No video, only audio

Frank 7 years, 7 months ago

Hi, I’d really like to make this plugin work but I can’t figure out why the video is not playing, only the audio. It’s a mp4 file. However the video and audio both play perfectly on a mobile device.

Viewing 3 replies - 1 through 3 (of 3 total)

Eduard 8 years ago

Hi Frank,

Could you please send us a link to your website so we can check the issue?

Thanks,
Eduard

Frank 8 years ago

I found the problem, it was not encoded in H264, but now it works perfectly on computer, but the problem is with mobile, no video and no audio, and no play button.

Eduard 8 years ago

Hi Frank,

Could you please take a look on the Video Checker report from that video and take a screenshot of it? It is possible that you are using some kind of unusual H264 encoding profile.

Thanks,
Eduard

Viewing 3 replies - 1 through 3 (of 3 total)