Forum Replies Created
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Hello ffvjnh,
so that’s a good start, thank you for letting us know. We will discuss this in our team.
Thanks,
Martin
Hello Diego,
could you please post the message to avoid confusion? Then we can fix the code to HHVM standards.
Thanks,
Martin
Hello Ed,
I’m glad it works, we will keep these requirements in mind.
Thanks,
Martin
Hello Diego,
HHVM is nice technology, but PHP 7 seems to be even nicer, as it will be in core PHP.
Are you sure you have both FV WordPress Flowplayer and FV Player Pro installed and activated? I’m asking as FV Player Pro will show a notice if FV WordPress Flowplayer is not found, so perhaps that’s what you see.
Thanks,
Martin
Hello ffvjnh,
the problem is that playlists are initialized via script. And we put our scripts into footer as recommended.
Does it use admin-ajax.php for the Ajax loading? If so, then we can detect that, but we would have to adjust our code quite a bit.
Thanks,
Martin
Hello Ed,
please upgrade to FV Flowplayer 2.4. We reworked how the CSS is loaded and now the Speed Booster Pack plugin removes the version number successfully.
Please let us know if it works for you as well. Also let us know if you need help with the W3TC issue.
Thanks,
Martin
Hello Ed,
I tested “Speed Booster pack” plugin and I can see what stops it from removing our version numbers from the URL.
I’ll work on the fix now.
That should resolve your HTTP 400 issue as well, at least I hope so.
Thanks,
Martin
Hello Pavel,
are you sure you tested it properly? I have no audio past 6:18 on Firefox 39.0 on OS X 10.9.5 on your site. But when I post your video to my site with FV Flowplayer 6, the audio works past that point.
Our licensed users who brought FV Flowplayer 5 will get FV Flowplayer 6 automatically – as long as their license is active (1 year since the purchase). Of course we send notifications before the license expires, summing up new features etc.
Thanks,
Martin
Hello Gergely,
we decided that we will want to put this into our GUI, so this will take some more time. We are also busy with the Flowplayer 6 upgrade.
Thanks,
Martin
Hello Katalina,
I can see your videos play in lightbox now. Are you still having Vimeo issues? It works for me so far.
If you enable Setting -> FV WordPress Flowplayer -> Pro Features -> “Use video lightbox for images as well” then you will get a same behavior like here: https://foliovision.com/player/how-to-use-lightbox
As you can see that page starts with a video which opens in a lightbox. Then if you click the “next” arrow in lightbox you get to the first image in that post – so you get a full gallery of all your post images and videos.
You don’t need any other lightbox plugin for this, so you should turn it off.
Yes, delete older FV Player Pro versions.
Thanks,
Martin
Hello Ed,
1) HTTP 400 – I don’t see this on Pingdom: http://tools.pingdom.com/fpt/#!/d2NwFq/http://fritzimages.com/
2) I don’t think our single static 12kB CSS file is slowing down your website by a 1 second. Are you sure you repeated the test? A random file might be slow to download at times.
3) & 4) sorry about the delay here, I planned to have a detailed look at this, including Speed Booster Pack, so I scheduled this at a later time, but I realize you have been waiting for too long now (the delay was caused by my vacation).
I’ll check this during this week.
Thanks,
Martin
Hello Katalina,
we are fixing the update issue. The update eventually shows up, but it’s too delayed.
1) & 2) I see, you are also using Lighthox Plus plugin which is causing some of these issues. I put in a fix into our plugin, please upgrade to FV Player Pro 0.3.7.1.
3) Vimeo loading issues – I found one issue with could cause this (HTTPS vs. HTTP loading of the site), I included a fix in FV Player Pro 0.3.7.1., please upgrade.
4) Lightbox on mobile – that is the correct behavior – the lightbox has to open first and then you need another click to play the video which opens in the internal player of iPhone.
Mobile devices need this extra click as they only allow video playback on direct user interaction and opening a lightbox window doesn’t count as that. I see that for the devices which play with internal player (iPhone) we could remove the lightbox as the video doesn’t play in it anyway, it uses the internal player. It works for iPad and Android though.
Thanks,
Martin
Hello Dennis,
sorry about the delay, since core Flowplayer changed the license keys, we are thinking about how to make the upgrade process trouble free for our users. That is slowing us down.
We can provide FV Flowplayer 6 for your in our beta program though. You can install FV Flowplayer 6 from here: https://foliovision.com/downloads/fv-wordpress-flowplayer-6.0.2.zip This version is set to get updates from our own WP plugins repository, so we can make updates for you if needed.
If you need to roll back to the current live version, you can get it from WordPress.org.
Thanks,
Martin
Hello Pavel,
sorry about the delay, since core Flowplayer changed the license keys, we are thinking about how to make the upgrade process trouble free for our users. That is slowing us down.
We can provide FV Flowplayer 6 for your in our beta program though:
1) First install FV Flowplayer 6 from here: https://foliovision.com/downloads/fv-wordpress-flowplayer-6.0.2.zip This version is set to get updates from our own WP plugins repository, so we can make updates for you if needed.
If you need to roll back to the current live version, you can get it from WordPress.org.
2) To make sure FV Player Pro features work as well (lightbox, quality switching, CloudFront), you need to use our beta version of that as well. I marked your user as a beta tester, so now you can get it via updates or from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro -> beta.
If you need to roll back to the current live version, just download Extensions -> FV Player Pro.
3) We will send you the license key for FV Flowplayer 6 via email.
Thanks,
Martin
Hi Georges,
we use the standard PO and MO files for translations, you can see these here: https://github.com/foliovision/fv-wordpress-flowplayer/tree/master/languages
If you can provide a French translation, that would be great. It’s not a programmer level work, but some guide about how it’s done would be nice – unfortunately I don’t know any from the top of my head.
However none of these phrases are available in the site HTML. 99% is in wp-admin and rest is in JavaScript, so this won’t affect your SEO.
If you found some phrase which really needs translation, could you please let us know what it is?
Thanks,
Martin
Hello Katalina,
FV Player Pro 0.3.7 was released, that means you don’t need to touch any CSS. If you don’t see the upgrade right away, please try to deactivate and activate the plugin.
It changed the #cboxNext class to #fv_player_pro_boxNext, so your theme should no longer affect our default styling of lightbox.
You will also see this notification which we put in for all of users using our plugin, so developers get the idea:
The video lightobx CSS prefix has changed from cbox to fv_player_pro_box. If you use custom styling for our lightbox, you need to fix your class names. Sorry about inconvenience, but this was needed to improve our compatibility with various themes. If you are having issues use our support forums.
Are you still having issues with Vimeo?
Thanks,
Martin
Hello Raylene,
I talked about this with Alec and there was a misunderstanding.
W3 Total Cache (any plugin which caches HTML) affects our Amazon S3 integration.
If the HTML cache timeout is set to 7200 seconds (2 hours), our Amazon S3 timeout needs to be set to that as well + the something extra. Imagine you arrive to a page right before the HTML expires – you might get 2 hours old link – which still needs to work. So it could be 7200 seconds + video length, but our plugin doesn’t do it that way right now.
In our guide we recommend twice as much, just to be safe: https://foliovision.com/player/secure-amazon-s3-guide#wp-cache
Thanks,
Martin
Hello Aryan,
could you please confirm the following?
1) CloudFront videos with download protection work on simple pages.
2) Simple videos (means no CloudFront download protection) loaded via Ajax work.
3) CloudFront videos with download protection don’t work when loaded via Ajax.
If that’s the case, then we might need to rework some of this loading in FV Flowplayer 6. The issue is that CloudFront video need another Ajax call to figure out the URL signature before loading. And we place this code in page footer.
Thanks,
Martin
Hello Dennis,
the problem is that if somebody wants to pirate your video, they will find a way. Even if the download is blocked with some basic DRM, they can screencapture it.
So if you go too low with the expiration time you only inconvenience the honest user who may stop and start your longer video several times before finishing it.
Our goal is to provide a plugin which won’t allow users to break their website. If you are interested in a better protection, you might want to check our CloudFront integration which won’t give away the video URL in HTML: https://foliovision.com/player/demos/cloudfront-download-protection
Thanks,
Martin
Hello Katalina,
sorry about the delay, we are working hard on fixing the Flowplayer 6 issues. I haven’t noticed your message as you replied to the notification instead of posting to our forums.
You posted a screenshot there is says that the Vimeo video can’t be played because of “Bad request”. That happens occasionally when Vimeo doesn’t give us the video information. If it happens for every video and doesn’t go away in couple of minutes, please post a link to the video on Vimeo and we will have a look.
Some tutorial for CSS editing can be seen here between 3:38 and 7:38: https://youtu.be/jkD-KSXQNeY?t=3m38s The good thing is that is includes instructions about how to back up the file. You just need to paste this at the end of the file:
#cboxNext { width: 0 )
Let us know if that doesn’t help and I can accelerate this fix tomorrow.
Thanks,
Martin
Hello Pavel,
we will release it today or tomorrow.
There was also a Firefox 39 release which fixes some audio issues: http://www.theregister.co.uk/2015/07/06/firefox_39_bites_four_critical_bugs/
Thanks,
Martin
Hello Omar,
sorry about the late reply. I was on a vacation and since you posted your reply to my email instead of forums, it was no noticed by our team.
Were you able to re-create the issue on the page which I linked in my last comment here?
We are working on upgrade to core Flowplayer 6 which should fix the issue according to our testing.
Thanks
Martin
Hello Aryan,
so the CloudFront issue is fixed? Could you please let us know what it was?
Thanks,
Martin
Hello Diego,
could you please point us to a page summing up HHVM changes over normal PHP which you are using in your transition?
I don’t think it should affect our plugin as it’s mostly JavaScript.
Thanks,
Martin
Hello Pavel,
we are finishing our upgrade to Flowplayer 6 core, hopefully that will fix this issue. I’m pretty sure it’s specific to Firefox on Windows 8, or so.
Thanks,
Martin
Hello Denis,
we are integrating Flowplayer 6 into our plugin. Once that is done, this will be possible. Hopefully this week.
Thanks,
Martin
Hello Katalina,
FV Player Pro 0.3.6 fixed the lightbox closing bug, but not the issue with next video appearing when you click it in Safari. That is a different fix which is related to compatibility with your theme. Sorry if I was not clear about what was fixed and what not.
As suggested before, you can put this into your theme CSS and it should work:
#cboxNext { width: 0 )Thanks,
Martin
Hello Dennis,
the expiration time is counted from the moment when the signed URL was generated. That means on pageload, or even before, if you use a WP cache.
You are probably right about the meta data, once the video starts to play, it can expire. But if you seek into yet unbuffered position, it would throw an error if it’s expired.
Thanks,
Martin
Hello Alden,
sorry about the delay, I was on vacation and our team was bogged down by other work.
You can post your video like this:
`[fvplayer src="{your-video.mp4}" width="640" height="360" splash="{your-button-image.png}" lightbox="true;{button width};{button height}"]`
You also need to include a CSS like this in your theme:
.flowplayer.lightbox-starter .fp-ui { background: none repeat scroll 0 0 transparent; } .flowplayer.lightbox-starter { background-color: transparent !important; }Making it work with a HTML like this is on our list:
`<a href="video.mp4"><img src="image.png" /></a>`
Update: this has been added in FV Player 6.0.5.18
Thanks,
Martin
Hello Sunjay,
do you use our Vimeo or CloudFront integration? That’s the only kind of video which should be causing this issue.
The problem is that these players have to be initialized in JavaScript, which is normally in footer – in this case it should be the fv_player_pro.playlist variable. And if you load the content in Ajax, I’m not sure if it’s present at all.
Thanks,
Martin
Hello Dennis,
the issue is that we set any expiration time lower than 15 minutes to 15 minutes, just to avoid any playback issues. I see that we don’t mention this in our settings screen, sorry about that.
1 minute expiration time should be enough if your video is set to autoplay, however mobile devices will never autoplay, so unfortunately we can’t recommend doing that.
Could you please provide any insight why you need a 1 minute expiration time?
Thanks,
Martin
Hello Ron,
could you please post a URL where we can see this issue? At a glance I couldn’t find such post on your website.
Thanks,
Martin
Hello Trevor,
currently we are upgrading our plugin to Flowplayer 6 core. Once that is done, this should work. The issue is that currently used Flowplayer 5 doesn’t allow engine switching.
Thanks,
Martin
Hello Eduardo,
this should not affect the video serving via HTTP or HTTPS.
Thanks,
Martin
Hello Bruno,
that is something we have to improve. We certainly can’t use PHP because of caching plugins, but I guess we could trigger some JS event is autoplay is prevented. What function are you looking for?
I’m also leaving on a vacation now, please post any issues to forums, so our team can assist you.
Thanks,
Martin
Hello Bruno,
we noticed that the updates are getting cached and they are not as quick as they could be. We will fix the issue. Thank you for the report!
Thanks,
Martin
Hello David,
you are right, there are few hidden options which are not in the shortcode editor at this point. We need to get that fixed.
Thanks,
Martin
Hello Dave,
good news that the HandBrake has improved. Sorry for not getting back to you earlier, I got confused where I have the Quick Time Pro installed.
Thanks,
Martin
Hello Bruno,
1) the fix works for any FV player instance which gets the video file URL via Ajax – affecting both our Vimeo integration and CloudFront signed URLs integration.
Thanks,
Martin
Hello Bruno,
1) FV Player Pro 0.3.6 was released. It fixes the “Autoplay just once” function for Vimeo videos.
2) No plans on changing the jQuery plugin. Is there any issue you are having?
3) I see that the video lightbox doesn’t size properly after you exit fullscreen. Your post is for members only. Could you please check if you get the same behavior here? https://foliovision.com/player/demos/vimeo-autoplay-lightbox
Thanks,
Martin
Hello Bruno,
the cookie name is “fv_player_autoplay”.
Thanks,
Martin
Hello Charles,
sorry about that, we just released FV Player Pro 0.3.5 which fixes the issue. Please upgrade the plugin. It might take few hours until you see the upgrade in your WordPress. You can also download the ZIP from https://foliovision.com/login
Thanks,
Martin
Hello Ed,
thank you for the details.
What GTMetrix says is:
Resources with a "?" in the URL are not cached by some proxy caching servers.So it doesn’t say the caching doesn’t work for everybody, it might occur when using a proxy server. Our system works, as you can still set the caching as you want on your web server. Then when a new version of our plugin is out, the ?ver= in the JS URL changes and the browser knows there is a new version of the file and that it should use that.
Originally we didn’t used this, but then we had to start using it as people had issues after updating our plugin – we had to always ask them to clear the browser cache etc.
As a test, you can try to store the raw HTML of your page, remove the query string there and then save it on your server and run a test on that. You will see how much the score improves.
I see the Webmaster Tools issue – it’s something which we had to fix for some of our websites as well.
I’ll check “Speed Booster Pack” and “Remove query stings from static resources” plugins.
Thanks,
Martin
Hello msalitu,
we have some other user using Avada theme who had some issues, but it wasn’t related to the theme: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/audio-player-skin-not-showing-play-button#post-4550
Here’s some other user where it’s bit unclear if the issue was in the theme or not: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/javascript-error-uncaught-typeerror-object-300-has-no-method-apply#post-2739
Could you please check your browser JavaScript console for any errors when you edit the post and click our button? Here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Thanks,
Martin
Hello Bruno,
thank you for the bug report.
It appears we need to fix this for dynamically loaded videos (using Vimeo or CloudFront signed URLs).
Thanks,
Martin
Hello Rolf,
thank you for the reminder, I updated the “Tested up to” tag. Now it should work for you (might take a bit of time to update the info).
Thanks,
Martin
Hello Vakas,
you can check our Vimeo integration here: https://foliovision.com/player/demos/vimeo-integration
You can check our VAST ad support here (support Google AdSense for video as well): https://foliovision.com/player/demos/vast-ads
Please let us know if you have any other questions.
Thanks,
Martin
Hello Trevor,
thank you for letting us know about the issue! We improved our code to work better with Vimeo and CloudFront videos, but haven’t noticed this issue.
Please check for a new plugin version later today, we fixed this and will release it in about an hour.
Thanks,
Martin
Hello Ed,
sorry if that didn’t helped, I though you are using some plugin which takes care of this and that it can’t handle our custom CSS file.
Could you please give us a link to the article which recommends removing the version from CSS/JS links? As I explained, we use it to control browser cache across different FV Flowplayer versions. Any mature plugin does it that way.
Thanks,
Martin
Hello Ed,
you can disable that file by checking Settings -> FV WordPress Flowplayer -> Integrations -> Disable saving of color settings into a static file.
We put the query string into the JS and CSS path to trigger the browser cache refresh on plugin version changes. If there is no version in the JS and CSS URL, then there is nothing to force the browser to grab the new version of the file once it’s there.
But perhaps you handle this differently.
Thanks,
Martin
Hello Lucas,
could you please copy the entire comment notification?
The issue is that WordPress doesn’t include all the properties in the action hooks, so we have to do some string matching to figure out:
1) comment ID by looking for “#comment-” in the text
2) sre and srk unbuscription link parameters – seems like you have these
3) unsubscription link by checking for “Manage your subscriptions:” – so this might not work with translationDo you use a translation?
Thanks,
Martin
Hello Mark,
our plugin removes the category prefix form the category archive URLs. Looking at your site, this appears to work, see: http://www.adelgazarrapidoweb.com/nutricion/
What you sent looks like a link to single post. If you want to get rid of the category in such URL, use Settings -> Permalinks and select the desired category structure.
Don’t forget to put in redirections, as without 301 redirections from old post URLs to new URLs your site might disappear from search index.
Thanks,
Martin
Hello Lucas,
could you please check steps in our install guide here? https://foliovision.com/wordpress/plugins/subscribe-to-comments-reloaded-better-unsubscribe/installation
Thanks,
Martin
Hello Mateusz,
could you please send us YouTube links to your old videos? Then we can check if there is some problem with obtaining the splash screen, or if there is some issue with the Google Developer API key which you entered. We might need to improve the instructions and key checking here.
Thanks,
Martin
Hello Varinder,
thank you for the bug report!
I’ll have our CSS designer have a look at applying some media query to make the subtitles smaller for narrow screens.
Thanks,
Martin
Hello Sunjay,
please let us know what kind of shortcodes you are using. If you are using our Vimeo integration, then it requires some other additional init code, not just what’s in the Vibe Themes guide.
Our goal is to simplify this, we will have a look at it again once we finish upgrading our player to Flowplayer 6 core.
Thanks,
Martin
Hello Mateusz,
are you sure your FV Player Pro is active as well as FV WordPress Flowplayer?
I see your license is expired, but it should work in your last version.
Thanks,
Martin
Hello Mateusz,
please let us know where we can see our player on your website and we will have a look.
Thanks,
Martin
Hello Varinder,
thank you for the bug report!
We are in middle of updating our player to using Flowplayer 6 core. We will address the YouTube speed control once it’s updated.
Thanks,
Martin
Hello Varinder,
thank you for the bug report!
We are in middle of updating our player to using Flowplayer 6 core. It brings in more powerful subtitle management, so we will address your issues there.
Thanks,
Martin
Hello Matthew,
I had a look, but I can’t get it to play. All I can see if that the VPAID ad is slow to load and then ends with following errors and the video doesn’t play:
pm-error:Invalid AdServer Response or VAST validation failed.
pm-error:Error in AdTagHandler() while handling PubMatic Response…So as far as I can see, this is related to FV Player VAST.
It works fine when I use VPN in Los Angeles though, so it might just be failing for us in Europe.
Could you please ask your ad provider about the pm-error? The issue is that there are no further events, like any error event which we could hook into and cancel the ad and play the actual video.
Thanks,
Martin
Hi Ralf,
I checked your VAST ad tag and it’s wrapping another ad tag which has “Publicité” in the URL as a keyword. I removed the “Publicité” word from the URL and I got the ad playing. So I think this is error on LiveRail side – they should not be providing content keyword which they don’t encode for Flash use properly. Flash has issues with UTF8 URLs.
Please ask them to make sure there are no special characters in there.
Thanks,
Martin
Hi Ralf,
I had a look with a French IP and both your site and Google give me this error, just like you reported: “Error: Ad adLoadError error: Error #1052 errorCode: 1105” Screenshots attached.
I don’t think this is a general LiveRail issue as we use LiveRail in some of our samples here and it all works: https://foliovision.com/player/demos/vpaid-ads
I checked error code 1052 (“Invalid URI passed to %s function.”) and it means that the SWF file might be corrupt or perhaps there is some bad tracking on your ad unit.
I had a look at your SWF and it’s 81838 bytes, while the same file on our server is 81854. Are you sure you uploaded it properly? Just grab a fresh copy of the plugin from https://foliovision.com/login -> My Products.
Thanks,
Martin
Hello Rolf,
we hope to finish upgrading to Flowplayer 6 at the start of next week.
The weather is pretty hot in Bratislava, with no clouds. I hope it stays that way!
Thanks,
Martin
Hello Matthew,
could you please also put vast=”skip” on it? It appears that the VAST ads never finish loading for me. On the console I can see:
missing } after try block
From http://ib.adnxs.com/…
Thanks,
Martin
Hello Rolf,
could you please try to refresh your browser cache?
It worked for me this time. I’m noticing that the when the Themify Builder edit mode is turned off, our player doesn’t load properly (we will put an exclusion there), but the editing itself works now. What that means is that we need to finish our upgrade of core Flowplayer to version 6.
If you use any of our pro features, you will have to revert the fv-flowplayer.min.js file to what it was.
Thanks,
Martin
Hello Rolf,
I posted a [fvplayer] shortcode into the “Flowplayer Test Module” and I can see it playing. However when I saved the changes, there was no indication of the save being finished and when reloaded, the video was there but I couldn’t open the editing anymore.
I can see some errors on the JavaScript console, so it’s hard to tell what exactly is wrong. Enabling wp-admin -> Parallax -> Themify Settings -> Themify Builder -> “Exclude Video module” didn’t helped.
We are currently upgrading our plugin to Flowplayer 6 core and I think this will help, at least my basic tests indicate it will.
Could you please replace the file wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js with this one and see if that helps? https://raw.githubusercontent.com/foliovision/fv-wordpress-flowplayer/dev/flowplayer/fv-flowplayer.min.js
Thanks,
Martin
Hello Matthew,
you can add engine=”flash” to the [fvplayer] shortcode and then it will be used by default (if it’s available of course) for that single player.
Thanks,
Martin
Hello Mary,
if you use our free plugin, then the Vimeo embedding is very basic (just their iframe code) which doesn’t support custom splast images nor playlists.
You can check our full-featured chromeless Vimeo integration here: https://foliovision.com/player/how-to-use-vimeo-pro
Thanks,
Martin
Hello Rolf,
unfortunately I can’t read the secure note you created. It seems like my LastPass crashed during the processing. Could you please share it again?
Could you please also describe where I can see the issue in your wp-admin?
Thanks,
Martin
Hello Michelle,
could you please let us know what browser are you using? I see that our check for Flash engine (it doesn’t support the slow motion) might be failing.
Thanks,
Martin
Hello Matthew,
could you please post the URL where we can see the issue?
Are you 100% sure the file is there?
Last FV Flowplayer version is 2.3.16. Could you please upgrade to that?
Thanks,
Martin
Hello adjoa,
to hide the playlist thumbnails, you can add the following to the [fvplayer] shortcode: playlist_hide=”true”
Does that solve your issue? We will add this into the shortcode editor interface, as well as playlist layout presets.
Thanks,
Martin
Hello Mary,
pleas let us know more about the issue you are facing.
1) what exact shortcode are you using?
2) what template are you using? Does it happen even when using default WordPress template?
3) please check step 4. here: https://foliovision.com/player/installation
Thanks,
Martin
Hello Daniel,
yes, it’s a legitimate file of FV Flowplayer. That’s where we store your player color settings to avoid ugly <style> tag in the site <head>.
Could you please let us know what security software are you using, so we can report this as a false alarm?
Thanks,
Martin
Hello Rolf,
please share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information
Thanks,
Martin
Hello Rolf,
could you please send us a link where we can see the issue? Do you mean our plugin breaks the front-end display or does it break the editor? Does the editor provide a WYSIWYG view of insterted videos?
Thanks,
Martin
Hello Omar,
please try if your Firefox has the same issues with the 11 minute video here: https://foliovision.com/player/demos/vimeo-integration (use the first video)
Is the video long enough for the issue to occur?
Thanks,
Martin
Hello Omar,
1) Video playback broken – what browser are you using? There could be a bug it its HTML5 video engine.
Does it help if you enable Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default -> Prefer Flash player by default? (Make sure you have Adobe Flash installed)
3) Subtitles – when I save your site HTML and open it in a text editor, I can see all the UTF8 characters. When I do that with your SRT, it’s all broken. That’s why I suspect that your web server doesn’t serve it properly with UTF8 in mind.
Here’s our demo with Arabic subtitles: https://foliovision.com/player/demos/subtitles
Thanks,
Martin
Hello John,
fixing that is high on our list. I fixed it now.
Please reinstall FV WordPress Flowplayer – remove and install again. Also upgrade FV Player Pro to 0.3.3.
Regarding the AB color issue – it’s a bit tricky, as normally the numbers are bright on dark background, but the A and B buttons are bright with dark A and B letters. Where can we see this on your site to figure it out?
Thanks,
Martin
Hello Omar,
1) Video playback broken – I was not able to reproduce the issue. Does it happen all the time? Does it help if you seek in the video afterwards?
2) If you don’t want the player to appear in RTL mode, add the following into your theme CSS:
.flowplayer {
direction: ltr;
}Does it solve the issue?
3) Subtitles – when I download these and open it in a text editor, I can already see bad encoding. Are you sure the file is alright?
Thanks,
Martin
Hello Tim,
we tested this and it’s true – the Vimeo Pro file URLs work with the stats, strangely enough.
You can use Google Analytics to see detailed video playback stats though: https://foliovision.com/2015/04/detailed-google-analytics
Thanks,
Martin
Hello John,
please upgrade to FV Player Pro 0.3.2, this has been released: https://foliovision.com/player/demos/user-ab-loop
You will have to upgrade FV WordPress Flowplayer as well.
Please let us know how it works for you.
Thanks,
Martin
Hello Chi,
I can see that your server doesn’t like our debug query parameter on admin-ajax.php requests.
Please upgrade to FV Player Pro 0.3.2 where we turned this of. Your videos will work then.
Thanks,
Martin
Hello John,
sorry for the delay, we are solving some final styling issues.
Thanks,
Martin
Hello omar,
1) Could you please used our video checker to report your video? Here’s how to use it: https://foliovision.com/player/faq#properties-built-checker-report-playing
2) We will check the rtl language support.
3) Could you please provide a link to your subtitles? I don’t think there should be any problem with that.
4) If the videos play for you, then it’s good, however our checking routing didn’t reported any false positives for a while. Have you tried to follow the recommended steps? We put this in to help users with broken websites fix their JavaScript issues to not break our player.
Thanks,
Martin
Hello Dennis,
we just released FV Simpler SEO 1.6.26 which fixed the issue for us on our qTranslate enabled website.
Please let us know how it works for you.
Thanks
Martin
Hello kuku,
thank you for your interest in our plugin!
What exact schema.org markup would you like to use? We support Google authorship, but Google stopped showing that in search results.
Thanks,
Martin
Hello Chi,
could you please post the URL where we can see the issue?
Thanks,
Martin
Hello Tim,
you can try to put engine=”flash” to the shortcode. It will make sure whoever has Flash installed uses Flash by preference. That should make sure the RTMP is used.
Thanks,
Martin
Hello Tim,
I reposted your question here. We are having a look, I wouldn’t expect the 3rd party Vimeo Pro file URLs would work with Vimeo stats.
Thanks,
Martin
Hello Andy,
we worked on the start/end time support for playlists and it will be released this week.
You can check our demo here: https://foliovision.com/player/demos/custom-start-time -> YouTube Playlist
Currently there are issued to get fixed for iPad.
Thanks,
Martin
Hello Alessandro,
you should be putting the CSS into your theme stylesheet. We recommend that you never modify any plugin CSS as you will loose your changes in a plugin update. style-1.css is our special CSS where we put the plugin CSS and the skin settings – to prevent CSS rules in HTML header.
Thanks,
Martin
Hello Amie,
I added the license key and now it works on the test page: http://maverick-nyc.com/?page_id=156&preview=true
However the issue with your homepage is that your slider uses the standard Flowplayer load method, however out Vimeo integration doesn’t currently support that, as it has to grab the Vimeo URL before playing the video.
So you need to use this custom code to make sure the video gets preloaded on page load:
jQuery(document).ready( function() {
flowplayer.support.firstframe = false;
for( var i in fv_player_pro.playlist ) FV_Flowplayer_Pro.load(‘#’+i);
});Thanks,
Martin
Hello Amie,
I see that there is a FV Flowplayer license with email address matching Maverick-nyc.com but not domain entered, so I entered it now. That solves the logo issue.
I don’t see the plugins settings screen – apparently “User” doesn’t have the permissions to access it. I was able to install latest version of FV Player Pro from a ZIP file though.
I see that it doesn’t work for your custom post type which shows up in a slider: http://maverick-nyc.com/wp-admin/post.php?post=110&action=edit
To debug this I wanted to create a draft post to preview it, but I don’t see any content which I post. The HTML is completely broken here: http://maverick-nyc.com/?p=153&preview=true
Thanks,
Martin
Hello Amie,
thank you for the login information, but I wasn’t able to figure our how to get into your website. Could you please let us know what it is?
You only have license for: huemortest.com And I can only see the plugin on: http://huemor-dragonfruit.huemortest.com/ where the login doesn’t work
We are keeping this thread private for now.
Thanks,
Martin
Hello Alessandro,
I realized we don’t have to do anything. Simply use some CSS like this:
.flowplayer.is-live.is-error .fp-message {
display: none;
}
.flowplayer.is-live.is-error .fp-waiting {
display: none;
}
.flowplayer.is-live.is-error {
background-image: url(images/live-stream-down.jpg) !important;
background-size: contain !important;
}Thanks,
Martin
Hello Raylene,
if you select no region, then we use AWS signature version 2. If you do select it, we use AWS signature version 4. That one is required by some regions.
I was able reproduce your issue with our own Amazon S3 bucket in Oregon. Our fix for this (for AWS signature version 4) will be part of the next plugin release.
Thank you for the bug report!
Martin
Hello Raylene,
I had a look, but I’m not sure why it won’t work. Could you please try:
1) Rename the file to twitter-tour.mp4 – no blank space or +. We didn’t had issues with it on our second video which is in Sidney though: https://foliovision.com/player/demos/amazon-signed-urls
2) We upgraded our plugin to use Amazon AWS Signature version 4. To use the version 2, just switch the “Region” field to “Select the region”. It might work that way.
Thanks,
Martin
Hello mrcanoa,
actually, perhaps upgrading FV Player Pro to 0.3.1.1. is all you need to do.
Thanks,
Martin
