mobile player not working for YouTube

[Solved]

Frank C. 9 years, 3 months ago
Hi

I updated our player to latest versions

Now the player does not work anymore . It is really difficult to start the video (youtube) now. And if it starts the 3 dots keep blinking. We really need help. We submitted already a email support with our url. But we did not get any response yet.

Also when we click on our logo it gives a link to undefined ?!

We had also to disable our ads code. now the player is playing but only when clicked twice , but the 3 dots keep blinking..

We have a pro player subscriptions

Thanks for Support
- This topic was modified 8 years, 12 months ago by Martin.

Viewing 5 replies - 1 through 5 (of 5 total)

Alec Kinnear 9 years ago

Hi Frank,

Sorry about the slower response. We’re working really intensively with the upgrade.

If you need a quick fix, just downgrade (you have the download links inside your account). Otherwise we’ll work to have you fixed up for tomorrow night. Please send us some sample URLs.

Thanks!

Making the web work for you, Alec

Frank C. 9 years ago

Hi Alec

Thanks for the fast reply

Ill wait 2 days and see what you come up with

to where can i mail you the urls ?

Alec Kinnear 9 years ago

Hi Frank,

Just go ahead and post them here and mark them private. We’ll delete them before making the thread public.

Cheers,

Alec

Frank C. 9 years ago

Hi

Here you go

http://www.fitbys.com/awesome-2-years-natural-body-transformation/
http://www.fitbys.com/workout-for-bigger-arms/

just examples many more on the site

thanks again. dont forget to delete before going public

Martin 9 years ago

Hello Frank,

please upgrade to FV Player Pro 0.5.1. If you don’t see the upgrade right away, please get it from https://foliovision.com/login We noticed that these updates are often too delayed and this new version fixes it.

Also upgrade to FV WordPress Flowplayer 6.0.3.2 to fix the logo issue.

Thanks,
Martin

Viewing 5 replies - 1 through 5 (of 5 total)