Hello Johnny,

I see there is a JavaScript error coming from the minified file at //cdn.foliovision.com/wp-content/litespeed/cssjs/f331b.js?13306

Please try to disable that optimization and see if that fixes the issue.

If that works, then try to exclude the fv_player_pro.min.js file from the optimization and see if that help. LiteSpeed has some nice documentation about it here: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/#test-the-list

I can see the issue occurs after vttCssDef in our code. But I want to be sure the issue is with our code and not some other plugin as we don’t run into these issues with minify.

Thanks,
Martin

Hello Alessandro,

the purpose of heartbeat event is to keep the Google Analytics tracking alive. I tried to start playing a video and then go to some other tab and then come back to the video later and I could see all the video quartile events were tracked.

But for a live stream these video quartiles are useless and I can see how that Video/Seconds Played could be failing if user simply closes the browser tab without coming back to it.

It’s bound to the window unload event and perhaps we need to revise that and use some more modern approach like the beacon or even track this when the video ends. But in some way that would work for a live stream which has ended as well.

Thanks,
Martin

Hello Miles,

if it works for you in incognito mode than it must be some Chrome extension which you are using. Please check chrome://extensions/ and try to disable the extension on-by-one until you find the one which is responsible for this.

If you know a bit about web development you can also try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to load the page with the video again and play it. See if any error appears on the console. It might be caused by some browser extension.

Thanks,
Martin

Hello Marc,

the VTT with preview images loads fine as the Stream Loader feature of FV Player Pro removes the CORS requirement – it loads from the same domain as your website.

BunnyCDN should use a better default list of file extensions for CORS.

Thanks,
Martin

Hello Marc,

yes, exactly. And according to my tests the VTT subtitles are not affected by the new Stream Loader technology which we put together. So I’m not sure why it’s not working for you.

Please end over your VTT file you are using, or even better a link to the page where we can see the issue.

Thanks,
Martin

Hello PatrickBrian,

I’m not getting that error here: https://www.optimize.me/greatest-year-ever/

Does it happen only when you are logged in? Does it seem to break anything?

Ideally you would be able to enable SCRIPT_DEBUG to be able to give us a better error trace. You can do so by adding this to your wp-config.php if you have experience with editing of PHP files:

define( 'SCRIPT_DEBUG', true );

Thanks,
Martin

Hello Marc,

FV Player Pro 7.4.36.727 is out. You will have to activate Settings -> FV Player Pro -> Stream Loader -> Enable to make sure your VTT file is processed to support URL tokens for the actual images.

Thanks,
Martin

Hello Devin,

FV Player 7.4.36.727 is out.

Thanks,
Martin

Hello Shin,

do you mean you are using Settings -> FV Player -> Mobile Settings -> “Use native fullscreen on mobile” and it’s no longer working on iOS 14?

Actually it doesn’t work in any iOS version. I found it was caused by our “Compatiblity – Fullscreen appearance fix for Google Pixel 4” fix which was introduced in 7.4.35.727.

I prepared a fix for this to go out in the next release. If you want to get it right now please reinstall FV Player. To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then install FV Player again and you will get the fixed version already.

Thanks,
Martin

Hello Marc,

it will be this week.

Thanks,
Martin

Hello Francis,

thank you for the bug report, however I was not able to reproduce the error.

Do you get that same issue when you preview your website with a standard WordPress theme?

Is it happening with a playlist or is that a single video? How many players are on the page? Please share the link to your page where we can see the issue.

Thanks,
Martin

Hello Will,

most of the plugins have difficult to manage subscriptions and FV Player is not any better. We do offer a 2/3 discount on the renewal pricing however.

We would like to improve our licenses to work with subscriptions similar to how a web hosting companies bill their users – there would be a single subscription per user billed annually and you could easily add more licenses for different plugins by paying the difference in the prices etc. So no need to renew different plugins at different times. And a single payment/subscription would cover it.

Thanks,
Martin

Hello Marc,

the VTT thumbnail previews from Coconut.co do work and that Videohop service should work too.

FV Player Coconut which is a free plugin integrates the entire workflow of video encoding, encryption and thumbnail previews: https://foliovision.com/downloads/fv-player-coconut

Thanks,
Martin

Hello Cirdec,

it says you were banned. This could happen if FV Player Pro would access the same missing Vimeo video over and over again. We cache all the API calls and make sure we do not over-use it, but we had some user with similar issue before.

When you check your first screenshot you will see there is a log of errors – please check if you recognize these videos and if they actually exist.

If some of them doesn’t exist, you should be removing it from your website and then contacting Vimeo to remove the ban.

Thanks,
Martin

Hello Kristin,

please check Settings -> FV Player Pro -> Mobile Settings -> Force landscape orientation in fullscreen. Perhaps we should make it on at all times and remove that option. It should work reliably on Android phones.

Thanks,
Martin

Hello Kristin,

is that still the issue with 2.5 hours long MP4 video files? Using BunnyCDN as the CDN for Amazon S3 should improve the video serving indeed.

I tested the video recovery routines and came up with something more effective for these MP4 files it will be part of the new FV Player release. You can get it right now if you reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip (To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.)

The radical step would be to start using the HLS format with the encryption to protect the videos against downloading. HLS is the video streaming technology designed by Apple. FV Player Coconut makes encoding videos into HLS far easier than it used to be.

Thanks,
Martin

Hello PatrickBrian,

I think the issue started to appear as you updated to PHP 7.4. I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH. Please disable that if you can, it’s there basically only for troubleshooting.

We could do a release tomorrow, but there is nothing new for it, apart from this fix for PHP notices.

The last release of FV Player Pro was on September 18th and you are not using the Beta version. The last FV Player was on 2020/09/23 and then 2020/08/24. We know that too much updates can be annoying, but it doesn’t see like we had too many of these recently.

Thanks,
Martin

Hello PatrickBrian,

I was in the end able to reproduce this issue, but only without that patch which I was mentioning.

You probably went back to using some older version of FV Player Pro as in the line where this issue was fixed is 2165. If you are still getting the notice on line 1829 then perhaps you reverted FV Player Pro to what you have installed previously.

Perhaps it’s easier to just wait for the next release to avoid confusion.

Thanks,
Martin

Hello Kristin,

we fixed that fullscreen issue and will include it in the next FV Player release.

Thanks,
Martin

Hello PatrickBrian,

I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH.

I prepared a fix for this for the next FV Player Pro release. To get the fix right now you can deactivate and delete the current FV Player Pro plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Then go to wp-admin -> Settings -> FV Player and hit the button to install the Pro pack to get a fresh copy of FV Player Pro.

Thanks,
Martin

Hello PatrickBrian,

it seems you are using FV Player Pro 7.4.31.727 which is not the last version. Perhaps updating that will fix the issue.

I was not able to find any $url variable on that 1829 line of code unfortunately. It seems the issue might be related to Vimeo or YouTube parsing. Are you using any video like that on your page which you linked to? Please let us know what is the video URL so that we can have a look. It’s only for members.

Do you get any note about bad Vimeo API key in wp-admin Settings -> FV Player Pro -> Hosting -> Vimeo ?

Thanks,
Martin

Hello Kristin,

thank you for pointing this out, we will get it fixed. It shouldn’t turn black.

Thanks,
Martin

Hello Edward,

unfortunately we didn’t get any errors in your message. Perhaps you hit the reply button before the image has finished uploading or you pasted in too much HTML code.

Thanks,
Martin

Hello Anton,

we talked about this and we would like to have 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Edward,

actually the current color is gray with transparency.

We are going to create 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Rhys,

I posted some technical details about how we could implement this to Alec.

Thanks,
Martin

Hello Girish,

please ensure that you are using the latest FV Player and FV Player Pro installed.

Then send us a link where we can test that stream. There were some issues with multiple auto track streams in the past which I believe were fixed last time in FV Player 7.4.7.727. So I would like to have a look again.

Thanks,
Martin

Hello Edward,

I get that same issue when I switch to Russian. The translated phrases which I get are:

duration_1_day: "%s день"
duration_1_hour: "%s час"
duration_1_minute: "%s minute"
duration_1_second: "%s second"
duration_n_days: "%s дней"
duration_n_hours: "%s часов"
duration_n_minutes: "%s minutes"
duration_n_seconds: "%s seconds"

So it appears it fails to translate a couple of these.

We are looking into it.

Thanks,
Martin

Hello Fabrizio,

you can use the logo option in Settings -> FV Player Pro -> Hosting -> YouTube.

Thanks,
Martin

Hello Ryan,

I had a look and it seems that you figured it out. You are using Cloudflare, so you probably had to allow it there as well.

Thanks,
Martin

Hello Colin,

please make sure you update FV Player Pro too, there was a fix for Chromecast in version 7.4.33.727.

Thanks,
Martin

Hello gogfolio,

we will check this out, perhaps we can just add another button or we can do what YouTube does – when you double-tap to the left part of the video it goes 10 seconds back and when you double-tap on the right part of video it goes 10 seconds forward.

Thanks,
Martin

Hello Colin,

if there is an issue we like to fix it. If we are not able to do so, then we can talk about a refund. As you noted you haven’t replied for a month.

Akamai is using HLS.js just like we do, so we can do that improvement. I was only mentioning that it won’t fix the issue entirely for iOS.

When testing with that Akamai player the stream doesn’t come back for me after disconnecting for too long and it doesn’t show any error in that case. So nothing is perfect, but we will cover these basics like connection dropping for a couple of segments.

Thanks,
Martin

Hello tcnet,

I can test this with IP 172.105.78.177. So please generate a token for us and send over the full video URL.

You can also try to run this on the browser console and send us the screenshot of the output (assuming it’s the only player on the page):

JSON.stringify( flowplayer(0).conf.clip, true, 2 )

In that sample code the $url is the argument of the filter function – the full video URL, starting with https:// and ending with the file extension.

Thanks,
Martin

Hello Bruno,

if you are using FV Player Pro, then it’s Settings -> FV Player Pro. So save the settings there please.

Thanks,
Martin

Hello Richard,

we also fixed the FV Player widget in Elementor. Now it does update the preview and does save problem.

The new FV Player version with box fixes should be out today.

Thanks,
Martin

Hello Gregory,

the fix will be part of the next FV Player release which should be released today.

Thanks,
Martin

Hello Richard,

I found the issue appears when the computer operating system is set to use the dark colors.

We have put in a fix, it will be part of the next FV Player release. Do get the fix right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Biellh,

one thing that could cause the “fvp” part of the iframe URL is the number of players on the page. How many players do you get when you open your page with the video where the embed link has changed? Is there any player in the header which didn’t used to be there?

Do you run into the same issue when using a default WordPress theme or do the links work fine there?

Thanks,
Martin

Hello tcnet,

the proper way of appending such argument to the video URL would be using the fv_flowplayer_video_src filter. You can look it up in FV Player Programmer’s Guide: https://foliovision.com/player/advanced/api-programming

I doubt it will fix the issue you are having though.

Please open your browser console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears in that console.

How long does your token last? Can you send a URL we can test with?

FV Player Pro also has a class in it to append such token to the video URL using Ajax, so that it can’t be parsed from page HTML code.

Thanks,
Martin

Hello Nick,

it’s possible that your theme is setting the font-size in a forceful way.

In the worst case you can add !important to the CSS code which Maria posted. I added that as a tip at the start of our CSS Tips and Fixes guide where you can find more examples as well.

Thanks,
Martin

Hello Remco,

I found there is a bug in that screen – it’s not check if you already did upgrade your license. We are working on a fix.

Thanks,
Martin

Hello Sebastiaan,

we made some fixes to the wizard, please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

Thanks,
Martin

Hello Daniele,

no news yet, yesterday we had a state holiday. Hopefully I can check this with Alec this week.

Thanks,
Martin

Hello yigael,

please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears on the console.

In modern browser you have to explicitly allow Flash.

You can also check if https://foliovision.com/player/demos/cloudfront-download-protection -> “PLAYER WITH JUST THE RTMP STREAM” plays for you.

Thanks,
Martin

Hello Adams,

please take the actual license key from https://foliovision.com/my-licenses and paste it into that FV Player license key field on your website in wp-admin. It won’t work with license auto-activation.

Thanks,
Martin

Hello Adams,

please check https://foliovision.com/my-licenses now and you will find the license key for localhost domain right there.

Thanks,
Martin

Hello Bruno,

we will make this improved search routine part of the next FV Player release. That way everybody will benefit from the improved search.

Thank you for sharing your issues with us and all the testing.

Thanks,
Martin

Hello Kendell,

I don’t see anything strange with the way you are pausing the player.

It seems to me that timepause should be an array with 10 and 20 as values, but you are comparing it as a string. I would make that array JSON encoded an then loop through it looking for that time or fixtime value.

Thanks,
Martin

Hello Daniele,

the important question here is whether the FV Player script is loaded in your page HTML or not. Once it’s there is doesn’t matter how the FV Player instances are appended to HTML in Ajax, they should just work.

You can verify this by running “flowplayer” on your browser developer console.

FV Player uses a the jQuery ajaxComplete hook to support Ajax calls:

jQuery(document).ajaxComplete( function() {  
    fv_player_load();
});

Perhaps that’s not enough and you need to run fv_player_load() in some other way. You can even try to run it on browser console to see if fixes and FV Player that fails to initialize.

I’m not sure why the WPLMS support talks about videocipher.

Thanks,
Martin