Hello markxkr,

I tested your FV Player shortcode and it showed the splash image for me when the video was not playing. Could you send me a link to the page where you are experiencing this?

As for the [video] tag – it preloads a part of the video along with it’s metadata and uses it as a splash image, but that is not loaded as a picture, but shown only through a browser. Not all browsers support this, for instance, you won’t get any splash image this way in Safari on any Apple device, or for instance on all Android devices with OS older than version 6. Therefore it’s more reliable to load an actual image, which is of course shown on all devices and browsers.

Thanks,
Eduard

Hi nsfw123,

We are aware of these problems, yet we have not implemented a solution for them yet, as we did with a similar service – Amazon Drive.

The main issue with Google Drive is that it is not at all made for hosting video. The videos hosted on GD lack support of range requests and also doesn’t show the file size in the HTTP header. Therefore the player must load the whole file before the video can play, which can take a lot of time depending on the file size and network speed. When I was testing this, a 1.2 GB video took 25 minutes to load, which is basically unusable. You also won’t be able to jump on the timeline.

I would recommend trying a different hosting service.

Thanks,
Eduard

Hi Michael,

As I said, loading the YouTube subtitles is a built in feature and doesn’t require any other settings or shortcode parameters. All it should take is to update the FV Player Pro plugin to version 0.8.24 and make sure you are using the Beta mode.

Thanks,
Eduard

Hi Michael,

It will be released today and will work automatically. That means that when a YouTube video has subtitles available, they can be immediately set in FV Player. However, if you use custom VTT subtitles, then the subtitles from YT won’t be loaded.

Thanks,
Eduard

Hi Tam,

I just wrote you a reply in your support ticket.

Thanks,
Eduard

Hi Peter,

We discussed a bit and we might add this to our future improvements. Could you please be more specific about what kind of script you would like to use (an example would be perfect) and how is should be triggered? That would be most helpful.

Thank you,
Eduard

Hi Tom,

Yes, you will have to change the domain of your license in https://foliovision.com/my-licenses. You can read more details in this guide – Using FV Player with Sub-domains and Multi-Domains.

Thanks,
Eduard

Hi Michael,

Thanks for the detailed report, but I’m unfortunately unable to open the test subdomain (all I get is a white page). Could you take a look on it, so I can test the issue?

Thanks,
Eduard

Hi Kobus,

Yes, FV Player VAST will stop working after the expiration, unlike FV Player Pro, which works even when expired (it just won’t receive updates and support). If you choose to renew your license after expiration, you will also have to download a fresh copy of the plugin and reinstall it.

Thanks,
Eduard

Hi laurent,

I noticed that the stream plays but it’s served via HTTP. If you have a HTTPS website, the stream won’t work as it’s evaluated as insecure.

Thanks,
Eduard

Hello laurent,

Sorry, it will not interfere with embedding, but will prevent hotlinking (to the extent described),

Thanks,
Eduard

Hello laurent,

The problem is that m3u8 files (or HLS) are made primarily for Apple devices. To make it work on desktop, you will need to have a cross-domain policy on your server (to play it with Flash) and allow CORS requests from your server for HTML5 video support via HLS.js.

It’s all explained in this guide along with how to set everything up – Using HLS With FV Player.

Thanks,
Eduard

Hi Devin,

We are currently working on upgrading the core of our player to Flowplayer 7 technology and it should bring support for Chromecast and Apple TV, but it’s a long run and it probably won’t be done until this fall. We’ll definitely announce it o our blog, though.

Thanks,
Eduard

Hi Andrew,

I forgot to add that right now it’s only available in the Beta mode.

Thanks,
Eduard

Hi Evélina,

You can clear individual videos from the CloudFront cache, or just certain folders. It depends on what command you use in the Invalidation box.

Our guide says how to clear the whole cache by using the “/*” wildcard, but you can clear an exact folder of a specific HLS stream, for instance “/HLS/stream1” or whatever the path is in your S3. You can read more about it in this AWS guide – Invalidating Objects (Web Distributions Only).

Thanks,
Eduard

Hi Michael,

The YouTube API, unfortunately, doesn’t allow us to control the YouTube subtitles via our player and downloading them is not very easy.

Thanks,
Eduard

Hi Michael,

If the links to the pages where you are experiencing the video issues are not public, you can share them via https://revealit.me/. It creates an encrypted message that can be opened only once and then deletes itself, so you can safely post it here on the forum.

Thanks,
Eduard

Hi Pesi,

Sorry, the fault is actually in our player. We are currently making some fixes in the playlist styles, so this issue should be fixed in the next update and we are also going to add a new style. The update was supposed to roll out yesterday, but we found some mistakes in it. It should be published soon, though.

Thanks,
Eduard

Hello Gbrother,

Thank you for reporting this issue and also for the video recording of it. I found the free lessons section on your website, so we’ll look into it and I’ll let you know what we find out.

Thanks,
Eduard

Hi Pesi,

Thanks for your suggestion. We will discuss this internally and I’ll let you know if we decide to move forward with it.

Thanks,
Eduard

Hi Jonathon,

What do you mean by “youtube playlist broken”? Did it stop working on your website? If so, could you send us a link?

Thanks,
Eduard

Hi Mirco,

If you want to serve a VAST ad in front of a video hosted on YouTube and served through FV Player, you will need both the FV Player Pro (the free version doesn’t support YouTube videos) and FV Player VAST. We now offer them in a bundle with reduced price $199 for a single domain.

Thanks,
Eduard

Hi Michael,

If you mean the demo on this page (the second video), then you can use the button in the bottom right corner of the video box (it looks like three horizontal stripes) during the playback. It will open a small drop-down list where you can select the language of the subtitles or turn them off.

Thanks,
Eduard

Hi Miles,

I checked both videos and they seem to be working fine. However, my colleague checked it on Monday and he saw a JavaScript error in the site code. It was the call for a “base64” JavaScript function in the footer signup form and such function doesn’t exist.

Thanks,
Eduard

Hello Gbrother,

I apologize but I’m not sure from your message what are you trying to test. If you want to check if the embedding works with Vimeo hosted videos, you can do so in this demo.

Thanks,
Eduard

Hi Jason,

I checked your licenses in our database and it seems that you own only the FV Player Pro. Serving VAST or VPAID ads with your videos requires additional plugin – FV Player VAST.

Thanks,
Eduard

Hi Evélina,

The crossdomain.xml should be open to all domains to make the Flash fallback work. You can see an example XML policy in the same guide Martin sent you, under the part Using in Browsers with Flash.

Thanks,
Eduard

Hi Amir,

What dimensions you have set in the shortcode for both lightbox images?

Thanks,
Eduard

Hi Pino,

Please make sure to follow our guide Using HLS With FV Player and set correctly the CORS headers for using the HLS.js. Let me know if that doesn’t resolve your compatibility issues.

Thanks,
Eduard

Hello bjol,

No files were attached. Try to share it via cloud, or something like that.

Thanks,
Eduard

Hi Scott,

Interesting problem. Is it possible to send us a link to the page where it’s happening, so we can take a look?

Thanks,
Eduard

Hi Claudette,

Yes, the screenshot is here. Are the videos still not working?

Thanks,
Eduard

Hello Claudette,

I checked some of the videos both on a desktop and on a tablet (iPad) and they all worked ok. Is the user getting any particular error or the buffering of the video stops? And what exact type of device is he using?

Thanks,
Eduard

Hi Scott,

Thank you for reporting this, we’ll double check our auto installing button. In the meanwhile you can download the Pro plugin from https://foliovision.com/my-licenses as a zip file and install it manually.

Thanks,
Eduard

Hi Erik,

There is, unfortunately, no 100% protection of any content that is online. There are however plenty of security measures you can use. We wrote this short article about those that our player supports – Protecting Video from Downloading.

The best thing you can do right now is to use the encrypted HLS streaming (FV Player Pro required) hosted on Amazon S3 and delivered through CloudFront. The encryption will make it very hard to download the video and even if a user would manage to do that, he would need the decryption key to watch the videos. You can read more about HLS and how to make the most of it in this guide – Using HLS With FV Player.

We also offer a simple feature that will watermark your videos in a way that it will be barely visible during the playback but can be found when checking the video frame by frame. The feature is called DRM Text and can be used for proving that you are the original source of the content if someone decides to screen capture it.

Thanks,
Eduard

Hi Branden,

Is it possible to provide a link to a test post with a video in FV Player, so we could take a look?

Thanks,
Eduard

Hi Ankit,

FV Player is inactive on your site. Could you please make a test post so we can test the video on your site on Android 7.1.1?

Thanks,
Eduard

Hi Ankit,

Could you please send us the exact types of the phones you were using along with the versions of the OS and name of the browser? We were testing this on Android 4.4.4 and iOS 10.2.1 and the video played without any issues on both.

Thanks,
Eduard

Hi Nanda,

If you are testing this on mobile, then you should know that the default volume setting doesn’t affect mobile device – that is because of the core device restrictions. The sound on mobile can be adjusted only by the hardware buttons, never by software settings.

If you are experiencing this on the desktop, then try to use the Incognito mode of your browser for testing. This is because the default sound settings work only until the user changes it. If you set the sound to the max, someone plays the video and turns the volume down a bit, then this setting will write into the browser settings and will be the new default on his browser, no matter the FV Player settings. This, of course, doesn’t affect anyone else, just the user’s browser.

Thanks,
Eduard

Hi James,

Could you please try to go Settings > FV Player and click on Save All Changes? You don’t even have to change any settings.

Thanks,
Eduard

Hi Anthony,

Thanks for reporting this. We have actually started to work on this issue yesterday and update the Interactive Transcripts feature. I’ll let you know when it’s fixed.

Thanks,
Eduard

Hi Renato,

We are also going to add back the option to modify the colours of the buttons in FV Player skin settings – it will probably be available in the next update. It looks like it was not properly moved from the previous version. Thank you for pointing this out.

Thanks,
Eduard

• This reply was modified 7 years, 6 months ago by Eduard.
• This reply was modified 7 years, 6 months ago by Eduard.

Hi Nathan,

It actually is in the shortcode editor, just make the option active in Settings > FV Player Pro > Setup tab > Post Interface Options and there check the box Sharing Buttons. Now you can edit the settings for each video individually.

Thanks,
Eduard

Hi Ahmed,

We usually use the 600k, 1M, 2M settings, but if you need more variants, you could use 400k, 800k, 1200k and 2200k. It’s easy to create your own profiles, so you can use whatever you want. Here is a https://developer.apple.com/library/content/technotes/tn2224/Art/tn2224_settings_May_2016.jpg made by Apple, that might help you.

As for the license acquisition URL – no, the encrypted stream is created for a specific page only.

Thanks,
Eduard

Hi Ahmed,

We have just released new version of FV Player Pro (0.8.17), that improves the DRM Text by adding the rotation of the text box position and also adds the site name to the text.

Thanks,
Eduard

Hi Salvatore,

I checked the video on http://thecommercialinvestor.com/ in Firefox and it played ok. Did you mean some other video?

Thanks,
Eduard

Hi Sathish,

You are right, I tested the tag outside our domain and it didn’t work, so it’s probably for foliovision.com only. I acquired it by asking their support (support@lkqd.com), so you might do the same and they will create a test tag for you.

Thanks,
Eduard

Hi Antonio,

Could you please use the Check template button in the FV Player settings and let us know what it reports?

Thanks,
Eduard

Hi Ahmed,

I edited your previous posts for you.

That message is a bit outdated and we are planning to remove it, since you don’t need MP4 alternative on desktop thanks to HLS.js.

Interesting idea about the DRM Text. Do you mean that it would kind of rotate, appearing in one corner at a time?

Thanks,
Eduard

Hi Kevin,

The OptimizePress version 1 has some compatibility issues with our plugin. We have a short guide that should help you. You can find it in our FAQ – question 9.

Thanks,
Eduard