Martin's Replies

Forum Replies Created

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10 years ago in reply to: Speed Buttons Not Working

Martin

Hello Michelle,

could you please let us know what browser are you using? I see that our check for Flash engine (it doesn’t support the slow motion) might be failing.

Thanks,
Martin

10 years ago in reply to: Can’t Find Flash File

Martin

Hello Matthew,

could you please post the URL where we can see the issue?

Are you 100% sure the file is there?

Last FV Flowplayer version is 2.3.16. Could you please upgrade to that?

Thanks,
Martin

10 years ago in reply to: how to remove playlist splash

Martin

Hello adjoa,

to hide the playlist thumbnails, you can add the following to the [fvplayer] shortcode: playlist_hide=”true”

Does that solve your issue? We will add this into the shortcode editor interface, as well as playlist layout presets.

Thanks,
Martin

10 years ago in reply to: splash image

Martin

Hello Mary,

pleas let us know more about the issue you are facing.

1) what exact shortcode are you using?

2) what template are you using? Does it happen even when using default WordPress template?

3) please check step 4. here: https://foliovision.com/player/installation

Thanks,
Martin

10 years ago in reply to: style-1.css – BulletProof Security alert

Martin

Hello Daniel,

yes, it’s a legitimate file of FV Flowplayer. That’s where we store your player color settings to avoid ugly <style> tag in the site <head>.

Could you please let us know what security software are you using, so we can report this as a false alarm?

Thanks,
Martin

10 years ago in reply to: FV Flowplayer script conflict with Themify theme

Martin

Hello Rolf,

please share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information

Thanks,
Martin

10 years ago in reply to: FV Flowplayer script conflict with Themify theme

Martin

Hello Rolf,

could you please send us a link where we can see the issue? Do you mean our plugin breaks the front-end display or does it break the editor? Does the editor provide a WYSIWYG view of insterted videos?

Thanks,
Martin

10 years ago in reply to: player stops to preduce the video and the image of the video stop and froz on the screen

Martin

Hello Omar,

please try if your Firefox has the same issues with the 11 minute video here: https://foliovision.com/player/demos/vimeo-integration (use the first video)

Is the video long enough for the issue to occur?

Thanks,
Martin

10 years ago in reply to: player stops to preduce the video and the image of the video stop and froz on the screen

Martin

Hello Omar,

1) Video playback broken – what browser are you using? There could be a bug it its HTML5 video engine.

Does it help if you enable Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default -> Prefer Flash player by default? (Make sure you have Adobe Flash installed)

3) Subtitles – when I save your site HTML and open it in a text editor, I can see all the UTF8 characters. When I do that with your SRT, it’s all broken. That’s why I suspect that your web server doesn’t serve it properly with UTF8 in mind.

Here’s our demo with Arabic subtitles: https://foliovision.com/player/demos/subtitles

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

fixing that is high on our list. I fixed it now.

Please reinstall FV WordPress Flowplayer – remove and install again. Also upgrade FV Player Pro to 0.3.3.

Regarding the AB color issue – it’s a bit tricky, as normally the numbers are bright on dark background, but the A and B buttons are bright with dark A and B letters. Where can we see this on your site to figure it out?

Thanks,
Martin

10 years ago in reply to: player stops to preduce the video and the image of the video stop and froz on the screen

Martin

Hello Omar,

1) Video playback broken – I was not able to reproduce the issue. Does it happen all the time? Does it help if you seek in the video afterwards?

2) If you don’t want the player to appear in RTL mode, add the following into your theme CSS:

.flowplayer {
direction: ltr;
}

Does it solve the issue?

3) Subtitles – when I download these and open it in a text editor, I can already see bad encoding. Are you sure the file is alright?

Thanks,
Martin

10 years ago in reply to: FV Player Pro and Vimeo stats

Martin

Hello Tim,

we tested this and it’s true – the Vimeo Pro file URLs work with the stats, strangely enough.

You can use Google Analytics to see detailed video playback stats though: https://foliovision.com/2015/04/detailed-google-analytics

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

please upgrade to FV Player Pro 0.3.2, this has been released: https://foliovision.com/player/demos/user-ab-loop

You will have to upgrade FV WordPress Flowplayer as well.

Please let us know how it works for you.

Thanks,
Martin

10 years ago in reply to: Video Player doesn’t play after Vimeo integration

Martin

Hello Chi,

I can see that your server doesn’t like our debug query parameter on admin-ajax.php requests.

Please upgrade to FV Player Pro 0.3.2 where we turned this of. Your videos will work then.

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

sorry for the delay, we are solving some final styling issues.

Thanks,
Martin

10 years ago in reply to: player stops to preduce the video and the image of the video stop and froz on the screen

Martin

Hello omar,

1) Could you please used our video checker to report your video? Here’s how to use it: https://foliovision.com/player/faq#properties-built-checker-report-playing

2) We will check the rtl language support.

3) Could you please provide a link to your subtitles? I don’t think there should be any problem with that.

4) If the videos play for you, then it’s good, however our checking routing didn’t reported any false positives for a while. Have you tried to follow the recommended steps? We put this in to help users with broken websites fix their JavaScript issues to not break our player.

Thanks,
Martin

10 years ago in reply to: OG tags and twitter cards not working properly

Martin

Hello Dennis,

we just released FV Simpler SEO 1.6.26 which fixed the issue for us on our qTranslate enabled website.

Please let us know how it works for you.

Thanks
Martin

10 years ago in reply to: Schema.org markup integration

Martin

Hello kuku,

thank you for your interest in our plugin!

What exact schema.org markup would you like to use? We support Google authorship, but Google stopped showing that in search results.

Thanks,
Martin

10 years ago in reply to: Video Player doesn’t play after Vimeo integration

Martin

Hello Chi,

could you please post the URL where we can see the issue?

Thanks,
Martin

10 years ago in reply to: Mobile video feature not working

Martin

Hello Tim,

you can try to put engine=”flash” to the shortcode. It will make sure whoever has Flash installed uses Flash by preference. That should make sure the RTMP is used.

Thanks,
Martin

10 years ago in reply to: FV Player Pro and Vimeo stats

Martin

Hello Tim,

I reposted your question here. We are having a look, I wouldn’t expect the 3rd party Vimeo Pro file URLs would work with Vimeo stats.

Thanks,
Martin

10 years ago in reply to: Setting start and end points for Youtube videos in playlists

Martin

Hello Andy,

we worked on the start/end time support for playlists and it will be released this week.

You can check our demo here: https://foliovision.com/player/demos/custom-start-time -> YouTube Playlist

Currently there are issued to get fixed for iPad.

Thanks,
Martin

10 years ago in reply to: splash screen for offline live video streaming

Martin

Hello Alessandro,

you should be putting the CSS into your theme stylesheet. We recommend that you never modify any plugin CSS as you will loose your changes in a plugin update. style-1.css is our special CSS where we put the plugin CSS and the skin settings – to prevent CSS rules in HTML header.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play and breaks javascript

Martin

Hello Amie,

I added the license key and now it works on the test page: http://maverick-nyc.com/?page_id=156&preview=true

However the issue with your homepage is that your slider uses the standard Flowplayer load method, however out Vimeo integration doesn’t currently support that, as it has to grab the Vimeo URL before playing the video.

So you need to use this custom code to make sure the video gets preloaded on page load:

jQuery(document).ready( function() {
flowplayer.support.firstframe = false;
for( var i in fv_player_pro.playlist ) FV_Flowplayer_Pro.load(‘#’+i);
});

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play and breaks javascript

Martin

Hello Amie,

I see that there is a FV Flowplayer license with email address matching Maverick-nyc.com but not domain entered, so I entered it now. That solves the logo issue.

I don’t see the plugins settings screen – apparently “User” doesn’t have the permissions to access it. I was able to install latest version of FV Player Pro from a ZIP file though.

I see that it doesn’t work for your custom post type which shows up in a slider: http://maverick-nyc.com/wp-admin/post.php?post=110&action=edit

To debug this I wanted to create a draft post to preview it, but I don’t see any content which I post. The HTML is completely broken here: http://maverick-nyc.com/?p=153&preview=true

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play and breaks javascript

Martin

Hello Amie,

thank you for the login information, but I wasn’t able to figure our how to get into your website. Could you please let us know what it is?

You only have license for: huemortest.com And I can only see the plugin on: http://huemor-dragonfruit.huemortest.com/ where the login doesn’t work

We are keeping this thread private for now.

Thanks,
Martin

10 years ago in reply to: splash screen for offline live video streaming

Martin

Hello Alessandro,

I realized we don’t have to do anything. Simply use some CSS like this:

.flowplayer.is-live.is-error .fp-message {
display: none;
}
.flowplayer.is-live.is-error .fp-waiting {
display: none;
}
.flowplayer.is-live.is-error {
background-image: url(images/live-stream-down.jpg) !important;
background-size: contain !important;
}

Thanks,
Martin

10 years ago in reply to: Amazon S3 Oregon signature issues

Martin

Hello Raylene,

if you select no region, then we use AWS signature version 2. If you do select it, we use AWS signature version 4. That one is required by some regions.

I was able reproduce your issue with our own Amazon S3 bucket in Oregon. Our fix for this (for AWS signature version 4) will be part of the next plugin release.

Thank you for the bug report!

Martin

10 years ago in reply to: Amazon S3 Oregon signature issues

Martin

Hello Raylene,

I had a look, but I’m not sure why it won’t work. Could you please try:

1) Rename the file to twitter-tour.mp4 – no blank space or +. We didn’t had issues with it on our second video which is in Sidney though: https://foliovision.com/player/demos/amazon-signed-urls

2) We upgraded our plugin to use Amazon AWS Signature version 4. To use the version 2, just switch the “Region” field to “Select the region”. It might work that way.

Thanks,
Martin

10 years ago in reply to: u.__play is not a function FV Player Pro ver 0.3

Martin

Hello mrcanoa,

actually, perhaps upgrading FV Player Pro to 0.3.1.1. is all you need to do.

Thanks,
Martin

10 years ago in reply to: u.__play is not a function FV Player Pro ver 0.3

Martin

Hello mrcanoa,

in your code you should specify that you are interested in .flowplayer elements inside of the content which just received the Ajax content. Or you can check all the .flowplayer elements in an “each” loop and if there is no data(‘flowplayer’) on it, load it:

jQuery(‘.flowplayer’).each(function() {
if( !jQuery(this).data(‘flowplayer’) ) {
jQuery(this).flowplayer();
var fp = jQuery(this).data(‘flowplayer’);
fp.play();
}
});

Othwerwise it affects all the players on the webpage and strange issues might occur.

Also, if you are using FV Player Pro, make sure you upgrade to 0.3.1.1.

Thanks,
Martin

10 years ago in reply to: Conflict with Appspector Chrome extension

Martin

Hello Bruno,

thank you for the bug report, the fix will be part of the next release.

Thanks,
Martin

10 years ago in reply to: Quality Switch, hide some label

Martin

Hello Gergely,

thank you for the suggestion, I think we could add an interface which would change the qsel=”true” shortcode option to something like:

qsel=”-270p,-360p,-720p” and then only show these options.

We will discuss this in our team.

Thanks,
Martin

10 years ago in reply to: Flash support for HLS and MPEG-DASH

Martin

Hello Alessandro,

you can get the dev version here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/dev.zip

The demo stream I posted doesn’t work for me in Chromium (open-source version of Chrome), as it doesn’t support H264 MP4 in HTML5: “videoCodec (video/mp4;codecs=”avc1.4D401E”) is not supported.”

I’m not sure about live streams.

Thanks,
Martin

10 years ago in reply to: It appears there are multiple jQuery libraries on your site, your videos might not be playing or may

Martin

Hello rootttal

this was answered here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/getting-template-check-errors

Thanks,
Martin

10 years ago in reply to: Logo Discrepancy in Lightbox

Martin

Hello Rolf,

thank you for your request!

We will discuss this in our team. Perhaps this should be optional (global option), as some people may like it without the logo.

Thanks,
Martin

10 years ago in reply to: Splash image at end of video

Martin

Hello Craig,

we are using [fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg" splashend="show"] here and it works: https://foliovision.com/player/demos/splash-image-end

What does your shortcode look like?

Thanks,
Martin

10 years ago in reply to: Getting Template check errors

Martin

Hello roottttal,

your theme doesn’t use the proper programming standards of modern WordPress.

If you know PHP, you can remove the static reference to jQuery (it’s version 1.7.1) from header.php or functions.php and replace it with wp_enqueue_script(‘jquery’).

Then check if your theme still works as expected.

Thanks,
Martin

10 years ago in reply to: Google Analytics Error

Martin

Hello smith234,

could you please post your replies here, so we don’t have to always re-post them?

You should be using the same tracking code. You can load the Events display and then you can check all the video tracking there. It doesn’t mix up with the rest of we site stats.

See steps 5. here: https://foliovision.com/player/google-analytics-flowplayer

Thanks,
Martin

10 years ago in reply to: Error network

Martin

Hello Xenia,

great! Could you please explain more about your issue, as it might help the other users? Are you using a WP cache plugin and did you simply forced the default expiration time longer than the cache timeout?

Thanks,
Martin

10 years ago in reply to: top level categories shown, even if not enabled

Martin

Hello George,

the filter which takes care of that is located in the plugin, so when your turn off the plugin, it can’t affect your website. Are you sure you cleared your WordPress cache?

You can try visiting Settings -> Permalinks and just re-saving it as well.

Thanks,
Martin

10 years ago in reply to: u.__play is not a function FV Player Pro ver 0.3

Martin

Hello mrcanoa,

unfortunately I’m out of the office tomorrow, so I won’t be able to help right now, but perhaps it’s something simple.

Please post the video shortcode you are using in the Ajax loaded post – is that a simple self-hosted video?

Does it use our Vimeo integration? Does it use CloudFront signed URLs? Is it a playlist?

Thanks,
Martin

10 years ago in reply to: Flash support for HLS and MPEG-DASH

Martin

Hello Alessandro,

here is our first experimental demo: http://foliovision.com/player/demos/mpeg-dash

If you see a cartoon video, the MPEG DASH works for your. If you see our homepage video, then it’s not supported by your browser.

Thanks,
Martin

10 years ago in reply to: Google Analytics Error

Martin

Hello smith234,

I don’t think you can switch the tracking code just like that. Can you put in the same one to see if it works then?

Thanks,
Martin

10 years ago in reply to: u.__play is not a function FV Player Pro ver 0.3

Martin

Hello mrcanoa,

we have re-worked the Vimeo video loading, so it might have changed things a bit. Where can we see your script in action? Are you loading content in Ajax?

Thanks,
Martin

10 years ago in reply to: Version 1.6.25 breaks theme layout

Martin

Hi Dave,

please try to enable Settings -> FV Simpler SEO -> Advanced Options -> Enable hAtom microformat classes. Does it help?

Perhaps your theme uses the hentry div class for styling. Old templates used to do that. More on that in our article: https://foliovision.com/2015/05/fv-simpler-seo-improvements

Making the web work for you,
Martin

10 years ago in reply to: Google Analytics Error

Martin

Hello smith234,

I checked your “Video Lost Sheep” video and I can see this one: UA-3…2-4

While the website uses: UA-3…2-1

Are you sure it’s the same in settings?

Thanks,
Martin

10 years ago in reply to: quality switching

Martin

Hello Dave,

you can use the following file URL: https://s3-eu-west-1.amazonaws.com/fv-flowplayer-bucket/Swan+Lake+Reloaded-sd.mp4

The quality configuration the same as in the step 3. here: https://foliovision.com/player/switch-video-quality

Don’t forget to check the step 5. as well – adding qsel=”true” to the shortcode.

Thanks,
Martin

10 years ago in reply to: Error network

Martin

Hello Xenia,

what is the video file length? Are you forcing a certain expiration time? Have you tried to download the video to your computer and play it offline?

Thanks,
Martin

10 years ago in reply to: splash screen for offline live video streaming

Martin

Hello Alessandro,

we will put it into a new version. Just look for it later this week, or at the start of the next week.

Thanks,
Martin

10 years ago in reply to: Google Analytics Error

Martin

Hello smith234,

please check your tracking code in FV Flowplayer. See step 4. here: https://foliovision.com/player/google-analytics-flowplayer

Is it the same as what you use for the website?

Thanks,
Martin

10 years ago in reply to: Flash support for HLS and MPEG-DASH

Martin

Hello Alessandro,

I see that there is an experimental Flowplayer plugin for this which we could integrate into our plugin.

We will discuss this in our team.

Thanks,
Martin

10 years ago in reply to: splash screen for offline live video streaming

Martin

Hello Alessandro,

technically the live stream has no end, it can only be turned off. We could add a special class to the player element when we detect it’s not responding – that’s the error message you pasted. Then you could put in some image using CSS. Would that work for you?

Thanks,
Martin

10 years ago in reply to: Conflict with Appspector Chrome extension

Martin

Hello Bruno,

I’m using Chrome 42.0.2311.135 (64-bit) on OS X 10.9.5 and I don’t see the error.

Please check if you are using any Chrome extension. We heard of issues with our player when Ghostery is used to block Google Analytics (if it’s being used). This was used in version 2.3.11.

So it could be something similar. What steps do you have to make to see the issue?

Thanks,
Martin

10 years ago in reply to: Flash support for HLS and MPEG-DASH

Martin

Hello Alessandro,

could you please send over a sample of such XML file? Then we can have a look at Flowplayer MPEG-DASH support with it.

Thanks,
Martin

10 years ago in reply to: vimeo.com player is loading very slow

Martin

Hello leobar021,

are you saying Vimeo.com is slow for you? Do you mean that the Vimeo embed codes are slow to initialize or that the actual videos are slow to buffer? If it’s the first case, then our plugin should help you. If you have slow Vimeo download speeds, there might be some issue with their CDN in your location.

Thanks,
Martin

10 years ago in reply to: “Video quality adjusted, please play the video again.”

Martin

Hello Malcolm,

please get the latest FV Player Pro from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro. You are using version 0.1.5.1 and the current version is 0.3. The autoupdates should work for you from now on.

Thanks,
Martin

10 years ago in reply to: FV WORDPRESS FLOWPLAYER

Martin

Hello Michael,

our guide to creating your own HLS stream is here: https://foliovision.com/player/hls-stream

It doesn’t cover live streaming though. We support that, just add live=”true” to the shortcode, or enable it in Settings -> FV WordPress Flowplayer -> Post Interface Options and then check it in the shortcode editor when posting the video.

If you buy our license, you get FV Player Pro extension which gives you:

* quality switching https://foliovision.com/player/demos/flowplayer-quality-switching
* video lightbox https://foliovision.com/player/demos/fv-flowplayer-lightbox
* Vimeo integration https://foliovision.com/player/demos/vimeo-channel-support
* YouTube integration https://foliovision.com/player/demos/youtube-embedding
* user defined AB loop support https://foliovision.com/player/demos/user-ab-loop
* Amazon CloudFront download protection https://foliovision.com/player/demos/cloudfront-download-protection
* custom video ads https://foliovision.com/player/demos/roll-custom-video

Thanks,
Martin

10 years ago in reply to: Conflict with Appspector Chrome extension

Martin

Hello Bruno,

I don’t see that error, could you please explain some more about how to get it?

It should not break anything as it’s in an event handler – what malfunction are you noticing? Please let us know.

Thanks,
Martin

10 years ago in reply to: VimeoPro label

Martin

Hello Tim,

could you please list all the plugin you are using? Are you using WordPress Multisite? Are you using any WordPress management tool?

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

please check Settings -> FV WordPress Flowplayer -> Vimeo (Pro) -> “Remove Vimeo information from player element title” to hide the “Vimeo” in the label.

This is used for Google Analytics tracking. So I guess we should only set this if Google Analytics tracking is actually used.

Thanks,
Martin

10 years ago in reply to: VimeoPro label

Martin

Hello Tim,

we are handling the branding issue here: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/vimeopro-label

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

thank you for the bug report, we will fix it.

Feel free to drop in more notes if you find anything else, thank you!

Martin

10 years ago in reply to: VimeoPro label

Martin

Hello Tim,

we just released FV Player 0.3: https://foliovision.com/2015/05/vimeo-channel-player

I’m noticing you are still using version 0.2.8. Are you able to upgrade other plugins, or is it just the problem with out plugin?

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

FV Player Pro 0.3 is out: https://foliovision.com/2015/05/vimeo-channel-player

The AB loop feature is included, although is not exposed much. Just add ab=”true” to your [fvplayer] shortcode by hand and you will get the AB loop feature working. The reset button is not there yet.

Please let us know if you notice any issues.

Thanks,
Martin

10 years ago in reply to: VimeoPro label

Martin

Hello Tim,

please check Settings -> FV WordPress Flowplayer -> Vimeo (Pro) -> “Remove Vimeo information from player element title” to hide the “Vimeo” in the label. The label is important for Google Analytics tracking of video plays.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play

Martin

Hello Diego,

please let us know if there is anything else. Also, thank you for reporting the issue, we will do some final testing and release the new version.

Thanks,
Martin

10 years ago in reply to: Finding problem on Ajax pages, theme support asked for info to resolve issue.

Martin

Hello aspirenetwork,

our plugin contains multiple safe guards which are only visible for admins:

1) Installing the plugin asks you to run the “Check template” function, which looks for duplicate loading of jQuery or missing wp_footer() hook in your footer.php template.

2) Loading the post with the video shows warning to admin if there is no wp_footer() or if FV Flowplayer library is not loaded properly. This is the part which you are seeing. You can simply call jQuery(‘.fvfp_admin_error’).remove(); on your Ajax loading event to remove this warning.

3) When playing the video, it’s sent to our server for a check of video encoding. This reports HTML5 video encoding issues back to the user.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play

Martin

Hello Diego,

I made you are beta tester in our licensing, after logging in to https://foliovision.com/login you can get the latest beta version of FV Player Pro.

It improves the Vimeo loading, the videos are parsed as your progress through the playlist, it doesn’t load all of them at once. I think that’s what causes your playlist to fail. The ones which are private will still fail, you must enable your domain in the embedding settings on Vimeo.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play

Martin

Hello Diego,

now I can see your homepage, you have a playlist of videos on it.

I can see that most of these video are private and not associated with your account, or not unlocked for your domain, so they won’t play. We re-worked the Vimeo loading to only load the video info which is actually going to play and this will be released new week, so that should help with this.

Could you please setup a test page with just the first video on it? Also reducing the number of videos in that playlist might help.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play

Martin

Hello Diego,

sorry about your trouble. We started using one of the Vimeo API libraries and now it looks like it’s depending on cURL which you don’t have installed. Here’s how to install it, your server support should have no problems with it: http://askubuntu.com/questions/9293/how-do-i-install-curl-in-php5 Once it’s installed, the issue will be fixed.

Other possible fix:

You included part of your error log – that was related to saving a post. You can avoid that by commenting out the “add_action( ‘save_post’, array( $this, ‘save_post’ ) );” line in wp-content/plugins/fv-player-pro/fv-player-pro.php

What failure are you noticing when playing the video? Perhaps commenting out “add_filter( ‘fv_flowplayer_checker_time’, array( $this, ‘youtube_duration’ ), 10, 2 );” in the same file will help.

Thanks,
Martin

10 years ago in reply to: Vimeo videos fail to play

Martin

Hello Diego,

could you please provide the exact URL where we can see the issue? Your site appears to be locked down though. What is the Vimeo video URL?

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

thank you for the feedback! We fixed the full-screen mode: https://foliovision.com/player/demos/user-ab-loop

If you want to see the rest of the video, you can seek past the “B” (loop end) marker, it will play until the end of video. Then if you play the video again, it will start at the “A” (loop start) marker and loop the selection again.

We also added previews – when you drag the loop markers, you will get a smaller preview to see what part of video is the marker in. These won’t work in Flash though.

Thanks,
Martin

10 years ago in reply to: Flash support for HLS and MPEG-DASH

Martin

Hello Alessandro,

sorry about the delay, it seems Wowza on AWS does support RTMP encoding in Wowza Streamin Engine: http://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/wowza-setting-up-encoder.html

Thanks,
Martin

10 years ago in reply to: Can’t open settings boxes

Martin

Hello Phil,

great, thank you for the troubleshooting, I’m able to reproduce the issue. The problem is postboxes.add_postbox_toggles() in wp-ulike/admin/classes/js/statistics.js. I reported this bug to the plugin author here: https://wordpress.org/support/topic/breaks-postboxes-of-other-plugins?replies=0#post-6887650

Thanks,
Martin

10 years ago in reply to: Can’t open settings boxes

Martin

Hi Phil,

the old version of WordPress could be the cause of your issues. I’m not sure if we had these foldable settings boxes working back in 4.0 WordPress or not.

Of course, checking this on a clear site (default theme, no plugins – except FV WordPress Flowplayer) would help to tell if it’s a plugin conflict of WordPress 4.0.1 issue.

Thanks,
Martin

10 years ago in reply to: Can’t open settings boxes

Martin

Hi Phil,

I see that it’s a JavaScript error. I’m pretty sure we heard of that before.

There must be some fatal JavaScript error in your wp-admin. Do you see anything on the browser JavaScript error console? Here’s how you can get to it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Good trick with the Chrome developer tools though, you probably already noticed the JavaScript error, could you please let us know what it is?

Thanks,
Martin

10 years ago in reply to: Can’t open settings boxes

Martin

Hi Phil,

sorry about the inconvenience, it appears your WordPress must be crashing because of some PHP error. The problem could be on your server (it might be missing some PHP extension) or there might be a plugin conflict.

Could you please provide a screenshot of the issue?

Can you enable WP_DEBUG in wp-config.php and see if any error messages appear? Here is how to enable it: https://codex.wordpress.org/WP_DEBUG

Let us know if you have no experience with editing of any config files though.

Making the web work for you,
Martin

10 years ago in reply to: Playlist options

Martin

Hello Tim,

thank you for the suggestion, we are discussing what playlist options should be available.

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

we worked on the custom AB loop functionality, first demo can be seen here: https://foliovision.com/player/demos/user-ab-loop

We need to do more testing and improve the styling though.

Thanks,
Martin

10 years ago in reply to: Finding problem on Ajax pages, theme support asked for info to resolve issue.

Martin

Hello aspirenetwork,

you should first debug if $(‘.flowplayer’) gives you the instances you expect. Then only call flowplayer() on it as a test. The play arrow should appear on it and you should be able to click.

In case there are multiple matches elements, call flowplayer() for each one independently (you can use each() with a callback) and call load() only for the first one if it should autoplay.

Thanks,
Martin

10 years ago in reply to: Finding problem on Ajax pages, theme support asked for info to resolve issue.

Martin

Hello Aryan,

do you mean that there is content which is loaded by Ajax and our player doesn’t init in it?

Let’s have a look at what you done so far:

1) This is correct.

2) Not sure about this one. Is your theme putting up some different handled for [fvplayer] ?

3) When does event “unit_traverse” fire? If each time an Ajax content is loaded, you should check just this content for any elements matching “.flowplayer” and init player like you do. Then you don’t need to check for typeof(flowplayer) as that won’t help you – if you have a player on the page before loading Ajax, your code won’t work.

4) For now you can just skip this part, the chrome_mp4_array is not that important now, with new version of Chrome.

And as an extra:

5) You should check what kind of videos you use in the Ajax loaded content. This might not work reliably for playlists or Vimeo videos.

Thanks,
Martin

10 years ago in reply to: If I enter anything to the popup field it distroys my whole player

Martin

Hello Gergely,

I’m not sure what could be causing the fancy quotes (the special versions of ” symbol) to come out of our “Add FV WP Flowplayer” function. Something like this might happen if you copy-paste the shortcode from some manual though.

It must be some plugin or a theme conflict. If you could try to replicate the behavior on a fresh new site with just your theme on it, that would be very helpful.

New version of FV Flowplayer will feature a code to strip these fancy quotes from shortcode attributes as a safeguard. Too bad WordPress Shortcode API doesn’t handle this.

Thanks,
Martin

10 years ago in reply to: If I enter anything to the popup field it distroys my whole player

Martin

Hello Gergely,

I had a look and it’s because you are not using the ” quotes in the shortcode, but fancy quotes. These get encoded as &#8221 and &#8243 and WordPress doesn’t recognize that.

Please replace any quote symbol with them most basic ” and it will work again.

That said, I think this is just a coincidence, popup should have nothing to do with it. We can add some additional check into our plugin to now show the warning though.

Thanks,
Martin

10 years ago in reply to: Google Analytics only shows countries

Martin

Hello smith234,

could you please check our How to use Google Analytics with FV Flowplayer guide here? https://foliovision.com/player/google-analytics-flowplayer

It has a lot of screenshots so you should be able to figure out if you made a mistake somewhere. The setup is easy, you are probably just not using the complex Google Analytics screens properly.

Please let us know if there is any part of the guide that is causing issues.

Thanks,
Martin

10 years ago in reply to: Vimeo Video View Discrepancy

Martin

Hello Mike,

the above numbers would indicate that the video was played 5 times, but only once until the end. So only check “Video start” if you want to know how many times the video was watched.

Please not that this counts the total video plays and not unique visitors. So if a single person plays your video 100 times, “Video start” will increase by 100 and the other counters as well, if the video is always played in full length.

Thanks,
Martin

10 years ago in reply to: If I enter anything to the popup field it distroys my whole player

Martin

Hello Gregory,

could you please paste the exact shortcode which you are using? The content of the popup might matter here.

I tested some simple popup content and it works.

Thanks,
Martin

10 years ago in reply to: youtube redirect

Martin

Hello Joel,

you need our Pro license to get the advanced YouTube embedding which allows this. I put this function into our demo here: https://foliovision.com/player/demos/youtube-autoplay

Please let us know if you have any other questions.

Thanks,
Martin

10 years ago in reply to: Vimeo video title appearing and Sermon Manager issues

Martin

Hello smithh234,

your FV Player Pro is installed in a directory named fv-player-pro-1, so I guess FV WordPress Flowplayer is failing to detect it.

Is it just the error message or are you having other issues as well?

Thanks,
Martin

10 years ago in reply to: Creating a loop function

Martin

Hello John,

the speed buttons were added to our plugin. Just upgrade to FV WordPress Flowplayer 2.3.14 and check Settings -> FV WordPress Flowplayer -> Player Skin -> Speed Buttons.

Thanks,
Martin

10 years ago in reply to: Vimeo video title appearing and Sermon Manager issues

Martin

Hello smith234,

thank you notifying us about the broken sharing, it was caused by our improved Google Analytics tracking in 2.3.13. We will release version 2.3.14 which fixes this today.

Regarding the slow HD streaming, we had a similar report here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/vimeo-videos-taking-too-long-to-load#post-4957

Brand new version of core Flowplayer should be out in a couple of weeks, so we can check this then it’s out.

Do you have the same experience when you check Settings -> FV WordPress Flowplayer -> Sitewide Player Defaults -> Prefer Flash player by default? I’m noticing that new version of Firefox has some bugs in MP4 playback (sends excessive amount of HTTP 206 requests on random seek), so I’m going to report that to Firefox developers.

Thanks,
Martin

10 years ago in reply to: Issues with compatibility / RMTP Server

Martin

Hello Brendan,

it should be like this:

[fvplayer rtmp="rtmp://flowcaster1.cdn.clearcable.net:1935/icilive" rtmp_path="icitv" live="true"]

Thanks,
Martin

10 years ago in reply to: Issues with compatibility / RMTP Server

Martin

Hello Brendan,

it works for me like this:

[fvplayer rtmp="rtmp://example.cdn.clearcable.net:1935/icilive" rtmp_path="example" live="true"]

It was no clear with part is the connection URL and which is the file. So I checked both of these for server:

rtmp://example.cdn.clearcable.net:1935
rtmp://example.cdn.clearcable.net:1935/icilive

And both of these for file:

icilive/example
icitv

Normally if the stream has an extension it can be written in this form:

rtmp://example.cdn.clearcable.net:1935/icilive/mp4:example

And then the “mp4:” breaks it into connection URL and stream name.

Thanks,
Martin

10 years ago in reply to: Issues with compatibility / RMTP Server

Martin

Hello Brendan,

could you please paste your HLS and RTMP links? I’m keeping the thread private for now, so you don’t have to worry about revealing the links to public.

Also, what does our video checker say about the video? https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

10 years ago in reply to: I am really dissapointed with you guys!

Martin

Hello Seyed,

higher “Level” number means more complex compression is used. That means older devices might not be able to play it or might not support it at all.

For a 1280×720 pixel video using baseline profile and 3.1 level should be enough, if you use a reasonable bitrate, such as 2500 kbps.

I would suggest you use Adobe Premiere to generate a high-quality file with little compression and then try using that in HandBrake and compare the quality.

Thanks,
Martin

10 years ago in reply to: iPad plays are not shown in Google analytics

Martin

Hello Pavel,

we released FV WordPress Flowplayer 2.3.13 now, see the release notes here to learn more about improved tracking.: https://foliovision.com/2015/04/detailed-google-analytics

There are some issues with quality switching though – if user switches in the middle of the video, it won’t count the video playback anymore – so the “Video start” event will be counter properly, but “video first/second/third quartile” and “Video complete” might not trigger anymore.

Thanks,
Martin

10 years ago in reply to: Vimeo Video View Discrepancy

Martin

Hello Mike,

the guide of checking events for each video (how far did the playback went) is available at https://foliovision.com/player/google-analytics-flowplayer -> “How many users start to watch a video and how many of them watch the full video?”

Thanks,
Martin

10 years ago in reply to: Vimeo Video View Discrepancy

Martin

Hello Mike,

we released FV WordPress Flowplayer 2.3.13 now, see the release notes here to learn more about improved tracking.: https://foliovision.com/2015/04/detailed-google-analytics

Thanks,
Martin

10 years ago in reply to: Vimeo video title appearing and Sermon Manager issues

Martin

Hello smith234,

I checked it out.

The sermon editing can be seen on “Sermon Details” and “Sermon Files” screenshots here: https://wordpress.org/plugins/sermon-manager-for-wordpress/screenshots/

The problem is that none of these fields is the post_content so the save_post action hook doesn’t process it – our plugin expects the [fvplayer] shortcode to be in post_content when parsing the splash screens.

So you need to add the splash screens by hand or you can ask the plugin author to start using the post_content for the sermon description and then put [fvplayer…] into it.

Next, the player worked for me (I tried some Vimeo video as well) when I put the [fvplayer…] shortcode into the “Video Embed Code” field. Could you please try that?

It wouldn’t work in “Description” field. That’s another side effect of not using post_content for the “Description” which effectively is the post content.

Thanks,
Martin

10 years ago in reply to: S3 Protected Content vs s3Flowshield

Martin

Hello cruiserparts,

the HLS guide was posted here: https://foliovision.com/player/hls-stream

Our test stream is here: https://foliovision.com/player/demos/hls-stream

Hello Tetracys,

our RTMP guide is here, it covers RTMP with signed URLs: https://foliovision.com/player/serving-private-cloudfront

Thanks,
Martin

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