Hi Michael,

I checked your AWS account (mapongamike) and I noticed that the test video is delivered through CloudFront distribution (d3or15sqojc92o.cloudfront.net) that was not among the distributions listed under that account. Is that from another account?

If I remember correctly, we set up the distributions for you under the mapongamike account.

Thanks,
Eduard

Hi Susie,

The problem is that some of the CDNs Vimeo uses for distributing videos in the MP4 format sometimes do some trouble in some regions. I’m not sure, however, if the problematic CDNs involve Estonia.

Activating the MPEG-Dash should help, as it runs on a different CDN with also a backup CDN in place and therefore is without any trouble.

Thanks,
Eduard

Hi Michael,

Would it be ok if I checked it on your AWS?

Thanks,
Eduard

Hi Gh0st,

Could you send us a link to your video so we could test this issue? Performance issues could be caused by wide variety of things, so I can’t tell before I see it.

Thanks,
Eduard

Hello Freddie,

Make sure you add it to your theme stylesheet, not the FV Player stylesheet. This fix should be working universally, so if it still won’t work on your site, then there must be something else interfering with our plugin.

I’m afraid that proceeding further with fixing this issue on your site would require us to recode your theme CSS for you, and that would require a Pro Support Incident ticket.

Thanks,
Eduard

Hi Michael,

I’m not sure how to test this. The video plays ok, but that’s because it’s running on HLS.js. You could check if the crossdomain.xml is in the output bucket of the encrypted HLS distribution and also if it has the correct content (should be same as in this guide), but I suppose it should be correct.

Could you send us a screenshot of the Video Checker report?

Thanks,
Eduard

Hi Bruce,

You’re right, but try to update the free plugin as I instructed you in the other thread as it might help as well.

Thanks,
Eduard

Hello,

I’ll discuss this with our design department and see what could be done about this.

Thanks,
Eduard

Hello Tommaso,

Using the player on localhost won’t allow you to receive updates and use some features like Vimeo integration. You could, however, use the free player that supports HLS natively.

And what kind of events would you want to track?

Thanks,
Eduard

Hi Bruce,

I was able to see the subtitles button in your test video – http://screenshots.foliovision.com/0n122d3b322l

(on Win 7/Chrome 62). Could you please test it in the Incognito mode of your browser?

As for the updating – we just found a bug in our code that allowed you to update your Pro license even when it’s expired. The expired license doesn’t allow updates and will also hold the updates of the free plugin to prevent compatibility issues with the Pro plugin (newer versions of FV Player might not be compatible with older versions of FV Player Pro).

That means if you want to update the free plugin, you will need to renew your license or remove the Pro plugin.

Thanks,
Eduard

Hello Dennis,

The domain change is a paid service since it requires some manual input from our side and also will generate a new copy of the plugin, as every single copy is unique to prevent piracy.

However, I see in our records that you have really purchased the license yesterday, so I cleared it for free.

Thanks,
Eduard

Hi Bruce,

I checked the video in your link in Win 10/Chrome 62, but I was not able to see the download button in fullscreen. I also tested it in Chrome 61 and 63 Dev, plus in Win 7/Chrome 62 (just in case), but I was still not able to see the button.

Could you please capture a screenshot of what exactly do you mean?

Thanks,
Eduard

Hi Kuldeep,

The support of YouTube videos is available only in the Pro verison of FV Player. You can purchase the license here – FV Player Pro.

Thanks,
Eduard

• This reply was modified 7 years, 1 month ago by Eduard.

Hi Viljo,

Based on our previous conversation on live chat, I tested the videos on your website on Microsoft Edge on Win 10 and also on Internet Explorer 11 on Win 7, but there were no errors.

It would help if you could let us know from which country you are from and also if you have turned on the Enable MPEG-DASH in Settings > FV Player > Hosting tab > Vimeo (Pro).

Thanks,
Eduard

Hi Hany,

I was able to see the issue. I’ll discuss this with our CSS designer and let you know how it can be fixed.

Thanks,
Eduard

Hi Mara,

I checked your site source and it seems that you are using Easy Video Player along with our FV Player. Both plugins use Flowplayer core, which can be the cause of the warning. The warning itself doesn’t necessarily mean that the videos won’t work, but it’s possible. You could turn off the Easy Video Player and see if the warnings disappear.

Thanks,
Eduard

Hi Fabio,

It seems that the video on http://www.martesana.tv/hosted/ is not available anymore.

Uploading the files via FTP won’t do any damage to the files, so that should not be an issue.

Thanks,
Eduard

Hello Leho,

Thank you for your bug report. Could you please send a link to your website with a video so we can check this issue?

Thanks,
Eduard

Hello Fabio,

If you can provide an accurate translation of both texts (“This ad will end in XX seconds” and “Skip ad”), we could implement it in our player.

Thanks,
Eduard

Hi Reia,

Could you send us a link to your website so we can check the issue there?

Thanks,
Eduard

Hi clod,

The only solution that comes to my mind is to embed videos as iframes from another website. Here’s our iframe guide, just in case.

Thanks,
Eduard

Hi David,

I’m sorry, but the update got delayed a bit so it could be available for testing in December at the earliest.

Thanks,
Eduard

Hi Matt,

Thanks for the updates. I’ll do some more testing on Safari and let you know what I’ll learn. Could you also please let me know what macOS/Safari versions were you using for testing?

Thanks,
Eduard

Hello Clod,

It probably won’t work. It looks like they have their own video player solution, which is paid – https://www.peepso.com/downloads/vidso/.

Thanks,
Eduard

Hi William,

I was finally able to replicate the issue – the video in https://www.nowbaby.co.uk/nowbabytv did not start on autoplay and there was no way to start it manually. We’ll look into this and let you know what could be done.

Thanks,
Eduard

Hi William,

I tested both of the links you sent in IE 11 in Windows 7 several times, but I encountered no issues with the video. I also tried all the buttons, pausing the video manually, etc. Were you using some other version of Internet Explorer?

Thanks,
Eduard

Hi Дмитрий,

The video URL on your second site (http://tex.elexisgroup.ru/wp-test/testop2/) appears to be starting with HTTP instead of HTTPS. Could you try it with HTTPS?

Thanks,
Eduard

Hi Hung,

We have published this guide, that will show you how to move the Interactive Transcript box to the side of the video. Let us know if it works ok for you.

Thanks,
Eduard

Hello Batu,

FV Player (previously named FV Flowplayer) is a video player plugin for WordPress, not a hosting platform. The player is capable only of showing videos hosted on other external platforms or servers.

We offer no hosting services with our player and therefore we are unable to affect or control the content delivered through the player on the websites of our users in any way. FV Player is an open-source software so you can confirm this by checking the source code here.

The users of our plugin are solely responsible for the content they are serving, therefore I suggest you directly contact http://dizibu.tv/ or your local authorities.

You can read more information regarding the limitation of liability and other legal information about FV Player license in our Commercial License under the part Limitation of Liability.

Thanks,
Eduard

• This reply was modified 7 years, 1 month ago by Eduard.

Hi Hung,

Interesting question. I’ve passed this to our CSS designer, so he can take a look at it and let us know if there is some kind of simple solution.

Thanks,
Eduard

Hi Linda,

The VideoPro theme has it’s own video player, which is probably causing some compatibility issues with FV Player, ultimately resulting into the problem you have described. I’m not familiar with this theme, so I’m not sure if the built-in player could be turned off. Maybe you could check that and if you confirm that it’s turned off and see if it helps.

You can also purchase our service Making FV Player work with your theme and we would do the necessary adjustments to your theme ourselves.

Thanks,
Eduard

Hi Gbrother,

Thank you for sharing the solution, it can help other users with this issue!

Thanks,
Eduard

Hi Hany,

It is, unfortunately, possible that the Adsense script won’t transfer. Using YouTube iframes will transfer it though, as it is one of the native settings, but using iframe embeds of third-party players probably won’t work to prevent fraud.

Hello Dragan,

That looks interesting. We can do a more in-depth analysis of this on Monday and see what can be done.

Thanks,
Eduard

Hi Patrick,

Thank you for the detailed description of the issue. We can do a deeper analysis on Monday and I’ll let you know what could be done as soon as possible.

Thanks,
Eduard

Hi Pier,

If I understand correctly, you have paid for renewing your licenses twice and that gave you two years instead of one and you would like a refund, so you can renew it again in a year? Now your licenses are active until November the 14, 2019.

Thanks,
Eduard

Hi Dan,

I’m glad I could help. You can check all the available parameters and how to use them in this guide – List of Shortcode Parameters.

Thanks,
Eduard

Hello Patrick,

I apologize, I’m not sure what do you mean. Could you please send a screenshot (you can use this tool – https://snag.gy/) and a link to your page with a video?

Thanks,
Eduard

Hello Hany,

The first video is not in FV Player. It’s possible that your website’s theme is using MediaElement.js as a default video player, or something like that. The second video is in FV Player is launched in autoplay, which I presume is the correct behaviour.

Thanks,
Eduard

Hi Paul,

If I understand correctly, you want the lightbox videos in one row? If so, you could probably set them in a table. For example:

[fvplayer src="https://vimeo.com/232502812" width="1280" height="720" splashend="show" startend="30:16-35:45" lightbox="true;100;56;Wengert | Lutheran (ELCA)" caption="Wengert | Lutheran (ELCA)" splash="https://i.vimeocdn.com/video/653606946_1280x720.jpg?r=pad"]
[fvplayer src="https://vimeo.com/231206503" width="1280" height="720" splashend="show" startend="10:13-15:01" lightbox="true;100;56;Trueman | Presbyterian" caption="Trueman | Presbyterian" splash="https://i.vimeocdn.com/video/652287535_1280x720.jpg?r=pad"]
[fvplayer src="https://vimeo.com/229954497" width="1280" height="720" splashend="show" startend="07:29-10:41" lightbox="true;100;56;Cary | Anglican" caption="Cary | Anglican" splash="https://i.vimeocdn.com/video/650412810_1280x720.jpg?r=pad"]

Thanks,
Eduard

• This reply was modified 7 years, 2 months ago by Eduard.

Hello David,

We are in the final stages of our work on this. FV Player 7 will be probably available for testing at the start of the next week.

Thanks,
Eduard

Hello Jair,

This information was, unfortunately, missing in our documentation, so I added it for you – https://foliovision.com/player/video-hosting/how-to-use-vimeo#adding-video-channel.

Thanks,
Eduard

Hello Nam,

Thank you for your request and feedback. We have received similar requests from other users and we want to add this in the future, but we are currently focused on other projects, so I can’t give you an exact time estimate. But it is on our roadmap, so I’ll get back to you when we start working on this.

Thanks,
Eduard

Hello Michael,

You don’t need to open the 1935 port anywhere. It’s your browser’s Flash engine that connects to that. RTMPE is actually an encrypted RTMP and RTMPT is the tunneled protocol which is supported.

You don’t need to set up both, but as said, RTMP is available only in Flash, which makes the content harder to download, but also incompatible with the majority of mobile devices.

Thanks,
Eduard

Hello Andrea,

The VAST ads, unfortunately, won’t work in AMP. As I said, AMP doesn’t allow any scripts including ads. There are only a couple of exceptions for services such as YouTube and Vimeo.

Thanks,
Eduard

Hello Nima,

You can put it into your theme stylesheet in WP Admin / Appearance / Customize. There you can just paste the code Martin sent you – http://screenshots.foliovision.com/0o3G2N1S0U3f.

Thanks,
Eduard

Hello Paul,

Thank you for your feedback. We are currently discussing within our team the best ways to implement a solution for this issue into FV Player. I’ll let you know when I’ll know more details.

Thanks,
Eduard

Hello Tom,

Your domain http://linalauritsen.com seems to be offline. The video you mentioned – is that the main video we were editing, or something other you tried to send? We, unfortunately, haven’t received anything.

Thanks,
Eduard

Hello Joe,

I have sent this to our design department, as this looks like some kind of conflict with your theme. We’ll get back to you as soon as possible.

Thanks,
Eduard