-
Hi again, team.
Since upgrading my FV Player Pro to version 0.9.9, the subtitle button on the player has disappeared on all my videos with subtitles.
Subtitles are still checked in the settings page.
How do I get the subtitle button back on the player?
Here are my system specs:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36FV Player Version 6.1.2
FV Player Pro Version 0.9.9
Jupiter themePlease help. Thanks
Bruce
-
-
Hi Bruce,
I checked the issue on this page on your website and I really don’t see the button. I also tested it in our demos and on a test site and the subtitles were always available.
However, subtitles are a part of the free version of FV Player and I see that yours is outdated, so I’m not sure how it’s possible that updating the Pro plugin would break this function, but you could try to update the free plugin and if that doesn’t work, you can send us an example shortcode you are using.
Thanks,
Eduard
Hi Eduard,
I created a test page for you to see the issue on here: http://www.loveatfirstfight.com/subtitle-test/
Here is the shortcode I used on that page:
[fvplayer src="http://d39vxf197bve5y.cloudfront.net/LAFFCP-quickstart-session-1.mp4" autoplay="false" loop="false" splash="http://www.loveatfirstfight.com/wp-content/uploads/video-preview-membership.png" subtitles_en="../wp-content/uploads/laffcp-media/subtitles/en/quickstart1.en.srt" subtitles_es="../wp-content/uploads/laffcp-media/subtitles/es/quickstart1.es.srt"]How do I update the free FV PLayer? There is no option to update in my plugins page. Please see attached screenshots.
Thanks
Bruce
Hi Bruce,
I was able to see the subtitles button in your test video – http://screenshots.foliovision.com/0n122d3b322l
(on Win 7/Chrome 62). Could you please test it in the Incognito mode of your browser?
As for the updating – we just found a bug in our code that allowed you to update your Pro license even when it’s expired. The expired license doesn’t allow updates and will also hold the updates of the free plugin to prevent compatibility issues with the Pro plugin (newer versions of FV Player might not be compatible with older versions of FV Player Pro).
That means if you want to update the free plugin, you will need to renew your license or remove the Pro plugin.
Thanks,
Eduard
Hi Eduard,
This seems strange to me. What I hear you saying is that Foliovision had a bug in its system that caused my FV Player Pro to be updated to a newer version, but now I must pay you to fix the problem it caused or remove the plugin that I already paid you for?
If the bug is on your end, surely you’re responsible for the impact it creates? This does not seem like the kind of service I’ve come to expect from Foliovision.
Please clarify.
Also, with regard to the subtitle button, it seems that it will show up on the player only when logged out of WordPress. When I’m logged into wordpress, I get no subtitle button on any of my videos.
I cleared my theme cache, my CDN cache, my browser cache and still no joy.
I saw the subtitle button when using the player in an incognito window, but as soon as I logged into WordPress, the subtitle button disappeared from the player in the incognito window,
Any ideas?
Hi Bruce,
You should be able to disable the Pro plugin and then update the free plugin. That should also fix the subtitle button issue. Let me know if it worked.
Thanks,
Eduard
Hi Eduard,
Strangest thing. I disabled the pro plugin, updated the free plugin, then activated the pro plugin again. Then I cleared the theme cache and my CDN caches as well as all my browser cookies.
I was still seeing the chrome fullscreen player and it’s download button, but on my wife’s computer, I was seeing the FV player.
Magically, 3 hours later, I was seeing the FV player in Chrome on fullscreen without the download button.
So, it seems that all is fixed now. Thank you for your support with this. You’ve been great.
Bruce
Subtitles are now working too!
Hi Bruce,
I’m glad that everything works now.
Thanks,
Eduard
