction for each player, so you shouldn’t have to use the Restrict Content Pro features for it. But you should still be able to use their shortcodes in post content if you need to give the users with access for text for the video.

We have a lot of experience with Restrict Content Pro and Easy Digital Downloads. We only run a single website with WooCommerce and everything about it is harder and more complex.

Thanks,
Martin

Hello Ioannis,

that functionality is part of our FV Player Playlist Randomizer addon plugin. We should be able to make to available for sale next week.

Update: it’s part of FV Player Pro now.

Thanks,
Martin

• This reply was modified 3 months, 1 week ago by Martin.

Hello Apasho,

if you use flowplayer(function (api, root) {}) then it’s even better. It should definitelly work for a player that is appended via Ajax.

However is that script present on the page before that Ajax call?

Thanks,
Martin

Hello Michael,

3) The playlist are supported with FV Player Pay Per View (and the WooCommerce version too).

But that wouldn’t really help with your courses – instead you can setup multiple membership levels with Restrict Content Pro and then set each player to be accessible by one of these memberships. Then it will tell the user which membership level to buy to get access to the video.

I see we haven’t documented that feature yet, so we will do so.

Thanks,
Martin

Hello Kendell,

are you using FV_Player_MetaBox? This is how we register that for LearnDash:

if( class_exists('\FV_Player_MetaBox') ) {
  new \FV_Player_MetaBox( array(
      'name' => 'FV Player',
      'meta_key' => 'lesson_fv_player',
      'post_type' => 'sfwd-lessons',
      'display' => false,
      'multiple' => false
    )
  );
  new \FV_Player_MetaBox( array(
      'name' => 'FV Player',
      'meta_key' => 'lesson_fv_player',
      'post_type' => 'sfwd-topic',
      'display' => false,
      'multiple' => false
    )
  );
}

If you do something similar you could try to change your key to the lesson_fv_player as seen above and then update the database entries.

Then once you save the lesson it should be used for the video progression.

The downside is that the display would be limited to what LearnDash has built-in.

The problem is that LearnDash LMS does use some HTML markup which has to be present on the player which is used for video progression and also some JavaScript globals. It was not easy to create this integration.

Thanks,
Martin

Hello Karun,

are you able to get the videos without DRM to play?

FV Player Coconut does offer the DRM too and it has a setup wizard. The Bunny CDN which it uses it a lot chaper than AWS too.

Thanks,
Martin

Hello Yairbr,

we are reworking the editor design, so that should fix it.

It would be great if you could attach a screenshot of the issue so that we can be sure we avoid that issue in the new design.

Thanks,
Martin

Hello Apasho,

my inclination would be to not use the iframe. It would be better to only append the player markup to your page using Ajax.

If you need to access the FV Player API instance in the iframe, you can access it using code like this:

var api = jQuery('iframe').contents().find('.flowplayer').data('flowplayer')

But you need to include some headers to let your headers permit such action. Which is why I wouldn’t recommend to use iframe in the first place.

Thanks,
Martin

Hello Michael,

thank you for the link. It’s a Firefox-only bug which occurs when using the DRM Text feature of FV Player Pro. We will figure it out.

Thanks,
Martin

Hello Apasho,

I found the moov checker was broken. It’s fixed now, the moov position is at 676914 byte which should work.

I wonder which part of these MP4 format details could be responsible for the iPhone playback issue.

Thanks,
Martin

Hello Pawee,

please provide a link to your website where we can see he issue or at least a link to your HLS stream.

Thanks,
Martin

Hello Julia,

we encountered no issues, so Hls.js 1.1.3 will be part of the next FV Player release.

Thanks,
Martin

Hello Edgar,

perhaps the issue is that the script which opens these settings boxes is called twice. I prepared a fix for that issue now.

Could you please reinstall FV Player from this link to get the fixed version? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know if it helped.

Thanks,
Martin

Hello Edgar,

do you see a new line appended to the console any time you click one of the box headings to open it?

If not please check the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to open FV Player settings screen again and the error should be recorded in these logs.

Thanks,
Martin

Hello Apasho,

we did receive reports of MP4 videos not playing on iPhone with iOS 14 or 15. These videos wouldn’t play even if opened directly in the iPhone Safari browser. It really seems like the modern iOS versions have some issues with the reliable MP4 playback.

Please check your videos using the Video Checker feature of FV Player: https://foliovision.com/player/basic-setup/how-to-use-video-checker

I would like to see the report for your MP4 file and also the HLS M3U8 stream as so far there were no issues with HLS playback on iPhones.

Thanks,
Martin

Hello Girish,

you have to pick “Hide from Vimeo” instead of “Private”. When the video is set to Private, Vimeo interface shows a note about embeds:

When the privacy is set to “Private”, the embedded video won’t be visible to everyone.

We will ensure our guide uses proper up to date screenshots.

Thanks,
Martin

Hello Yoel,

please upgrade to FV Player Pro 7.5.14.727 and the issue will be fixed.

Thanks,
Martin

Hello Michael,

are you able to play the video now? Your test page required login so I can’t check.

Thanks,
Martin

Hello Nick,

I’m looking into it with Alec.

Thanks,
Martin

Hello Brian,

the only player which can Chromecast HLS videos with multiple audio tracks seems to be Theoplayer – priced at $399/month: https://www.theoplayer.com/pricing

Please double-check if your videos are indeed using multiple audio tracks. If not, then it should play with Chromecast without issues.

Thanks,
Martin

Hello Michael,

also, if you use FV Player Vimeo Security you should not be using the video password on Vimeo as it does not check the referrer that way.

Thanks,
Martin

Hello Julia,

I prepared a fix for Stream Loader for the next FV Player Pro release. We didn’t count on EXT-X-BITRATE tag.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and will give you the latest version.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

And finally it should be working for you. Please let us know.

Thanks,
Martin

Hello Luca,

please try to clear your browser cache and see if you run into that issue again. I did not had any issue with the video saving. But I did notice how LearnDash LMS CSS code can prevent FV Player from appearing, so I put in a fix for that. So now that “Principi di scansione …ottimizzazione dell’immagine” topic show the player properly for me.

Thanks,
Martin

Hello Luca,

please go back to that lesson editing and disable “Use FV Player”. When you do that the “FV Player” box will disappear instantly and “Video URL” field will appear. Please let me know what do you see in that field.

Are you using any special theme which supports LearnDash LMS?

Thanks,
Martin

Hello Amerigo,

I got the ad playing in at least 50% of cases which is normal – the ad network might not always have an ad to serve. I was getting the ads from syndication.realsrv.com.

However the secondary ad network would never load the ad – it was blocked by the Eset antivirus which I’m using.

If you are still seeing no ads and you are using Google Chrome, please try to use the Guest mode – that will ensure you have no browser extensions enabled. It’s a good troubleshooting step.

Thanks,
Martin

Hello Freedom667,

you said you are getting admin javascript warning from Popup Anything plugin.

Do you mean that it appears when you open a video which is showing tin the Popup Anything popup?

Please go the the page with such popup, open the browser console and then try to open that popup with the video – will any error show up on console when that happens?

Also try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere – perhaps that will already fix the issue.

Thanks,
Martin

Hello Luca,

we are finishing up the first version. It will be part of the free FV Player plugin.

Thanks,
Martin

Hello MoviHub,

are you able to open m.ok.ru? That’s what FV Player actually uses for playback.

I think that even if we figure out how to play the video using http://www.ok.ru and not m.ok.ru, it’s just a matter of time before they also block that URL.

Thanks,
Martin