Hello Kerry,

do you want to remove the controlbar? In that case try adding this to the shortcode:

controlbar=”no”

If you want to get rid of the timeline, you can try:

live=”true”

The “live” attribute can also be used from within the shortcode editor once enabled in FV WordPress Flowplayer -> Post Interface Options

Thanks,
Martin

Hello Kerry,

as a quick solution you can just add the following to your theme CSS:

.fv-cva-time { display: none }

I see that there could be some more settings for this, for example a text input where you type in “Please wait for % seconds…” or just leave it empty and nothing would appear.

Thanks,
Martin

Hello Jeremy,

thank you for the bug report!

I found the problem – it’s in fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js. Look for:

var url = root.data('redirect');

And change it to:

var url = root.data('fv_redirect');

Are you able to do such edit? If so, that would help with our testing. Please make sure you clear your browser cache after you do this fix and reload your page with video to see the change.

Thanks,
Martin

Hello Sergey,

could you please let us know what browser you use on what OS (it’s Windows, but what version?) so we can have a look ourselves?

Thanks,
Martin

Hello Matthew,

I tested the VAST URL as it is on http://thinkandshop.com/moms-on-binge-watching/ here: http://foliovision.com/player/vast/tester And it worked, I got an ad playing.

Please make sure you upgrade to FV Player VAST 0.4.1, you are only on version 0.4. Please let us know if you don’t see the update available, it should be there. We have done some improvements to the update system.

With version 0.4.1 the ads will work.

Thanks,
Martin

Hello Bruno,

I removed your domains, so the links are not complete but they still serve us for a reference.

I had a look at your website. Unfortunately Autoptimize appears to cause the issue. The thing is removes any <script> tags and moves everything to a single cached file where all JavaScript files are merged into one.

However that doesn’t appear to work with wp_localize_script(). It’s a core WP function which we use to set configuration parameters for our players.

Does the plugin offer any option to not combine inline JavaScript? wp_localize_script() only produces static array definitions, there will be no performance penalty from having it in the HTML. I found that a hook like this can be used to skip combine/minify of inline JavaScript: https://github.com/futtta/autoptimize/blob/master/autoptimize_helper.php_example#L114-L118 Are you able to put that up on your website?

I tried it on a test site and it helped. Now I posted about this whole Autoptimize issue here as well: https://foliovision.com/player/installation#minify

I also promised you a JavaScript hook when a video autoplay is skipped if user already autoplayed the video – the “autoplay just once” function. Sorry about the delay, I’ll work on that now and tomorrow.

Thanks,
Martin

Hello Asanka,

I had a look at jamsplay.tv on Chrome 45.0.2454.93 on OS X 10.9.5 and I couldn’t see the issue on homepage nor single article page.

Could you please:

1) Let us know what Chrome version you use?

2) Check what addons you use in your Google Chrome?

3) If you have some web development skills, can you paste any error messages from your Chrome Developer Tools Console?

I’m not sure about jamsplay.com, it appears you deactivated the plugin there, could you please reenable it?

Thanks,
Martin

Hello Miguel,

sorry about the issues, we had some issues with the update processes, but since version 6.0.3.5 it should be much less severe.

The settings should definitely not be disappearing. If the FV Player Pro becomes in active some of the settings might be hidden, but should still be there.

Thanks,
Martin

Hello Ganesh,

you can find our recommended solution for HLS documented here: https://foliovision.com/player/hls-stream

I’m not sure if your convertor is doing it right, I expect shorter segments are required for adaptive quality switching, as the recommended value is 10 seconds: http://www.dash-player.com/blog/2015/04/using-the-optimal-segment-length-for-adaptive-streaming-formats-like-mpeg-dash-hls/

You could try to ask at their support forums if they used their HLS with web video successfully.

Thanks,
Martin

Hello JP,

could you please let us know what plugin you use for itemprop markup (I guess it’s Schema.org)?

Our plugin uses get_the_title() to get the post title, so perhaps some plugin is putting in the markup on that filter.

Thanks,
Martin

Hello Mike,

at this point it’s not clear why is it failing for you, but it could be because of the editor you are using.

Thanks,
Martin

Hello Katalina,

please upgrade to the latest version – 0.5.2. If you do not see the upgrade, you can try turning the plugin off and back on or you can grab if from https://foliovision.com/edit -> My Products -> Extensions -> FV Player Pro. The older versions had a bug in the update code which caused the updates to be often delayed.

Also, make sure that you are on latest version of FV WordPress Flowplayer. Our goal is to make this easy for our users, but obviously we have missed some of the edge cases.

Thanks,
Martin

Hello,

you can just use our shortcode editor to upload the splash image using the “Add Image” button next to the “Splash image” field. That way the image is stored in WP Media Library.

If you change the site domain, you will need to do search and replace in the post content, but you need to do that anyway for the images in posts.

Thanks,
Martin

Hello Jodi,

our CloudFront feature was not designed with audio in mind.

We will talk about this in our team – perhaps we could add at least a basic support for audio.

Thanks,
Martin

Hello Olexander,

thank you for the feature request, it is true that the logo is sometimes too big for mobile display.

We will try using some generic responsive CSS for it.

Thanks,
Martin

Hello Gary,

please check our subtitles demo here: https://foliovision.com/player/demos/subtitles

There is a button to turn subtitles on and off at the right side of the control bar.

We must work on allowing you to add multiple language subtitles, but the basic on/off works.

Thanks,
Martin

Hello Grunt,

this is now part of our plugin, see our guide here: https://foliovision.com/2015/08/supercharge-video-embeds-flowplayer

Thanks,
Martin

Hello Malcolm,

I can see the issue here: http://powerpod.info/forever-business-presentations/

It plays well on our website though. I’m looking into it.

Thanks,
Martin

Hello Kenneth,

could you please send over a demo URL?

It works for us here: https://foliovision.com/player/demos/user-ab-loop Could you please test it and let us know what browser you use?

Thanks,
Martin

Hello Satri,

our shortcode is primarily [fvplayer]. We also don’t support the id attribute.

Could you please let us know more about your issue?

Thanks,
Martin

Hello paddy,

sorry about the delay, could you please let us know where you changed this? Do not edit the CSS file in the plugin as next plugin upgrade will remove it. Also it’s written out with the color settings on options save, so you won’t see the changes immediately.

If you edited the CSS of your theme, you must make sure your rule takes priority over FV Flowplayer CSS. If it’s loaded before that, you must put in ID of some wrapper element used by your theme – the basic CSS rules apply here.

You can also order “Custom CSS changes to make FV Player work within your theme” here: https://foliovision.com/player/pro-setup

We might just add this to plugin settings (background color/opacity), but we have other more important fixes to take care of right now.

Thanks,
Martin

Hello Chi,

FV WordPress Flowplayer 6.0.3.4 released today fixes the issue for Flash engine with older Vimeo videos.

Thanks,
Martin

Hello Alessandro,

could you please submit that video checker report using the “Send to Foliovision” button?

I had no issues with Chrome on Android 4.3 Huawei phone nor iPhone (iOS 6 and iOS 7).

Thanks,
Martin

Hello Curtis,

please upgrade to FV Player Pro 0.5.1. If you don’t see the upgrade right away, please get it from https://foliovision.com/login We noticed that these updates are often too delayed and this new version fixes it.

Regarding the YouTube issue – YouTube API has changed the Android support a bit, so we need to acomodate the changes. Our goal is to make the mobile YouTube playback a single click which is not happening right now (requires two clicks).

smith234, I was able to reproduce and fix this. Please upgrade to FV WordPress Flowplayer 6.0.3.2 and it will work.

Thanks,
Martin

Hello Curtis,

we are still working on this. When we first put in Flowplayer 6 into our plugin it was version 6.0.2 and YouTube worked with that. However later, right before we released FV Flowplayer 6 for public there was a Flowplayer 6.0.3 release with some small bug fixes, so we put that in. And that causes the YouTube issue.

Thanks,
Martin

Hello Robert,

could you please check if you entered the FV Wordpres Flowplayer license key? https://foliovision.com/player/user-guide#license If you did then you should see an upgrade for FV Player Pro version 0.5 which you need to execute.

If you don’t see it, then there must be some problem. As a quick fix, you can just get FV Player Pro from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro. Download that ZIP file and install FV Player Pro from it.

Hello Curtis,

I checked the issue on your website with an Android 4.3 phone. The issue appears to be that your logo is so big that users click (touch) that instead of the player play icon. So then the link on the logo opens instead of the video.

This should not be happening, there should be no link like that on the logo. We will get it fixed on Monday. As a quick fix you can just remove your custom logo.

Thanks,
Martin

Hello Marek,

you should be checking why the fonts are missing in that directory.

It appears you might have the Media Element player hard-coded in your theme, so try disabling that.

Since this is an issue with your website, you can as well order our pro support and we will get it fixed right on your website: https://foliovision.com/pro-support

Thanks,
Martin

Hello smith234,

I’m glad that it works for you now! We will address the Vimeo Pro video stats in the coming weeks.

Hello Marek,

as this is a new release I had a glance at your site:

1) your font files appear to be missing, try this one: http://www.ostrow24.tv/wp-content/plugins/fv-wordpress-flowplayer/css/fonts/fpicons.woff?yg5dv7

Perhaps there was some issues when updating plugin. I suggest you deactivate and delete it and then install again. If that won’t help, check that directory via FTP.

2) I’m not sure what you mean about the second issue, but it appears you are using two video plugins at once.

Thanks,
Martin

Hello Tim,

I’m pretty sure your CDN is the issue here.

Looking at the script file on your CDN, I can see the old FV Player Pro script: http://vcmedia.cachefly.net/wp-content/plugins/fv-player-pro/js/fv_player_pro.min.js?ver=0.5

Looking at the script on your site, I can see the new file: //cdn.foliovision.com/wp-content/plugins/fv-player-pro/js/fv_player_pro.min.js?ver=0.5

I think various CDN services are incredibly popular right now, but it certainly makes the troubleshooting harder – specially if you have issues clearing the CDN cache.

Thanks,
Martin

Hello Tim,

sorry about the upgrade hassle.

Are you sure you have cleared your CDN cache?

Thanks,
Martin

Hello Pavel,

I checked HTTP headers of one of your fonts:

http://cdn.your-domain.cz/wp-content/plugins/fv-wordpress-flowplayer/css/fonts/fpicons.woff?yg5dv7

I can see the required headers:

Access-Control-Allow-Origin: *

So perhaps this has a matter of waiting a bit until the CDN updates and you can remove flowplayer.css from exclusion.

Thanks,
Martin

Hello Pavel,

I put up instructions for this into the FAQ: https://foliovision.com/player/faq#player-buttons-there-square-symbols

Let us know what CDN you use, perhaps there is a step-by-step guide directly from your provider.

Thanks,
Martin

Hello Diego,

do you mean that it works on one WordPress Multisite but not on the other? Are you sure FV WordPress Flowplayer is Network activated on both?

We will check if we need to improve our code to work with Multisite properly.

Thanks,
Martin

Hello Tim,

FV WordPress Flowplayer 6 is out. You should be able to upgrade your beta version to 6.0.3, then you will be back on the WordPress.org update system – not beta version anymore.

FV Player Pro needs to be updated to version 0.5. If you don’t see that right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Please let us know if there are any issues.

Thanks,
Martin

Hello Pavel,

FV WordPress Flowplayer 6 is out. You should be able to upgrade your beta version to 6.0.3, then you will be back on the WordPress.org update system – not beta version anymore.

FV Player Pro needs to be updated to version 0.5. If you don’t see that right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Please let us know if there are any issues.

Thanks,
Martin

Hello Diego,

I guess that’s what’s causing the issue.

We will get this fixed – if plugin is network activated, it still should be detected properly.

Thanks,
Martin

Hello Diego,

have you changed the directory name of FV WordPress Flowplayer?

Are you using any object caching (such as memcached)?

Thanks,
Martin

Hello David,

please make sure you upgrade to latest FV Player Pro (0.3.8).

If you don’t see an upgrade, just grab a fresh version from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro. We will check why the update is not pushed to your site.

Thanks,
Martin

Hello Harinder,

could you please:

1) post the RTMP details here?

2) Post the exact shortcode you are using?

3) use our video checker? Here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello Dave,

if you mean adding a mobile version of our forums – we will be changing our forums to bbPress 2 soon, so then we will finally use a single template for our whole website and that will allow us to optimize it for mobile.

Thanks,
Martin

Hello Tim,

I marked your user as a beta tester, so you can get FV Player Pro Beta (for FV Flowplayer 6) from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro -> (beta). Use it only if you use FV Flowplayer 6 from the article which I posted above.

Thanks,
Martin

Hello John,

the embedding via script is tricky and even though it’s improved in Flowplayer 6, adding support for ads into it would be much harder.

Could you please let us know what exactly are you trying to do? If you are used to do WordPress template programming, you should be able to just put this code into header and have it working:

<?php echo do_shortcode(‘[fvplayer src="http://video-cdn-public.foliovision.com/Swan+Lake+Reloaded-sd.mp4"]‘); ?>

This is also noted in our FAQ here: https://foliovision.com/player/faq#flowplayer-object-outside-example-sidebar

Thanks,
Martin

Hello Tim,

I added a note about FV Flowplayer 6: https://foliovision.com/2015/06/flowplayer-6-bugs

Make sure you contact us to get access to beta version of FV Player Pro compatible with FV Flowplayer 6 as the old version of FV Player Pro won’t work if you want to use it though.

Thanks,
Martin

Hello Mateusz,

we are migrating our forums to bbPress 2, but could you please let us know what issue with our forums you are having?

I was not able to reproduce your issue. Let us know what browser you use and if you can see the same issue here: https://foliovision.com/player/demos/youtube-embedding

I removed the URL.

Thanks,
Martin

Hello Janos,

we found that there is a conflict with your theme. The problem is in this script: themes/Msocial/js/gk.scripts.js

It basically takes over the behavior of any link that leads to href=”#”. We use that for our Embed link as it’s a common substitution for clickable link which triggers some JavaScript function.

We could remove this attribute, but when I’m not sure if the link would still be clickable in all browsers. Some browsers won’t accept tag without href.

We will have to do some additional research to confirm this. If you know a bit of PHP, you can remove it in models/flowplayer-frontend.php where the HTML is put into $sHTMLEmbed.

Thanks,
Martin

Hello johnbokobza,

when you look at the code, you will notice there is “<video>”. Just change it to “<video autoplay>” and the autoplay will work.

The embed function is reworked in Flowplayer 6 which we will put into our plugin really in a week, so this might get even more powerful.

Thanks,
Martin

Hello Chan,

actually I’m wrong. Just re-save the post and it should get the new splash image – as long as it’s update on Vimeo.com as well.

Thanks,
Martin

Hello Mateusz,

we have created this for one of our clients: http://juliekinnear.com/toronto-sellers/guide

Please have a look and we check if we can make it a part of the FV Player Pro.

Thanks,
Martin

Hello Ed,

I’m not getting these errors on http://validator.w3.org/checklink/docs/checklink

All the ..wp-content/plugins/fv-wordpress-flowplayer/.. links are reported as ok.

I can see what you pasted above and I would say that their parser was not parsing the links from CSS file properly.

Instead I can see a lot of error for your uploads – the cdn.fritzimages.com/wp-content/uploads/ links are blocked by robots.txt which appears to be a big issue – you might not be getting your images indexed.

Thanks,
Martin

Hello Pavel,

the license note is on the buy page: https://foliovision.com/player/download

This is a one time payment and the product is yours forever. All updates and support free for 1 year.

Basically you can continue using FV WordPress Flowplayer with your own logo, but FV Player Pro won’t get further updates on your website. Also if there is a totally new Flowplayer core – like the version 6 which is out now, you will be warned to keep using the older plugin version with Flowplayer 5 core in it.

Regarding Firefox – they are adding weird features like chat (I think) while they should clearly be fixing the HTML 5 video playback. At least it’s supported for MP4 h264 on Mac now.

Thanks,
Martin