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Videos stoping after 15 min
Some of our clients (2) are experiencing videos stopping in the middle and do not want to start again. They are using tablets. Could that be it.
Could you check please http://www.savoirdartiste.com/instruction-du-cours/
savoirda
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Here is what the support on our site is telling me.
On the course status page while taking a course, the videos are not working because you are getting js errors from the third party plugin you are using.Please contact your third party plugin,FV-Wordpress-Flowplayer plugin support forum for this : http://prntscr.com/fgjfqi
Hello Claudette,
Thank you for reporting your issues. Unfortunately, the URL you have posted is not accessible (probably leads to the membership-only part of your website). Could you please create a test post with a video in FV Player, so we could see the issue?
Thanks,
EduardThis is the account of the client saying all her videos stop at one point and do not resart in all her courses. Pick anyone.
You will notice that the url are not the right ones also and those pages the videos do not work.
user :1163ncgl
password :121ac91mHi
Did you find what is happening ?
Hello Claudette,
I checked some of the videos both on a desktop and on a tablet (iPad) and they all worked ok. Is the user getting any particular error or the buffering of the video stops? And what exact type of device is he using?
Thanks,
EduardWe have a bigger problem.
The videos do not work on certain pages but word on others.Can you ckeck this with the access I gave to you.
Thank you
do you receive this screen shot
could I use your email
Hi Claudette,
Yes, the screenshot is here. Are the videos still not working?
Thanks,
Eduard
Hi Claudette,
Yes, the screenshot is here. Are the videos still not working?
Thanks,
Eduard
