Hello Michal,

sorry about the inconvenience. It works for us here: https://foliovision.com/player/demos/youtube-autoplay

So we will have to look at your website if there is any conflict with some other JavaScript.

I had a quick look and it appears to be a problem with the “WP PRO Advertising System” – notice on your browser JavaScript console that you get the error “Uncaught ReferenceError: clickable_paszone is not defined”.

You should be forwarding this report to the developers of that plugin. I believe it’s paid, so you should get some good support with removing that error from your website.

On the other hand, we should make sure a global JavaScript error like this won’t stop our plugin.

Thanks,
Martin

Hello Mike,

I figured out that the account has been already setup.

I had a look at the website – the problem is that our plugin checks your website as not logged in user and you require a login to be able to access the site.

What we can do it our plugin is detect that it has been redirected to a login form and say that the site appears to be password protected and we can’t check it automatically.

Thanks,
Martin

Hello Katalina,

you need to make sure you have FV WordPress Flowplayer 6.0.3.4 (or any bigger number as the new updates come up): http://wordpress.org/extend/plugins/fv-wordpress-flowplayer/

FV Player Pro should be at version 0.5.2. Version 0.3.8 is too old now. If you are still at version 0.5.1, then there might be some issue with the autoupdates and I would recommend you download the plugin ZIP file from https://foliovision.com/edit -> My Products -> Extensions -> FV Player Pro – and the install from that.

Once that version is installed, further updates should work fine.

Thanks,
Martin

Hi Katalina,

please check if you have any other version of FV Player Pro installed. If you do, please deactivate it and remove it. Only the last version needs to be installed and active.

Thanks,
Martin

Hello Jodi,

supporting CloudFront for audio files is one thing, but serving it over RTMP is another. I found no proof that this should work at a glance.

Could you please post the articles which you used so far?

Thanks,
Martin

Hello Gary,

yes, FV Flowplayer 6 is out: https://foliovision.com/2015/08/fv-flowplayer-6-released

Just make sure your license is active when you upgrade, if you need to Pro features like Vimeo, YouTube, lightbox or quality switching.

Thanks,
Martin

Hello Jon,

I had a look here: http://gruntstuff.com/do-you-even-infantry-bro-gs/

I see you put in __player-width__ and __player-height__ properly, but you haven’t taken care of the other argument – ua and ip. However these should be not needed as we are not using a server side parsing for the ad. rnd=random_number should certainly be changed to rnd=__random-number__

I got no ads as well, but we are in Europe, so that’s normal. I tried a VPN in USA and it still wouldn’t load.

I even tried to switch the ad from output=vast to output=vpaid, but no dice.

Could you please:

1) Ask your ad provider for a test ad? They might have not enough ads in rotation to be able to show an ad on each video play, but the test ad should work all the time.

2) Ask your provider for some documentation for all the parameters which they use in the ad URL?

Thanks,
Martin

Hello Malc,

well, we have a national holiday tomorrow. WP Super Cache won’t be a cause for this. Could you please put up https://vimeo.com/98398778 on Wednesday?

You can also order our pro support and we will fix the issue right on your website: http://foliovision.com/pro-support That would be faster than having to figure it out the way we do it now, but we can continue this troubleshooting.

Thanks,
Martin

Hello Malcolm,

I had a look, but there appears to be some strange issue with core WP Transients. Are you on some cached WordPress hosting?

Could you please post this video on some test page? https://vimeo.com/98398778

That will allow us to troubleshoot this better.

Thanks,
Martin

Hello Malcolm,

can you switch it back now? I’ll be able to check it until 4PM UTC and then also later in the evening.

Thanks,
Martin

Hello paddy,

I see you are already trying to do the CSS here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/how-to-change-subtitle-font-size#post-5926

Thanks,
Martin

Hello Malcolm,

unfortunately I’m not able to reproduce the issue as on your website you are not using FV Player Pro for Vimeo right now. Can you re-enable the advanced Vimeo embedding?

I setup a demo of your video under “Malcolm” here, does it work for you? https://foliovision.com/player/demos/vimeo-integration

Thanks,
Martin

Hello Alessandro,

sorry about the delay, but I haven’t found your reports. Could you please try to resubmit them?

1) Could you please try if the video here works on these Android phones? https://foliovision.com
2) What about these? https://foliovision.com/player/demos/amazon-signed-urls
3) If the video in (1) works, could you please try to host this video on your Amazon S3? https://foliovision.com/videos/dominika-mobile.mp4 Will it play?

I’m trying to figure out if the issue if bound to your website, your specific Amazon S3 or Flowplayer core.

Thanks,
Martin

Hello Chi,

I can see the issue. This only affects the old Vimeo CDN when used with Flowplayer Flash engine (not much users are Chrome, Firefox, IE all support MP4 in HTML5). You are currently using Settings -> FV WordPress Flowplayer -> “Prefer Flash player by default”, so then more users get the issue. Could you try disabling it.

We are releasing a new FV WordPress Flowplayer tomorrow, so it will include the fix.

Thanks,
Martin

Hello Frank,

please upgrade to FV Player Pro 0.5.1. If you don’t see the upgrade right away, please get it from https://foliovision.com/login We noticed that these updates are often too delayed and this new version fixes it.

Also upgrade to FV WordPress Flowplayer 6.0.3.2 to fix the logo issue.

Thanks,
Martin

Hello Malc,

please upgrade to FV WordPress Flowplayer 6.0.3.2 which was released now and you should not have the issue anymore.

The problem was that the logo link was not set properly and your logo was probably covering your player area as it was too big.

Thanks,
Martin

Hello Chi,

the fix will be part of the next plugin version, so no worries about upgrading, just upgrade the plugin when you see a new version.

Thanks,
Martin

Hello Fab,

looks like you should be able to replaced the part labeled as “activate html5 video player” with it.

As I said perhaps we should check if there are new <video> tag periodically and add Flowplayer on them automatically. It would be an advanced integration option available in settings. We will have to discuss this on our team.

Thanks,
Martin

Hello Chi,

I checked this and there is a bug in the Flash engine when using playlists with video path which use signatures (custom video ads are effectively playlists, Vimeo and protected CloudFront videos use signatures).

Could you please remove the FV Worpdress Flowplayer which you have now (latest stable version from WordPress.org) and put up this version? I put in a quick fix for Vimeo videos into it: https://github.com/foliovision/fv-wordpress-flowplayer/archive/dev.zip

Thanks,
Martin

Hello Chi,

I tried the above link and the video was playing fine for me in Chromium (open source version of Chrome).

Then I tried again I got the error as well.

I see you use the custom video ads. Does the issue improve if you disable them for a while? We will need to do more testing here.

Thanks,
Martin

Hello Diego,

what FV Player Pro version do you have installed? It appears that the upgrade is sometimes stuck, so we will have to put some code into FV Wordpres Flowplayer to fix it I guess.

Thanks,
Martin

Hello Tim,

please deactivate, delete and reinstall FV WordPress Flowplayer (use the version from WordPress.org). There was a typo in the FV Player Pro checking routine – if you have FV Player Pro 0.5, then you have the required version.

If you don’t see that update right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Thanks,
Martin

Hello Chan,

FV WordPress Flowplayer 6.0.3.1 was released, it should fix your issues.

Thanks,
Martin

Hello Pavel,

looks like the problem is with cross-domain access control. Your site is at http://www.domain.cz, your CDN is cdn.domain.cz. Based on CSS3 and HTML5 specs not all the resources can be shared between domains.

So you need to set the following on your CDN for web fonts (woff, eot, ttf, svg):

Access-Control-Allow-Origin: *

Or you can allow your domain only (but in that case it might be good to also allow it with https):

Access-Control-Allow-Origin: http://www.domain.cz

Or you can exclude wp-content/plugins/fv-wordpress-flowplayer/css/flowplayer.css from CDN.

Thanks,
Martin

Hello Diego,

FV WordPress Flowplayer 6 is out. You should be able to upgrade your beta version to 6.0.3, then you will be back on the WordPress.org update system – not beta version anymore.

FV Player Pro needs to be updated to version 0.5. If you don’t see that right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Please let us know if there are any issues.

Thanks,
Martin

Hello Pavel,

sorry about that, FV WordPress Flowplayer 6.0.3.1 was released. It will fix the issue.

Thanks,
Martin

Hello Chan,

sorry to hear about the issues, we are dedicated to make the upgrade as seamless as possible.

We will be releasing version 6.0.3.1 with these fixes today.

Thanks,
Martin

Hello Diego,

I see you are using WordPress Multisite. Is FV WordPress Flowplayer network-activated? Is FV Player Pro network-activated?

Thanks,
Martin

Hello Fab,

if there any JavaScript event which triggers once the Ajax content finishes loading in your theme?

There are some other users using that successfully in some themes:

https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-flowplayer-play-button-is-appearing-twice#post-5683
https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/u_play-is-not-a-function-fv-player-pro-ver-03#post-5403

Our ultimate goal is to make this work without you having to put in custom code though. Perhaps we can check if there are new <video> tag periodically and add Flowplayer on them automatically.

Thanks,
Martin

Hello Gregory,

that looks like a good workaround. I guess you can then look at what files have same size and find these missing versions that way.

Thanks,
Martin

Hello Gergely,

I’m sorry, but we were bogged down by some unexpected work and we didn’t had time to move on this.

It would be done already, but we want to do it the right way rather than release something one programmers will know how to use.

Thanks,
Martin

Hello Tim,

sorry about all the trouble.

1) The error message about view/frontend-head.php – fixed, I put up the new version into beta plugin updates and also to the ZIP file in the article.

2) You have to disable FV Player Pro before enabling FV Player Pro beta.

3) You can see logo as Flowplayer 6 requires a different key than version 5. We handle this automatically for our licensed users or you get a warning on the plugin update if you haven’t enabled this.

I’ll send you your license key for FV Flowplayer 6 in email now.

Thanks,
Martin

Hello John,

just use our shortcode editor to insert your video to some post: https://foliovision.com/player/user-guide

To enable autoplay on a per-video basis, enable Settings -> FV WordPress Flowplayer -> Post Interface Options -> Autoplay and turn it on when inserting that video or click into the shortcode and use our shortcode editor described above to edit it.

And then copy the resulting [fvplayer…] shortcode and put it into the code above. You might need to replace any ‘ symbols in it with ” though.

Thanks,
Martin

Hello Dave,

you must sort the qualities (you can use drag and drop) and put the default one to the top. See step 3. here: https://foliovision.com/player/switch-video-quality Just make sure the SD quality as at the top.

Thanks,
Martin

Hello Diego,

thank you for the code sample, I had a look. Unfortunately I don’t think you are using the right approach here.

Our playlist is using a simple DIV element with class “fp-playlist-external” with A tags in it. In your HTML, you put this element into the div.flowplayer container and then you add a lot of extra HTML elements in JavaScript to prepare a simple slider. I guess that’s all the magic tricks you were talking about and indeed, this should be much simpler.

In our web development we are mostly using bxSlider successfully, so I would recommend you look into that. It might require some width or height for the div.fp-playlist-external element and then it might just work. It will add all the arrows HTML automatically.

Thanks,
Martin

Hello Mateusz,

please post your answers here, so we don’t have to repost it and our whole team can see it.

Once you renew your license, you are able to buy additional single domain (if you don’t want to upgrade to 5 domains for example) or you can even change the domain. See “Other prices” section at: https://foliovision.com/player/download

Thanks,
Martin

Hello kiondra,

thank you for the bug report. We hope we can improve this behavior in FV Flowplayer 6 which is coming soon.

Thanks,
Martin

Hello Mateusz

I’m not able to reproduce the issue. I can see it’s a Youtube video, so it won’t be a video encoding issue.

Also, the site doesn’t have our license and it’s using older version of the plugin. So there is not much we can do to further troubleshoot this.

Thanks,
Martin

Hello Chan,

at this point you can only do this with a database tool. You have to remove the post meta keys starting with “_fv_flowplayer_” for the post ID.

We will discuss this in our team. We could be refreshing this on each post saving, but then we might get into issues with timeout if there is a lot of videos.

Thanks,
Martin

Hello Ed,

thank you for the explanation, I see your point. On the other hand these images might provide more traffic for your site, but I’m sure you considered that.

Thanks,
Martin

Hello Tim,

see how the qualities are set up in step 2. here: https://foliovision.com/player/switch-video-quality

You can just drag and drop your preferred quality to the top of the list and that will be the default for all the videos.

Please let us know if there is anything else.

Thanks,
Martin

Hello Diego,

could you please send us an example of what the playlist should look like?

Making sure users get a choice of different playlist styles is on our list.

Thanks,
Martin

Hello Diego,

could you please post the message to avoid confusion? Then we can fix the code to HHVM standards.

Thanks,
Martin

Hello Diego,

HHVM is nice technology, but PHP 7 seems to be even nicer, as it will be in core PHP.

Are you sure you have both FV WordPress Flowplayer and FV Player Pro installed and activated? I’m asking as FV Player Pro will show a notice if FV WordPress Flowplayer is not found, so perhaps that’s what you see.

Thanks,
Martin

Hello Ed,

please upgrade to FV Flowplayer 2.4. We reworked how the CSS is loaded and now the Speed Booster Pack plugin removes the version number successfully.

Please let us know if it works for you as well. Also let us know if you need help with the W3TC issue.

Thanks,
Martin

Hello Pavel,

are you sure you tested it properly? I have no audio past 6:18 on Firefox 39.0 on OS X 10.9.5 on your site. But when I post your video to my site with FV Flowplayer 6, the audio works past that point.

Our licensed users who brought FV Flowplayer 5 will get FV Flowplayer 6 automatically – as long as their license is active (1 year since the purchase). Of course we send notifications before the license expires, summing up new features etc.

Thanks,
Martin

Hello Katalina,

I can see your videos play in lightbox now. Are you still having Vimeo issues? It works for me so far.

If you enable Setting -> FV WordPress Flowplayer -> Pro Features -> “Use video lightbox for images as well” then you will get a same behavior like here: https://foliovision.com/player/how-to-use-lightbox

As you can see that page starts with a video which opens in a lightbox. Then if you click the “next” arrow in lightbox you get to the first image in that post – so you get a full gallery of all your post images and videos.

You don’t need any other lightbox plugin for this, so you should turn it off.

Yes, delete older FV Player Pro versions.

Thanks,
Martin

Hello Katalina,

we are fixing the update issue. The update eventually shows up, but it’s too delayed.

1) & 2) I see, you are also using Lighthox Plus plugin which is causing some of these issues. I put in a fix into our plugin, please upgrade to FV Player Pro 0.3.7.1.

3) Vimeo loading issues – I found one issue with could cause this (HTTPS vs. HTTP loading of the site), I included a fix in FV Player Pro 0.3.7.1., please upgrade.

4) Lightbox on mobile – that is the correct behavior – the lightbox has to open first and then you need another click to play the video which opens in the internal player of iPhone.

Mobile devices need this extra click as they only allow video playback on direct user interaction and opening a lightbox window doesn’t count as that. I see that for the devices which play with internal player (iPhone) we could remove the lightbox as the video doesn’t play in it anyway, it uses the internal player. It works for iPad and Android though.

Thanks,
Martin

Hello Pavel,

sorry about the delay, since core Flowplayer changed the license keys, we are thinking about how to make the upgrade process trouble free for our users. That is slowing us down.

We can provide FV Flowplayer 6 for your in our beta program though:

1) First install FV Flowplayer 6 from here: https://foliovision.com/downloads/fv-wordpress-flowplayer-6.0.2.zip This version is set to get updates from our own WP plugins repository, so we can make updates for you if needed.

If you need to roll back to the current live version, you can get it from WordPress.org.

2) To make sure FV Player Pro features work as well (lightbox, quality switching, CloudFront), you need to use our beta version of that as well. I marked your user as a beta tester, so now you can get it via updates or from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro -> beta.

If you need to roll back to the current live version, just download Extensions -> FV Player Pro.

3) We will send you the license key for FV Flowplayer 6 via email.

Thanks,
Martin

Hello Katalina,

FV Player Pro 0.3.7 was released, that means you don’t need to touch any CSS. If you don’t see the upgrade right away, please try to deactivate and activate the plugin.

It changed the #cboxNext class to #fv_player_pro_boxNext, so your theme should no longer affect our default styling of lightbox.

You will also see this notification which we put in for all of users using our plugin, so developers get the idea:

The video lightobx CSS prefix has changed from cbox to fv_player_pro_box. If you use custom styling for our lightbox, you need to fix your class names. Sorry about inconvenience, but this was needed to improve our compatibility with various themes. If you are having issues use our support forums.

Are you still having issues with Vimeo?

Thanks,
Martin