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I have Version 7.4.32.727.beta using Amazon s3 and Cloudfront.
Recently I have been updating thumbnails and splash images with a modified image, but using the same file name. (Simply uploading the new image to s3 where it overwrites the old one).
Most images update immediately, but a few don’t update at all on the Player – but they do update on the thumbnail within the FV Player Tab (it often takes several hours for these to update).
This is very frustrating as you can imagine, because it’s impossible to verify that the correct images have been uploaded successfully without making them public, then pasting the url into a browser.
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I should have mentioned that of course, I tried adding the images again on the FV Player tab (even though it was displaying correctly there).
I also disabled my Autoptimize Cache Plugin, emptied the Browser cache, and even disabled the “Remember video position” FV Player feature.
None of these measures made any difference.
I hope I haven’t left out any other information you require.
(This is FV Player Pro).
I guess I could delete the player and create a new one – but surely I shouldn’t have to do that every time I change a splash image, should I.
I said in a previous post that I could delete the player and create a new one, and hopefully that would be a workaround, but it won’t.
I just tried it, and it made no difference. The old image which was deleted from the Amazon s3 bucket a couple of days ago, is still appearing on the player.
I await your input on this matter,,,
Hello Andy,
Thanks for all the detailed info”
First of all, are you also using Cloudfront? If yes, please try purging cache on your Cloudfront distribution.
Thanks,
Juraj
Four days to reply – and no notification email (even though the Notify box was checked and my account email is valid).
Presumably that illustrates the importance you allocate to customer support?
“Let ’em struggle”…
Hello Andy,
We’ve answered you 6 days ago. Do you see the answer or not?
Thanks,
Juraj
Of course I’ve seen it – but it took four days for someone to reply and even though I had selected “Notify me of follow-up replies via email” no email came – so then it was a further six days before I saw your reply.
A link to some instructions on how to purge the Cloudfront Cache would have been helpful…
Hello Andy,
You should be of course notified by e-mail about the reply, we’ll check what could go wrong. Pleas check your spam inboxes.
You can clear cloudfront cache by invalidating files, this guide should be helpful for you: https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/Invalidation.html
Thanks,
Juraj
