Hello Deborah,

thank you for all these details. However –

The image in the FV Player editor screenshot seems fine to me. So it seems to me it’s failing to pull the image from the editor.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and the issue should be fixed.

I removed some old code, right now I’m sure why it started acting up like this.

Thanks,
Martin

Hello Matthew,

please check Behavior -> Events in your Matomo and click “Switch to Event Name”.

Then go to Event Categories -> “Video start” . Do you see all the proper video names there?

Thanks,
Martin

Hello Cirdec,

FV Player Pro has a feature to let your users download the videos (certain types – MP4 and Vimeo): https://foliovision.com/player/advanced/video-downloading-with-simple-history

However if you would like to also prevent the video piracy it would be a whole another issue – we would have to integrate with DRM provider like EzDRM or BuyDRM – they do offer offline DRM protection as well.

If you are building a mobile app, then that would have to be taken into consideration as well.

Thanks,
Martin

Hello John,

please make sure you mark the stream as “Live” in the FV Player Editor and reinstall FV Player from https://wordpress.org/plugins/fv-wordpress-flowplayer or using wp-admin -> Plugins -> Add New.

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I found there was a new bug in the live streaming count-down.

Thanks,
Martin

Hello Cirdec,

there shouldn’t be any issues, specially after the fix in 7.5.7.727. Please let us know how it goes.

Thanks,
Martin

Hello Simo,

changing video from private to public and back only helped as FV Player Pro was able to cache the video information while it was public. So now it no longer plays again.

Please upgrade to FV Player Pro 7.5.7.727, there was a bug in the Vimeo fallback API handling. Then your videos should play without changes.

Thanks,
Martin

Hello Matthew,

are you not using the FV Player Matomo integration? https://foliovision.com/player/advanced/matomo-analytics-fv-player

Please let us know.

Thanks,
Martin

Hello Cirdec,

please provide the URL of such new video along with the splash screen URL which FV Player is trying to use.

Thanks,
Martin

Hello Lana,

you will also have to enable Settings -> FV Player Pro -> Integrations/Compatibility -> Scan video length.

Thanks,
Martin

Hello Cirdec,

how are you selecting videos with FV Player? If you post a new Vimeo video (or any old Vimeo video again) I see it gets a splash screen like this: https://i.vimeocdn.com/video/708480577-1981ef282c33cba7f73d794fa31f6d06a657535cb965561376c14c79bb729e1d-d_1920x1080?r=pad

It seems Vimeo has changed the URLs for all the splash screens.

If that’s the case we need to roll out an update which will force the update and all the matching splash screen URLs. So you wouldn’t have to click that button which I was mentioning.

Thanks,
Martin

Hello Cirdec,

please upgrade to FV Player Pro 7.5.5.727 and then use the “Refresh splash screens and durations” button in Settings -> FV Player Pro -> Hosting -> Vimeo.

It should solve the issues unless you use the old [fvplayer src="..." splash="..."] shortcodes. Please let us know.

Thanks,
Martin

Hello Lana,

the “Unfortunatelly your FV Player license has expired.” might keep appearing even after the renewal as WordPress only checks for the plugin updates twice a day.

For the new FV Player version we have added a subtle button which shows if the license is expired and it runs a forced license check.

Thanks,
Martin

Hello Ron,

we improved our handling of the WooCommerce order keys. Please get a new plugin ZIP file at https://foliovision.com/my-licenses when you get a chance and reinstall from that.

Then you manually created orders will have the proper order key in the email video viewing links.

Thanks,
Martin

Hello Francus,

I think you are right, migrating away from Bunny.net Stream might be a challenge – each video URL looks completely random to me, so it’s not easy to figure out which video URL belongs to which original video in your computer if you would have to re-upload them somewhere.

So you would have to get a list of your video names and their Bunny.net Stream addresses using their API or perhaps by asking Bunny.net support for it. Our FV Player Migration Wizard won’t be able to help with that unfortunately as it requires the video names to match in the source and target locations.

I’m not sure if we will be able to fully integrate Bunny.net Stream with FV Player this month, but it’s possible. If you decide to go that way you can already upload video to it using the Bunny.net interface and then use the resulting HLS streams with FV Player even right now.

Thanks,
Martin

Hello John,

yes, that’s it. On our end we will try to improve it so that a mistake like this won’t cause the video to not play at times.

Thanks,
Martin

Hello Adamo,

yes, free FV Player with FV Player Coconut lets you serve unprotected HLS streams from Digital Ocean Spaces.

With FV Player Pro you get the encrypted HLS streaming using Bunny.net CDN which adds additional video protection using URL tokens.

These are the 2 setups which we support in the setup wizard. It would be possible to not use Bunny.net CDN in the setup with encrypted HLS, but the video protection would be lower.

Another interesting setup might be to store the video files on Bunny.net instead of Digital Ocean Spaces, but we like to keep the files and their CDN serving separate. It lets us put up backup CDNs for example, or just switch the CDN providers when needed.

Thanks,
Martin

Hello John,

it appears that the issue occurs as the video file has the public access without S3 token enabled.

But then FV Player Pro tries to load it again with the S3 token added to the URL and it freezes.

Did you make that video publicly available on that https://or…os.s3.amazonaws.com/sales_page_videos/OR….21.mp4 URL on purpose?

Is the goal to protect all of the videos in that or…os S3 bucket?

Please let us know.

Thanks,
Martin

Hello Adamo,

we will change that delete link to look like a standard WordPress post table row action – showing on hover in red color. That is the standard WordPress interface principle which we missed here.

Thanks,
Martin

Hello Ahmet,

so it says the video https://vimeo.com/528217340 doesn’t exist and it seems that it’s true. Could you please double check?

We will ensure you get the proper error message when playing and not “It seems this video doesn’t belong your vimeo account or you miss the video_files capability for your API key”.

Thanks,
Martin

Hello Ahmet,

if the player starts loading the video and gives you the error message, then the issue won’t be with the scripts. If you are getting there errors from the Check template function, then perhaps your homepage is using some special template.

It’s strange that the videos do not play for you in the frontend only. Are you still running into the issue?

Please install the Log HTTP Requests plugin and then re-save FV Player Pro settings.

Then try to play a Vimeo video in front-end and check wp-admin -> Tools -> Log HTTP Requests – you should see the request to load the Vimeo video information there. Does it show any error?

Thanks,
Martin

Hello HungTQ,

that URL does’t seem to open without a VK.com account. Please check if it’s private or publicly available.

Alternatively please look up “og:video” in its HTML code and send over the tag which might look like this:

<meta property="og:video" content="https://vk.com/video_ext.php?oid=60847820&id=166396217&hash=710ca36d452e29f8"/>

Thanks,
Martin

Hello HungTQ,

it seems it would be possible. Could you please send a link to one of the videos you would like to embed?

Thanks,
Martin

Hello Edward,

we will check the issue of the empty subtitle lines not adding paragraph breaks.

Thanks,
Martin

Hello Andrew,

I see I didn’t get back to you about this, it was addressed in FV Player 7.5.4.727 released on August 18.

Thanks,
Martin

Hello Mike,

I posted a bad link, so I’m reposting my message now:

Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/14887-editor-troubleshooting.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

It’s a special version of FV Player where I put in some additional code to ensure the editor interface is only loaded once. I’m not sure what could be causing the issue yet, but if you could test it out it would make it more clear.

I was asking you whether you are using any special editor or page builder – do you use any plugin which adds some widgets or custom Gutenberg blocks? Do you use Gutenberg or the Classic Editor or some page builder?

Thanks,
Martin

Hello Naoki,

when I open your link in a new Google Chrome Guest window (great feature, it means there is no browser history and no Media Engagement Index score which normally allows autoplay either) it plays. I can reload that page or go to some other page and go back and it always plays.

When I do that same test in my regular Google Chrome, it plays too.

I tried a new Firefox regular and incognito window and it played in both as well.

Are you logged in to YouTube? Please let us know. Sometimes it remembers the video position and the API is not able to change it.

However I do notice a problem – when I changes “0s” in the link to say “30s”, it does not always play the video – sometimes it shows the video paused and you have to hit the play button. We can fix that, but it would play with muted sound unfortunately.

Thanks,
Martin

Hello Ron,

the no payment_key issue and the no “View Access” panel issue has been fixed.

Please get a new plugin ZIP file at https://foliovision.com/my-licenses and reinstall from that.

Once you create a new order, these issues will no longer occur.

Thanks,
Martin

Hello Naoki,

we worked on fixing the Firefox autoplay for YouTube and mobile showing the splash screen properly for the YouTube videos.

It would be great if you could test these improvements on your end as it should fix your issue as well –

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please also reinstall FV Player (the free, non-Pro plugin) from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Ron,

I think you can include the order ID and WooCommerce payment key in the URL and have that act as the coupon code.

Something like this:

https://your-website.com/your-video-page?order=1234&payment_key=fdf8df989

But since the payment key cannot be seen in WooCommerce interface, the approach of copying it from the email might be easier.

Thanks,
Martin

Hello Edward,

the problem is that the chapters are loaded separately. While the transcript is part of the page HTML – giving it a big SEO value, the chapters are used just for the orientation in the actual video.

So this is a bigger job than it seems.

Thanks,
Martin

Hello Chelsea,

please open the browser console, here’s how it’s done: https://foliovision.com/player/troubleshooting/javascript-browser-console

Once its open go to wp-admin -> FV Player again and see if any error messages appeared on that console. Next try to open the FV Player editor and see if that introduced some errors too.

Another thing to try is to view the source HTML of the wp-admin -> FV Player screen (Ctrl + u) and look for “fv-player-shortcode-editor” (Ctrl + f will bring up the search field).

Last thing to try is going back to version 7.4.47.727 by reinstalling the plugin from time file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.47.727.zip

Please let us know.

Thanks,
Martin

Hello Ron,

sorry about that, the new version got stuck in the pipeline.

FV Player Pay Per View for WooCommerce 7.5.3.727 is now released.

Thanks,
Martin

Hello Loc,

are you using the FV Player feature to store the video screenshot?https://foliovision.com/2019/07/new-video-thumbnail-generator

Then it will respect the size of your video. If your video is smaller than what you need for the homepage featured image, you would need to use some CSS styling to have it fill in the space.

If your video is using the HLS format, please ensure you switch to the highest possible quality before the screenshot is taken. Perhaps we should automate that in our screenshots feature.

Thanks,
Martin

Hello Brian,

please reinstall FV Player from WordPress.org and the native fullscreen on iOS will work.

Thanks,
Martin

Hello Kurt,

the new FV Player Pro version has been released and it adds support for OK.ru and Odysee. Please upgrade FV Player Pro to latest version and switch to beta (here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta)

Then the OK.ru and Odysee videos will work.

Thanks,
Martin

Hello Qamdad,

please check your /main21/ page again. You shouldn’t be getting the download button for the lowest quality of the video anymore.

We improved the API to exclude the video files which do not use fragmented MP4, but single files with range requests. That means some of the video qualities might not be available for selection, but at least the video will be better protected.

Thanks,
Martin

Hello Robert,

please upgrade FV Player Pro to latest version and switch to beta (here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta )

Then you can click a button in wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Refresh splash screens and durations.

It shouldn’t take long and you should see a message like:

1234 cached shortcode Vimeo splash screens removed.

And finally when you go to your videos you should see the up-to-date splash screens.

I enjoyed your video review of the metronome app letting you add breaks in to metronome ticks to improve the timing.

Thanks,
Martin

Hello Naoki,

I found that Gutenberg is adding some styling for the “is-dragging” CSS class. I was not able to reproduce the issue though.

But please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I set our player to use a different class for the timeline dragging, so it should no longer disappear.

Thanks,
Martin

Hello Naoki,

actually I see the issue occurs with YouTube videos. We are working on the fix.

Thanks,
Martin

Hello Jim,

next FV Player release (should be out tomorrow) will fix the issue. You can get the fix even right now, just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Robert,

the links to these splash screens are actually present in the FV Player database or in the [fvplayer] shortcode if you are using the old [fvplayer src="..." splash="..."] shortcodes.

We were talking about adding a button to refresh all the Vimeo splash screens, so perhaps the time has come to add it. Please let us know if you use the FV Player database.

Thanks,
Martin

Hello Darius,

perhaps we really need to upgrade to the latest versions of these libraries. We would loose the PHP 5.6 compatibility, even PHP 7.0 and 7.1 would no longer be enough.

But it would only affect users who try to use the DigitalOcean Spaces or S3 Browser in FV Player, rest of the plugin would work. It’s a though decision to make.

Please try to disable the other plugins and then re-run the wizard. That way the conflict around GuzzleHttp won’t happen.

Thanks,
Martin

Hello Clarence,

the issue with the VAST ad serving might be in your ads.txt file. It seems to be full of different ad networks, but does it contain valid entries for your VAST ads?

Thanks,
Martin

Hello Darius,

I see we use a slightly older GuzzleHttp library in FV Player. We do that to keep PHP 5.6 compatibility.

Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Perhaps it will avoid the GuzzleHttp issue. If not, be might need to upgrade to some later version, but that would break compatibility with older PHP versions as I was mentioning.

The best solution would be to stop using AWS PHP SDK completely and use some lightweight alternative. But the transition is not very simple and we need not just the S3 functions, but also CloudFront function.

Thanks,
Martin

Hello Francesco,

I checked SPEKE briefly and I see it’s an AWS feature. In general AWS is too complex.

We were considering adding support for BuyDRM or EasyDRM into a special version of FV Player Coconut.

Thanks,
Martin

Hello Ron,

you said you “edited and existing player name to change a preview link.”

Do you mean you changed the post slug? Or was it really related to FV Player?

Thanks,
Martin

Hello Naoki,

it’s a strange issue. But I see that if we add these CSS classes even on mobile devices it could cause some trouble, like in your case.

So we improved that to ensure better compatibility for FV Player. If you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue should be fixed and we will make it part of the next release as well.

Thanks,
Martin

Hello Naoki,

the sticky feature only works if the browser window is wider than 1020px.

Are you trying to make it work on mobile devices too?

Thanks,
Martin

Hello John,

it was actually a styling glitch with the double-tap areas to seek forward and back by 10 seconds. Thank you for the bug report!

Next FV Player release (should be out tomorrow) will fix the issue. You can get the fix even right now, just reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kendell,

there are three issues –

1) perhaps we should improve that optimization to only work for non-logged in users and only on the first load. Once the scripts are cached in browser it doesn’t make sense to delay their loading.

3) I was checking these video segment loading times in Google Chrome developer tools. You can get the same stats in Firefox or Safari. Just look at the Network tab of the browser developer console and play the video – you will see these video segments loading.

Thanks,
Martin