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I’ve been using FV for years. I’m a photographer and updated my Pro Photo WordPress theme to Pro Photo 6. When FV is activated, the Pro Photo grids don’t work so I have to deactivate FV for my theme update to work. I have dozens of videos on my website using FV and need to keep them up! I also have my whole website theme with Pro Photo for as many years and need to keep it, too. How can I get FV & Pro Photo to work together again?
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Hi Natalie,
I’m sorry to hear that. I checked your website and found a post with a Vimeo video in iframe, so I assume that you deactivated FV Player Pro plugin.
However, we need to take a look at the issue with our player active. Do you have a staging site that we could use for this purpose?
Thanks,
EduardSo sorry for my delay in getting back to you…by a staging site do you mean a sample page that isn’t published?
Thanks,
Natalie
Hi Natalie,
I meant a dev version of your website. Any page on your website with Vimeo in FV Player Pro will do just as fine.
Thanks,
EduardHi Eduard,
What is a dev version? Sorry if I’m slow here…
Hello Natalie,
It’s a clone version of your website, usually on a sub-domain or localhost, that is used for development purposes, so you can test any of your changes before bringing them to the live site. It’s explained in this article – How to Create Staging Environment for a WordPress Site.
Thanks,
EduardI’m sorry, this is all a bit above my head. Is there anyone that can help me get you what you need?
Hi Natalie,
If you are stuck, you can always purchase one of our support tickets – Making FV Player work with your theme. After paying the fee, you will give us a temporary admin access to your website and we fix the issue there directly.
Thanks,
Eduard
