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I have made a copy of my original site to test the upgrade to a new version of FV Player, and several other plugins.
It appears that FV Player Pro 0.8.21 is serving the “OGV” file that I put in the SRC, instead of the “MP4” file that I put in the MOBILE parameter when viewing with a mobile device (testing with iOS10.3.2).
Here is the shortcode:
[fvplayer src="http://upgrade.mydoctor.kpnvly.org/cancer-care/wp-content/uploads/sites/3/2014/06/Introduction.ogv" mobile="http://upgrade.mydoctor.kpnvly.org/cancer-care/wp-content/uploads/sites/3/2016/09/Introduction.mp4" splash="http://upgrade.mydoctor.kpnvly.org/cancer-care/wp-content/uploads/sites/3/2014/06/Introduction.jpg" width="864" height="486" subtitles="http://upgrade.mydoctor.kpnvly.org/cancer-care/wp-content/uploads/sites/3/2016/09/BRCA_-_Introduction.vtt"]The following page uses FV Player Pro 0.7.32, with the same shortcode, and it works on my iPhone:
Original domain pageThis page uses FV Player Pro 0.8.21 and produces an error that indicates the OGV file is being used (Unsupported audio format):
Test subdomain copy
I have removed the MOBILE parameter for the 0.8.21 instance, and placed the MP4 filepath into the SRC parameter. That plays without error.I will leave this page alone for a couple of days, in the hopes that you will be able to use it for troubleshooting.
Thanks!
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Hi Michael,
Thanks for the detailed report, but I’m unfortunately unable to open the test subdomain (all I get is a white page). Could you take a look on it, so I can test the issue?
Thanks,
EduardNot sure what happened. Maybe the webhost was having issues for a few.
Just in case, I tested this url, then copy/pasted it to this reply:
http://upgrade.mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancer/
Hello Michael,
thank you for the bug report. This was actually caused by the FV Player plugin, not FV Player Pro.
We created fix for this, could you please reinstall FV Player from this ZIP file and see if it works for you? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip You will have to deactivate and delete the FV Player plugin which you are using, but no worries, no videos nor settings will be lost.
Alternativelly you can wait for the next release which will go out tomorrow. We just need to run all of our tests on it.
Thanks,
MartinThank you!
I installed the zip file on the upgrade subdomain, just so I can get the testing out of the way. Everything works fine now.
I will use tomorrow’s update on my live domain, now that I know it is fixed.
Hello Michael,
unfortunately FV Player update has been delayed by some unrelated server issues.
For now you can reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip on your live site as it works for you.
Thanks,
Martin
