Hello Naoki,

we worked on fixing the Firefox autoplay for YouTube and mobile showing the splash screen properly for the YouTube videos.

It would be great if you could test these improvements on your end as it should fix your issue as well –

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please also reinstall FV Player (the free, non-Pro plugin) from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Ron,

I think you can include the order ID and WooCommerce payment key in the URL and have that act as the coupon code.

Something like this:

https://your-website.com/your-video-page?order=1234&payment_key=fdf8df989

But since the payment key cannot be seen in WooCommerce interface, the approach of copying it from the email might be easier.

Thanks,
Martin

Hello Edward,

the problem is that the chapters are loaded separately. While the transcript is part of the page HTML – giving it a big SEO value, the chapters are used just for the orientation in the actual video.

So this is a bigger job than it seems.

Thanks,
Martin

Hello Chelsea,

please open the browser console, here’s how it’s done: https://foliovision.com/player/troubleshooting/javascript-browser-console

Once its open go to wp-admin -> FV Player again and see if any error messages appeared on that console. Next try to open the FV Player editor and see if that introduced some errors too.

Another thing to try is to view the source HTML of the wp-admin -> FV Player screen (Ctrl + u) and look for “fv-player-shortcode-editor” (Ctrl + f will bring up the search field).

Last thing to try is going back to version 7.4.47.727 by reinstalling the plugin from time file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.47.727.zip

Please let us know.

Thanks,
Martin

Hello Ron,

sorry about that, the new version got stuck in the pipeline.

FV Player Pay Per View for WooCommerce 7.5.3.727 is now released.

Thanks,
Martin

Hello Loc,

are you using the FV Player feature to store the video screenshot?https://foliovision.com/2019/07/new-video-thumbnail-generator

Then it will respect the size of your video. If your video is smaller than what you need for the homepage featured image, you would need to use some CSS styling to have it fill in the space.

If your video is using the HLS format, please ensure you switch to the highest possible quality before the screenshot is taken. Perhaps we should automate that in our screenshots feature.

Thanks,
Martin

Hello Brian,

please reinstall FV Player from WordPress.org and the native fullscreen on iOS will work.

Thanks,
Martin

Hello Kurt,

the new FV Player Pro version has been released and it adds support for OK.ru and Odysee. Please upgrade FV Player Pro to latest version and switch to beta (here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta)

Then the OK.ru and Odysee videos will work.

Thanks,
Martin

Hello Qamdad,

please check your /main21/ page again. You shouldn’t be getting the download button for the lowest quality of the video anymore.

We improved the API to exclude the video files which do not use fragmented MP4, but single files with range requests. That means some of the video qualities might not be available for selection, but at least the video will be better protected.

Thanks,
Martin

Hello Robert,

please upgrade FV Player Pro to latest version and switch to beta (here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta )

Then you can click a button in wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Refresh splash screens and durations.

It shouldn’t take long and you should see a message like:

1234 cached shortcode Vimeo splash screens removed.

And finally when you go to your videos you should see the up-to-date splash screens.

I enjoyed your video review of the metronome app letting you add breaks in to metronome ticks to improve the timing.

Thanks,
Martin

Hello Naoki,

I found that Gutenberg is adding some styling for the “is-dragging” CSS class. I was not able to reproduce the issue though.

But please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I set our player to use a different class for the timeline dragging, so it should no longer disappear.

Thanks,
Martin

Hello Naoki,

actually I see the issue occurs with YouTube videos. We are working on the fix.

Thanks,
Martin

Hello Jim,

next FV Player release (should be out tomorrow) will fix the issue. You can get the fix even right now, just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Robert,

the links to these splash screens are actually present in the FV Player database or in the [fvplayer] shortcode if you are using the old [fvplayer src="..." splash="..."] shortcodes.

We were talking about adding a button to refresh all the Vimeo splash screens, so perhaps the time has come to add it. Please let us know if you use the FV Player database.

Thanks,
Martin

Hello Darius,

perhaps we really need to upgrade to the latest versions of these libraries. We would loose the PHP 5.6 compatibility, even PHP 7.0 and 7.1 would no longer be enough.

But it would only affect users who try to use the DigitalOcean Spaces or S3 Browser in FV Player, rest of the plugin would work. It’s a though decision to make.

Please try to disable the other plugins and then re-run the wizard. That way the conflict around GuzzleHttp won’t happen.

Thanks,
Martin

Hello Clarence,

the issue with the VAST ad serving might be in your ads.txt file. It seems to be full of different ad networks, but does it contain valid entries for your VAST ads?

Thanks,
Martin

Hello Darius,

I see we use a slightly older GuzzleHttp library in FV Player. We do that to keep PHP 5.6 compatibility.

Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Perhaps it will avoid the GuzzleHttp issue. If not, be might need to upgrade to some later version, but that would break compatibility with older PHP versions as I was mentioning.

The best solution would be to stop using AWS PHP SDK completely and use some lightweight alternative. But the transition is not very simple and we need not just the S3 functions, but also CloudFront function.

Thanks,
Martin

Hello Francesco,

I checked SPEKE briefly and I see it’s an AWS feature. In general AWS is too complex.

We were considering adding support for BuyDRM or EasyDRM into a special version of FV Player Coconut.

Thanks,
Martin

Hello Ron,

you said you “edited and existing player name to change a preview link.”

Do you mean you changed the post slug? Or was it really related to FV Player?

Thanks,
Martin

Hello Naoki,

it’s a strange issue. But I see that if we add these CSS classes even on mobile devices it could cause some trouble, like in your case.

So we improved that to ensure better compatibility for FV Player. If you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue should be fixed and we will make it part of the next release as well.

Thanks,
Martin

Hello Naoki,

the sticky feature only works if the browser window is wider than 1020px.

Are you trying to make it work on mobile devices too?

Thanks,
Martin

Hello John,

it was actually a styling glitch with the double-tap areas to seek forward and back by 10 seconds. Thank you for the bug report!

Next FV Player release (should be out tomorrow) will fix the issue. You can get the fix even right now, just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kendell,

there are three issues –

1) perhaps we should improve that optimization to only work for non-logged in users and only on the first load. Once the scripts are cached in browser it doesn’t make sense to delay their loading.

3) I was checking these video segment loading times in Google Chrome developer tools. You can get the same stats in Firefox or Safari. Just look at the Network tab of the browser developer console and play the video – you will see these video segments loading.

Thanks,
Martin

Hello Kendell,

there are three issues –

1) because of the “Optimize FV Flowplayer JS loading” setting the player doesn’t appear until you start using the webpage as the dimensions are set to 100%. That way FV Player doesn’t know what aspect ratio should be used, but it assumes 16:9.

But I see we could fix that to work with the “Optimize FV Flowplayer JS loading”. In the meantime please set the player size to 1920 x 1080 in Settings -> FV Player Pro -> Sitewide FV Player Defaults and it will appear much better.

2) The transcript doesn’t appear – showing “Error loading trascript. Please try again in a minute. No transcript found”. Please try the latest FV Player Pro Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta That one will hang on to the old cached transcript if it fails to load once. Previously a single failure would make the transcript disappear until it would be available again. So we improved that caching routine.

3) And last – the HLS stream is indeed quite slow to start. In my testing the first segment jbti6fli_2_0.ts took 30 seconds to load. But once I reloaded the page it only took 3 seconds to load. So perhaps your CDN is slow to pull the files. Actually I’m not sure if you media.c….gd server is a CDN or not.

Thanks,
Martin

Hello Kendel,

do you mean that the video takes longer to start playing? Or do you really mean that the player takes longer to appear?

If it’s the first case then it’s normal, it just takes more time to buffer the higher quality video file(s).

Thanks,
Martin

Hello Rene,

if you are interested in this you can reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/837-ios-landscape.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then enable Settings -> FV Player -> Mobile Settings -> Force landscape orientation in fullscreen on iPhone.

This new user also improved the fullscreen experience when iPhone is in landscape orientation – since it doesn’t provide a real HTML5-based fullscreen it’s easy to show the browser location bar, so we tell the user to swipe up to get rid of it and truly see the video on full screen.

Thanks,
Martin

Hello Rene,

I confused this thread with something else, sorry about all these questions which are actually not to the point.

So finally about forcing the landscape orientation in fullscreen – we use W3 Screen Orientation API which is not supported on iOS: https://caniuse.com/screen-orientation The “Force landscape orientation in fullscreen” setting description mentions that too:

Works on the Android mobile, not supported on iOS unfortunately.

However it seems we could achieve the same effect on iOS using CSS, so we will give it a try:

.flowplayer.is-fullscreen .fp-player {
    transform: rotate( 90deg );
    width: 100vh;
    height: 100vw;
    transform-origin: left top;
    left: +100%;
}

The above code rotates the player, but then tapping on the timeline no longer works properly. Also clicking the exit fullscreen on iPhone is next to impossible. So there are some challenges.

Thanks,
Martin

Hello Rene,

does the issue occur with MP4 videos or is it some other video type?

I’m asking because recent iOS version do have playback issues with MP4 videos. These issues appear even when using the core web browser video player so it’s really not related to FV Player.

Unfortunately I failed to find any resolution for these issues last time I was checking, so it’s time to have a look again.

Thanks,
Martin

Hello Carlos,

unfortunately the YouTube IFrame Player API stopped supporting manual quality switching in October 2019 and there is no change regarding that: https://developers.google.com/youtube/iframe_api_reference#Revision_History

Thanks,
Martin

Hello Dariusz,

please try to open wp-admin -> FV Player -> Coconut. Do you see a log button that would open a log of the wizard operations?

If it’s not there then we need more information about what caused the HTTP 500 error in the wizard operation. Please repeat the wizard steps and see what turns up in the PHP error logs.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Thanks,
Martin

Hello William,

once you upgrade to FV Player 7.5.1.727 (the free base plugin) you should start to see the Vimeo description (first 20 words) in your Vimeo albums, channels or portfolios once they update.

This applies if you set your player to use the “Vertical Season” playlist style. A demo can be seen here: https://foliovision.com/player/demos/vimeo-channel-support

Thanks,
Martin

Hello Mg,

thank you for the bug report, the issue has been fixed. You can check it on the second video here: https://foliovision.com/player/demos/encrypted-hls-stream

You can also reinstall again if you download the file https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip again to get the fix.

Thanks,
Martin

Hello Mg,

I was able to reproduce this issue.

It appears there is some compatibility issue between the HLS.js library (which we use to allow HLS playback in all modern browsers) and Safari. If I play the video in Safari without using that library, it plays. Safari doesn’t need that library to play HLS, but we still use it as it lets us protect the stream better.

I will test with HLS.js 1.0.7, we are currently using 1.0.4.

Thanks,
Martin

Hello William,

I think we could make it use the Vimeo video description for the synopsis. That way it would always show if your playlist style would be set to “Vertical Season”.

Please let us know if you typically fill in the video descriptions.

Thanks,
Martin

Hello Remruata,

I see there was a issue when setting up with the new Coconut API version.

Please reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it will work.

Thanks,
Martin

Hello Remruata,

actually we were able to reproduce the issue.

We prepared the fix for the next release. To get it right now please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Remruata,

we have re-enabled the use of Singapore data center for DigitalOcean Spaces. It should pick it for you if it’s closest to your server.

To be able to use please reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Remruata,

we are having no issues with Chromecast here: https://foliovision.com/player/demos/encrypted-hls-stream

1) Settings -> FV Player Pro -> Pro Feature -> Chromecast Encrypted HLS – has to be enabled

This will lower the security of the encrypted streams a bit.

And it will set CORS headers for * origins to the FV Player Pro Stream Loader URLs like https://site.com/?stream_loader=….

Are you using anything to adjust the HTTP headers? Cloudflare might be doing that. In order for Chromecast to work with encrypted HLS streams following conditions have to be met:

Are you adjusting the CORS (or allowed domains) on your Cloudfront distribution?

2) The HLS must not be using a separate audio track. We have some plans about how to improve this to work with Chromecast. I checked your demo page and it appears to not be the case.

Thanks,
Martin

Hello Yairbr,

since you do not have a FV Player VAST license, your issue must be with the FV Player Pro video ads.

If we can make our skip button more resilient, we will. Please post link to the page where we can see the issue.

Thanks,
Martin

Hello Suprim,

I was expecting the stream would use separate audio tracks if there is a sync issue.

Do you get that same issue when you play it here? https://hls-js.netlify.app/demo/?src=https%3A%2F%2Fcdn003.b-cdn.net%2FUpFiles%2F2021%2F7%2F2%2F34%2F193244%2F720p.m3u8&demoConfig=eyJlbmFibGVTdHJlYW1pbmciOnRydWUsImF1dG9SZWNvdmVyRXJyb3IiOnRydWUsInN0b3BPblN0YWxsIjpmYWxzZSwiZHVtcGZNUDQiOmZhbHNlLCJsZXZlbENhcHBpbmciOi0xLCJsaW1pdE1ldHJpY3MiOi0xfQ==

Thanks,
Martin

Hello Susanne,

we have prepared the bugfix for the next FV Player Pro release.

To get it right now pleaes deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta And you will get a Opacity control in Settings -> FV Player Pro -> DRM Text.

If you still notice any issue please also reinstall FV Player (the free, non-Pro plugin) from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Susanne,

the problem is that the new noUiSlider is much bigger than the version which we use. So we will have to only load it when it’s actually used. That should fix the issue with Elementor already.

Thanks,
Martin

Hello Susanne,

we will update the noUiSlider component in FV Player Pro. Then it will work.

Thanks,
Martin

Hello Kendel,

FV Player 7.5.0.727 is out now.

Thanks,
Martin

Hello Eva,

to conclude this ticket – we improved FV Player VAST and now you can use a tag like this in the URL to get “argument={your cookie value}”:

&your-argument=[cookie:your-cookie-name]

Thanks,
Martin

Hello Marshall,

we found the chapters are avaiable in the Vimeo video API response.

We would like to save these chapters when you insert the Vimeo video into FV Player.

Thanks,
Martin

Hello Kendell,

1) what Maria means is that while we were planning to support the cookie signatures to be able to deliver HLS streams more securely we ended up creating the Stream Loader feature of FV Player Pro.

One of the reasons is that the cookie signature is not supported by a lot of the CDNs – I only know it’s supported by AWS CloudFront. Another reason is that a single cookie would give you access to all the video files. The advantage is that the cookie is not so obvious – you can’t see it in the video link.

2) HLS quality switching speed might be affected by the segment duration.

However we did improve this in upcoming FV Player 7.5 – when I play the video on https://foliovision.com/player/demos/encrypted-hls-stream I get the 1080p version right away. When I play with slower internet, I get 480p. If I choose I want 1080p, then it’s remembered and that’s what I always get in my browser, even if my internet is slow and I have to wait – so no ABR (automated quality selection streaming)

We have the above routine even in the current FV Player, but it’s not 100% reliable.

Thanks,
Martin

Hello Tom,

are you using wp-admin -> Settings -> FV Player Pro -> Integrations/Compatibility -> Load FV Flowplayer JS Everywhere? If so, do you use it because of some Ajax loading of video content? Perhaps we can find a way of improving that.

Normally FV Player CSS and JS will only load if a player is present on the page. In upcoming new version FV Player 7.5 we only load the base library and then the rest of the scripts on the player click or once the user moves the mouse over the website. That way we do not give Google PageSpeed any reason to complain about the unused scripts.

Thanks,
Martin

Hello Eva,

we are happy to prioritize your request and get it done this week if you purchase our Pro support: https://foliovision.com/pro-support That way it would allow you to use these GDPR cookies with VAST ads rightaway and it would save you from any coding.

Thanks,
Martin

Hello Stein,

removing the inline scripts is not going to be easy, as it’s often something specific to some article. In case of FV Player we do not use any big inline scripts, just the variables to ensure the global configuration variables of FV Player are in place.

Perhaps the wp_localize_script() call which we use will soon support the checksum for CSP. It could work with the CSP nonce as well, but it’s a mystery to me how would that work on cached websites.

Thanks,
Martin