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Windows Phone 8.1 issue playing a video

Foliovision › Forums › FV Player › Troubleshooting › Windows Phone 8.1 issue playing a video

  • Carlos 9 years, 7 months ago

    Hi,

    We are having problem with the load of an video with flowplayer in Windows Phone. Looking through this forum i found this video: http://lifeinamovie.com/h/wp81.html, which seems to be a solution to this (and as you pointed out, you released an update year ago).

    But in my case (Lumia 920) i cant see that video, only hear sound. We are using your plugin of WordPress, FV WordPress Flowplayer.

    Any fix to this?
    Thanks, and sorry about my english,
    Carlos

Viewing 6 replies - 1 through 6 (of 6 total)
  • Martin 10 years ago

    Hello Carlos,

    could you please check the video on our homepage? http://foliovision.com

    It works for me on Nokia Lumia 1320 which also has Windows Phone 8.1. Here’s the complete user agent string:

    Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 1320) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537

    Could you please visit http://whatsmyuseragent.com and post yours?

    Also what does http://lifeinamovie.com/h/wp81.html say? On our Lumia it says:

    Are you Windows Phone 8.1? true
    Do you support inlineVideo? false

    Perhaps we need to tweak inlineVideo to report as false for older Lumia phones.

    Thanks,
    Martin

    Carlos 10 years ago

    Hi Martin,
    The video from the home works perfectly.
    This is what i can copy from whatmyuseragent (i think it is cutting the rest):

    Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 920) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML

    And from the link that you said:
    Are you Windows Phone 8.1? true
    Do you support inlineVideo? false

    Thanks for your support,
    Carlos

    Martin 10 years ago

    Hello Carlos,

    could you please try our homepage video on your website?

    [fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" width=598 height=356 splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg"]

    Perhaps the issue is with your video encoding. Could you please report the video using video checker? Here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

    Thanks,
    Martin

    Carlos 10 years ago

    Hi Martin,
    The video with that shortcode works perfectly too.

    The video checkr says “Admin video: Ok”.

    But now i think where is the problem from. We are using a theme called WPLMS that let us to upload courses. This videos are in every unit, that pass in the same page with Ajax. Is possible that through every unit change it lost some of the preloaded resources? The player says “Im sorry, but the player looks broken”, and did a check template and it throw this:

    jQuery library http://cursostecnicos.com/wp-content/plugins/LayerSlider/static/js/layerslider.kreaturamedia.jquery.js?ver=5.3.2 found, but unable to check version, please make sure it’s at least 1.7.1.
    jQuery library http://cursostecnicos.com/wp-content/plugins/LayerSlider/static/js/layerslider.kreaturamedia.jquery.js?ver=5.3.2 found, but unable to check version, please make sure it’s at least 1.7.1.
    jQuery library //cursostecnicos.com/wp-content/plugins/woocommerce/assets/js/chosen/chosen.jquery.min.js?ver=1.0.0 found, but unable to check version, please make sure it’s at least 1.7.1.
    It appears there are multiple jQuery libraries on your site, your videos might not be playing or may play with defects, please check.
    Template checker has changed. Just open any of your videos on your site and see if you get a red warning message about JavaScript not working.
    FV Flowplayer script found: http://cursostecnicos.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=6.0.3.6!
    jQuery library 1.7.1+ found: http://cursostecnicos.com/wp-includes/js/jquery/jquery.js?ver=1.11.3!

    The video in the post works perfectly even whitout the shortcode you shared me before (also in my Windows Phone).

    Any ideas?
    Thanks,
    Carlos

    Martin 10 years ago

    Hello Carlos.

    so there are no issues with Windows Phone and it’s all about WPLMS? We heard about this issue before, here’s a guide for it from WPLMS authors: http://vibethemes.com/documentation/wplms/knowledge-base/compatibility-with-fv-flowplayer-plugin/

    This should help with your videos. It won’t fix our playlist integration when using Ajax loading though (that’s what WPLMS modules use), improving that is on our list.

    Thanks,
    Martin

    Carlos 10 years ago

    Now it works perfectly, thank your for your help! For sure we will recommend your plugin for video play.
    Thanks,
    Carlos

Viewing 6 replies - 1 through 6 (of 6 total)
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