Hello ATT,

it’s a strange issue and I’m not sure what could be causing it. Do you mean it occurs when you upgrade from FV Player 7.4.47.727 to FV Player 7.5.15.727 ?

Please send over a link to a page where we can see the issue.

Thanks,
Martin

Hello Kendell,

we added a feature which lets you put in [fvplayer] shortcode into that LearnDash Video URL field and then it gets saved into that more fancy field with preview.

Please reinstall FV Player from this link to get the fixed version: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Karun,

did you follow our MediaConvert guide for the DRM or did you use something else?

If you used our guide, then give us your exact website URL, the exact video URL and the exact DRM URL used for that video.

Thanks,
Martin

Hello Brad,

I found the issue occurs when you come to the website for the first time, play a Vimeo video, switch the quality and go to the next playlist item.

Please reinstall FV Player from this link to get the fixed version: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello David,

I made an update to the API, it seems to play reliably now.

The issue was that the Vimeo CDN does not seem to work reliably with the HTTP range requests. We had to use their original segment URLs with query strings instead.

Thanks,
Martin

Hello Apasho,

I did not fix anything for these iPhones, I just fixed the video checker. I’m sorry it was not clear in my last message.

Thanks,
Martin

Hello Pawee,

I found the issue occurs when using the “Speed-up (beta)” setting in wp-admin -> Settings -> FV Player Pro -> Steam Loader.

Please reinstall FV Player from this link to get the fixed versio: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

We will setup automated testing for this setting to catch issues like this.

Thanks,
Martin

Hello Michael,

please send us a link to your test page as we were not able to reproduce this issue.

Please also let us know what browser your are using.

Thanks,
Martin

Hello Angela,

could you please send a link to the page where we can see the issue?

Thanks,
Martin

Hello Freedom667,

we added some code previously which detects the “custombox:overlay:close” JavaScript event and pauses the player in that case.

Please open your browser console, then close the popup and see if you see the following on console:

FV Player: Custombox/Popup anything ligtbox closed
FV Player: Custombox/Popup anything ligtbox contains a player
FV Player: Custombox/Popup anything ligtbox video pause

If not, then please ask the Popup Anything developers what event should be listen to. Perhaps they changed the library the use or the event name.

Thanks,
Martin

Hello Edgar,

please check the PHP error log as well. I posted some suggestions regarding that in my previous message.

Thanks,
Martin

Hello Simo,

it seems there was some issue with handling of Vimeo privacy on January 23rd. The issue did not repeat since then.

Please let us know if you made any adjustments in the privacy settings
of your videos on Vimeo.

Thanks,
Martin

Hello Cirdec,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then enter “_elementor_data” into Settings -> FV Player Pro -> Video SEO -> Sitemap Post Meta and it should start working for you. Please note that browsers cache these XML sitemaps, so you might need to clear your browser cache to see any change.

Thanks,
Martin

Hello Cirdec,

I tried to post FV Player with Elementor.

Unfortunately the FV Player instance is not part of the post content, but this is how it’s stored in postmeta as _elementor_data:

[{"id":"25261f9","elType":"section","settings":[],"elements":[{"id":"ce654b6","elType":"column","settings":{"_column_size":100,"_inline_size":null},"elements":[{"id":"cdcfb99","elType":"widget","settings":{"editor":"Moje nervy!"},"elements":[],"widgetType":"text-editor"}],"isInner":false}],"isInner":false},{"id":"bb2f0c8","elType":"section","settings":[],"elements":[{"id":"0614442","elType":"column","settings":{"_column_size":100,"_inline_size":null},"elements":[{"id":"ee778a6","elType":"widget","settings":{"wp":{"title":"","text":"[fvplayer id=\"155\"]"}},"elements":[],"widgetType":"wp-widget-widget_fvplayer"}],"isInner":false}],"isInner":false}]

But it seems we can fix that. We do support post meta, so maybe we need to sanitize it a bit better.

Thanks,
Martin

Hello Girish,

please double-check that the video is allowed to be embed on the “Alternative Referer” domain.

You mentioned it’s set to:

Private — Only you and people on your account can access.

Thanks,
Martin

Hello ByCD,

we tried to solve this issue, but it’s a bigger project than it seemed.

For now we had to just disable FV Player Alternative Sources for live streams. If you reinstall the plugin the confusing messages will be gone as it will only keep reloading that live stream.

I’m sorry that it took us so long to realize this. With this plugin we want to improve support for backup video CDNs rather than improve live stream serving.

Please let us know if you have no use for this plugin now.

Thanks,
Martin

Hello Nick,

that automated quality switching is called ABR (Adaptive Bitrate Streaming) and is available for HLS and MPEG-DASH streams. If you are using the mp4-based quality switching in FV Player Pro, then it won’t work.

Please let us know what quality prefixes are you using, the mobile one should be detected automatically and served for mobile users.

The video downloading should work with the quality which you enter as the Video link in the FV Player editor. Wouldn’t it be enough if it would always download the highest quality?

Thanks
Martin

Hello Julia,

thank you for the heads up. We are currently experimenting with Apple Silicon M1 and we do run into different issues, but in this case we should just upgrade Hls.js. We only need to double-check the behavior on HLS streams with multiple audio tracks.

Thanks,
Martin

Hello Michael,

please disable Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax Vimeo Loading. If it works that way, then we need to improve that Turbocharge loading to support Vimeo video passwords.

Thanks,
Martin

Hello Luca,

please re-install from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip again.

It seems it would not save properly if the LearnDash Video URL was empty before. Now it’s fixed.

Thanks,
Martin

Hello Luca,

could you please provide the WordPress XML export of your lesson? You can get it in Tools -> Export -> Choose what to export -> Lessons. This will allow me to check what data actually got saved for the lesson.

Thanks,
Martin

Hello Luca,

please download https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip once again and reinstall. Then it will work.

Thanks,
Martin

Hello adv,

that HTML coming out of the shortcode is the div.flowplayer element, optionally also with the playlist.

If your mobile app allows you to run JavaScript and you can include all the FV Player scripts in it, it should load just fine.

Just check any page with FV Player (without any cache or JS/CSS optimization) and you should see the scripts and styles to load:

<link rel='stylesheet' id='fv_flowplayer-css'  href='https://your-site.com/wp-content/fv-flowplayer-custom/style-1.css?ver=1641491548' type='text/css' media='all' />
<script type='text/javascript'>
/* <![CDATA[ */
var fv_flowplayer_conf = {"fv_fullscreen":"1", ...};
var fv_player = {"ajaxurl":"https:\/\/your-site.com\/wp-admin\/admin-ajax.php"};
var fv_flowplayer_translations = {"0":"","1":"Video loading aborted", ...};
var fv_flowplayer_playlists = [];
/* ]]> */
</script>
<script type='text/javascript' src='https://your-site.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules/flowplayer.min.js?ver=7.5.14.727'></script>
<script type='text/javascript' src='https://your-site.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-player.min.js?ver=7.5.14.727'></script>

If you are also using FV Player Pro with YouTube or MPEG-DASH streams, then there is more.

Thanks,
Martin

Hello Christian,

I see Bunny Stream actually does provide a way of linking to the original video file. That could work with the FV Player Pro video downloads. I will check with Alec if we can add that feature into FV Player Pro easily.

Thanks,
Martin

Hello Matthias,

please deactivate and delete the FV Player Pro plugin you are using. Then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and will give you the latest version and the issue should be fixed.

Thanks,
Martin

Hello Matthias,

please post that video to a new page and also post it without use of the lightbox. I haven’t found any problematic code where it could start adding these arguments to a random URL, specially if you are not using any of Settings -> FV Player Pro -> Hosting.

I also do not see why it does change the splash URL which you posted to just /externer-datenschutzbeauftragter/

What happens if you leave the splash field empty?

Thanks,
Martin

Hello adv,

FV Player outputs using a standard WordPress shortcode, so it should work.

Are you interested in showing the player using REST API in a mobile app? In that case you will have to also include the FV Player scripts as just showing the HTML coming out of the shortcode won’t be enough.

Thanks,
Martin

Hello Basma,

please check your PHP error logs. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then try to upload another video and the error should be recorded in these logs.

Thanks,
Martin

Hello Luca,

we would like to build a proper integration – if you have to put in the shortcode by hand, then it’s half-done.

But perhaps it will be impossible if there is no WordPress action hook that would let us do this. In that case we will need to use the shortcode only. That’s why it’s taking us more time to check this.

Thanks,
Martin

Hello Jean,

when the live stream is not live it can report an error like that. Please ensure you marked the stream as live: https://foliovision.com/player/video-hosting/hls -> “If you are using a HLS live stream, make sure you tick the Livestream button in the editor as well” Then it will show a 30 seconds count-down and then attempt to reload the video automatically and if it still won’t play repeat over and over again.

However I see that since we automated the live stream detection in the last FV Player release you are not able to check that “Live stream” checkbox for a stream which does load when you are posting it. So I will improve that to give you all of these options in such case.

We are also working on a dedicated FV Player Live Streaming addon as well. There we could let you schedule the live streams – so that you could put in a date and time of when the stream will go live and show that exact time and date countdown like:

This live stream starts in

1 day 5 hours 30 minutes 54 seconds

Thanks,
Martin

Hello MoviHub,

the video at https://foliovision.com/player/demos/ok-ru-video plays for me without issues. Could you please check again to see if it stopped playing randomly or if it still won’t play for you?

Thanks,
Martin

Hello Renaud,

I found I forgot to put up the new plugin files. I’m sorry about that. Now it’s fixed and reinstalling will give you the new plugin files.

There’s no POST in these requests. added some code to the Vimeo library on my test site to see the full request and full response:

// Enable verbose log
$curl_opts[CURLOPT_VERBOSE] = true;
$verbose = fopen('php://temp', 'w+');
$curl_opts[CURLOPT_STDERR] = $verbose;

// Call the API.
$curl = curl_init($url);
curl_setopt_array($curl, $curl_opts);
$response = curl_exec($curl);
$curl_info = curl_getinfo($curl);

// Show the verbose log
rewind($verbose);
$verboseLog = stream_get_contents($verbose);
echo "Verbose information:\n<pre>", htmlspecialchars($verboseLog), "</pre>\n";

Here’s how the request for /me looks like –

> GET /me HTTP/1.1
Host: api.vimeo.com
Accept: application/vnd.vimeo.*+json; version=3.4
User-Agent: vimeo.php 3.0.8; (http://developer.vimeo.com/api/docs)
Authorization: Bearer 50...80

And the response:

< HTTP/1.1 200 OK
< Connection: keep-alive
< Content-Length: 3757
< Server: nginx
< Content-Type: application/vnd.vimeo.user+json
< Cache-Control: private, no-store, no-cache
< Strict-Transport-Security: max-age=31536000; includeSubDomains; preload
< X-RateLimit-Limit: 1000
< X-RateLimit-Remaining: 998
< X-RateLimit-Reset: 2021-12-17T05:00:32+00:00
< Request-Hash: 0a17bc60
< X-BApp-Server: api-v18665-kvs5k
< X-Vimeo-DC: ge
< Accept-Ranges: bytes
< Via: 1.1 varnish, 1.1 varnish
< Date: Fri, 17 Dec 2021 04:59:32 GMT
< X-Served-By: cache-iad-kjyo7100050-IAD, cache-vie6372-VIE
< X-Cache: MISS, MISS
< X-Cache-Hits: 0, 0
< X-Timer: S1639717172.452268,VS0,VE184
< Vary: Accept,Vimeo-Client-Id

{"uri":...,"account":"pro"}"

And here’s how the request looks like when obtaining the Vimeo splash screen for a video:

> GET /videos/196881410 HTTP/1.1
Host: api.vimeo.com
Accept: application/vnd.vimeo.*+json; version=3.4
User-Agent: vimeo.php 3.0.8; (http://developer.vimeo.com/api/docs)
Authorization: Bearer 50...80

Thanks,
Martin

Hello Michal,

I prepared a fix for this for the next FV Player version. To get it right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue will be fixed. I’m not sure why we didn’t encounter the issue in our testing though.

Thanks,
Martin

Hello Renaud,

I’m sorry to hear about the trouble, are you hosting your website on DigitalOcean perhaps?

The log file which you get for the “Verbose” setting of Settings -> FV Player Pro -> Pro Features -> Debug has a line like this for each request:

Vimeo API action on Tue, 22 Jun 2021 20:40:36 +0000 /me on /wp-admin/users.php

So the format is:

Vimeo API action on {date} {API request} on {referrer}

That “API request” information shold be all they need. You can also send you API key to them and explain that it’s using their PHP library: https://github.com/vimeo/vimeo.php

Please also check Settings -> FV Player Pro -> Hosting -> Vimeo (Pro), there might be a message like this:

There were {number} API errors, last one from {date}.

…with a show link to reveal the errors, please let us know what does it show. If it somehow ends up checking the same video over and over again then we should fix that first.

Thanks,
Martin

Hello Udi,

our video protection works with the PHP code, so it won’t work with Vue. Perhaps there is a way of using a WordPress site just for the video loading, but it sounds pretty complex.

Thanks,
Martin

Hello Udi,

FV Player is a WordPress-only player, but we would like to support some other integrations as well.

Please let us know which exact feature you want to use in Vue and I can tell you if using the JavaScript library will be enough: https://github.com/foliovision/flowplayer

Thanks,
Martin

Hello Aiurel,

it works for us here: https://foliovision.com/player/demos/ok-ru-video

Please send over the Ok.ru video which fails to play for you.

Also, does it obtain the video splash screen properly?

Thanks,
Martin

Hello Luis,

could you please post the Vimeo links of these videos? It would make it easier for us to figure this out.

Thanks,
Martin

Hello Austin,

your screenshot does not seem to show the playlist thumbnails at all.

Please let us know what theme you are using and try with a standard WordPress theme as well.

Thanks,
Martin

Hello Markus,

here’s an update to that code to do allow that:

<script>
jQuery( document ).ajaxComplete( function() {
  fv_player_did_autoplay = false;
  fv_autoplay_exec();
  jQuery('[data-fvautoplay]').removeAttr('data-fvautoplay');
});
</script>

Thanks,
Martin

Hello Markus,

it’s true that we do not process autoplay for the Ajax requests.

Detecting a finished Ajax call and then running a check for Autoplay wouldn’t be a problem:

<script>
jQuery( document ).ajaxComplete(fv_autoplay_exec);
</script>

This might work for you, or perhaps you need to use the event which you theme is using for Ajax.

But I wonder what should happen if you then load another post with Ajax. Would that also autoplay?

That’s why I haven’t found a definitive answer for how this could be a core part of our player settings.

Thanks,
Martin

Hello Cirdec,

could you please use wp-admin -> Tools -> Export to send us the WordPress XML with one of your Elementor posts? I wonder how it’s storing the data.

If you are not sure about this, then please send us a screenshot of your post editing in Elementor so that I can see what layout you are using.

Thanks,
Martin

Hello David,

could you please deactivate and delete the FV Player Pro plugin you are using (just the “FV Player Pro” plugin, no data will be lost), then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and give you the fixed version.

Then that video should play.

Thanks,
Martin

Hello John,

what about step 4. of “Obtaining the AWS Access Keys” in https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#managing-access-permissions ? In the proper policy attached to the user?

Thanks,
Martin

Hello HungTQ,

thank you for providing more information about that YouTube issue. If the video is getting stretched, then please let us know if you are using the logo setting in wp-admin -> Settings -> FV Player Pro -> Hosting -> YouTube. Will it occur without it?

The playback quality in the YouTube player API is always using ABR, while on YouTube.com (or with their iframe code) you get a chance to pick the quality by hand. This is their decision, I guess they were getting too much traffic from these API players and decided to make it more limited, see the announcement here: https://developers.google.com/youtube/iframe_api_reference#october-24,-2019

I’m sorry that this is taking too long, we should split the threads into two to keep our work better organized and focused.

Thanks,
Maria

Hello John,

CORS would only be required for HLS videos.

Please let us know if you are able to play the video. If not, then the issue could be with your AWS access key – see the first 7 steps here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#keys

Thanks,
Martin

Hello Markus,

thank you for your request. I think this would improve the accessibility of our player.

I wonder how it should work on mobile as you do not have hover there.

Thanks,
Martin

Hello Brayan,

we have prepared a fix for this for the next FV Player Pro version.

To get it right now please deactivate and delete the FV Player Pro plugin you are using (no data will be lost), then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and give you the update version.

Thanks,
Martin

Hello Brayan,

could you please double-check that the issue will be solved just by removing the code to load FV Player?

Are you using any WPLSM setting to track video progress?

Could you please ask WPLSM support if they track FV Player video progress in any way? It’s hard for us to check this as we do not have their license nor a test site. We contacted them regarding their documentation and haven’t heard back from them yet.

Thanks,
Martin