Problem playing Encrypted HLS when using Cloudfront for website

Hello Karun,

are you able to get the videos without DRM to play?

FV Player Coconut does offer the DRM too and it has a setup wizard. The Bunny CDN which it uses it a lot chaper than AWS too.

Thanks,
Martin

Hello Karun,

did you follow our MediaConvert guide for the DRM or did you use something else?

If you used our guide, then give us your exact website URL, the exact video URL and the exact DRM URL used for that video.

Thanks,
Martin

Hello Karun,

it seems you are using Cloudfront for your website. I’m not sure what that does to the IP addresses in WordPress.

Please switch your FV Player Pro to Beta, here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then go to wp-admin -> Settings -> FV Player Pro and append “&debug” at the end of URL, so you get something like: https://site.com/wp-admin/options-general.php?page=fvplayer&debug

Then you will find a new “Encrypted HLS tokens” box in the “Tools” tab.

Try to play the video in other tab of your browser and reload that FV Player Pro settings screen – please see if you can see the token in that Encrypted HLS tokens table.

If yes, then it would mean that the IP addresses are getting mixed up and your CDN needs to be configured to forward the real client IP to the website.

Thanks,
Martin

encrypted-hls-tokens

Hello Karun,

thank you for letting us know. Configuring that IP forwarding should be a core part of any advanced CDN setup as different WordPress plugins need the proper user IP – for security and proper logging.

Thanks,
Martin