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HI,
I have a VTT files with 16 Chapters, but only 12 Chapters are displayed in the site. Why does this happen? I uploaded a image whit VTT a preview online file. Thanks for reply.Daniele
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Hello Daniele,
your video is 3 minutes 53 seconds long, while some of your chapters go past that time – up to 5 minutes and 27 seconds. That’s why these chapters do not show.
Please let us know if that explains it or if the video duration is not properly detected.
Thanks,
MartinHi Martin,
the duration of the video linked to the chapters is correct (05:27). But there are many videos on the page, maybe that’s the problem? The correct duration appears when I click on PlayHello Daniele,
do you mean the video duration shows as 3:53 when you load the page, but then as soon as you click the video to play it fixes itself to 05:27?
Please try to use the export function for that player – You can get that on wp-admin -> FV Player screen when you hover the player row – the Export link will appear. I wonder what video duration is stored in database.
Thanks,
MartinI tried to use the export function and the video link is correct.
So is it a database problem? I can try to do a cleanup or optimization.
DanieleHello Daniele,
please send over that export, I would you to check what it says about “duration”. It might have some bad value stored. And if that can happen, we will need a way of letting you reset it.
I think if you open the FV Player Editor, then copy the Video link, remove it and past it back in, it should get the proper duration this time.
Thanks,
MartinThis is the export.
{"ab":"","ad":"","ad_height":"","ad_width":"","ad_skip":"","align":"","autoplay":"","controlbar":"","copy_text":"","embed":"off","end_actions":"","end_action_value":"","height":"","hflip":"","lightbox":"","lightbox_caption":"","lightbox_height":"","lightbox_width":"","player_name":"","player_slug":"","playlist":"","playlist_advance":"","qsel":"","share":"","share_title":"","share_url":"","speed":"","sticky":"","video_ads":"","video_ads_post":"","width":"","status":"published","meta":[{"meta_key":"post_id","meta_value":"6973"}],"videos":[{"caption":"","end":"","mobile":"","rtmp":"","rtmp_path":"","splash":"","splash_text":"","src":"https:\XXX.mp3","src1":"","src2":"","start":"","meta":[{"meta_key":"last_video_meta_check","meta_value":"1619781266"},{"meta_key":"duration","meta_value":"233.0640138758"},{"meta_key":"timeline_previews","meta_value":"https:\XXX.vtt"},{"meta_key":"chapters","meta_value":"https:\XXX.vtt"}]}]}I have try to remove and insert a new link but nothing, don’t work.
Hi, I have cleaned the database and now everything is ok. Thank you
Hello Daniele,
I see, currently the duration is only scanned when you paste in the URL and then click to some other field. And also in the background cron processing.
I guess the fix is to ensure the duration check runs when saving. And we can make it so that the save in editor checks the video duration more often.
Thanks,
Martin
