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Hi
I am using FV Player without problem on most videos here: sculptingmasterclass.com – but on some lessons, the videos will only play properly at 360 or 540… on 720 and 1080 it goes to a black screen.
Tried all logical problem solving – but, as this is only on 1 or 2 videos, I can’t work out what to do! I have a paid customer experiencing the same issue.
Can provide temporary free access to the lessons if you need to see the issue.
Thanks
Ben
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Hi Benjamin,
It seems like you are using Vimeo for hosting your videos. Could you please provide the temporary frontend access (you can use this service for sharing sensitive information – https://revealit.me/) and also a link to a video in FV Player where these issues can be seen?
Thanks,
Eduard
Hello Benjamin,
Thanks for the access. I tested the videos and was able to see the black screen issue. It seems that the problem is in the videos loaded from Vimeo’s servers. When I opened the 720p and 1080p qualities outside FV Player, I got the same results – black screen and audio only.
You could try to re-upload your videos to Vimeo, maybe the issue was only in the encoding. If that doesn’t help, you could also turn on the Enable MPEG-DASH (Beta) function in Settings > FV Player Pro > Hosting tab > Vimeo (Pro). MPEG-Dash is streamed through a different CDN, which is in our experience more reliable.
Thanks,
Eduard
Great. Thank you Eduard. Re-uploading the videos seems to have worked.
