Hello Brayan,

I’m sorry that we were not able to solve this issue for you, but I just do not see how it could be still failing. We can only create a new version with a lot more debug output for you to send back to us.

The decryption key field is optional. We will make it so that it only shows if the stream is actually encrypted.

You shouldn’t have any issue with using of Bunny Streams in FV Player, you just cannot use their DRM protection. We are also finishing up a full drag&drop integration of Bunny Stream with FV Player.

Thanks,
Martin

Hello Brayan,

thank you for sending it over to us privately.

I was able to see the issue in Safari. I wonder when deos the WPLMS unit_load event really occur.

Please try to increase the timeout in it:

document.addEventListener('unit_loaded', function(){
  setTimeout( fv_player_load, 100 );
});

If this helps, then perhaps WPLSM just needs to provide an event which occurs once the new unit HTML code is set and not before that.

Thanks,
Martin

Hello Brayan,

this error won’t be related to WPLMS, but if we hear about more issues with it we will check them out if we can get a version of the plugin for testing.

Please reinstal FV Player Coconut from a fresh ZIP from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then run the FV Player Coconut Wizard again and this time it should include all the information about why the Bunny.net API call has failed.

Thanks,
Martin

Hello Gerald,

I think this issue must occur only on videos with the FV Player Pro Video Ads. Please try to select “No ad” in FV Player Editor in “Actions” tab as seen in step 6. in our FV Player Pro Video Ads guide: https://foliovision.com/player/ads/using-preroll-postroll-ads

But I do not see why this would fail. Please send us a link to a test page where we can see the issue. This is a new issue so we would like to improve our code to ensure it doesn’t occur.

Thanks,
Martin

Hello Brayan,

these PHP error logs will help, but please start by doing this as it’s simpler:

Open the wp-admin -> FV Player -> Coconut screen again, there should be a button “Show wizard log”. Clicking that button will reveal the log of the wizard operations – hopefully including explanation why the API call with BunnyCDN has failed.

Thanks,
Martin

Please note I had to fix these quote symbols.

Thanks,
Martin

Hello Brayan,

so does the issue only occur on your mobile phone app and everything works on your website?

How does your mobile app show your website content?

What video type did you use with the free version and what do you use with FV Player Pro? Did you perhaps switch from MP4 to Vimeo or so?

Please let us know.

Thanks,
Martin

Hello John,

that is correct, FV Player Bunny Stream will mainly make it a lot easier to add new videos. I hope we can also use their timeline previews which is a huge benefit.

Thanks,
Martin

Hello John,

the part which we didn’t figure out yet are the timeline preview thumbnails.

If we get lucky we might have the first version out next week.

If you need video download protection, then FV Player Coconut is the way to go. We are finishing a big upgrade there – allowing video drag&drop uploads right on your WordPress website. The FV Player Bunny Stream plugin will have that too.

Thanks,
Martin

Hello Nathan,

thank you for sending over the fix!

I guess most MySQL servers do not mind this mistake, but in your case it did cause the issue.

Please reinstall FV Player Coconut from a fresh ZIP from https://foliovision.com/my-licenses again. Then it will work.

Thanks,
Martin

Hello Nathan,

something must be preventing the database table creation.

Please check your PHP error logs. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Then just go to wp-admin -> FV Player -> Coconut jobs again and another error should be recorded in the logs.

Thanks,
Martin

Hello Gus,

to conclude this thread, the issue is with separate audio track HLS streams: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/chromecast-2

Thanks,
Martin

Hello Nathan,

please, try reinstalling FV Player Coconut from a fresh ZIP from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Let us know, if it helped. I think there was a bug in the database table creation code.

Thanks,
Martin

Hello Mark,

thank you for posting the details. I guess it was not clear to Maria that you mean the SEO markup for videos and not the video sitemap.

In FV Player we always use some description for the Schema.org video markup. It uses the FV Simpler SEO meta description (post meta key _aioseop_description) or 10 words from the article, or in the worst case the WordPress Tagline for the website.

It does not put in “id” which seems to be present on your screenshot “it-should-be-there”.

Thanks,
Martin

Hello Tiziano,

I prepared a bugfix for the next FV Player release.

The issue was related to the generic HLS m3u8 file names such as index.m3u8. If your user had no record of watching the video with the database ID, it would fall back to pick the position recorded for a index.m3u8 video. So we prevented use of such generic identifiers for position saving for non-database FV Player instances.

Thanks,
Martin

Hello Jörn,

the version of the FV Player Coconut plugin has not yet been increased, I’m sorry that it caused the confusion.

Please let us know if you did already reinstall the plugin and if you still get “You must use the Coconut API v2”. Also, what version you get on https://app.coconut.co/api ?

Thanks,
Martin

Hello David,

for some reason that video does not have the MP4 versions available. We will make that work.

Also thank you for a reminder about that audio glitch issue.

Thanks,
Martin

Hello David,

I’ve done as much testing as I could, but the video did play for me on my test site.

Your test page https://www.iamyoga.online/test/ does not work without login. Could you please make it available for public?

Thanks,
Martin

Hello Mitch,

we were able to reproduce the issue, we are investigating.

Thanks,
Martin

Hello Mitch,

sorry about the mistake, in your initial message where you said you are streaming with Bunny.net it was not clear if you use Bunny Stream or Bunny CDN.

If the video still player for you in some other player, then I would guess it was some video application which does not require the CORS headers or so.

Do you mean the video won’t play in wp-admin -> FV Player screen, or some post editing screen when the Lightbox is enabled on it? We will test that.

Thanks,
Martin

Hello Glenn,

Pavel’s answer needs a correction – you would have to set the “vast” argument using the fv_flowplayer_args_pre filter which is documented in https://foliovision.com/player/advanced/api-programming That’s where you could check the user membership level too.

We also had a request for a plugin like this before. What membership solution would you like to work with?

Thanks,
Martin

Hello Sebastiaan,

we are about to finish some code refactoring to allow video uploads directly on the WordPress website with both Coconut and Bunny Stream. Once that is done, we will look into supporting these different Coconut API regions.

Thanks,
Martin

Hello Çapan,

it appears there is some ad which appear a div with the following class to the player element: wikim-below-video That causes the player dimensions to grow.

If that needs to happen, it should use some positioning to cover the video with a close button, or it should insert above the player, but into into its div element.

Thanks,
Martin

Hello Çapan,

there is something setting CSS rule “height: auto !important” on the player container. We do not use such code in FV Player nor FV Player Pro.

Does it happen even without all the ad scripts?

Thanks,
Martin

Hello Joe,

FV Player doesn’t work with the AWS Lambda function. It only plays the files hosted on AWS S3 using the AWS Cloudfront CDN.

We also support the encrypted videos created using AWS Elemental MediaConvert, but do not automate it’s functioning in any way.

Some of our users use the AWS Video on Demand implementation, but it doesn’t appear to use Lambda either: https://aws.amazon.com/solutions/implementations/video-on-demand-on-aws/

Thanks,
Martin

Hello John,

the new FV Player might be released next week. There is just no way around that bug in FV Player Pro 7.5.7.727 to 7.5.10.727, so we will be checking our license checks until we see almost everybody is on FV Player Pro 7.5.11.727 or any version before FV Player Pro 7.5.7.727.

I’m sorry about the inconvenience, please just upgrade the plugin by hand as described. There is no risk involved in deleting the FV Player plugin, no videos nor settings will be lost.

Regarding the iOS 14.8 issues – please try to play the HLS stream URL on your colleagues phone directly – by putting the m3u8 link to the browser location bar, or posting it to your colleague via email as a link to click.

On iOS iPhone FV Player completely relies on the core video playback engine. In past we heard reports of mp4 videos not playing in FV Player on some iOS iPhones and it always wouldn’t play in the device browser too. So we tried to look for solution, like figure out what makes these mp4 videos broken in way, but haven’t found anything. We also have a user with iOS 13.7 who is not able to play any of the video in FV Player, but not even any bare HTML5 video nor YouTube.

Also, currently the stream doesn’t play, it just reports 404 error.

Thanks,
Martin

Hello Luke,

if things go well the first version might be ready next week.

Thanks,
Martin

Hello Ian,

the bugfix is available in the free FV Player 7.5.11.727 which is the base plugin for FV Player Pro.

Unfortunately we had to hold that version release for now due to a bug in the upgrade code which affects users on FV Player Pro 7.5.7.727 to 7.5.10.727. We are working on a solution.

So the only way for you to get the fix right now is to reinstall FV Player from this link as I was describing previously: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Qamdad,

the “Failed to connect to api.vimeo.com” error suggests that your web server is not able to connect to api.vimeo.com.

Please ask your web server technical support about this. They should be able to check if there is a server-level issue.

Thanks,
Martin

Hello Ian,

the new FV Player was supposed to be out today, but it will be out tomorrow.

I’m having no issue with your live stream on iPad with iOS 13.3 and 15.0.2. What version are you using?

Thanks,
Martin

Hello André,

is it important to prevent the users from seeking outside of your desired start and end times?

FV Player does have the custom start and end times which are easy to set in PHP, but now so in JavaScript. However that also prevents playback outside of the bounds.

We do not have a feature to stop a video at a set time currently, unless it’s the custom end time.

Thanks,
Martin

Hello Gregory,

please reinstall FV Player Coconut from a new ZIP file from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then that popup will give you “Response” data first and then “Output” further down, which is what I need to see.

With the new version the new jobs should also work, I wonder what conditions can lead for a malfunction like what you are experiencing.

Thanks,
Martin

Hello Ian,

I see the issue, I think it’s related to Flowplayer support for DVR live streams.

I prepared a fix for this for the next FV Player version. To get it right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you will have to re-save the plugin settings and you should no longer see these issues.

We will be able to check the iPad issue tomorrow.

Thanks,
Martin

Hello Ian,

if you are using a HLS live stream, make sure you tick the Livestream button in the FV Player editor as well.

You can see it on the second screenshot here: https://foliovision.com/player/video-hosting/hls#inserting-hls-to-fv-player

We will also fix the code to not cause these display issues.

Thanks,
Martin

Hello Edward,

we could add a setting to FV Player Coconut to enable audio-only output. Then it could be presented in some attractive way, so that people can see they can watch the video or play the audio only.

However it wouldn’t likely work on iPhone, we would probably have to serve a separate stream for that.

Thanks,
Martin

Hello Tiziano,

does it occur with Vimeo videos?

Are you using custom start time or video position remembering?

Thanks,
Martin

Hello Luiz,

I did not run into the issue with iOS 13.2, 13.3 nor 15.0.

Please test with iOS 13.7 here if possible and let us know if you also run into issues there: https://foliovision.com/player/demos/hls-stream

It seems you are using this CSS to tweak the FV Player styling, but it also removes that close button:

fp-player a {
    background-image: none !important;
}

Thanks,
Martin

Hello Christian,

we have worked on adding this feature. It would be great if you could test it before it’s a part of the official FV Player release.

To do that first deactivate and delete the FV Player Pro plugin you are using (no data will be lost), then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and give you the update version.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Hari,

thank you for the bug reports, we will get it fixed.

Thanks,
Martin

Hello Girsih,

please reinstall FV Player Pro one more time and the Vimeo videos with video password will cache properly.

We also improved the Vimeo video picker to give you the proper URL with the video password included.

Do you actually use these video links with passwords for any purpose? I’m asking as they seem to allow video playback when opened directly – which goes against the purpose of making the video better protected. Please let us know what exact Vimeo security settings do you use for these videos.

Thanks,
Martin

Hello Girsih,

I was not able to reproduce the issue. Please try to enable FV Player Vimeo Security again as the issue could be related to the FV Player Pro internal caching.

If you are still not able to play that video then check Settings -> FV Player Pro -> Hosting -> Vimeo and look for the “There were {number} API errors, last one from {date}.” message. When you click the “show” link next to it it will show details about the errors – does it mention your video at the end of the list?

Thanks,
Martin

Hello Hari,

it seems you have checked wp-admin -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Disable Playlist Autoadvance. That’s what’s stopping the playback to continue with the post-roll ad after your main video.

We will fix this, but please try to uncheck that setting to see if it helps.

Thanks,
Martin

Hello Edward,

if you click any of the remote URLs in that Log HTTP requests plugin it should open a lightbox view with the response message.

That bad root certificate is related to the server outgoing communication – it’s likely not related to the SSL certificate running on your website.

Thanks,
Martin

Hello Cirdec,

I’m sorry to hear about your issues. Please send over the Vimeo video link, it should still play even if you are banned on the Vimeo API.

Thanks,
Martin

Hello Marv,

this should be helping users to realize the audio track is muted as it often is when the video autoplays and people just do not realize there is a button in control bar to turn on the audio in that case.

I see it doesn’t fit your use case, so I tried to add detection of the audio track to only show the notice if the video has sound. But that doesn’t help in your case – it appears the audio tracks are there, but they are empty.

So for now you can only hide it using this CSS code:

.flowplayer.has-fp-message-muted .fp-header { display: block !important }
.flowplayer .fp-message-muted { display:none !important; }

You can just put it into the CSS box in wp-admin -> Settings -> FV Player Pro -> Skin. More tips on styling tweaks can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello Edward,

are you using any SEO plugin? The featured image should be available in the Open Graph header meta tags even if it’s not part of the post content. It certainly works that way when using FV Simpler SEO.

Also, the splash image is part of the page HTML code, so I wonder why won’t the social networks find the image. Please let us know which social network you are using.

Thanks,
Martin

Hello Brian,

seems like the loading routine in FV Player Pro is running into some PHP error. So please check that in the PHP error log.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

You will just have to play the video again and see if it fails.

Another thing would be to try to disabled the Wordfence plugin, maybe it’s interfering with our loading routine.

Thanks,
Martin

Hello Edward,

the My Licenses screen does have a “Show Previous Version” button which currently goes back to the latest release of the 7.4 version.

We also provide the roll-back button in Settings -> FV Player Pro -> Tools, but it also goes way back to 7.4.

So I think it would be better to add a button to go back one version there.

Thanks,
Martin

Hello Brian,

could you please send a test page, or at least the Vimeo video URL? Are you sure they can be opened on Vimeo, at least when you are logged in?

Please check Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like this:

Your Vimeo access token has been successfully verified (last check: {date})

Does it appear?

Do you use wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax loading?

Please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, does it show for some of the video which do not play?

Thanks,
Martin

Hello Cirdec,

please tell Vimeo about the difficulties you run into with the API due to the splash screen URL changes. Then they shouldn’t have a problem with removing of the ban.

Thanks,
Martin