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Hello, I created 4 videos and paid for the plugin, they were all in wmv format and converted to mp4, all around the same length, half will play, half show blank video while playing. 2 of the videos play on a laptop, 2 do not. All play on a mobile device. Any ideas what is causing the issue?
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Hello easypresales,
Can you please check those videos with our Admin Video Checker? Let us know what does it say. What browser do you use on your laptop?
Thanks,
Juraj
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