Hello Raylene,

I talked about this with Alec and there was a misunderstanding.

W3 Total Cache (any plugin which caches HTML) affects our Amazon S3 integration.

If the HTML cache timeout is set to 7200 seconds (2 hours), our Amazon S3 timeout needs to be set to that as well + the something extra. Imagine you arrive to a page right before the HTML expires – you might get 2 hours old link – which still needs to work. So it could be 7200 seconds + video length, but our plugin doesn’t do it that way right now.

In our guide we recommend twice as much, just to be safe: https://foliovision.com/player/secure-amazon-s3-guide#wp-cache

Thanks,
Martin

Hello Dennis,

the problem is that if somebody wants to pirate your video, they will find a way. Even if the download is blocked with some basic DRM, they can screencapture it.

So if you go too low with the expiration time you only inconvenience the honest user who may stop and start your longer video several times before finishing it.

Our goal is to provide a plugin which won’t allow users to break their website. If you are interested in a better protection, you might want to check our CloudFront integration which won’t give away the video URL in HTML: https://foliovision.com/player/demos/cloudfront-download-protection

Thanks,
Martin

Hello Pavel,

we will release it today or tomorrow.

There was also a Firefox 39 release which fixes some audio issues: http://www.theregister.co.uk/2015/07/06/firefox_39_bites_four_critical_bugs/

Thanks,
Martin

Hello Aryan,

so the CloudFront issue is fixed? Could you please let us know what it was?

Thanks,
Martin

Hello Pavel,

we are finishing our upgrade to Flowplayer 6 core, hopefully that will fix this issue. I’m pretty sure it’s specific to Firefox on Windows 8, or so.

Thanks,
Martin

Hello Katalina,

FV Player Pro 0.3.6 fixed the lightbox closing bug, but not the issue with next video appearing when you click it in Safari. That is a different fix which is related to compatibility with your theme. Sorry if I was not clear about what was fixed and what not.

As suggested before, you can put this into your theme CSS and it should work:

#cboxNext { width: 0 )

Thanks,
Martin

Hello Alden,

sorry about the delay, I was on vacation and our team was bogged down by other work.

You can post your video like this:

`[fvplayer src="{your-video.mp4}" width="640" height="360" splash="{your-button-image.png}" lightbox="true;{button width};{button height}"]`

You also need to include a CSS like this in your theme:

.flowplayer.lightbox-starter .fp-ui {
background: none repeat scroll 0 0 transparent;
}
.flowplayer.lightbox-starter {
background-color: transparent !important;
}

Making it work with a HTML like this is on our list:

`<a href="video.mp4"><img src="image.png" /></a>`

Update: this has been added in FV Player 6.0.5.18

Thanks,
Martin

Hello Dennis,

the issue is that we set any expiration time lower than 15 minutes to 15 minutes, just to avoid any playback issues. I see that we don’t mention this in our settings screen, sorry about that.

1 minute expiration time should be enough if your video is set to autoplay, however mobile devices will never autoplay, so unfortunately we can’t recommend doing that.

Could you please provide any insight why you need a 1 minute expiration time?

Thanks,
Martin

Hello Trevor,

currently we are upgrading our plugin to Flowplayer 6 core. Once that is done, this should work. The issue is that currently used Flowplayer 5 doesn’t allow engine switching.

Thanks,
Martin

Hello Bruno,

that is something we have to improve. We certainly can’t use PHP because of caching plugins, but I guess we could trigger some JS event is autoplay is prevented. What function are you looking for?

I’m also leaving on a vacation now, please post any issues to forums, so our team can assist you.

Thanks,
Martin

Hello David,

you are right, there are few hidden options which are not in the shortcode editor at this point. We need to get that fixed.

Thanks,
Martin

Hello Bruno,

1) the fix works for any FV player instance which gets the video file URL via Ajax – affecting both our Vimeo integration and CloudFront signed URLs integration.

Thanks,
Martin

Hello Bruno,

the cookie name is “fv_player_autoplay”.

Thanks,
Martin

Hello Ed,

thank you for the details.

What GTMetrix says is:

Resources with a "?" in the URL are not cached by some proxy caching servers.

So it doesn’t say the caching doesn’t work for everybody, it might occur when using a proxy server. Our system works, as you can still set the caching as you want on your web server. Then when a new version of our plugin is out, the ?ver= in the JS URL changes and the browser knows there is a new version of the file and that it should use that.

Originally we didn’t used this, but then we had to start using it as people had issues after updating our plugin – we had to always ask them to clear the browser cache etc.

As a test, you can try to store the raw HTML of your page, remove the query string there and then save it on your server and run a test on that. You will see how much the score improves.

I see the Webmaster Tools issue – it’s something which we had to fix for some of our websites as well.

I’ll check “Speed Booster Pack” and “Remove query stings from static resources” plugins.

Thanks,
Martin

Hello Bruno,

thank you for the bug report.

It appears we need to fix this for dynamically loaded videos (using Vimeo or CloudFront signed URLs).

Thanks,
Martin

Hello Vakas,

you can check our Vimeo integration here: https://foliovision.com/player/demos/vimeo-integration

You can check our VAST ad support here (support Google AdSense for video as well): https://foliovision.com/player/demos/vast-ads

Please let us know if you have any other questions.

Thanks,
Martin

Hello Ed,

sorry if that didn’t helped, I though you are using some plugin which takes care of this and that it can’t handle our custom CSS file.

Could you please give us a link to the article which recommends removing the version from CSS/JS links? As I explained, we use it to control browser cache across different FV Flowplayer versions. Any mature plugin does it that way.

Thanks,
Martin

Hello Lucas,

could you please copy the entire comment notification?

The issue is that WordPress doesn’t include all the properties in the action hooks, so we have to do some string matching to figure out:

1) comment ID by looking for “#comment-” in the text
2) sre and srk unbuscription link parameters – seems like you have these
3) unsubscription link by checking for “Manage your subscriptions:” – so this might not work with translation

Do you use a translation?

Thanks,
Martin

Hello Lucas,

could you please check steps in our install guide here? https://foliovision.com/wordpress/plugins/subscribe-to-comments-reloaded-better-unsubscribe/installation

Thanks,
Martin

Hello Varinder,

thank you for the bug report!

I’ll have our CSS designer have a look at applying some media query to make the subtitles smaller for narrow screens.

Thanks,
Martin

Hello Mateusz,

are you sure your FV Player Pro is active as well as FV WordPress Flowplayer?

I see your license is expired, but it should work in your last version.

Thanks,
Martin

Hello Varinder,

thank you for the bug report!

We are in middle of updating our player to using Flowplayer 6 core. We will address the YouTube speed control once it’s updated.

Thanks,
Martin

Hello Matthew,

I had a look, but I can’t get it to play. All I can see if that the VPAID ad is slow to load and then ends with following errors and the video doesn’t play:

pm-error:Invalid AdServer Response or VAST validation failed.
pm-error:Error in AdTagHandler() while handling PubMatic Response…

So as far as I can see, this is related to FV Player VAST.

It works fine when I use VPN in Los Angeles though, so it might just be failing for us in Europe.

Could you please ask your ad provider about the pm-error? The issue is that there are no further events, like any error event which we could hook into and cancel the ad and play the actual video.

Thanks,
Martin

Hi Ralf,

I had a look with a French IP and both your site and Google give me this error, just like you reported: “Error: Ad adLoadError error: Error #1052 errorCode: 1105” Screenshots attached.

I don’t think this is a general LiveRail issue as we use LiveRail in some of our samples here and it all works: https://foliovision.com/player/demos/vpaid-ads

I checked error code 1052 (“Invalid URI passed to %s function.”) and it means that the SWF file might be corrupt or perhaps there is some bad tracking on your ad unit.

I had a look at your SWF and it’s 81838 bytes, while the same file on our server is 81854. Are you sure you uploaded it properly? Just grab a fresh copy of the plugin from https://foliovision.com/login -> My Products.

Thanks,
Martin

Hello Matthew,

could you please also put vast=”skip” on it? It appears that the VAST ads never finish loading for me. On the console I can see:

missing } after try block

From http://ib.adnxs.com/&#8230;

Thanks,
Martin

Hello Rolf,

I posted a [fvplayer] shortcode into the “Flowplayer Test Module” and I can see it playing. However when I saved the changes, there was no indication of the save being finished and when reloaded, the video was there but I couldn’t open the editing anymore.

I can see some errors on the JavaScript console, so it’s hard to tell what exactly is wrong. Enabling wp-admin -> Parallax -> Themify Settings -> Themify Builder -> “Exclude Video module” didn’t helped.

We are currently upgrading our plugin to Flowplayer 6 core and I think this will help, at least my basic tests indicate it will.

Could you please replace the file wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js with this one and see if that helps? https://raw.githubusercontent.com/foliovision/fv-wordpress-flowplayer/dev/flowplayer/fv-flowplayer.min.js

Thanks,
Martin

Hello Mary,

if you use our free plugin, then the Vimeo embedding is very basic (just their iframe code) which doesn’t support custom splast images nor playlists.

You can check our full-featured chromeless Vimeo integration here: https://foliovision.com/player/how-to-use-vimeo-pro

Thanks,
Martin

Hello Michelle,

could you please let us know what browser are you using? I see that our check for Flash engine (it doesn’t support the slow motion) might be failing.

Thanks,
Martin

Hello adjoa,

to hide the playlist thumbnails, you can add the following to the [fvplayer] shortcode: playlist_hide=”true”

Does that solve your issue? We will add this into the shortcode editor interface, as well as playlist layout presets.

Thanks,
Martin

Hello Daniel,

yes, it’s a legitimate file of FV Flowplayer. That’s where we store your player color settings to avoid ugly <style> tag in the site <head>.

Could you please let us know what security software are you using, so we can report this as a false alarm?

Thanks,
Martin

Hello Rolf,

could you please send us a link where we can see the issue? Do you mean our plugin breaks the front-end display or does it break the editor? Does the editor provide a WYSIWYG view of insterted videos?

Thanks,
Martin

Hello Omar,

1) Video playback broken – what browser are you using? There could be a bug it its HTML5 video engine.

Does it help if you enable Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default -> Prefer Flash player by default? (Make sure you have Adobe Flash installed)

3) Subtitles – when I save your site HTML and open it in a text editor, I can see all the UTF8 characters. When I do that with your SRT, it’s all broken. That’s why I suspect that your web server doesn’t serve it properly with UTF8 in mind.

Here’s our demo with Arabic subtitles: https://foliovision.com/player/demos/subtitles

Thanks,
Martin

Hello Omar,

1) Video playback broken – I was not able to reproduce the issue. Does it happen all the time? Does it help if you seek in the video afterwards?

2) If you don’t want the player to appear in RTL mode, add the following into your theme CSS:

.flowplayer {
direction: ltr;
}

Does it solve the issue?

3) Subtitles – when I download these and open it in a text editor, I can already see bad encoding. Are you sure the file is alright?

Thanks,
Martin

Hello John,

please upgrade to FV Player Pro 0.3.2, this has been released: https://foliovision.com/player/demos/user-ab-loop

You will have to upgrade FV WordPress Flowplayer as well.

Please let us know how it works for you.

Thanks,
Martin

Hello John,

sorry for the delay, we are solving some final styling issues.

Thanks,
Martin

Hello Dennis,

we just released FV Simpler SEO 1.6.26 which fixed the issue for us on our qTranslate enabled website.

Please let us know how it works for you.

Thanks
Martin

Hello Chi,

could you please post the URL where we can see the issue?

Thanks,
Martin

Hello Tim,

I reposted your question here. We are having a look, I wouldn’t expect the 3rd party Vimeo Pro file URLs would work with Vimeo stats.

Thanks,
Martin

Hello Alessandro,

you should be putting the CSS into your theme stylesheet. We recommend that you never modify any plugin CSS as you will loose your changes in a plugin update. style-1.css is our special CSS where we put the plugin CSS and the skin settings – to prevent CSS rules in HTML header.

Thanks,
Martin

Hello Amie,

I see that there is a FV Flowplayer license with email address matching Maverick-nyc.com but not domain entered, so I entered it now. That solves the logo issue.

I don’t see the plugins settings screen – apparently “User” doesn’t have the permissions to access it. I was able to install latest version of FV Player Pro from a ZIP file though.

I see that it doesn’t work for your custom post type which shows up in a slider: http://maverick-nyc.com/wp-admin/post.php?post=110&action=edit

To debug this I wanted to create a draft post to preview it, but I don’t see any content which I post. The HTML is completely broken here: http://maverick-nyc.com/?p=153&preview=true

Thanks,
Martin

Hello Alessandro,

I realized we don’t have to do anything. Simply use some CSS like this:

.flowplayer.is-live.is-error .fp-message {
display: none;
}
.flowplayer.is-live.is-error .fp-waiting {
display: none;
}
.flowplayer.is-live.is-error {
background-image: url(images/live-stream-down.jpg) !important;
background-size: contain !important;
}

Thanks,
Martin

Hello Raylene,

I had a look, but I’m not sure why it won’t work. Could you please try:

1) Rename the file to twitter-tour.mp4 – no blank space or +. We didn’t had issues with it on our second video which is in Sidney though: https://foliovision.com/player/demos/amazon-signed-urls

2) We upgraded our plugin to use Amazon AWS Signature version 4. To use the version 2, just switch the “Region” field to “Select the region”. It might work that way.

Thanks,
Martin

Hello mrcanoa,

in your code you should specify that you are interested in .flowplayer elements inside of the content which just received the Ajax content. Or you can check all the .flowplayer elements in an “each” loop and if there is no data(‘flowplayer’) on it, load it:

jQuery(‘.flowplayer’).each(function() {
if( !jQuery(this).data(‘flowplayer’) ) {
jQuery(this).flowplayer();
var fp = jQuery(this).data(‘flowplayer’);
fp.play();
}
});

Othwerwise it affects all the players on the webpage and strange issues might occur.

Also, if you are using FV Player Pro, make sure you upgrade to 0.3.1.1.

Thanks,
Martin

Hello Gergely,

thank you for the suggestion, I think we could add an interface which would change the qsel=”true” shortcode option to something like:

qsel=”-270p,-360p,-720p” and then only show these options.

We will discuss this in our team.

Thanks,
Martin

Hello rootttal

this was answered here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/getting-template-check-errors

Thanks,
Martin

Hello Craig,

we are using [fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg" splashend="show"] here and it works: https://foliovision.com/player/demos/splash-image-end

What does your shortcode look like?

Thanks,
Martin

Hello smith234,

could you please post your replies here, so we don’t have to always re-post them?

You should be using the same tracking code. You can load the Events display and then you can check all the video tracking there. It doesn’t mix up with the rest of we site stats.

See steps 5. here: https://foliovision.com/player/google-analytics-flowplayer

Thanks,
Martin

Hello George,

the filter which takes care of that is located in the plugin, so when your turn off the plugin, it can’t affect your website. Are you sure you cleared your WordPress cache?

You can try visiting Settings -> Permalinks and just re-saving it as well.

Thanks,
Martin

Hello Alessandro,

here is our first experimental demo: http://foliovision.com/player/demos/mpeg-dash

If you see a cartoon video, the MPEG DASH works for your. If you see our homepage video, then it’s not supported by your browser.

Thanks,
Martin

Hello mrcanoa,

we have re-worked the Vimeo video loading, so it might have changed things a bit. Where can we see your script in action? Are you loading content in Ajax?

Thanks,
Martin