Hello Tio,

we haven’t had a request like this before. Please send over some specs for the RSS feed format and we could give you an estimate for coding this feature to suit your needs. Would that be the same as the YouTube format? https://www.youtube.com/feeds/videos.xml?channel_id=UCqP1gIWh2SM3lRXf373gMNQ

If you know how to write WordPress plugins, then have a look at our FV Player Database API here: https://foliovision.com/player/advanced/player-database#php As you can see building this as a one-of plugin to suit single website wouldn’t be so hard.

Thanks,
Martin

Hello tcnet,

I see that if a stream doesn’t play and it starts to count-down and they you watch some other video it might suddenly get interrupted by that first stream as it becomes available.

We have improved it to only allow stop the live stream count-down when a video starts playing: https://github.com/foliovision/fv-wordpress-flowplayer/archive/492-multiple-live-stream.zip

Thanks,
Martin

Hello yigael,

do you run into the same issue when using the default WordPress theme? I wonder if there is anything in your theme that makes the object element so small or hidden.

Thanks,
Martin

Hello Samuel,

I would recommend you create the FV Player instance on the wp-admin -> FV Player screen. Then copy the shortcode and use it in your page template like this:

<?php echo do_shortcode('[fvplayer id="1"]'); ?>

Thanks,
Martin

Hello Remco,

it’s fixed, now you will get the proper price.

Thanks,
Martin

Hello Nikolaos,

as I said your theme might have some CSS in it which forces all the paragraph text to a certain size.

But this should just work in our plugin and you shouldn’t have to think about this.

I tried to fix that, could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then re-save the plugin options setting the desired font size and see if it works now.

Thanks,
Martin

Hello Sebastiaan,

so did it ask you for DigitalOcean Personal Access Token and is it using the DigitalOcean Spaces CDN now?

Please remove the Coconut API key in wp-admin -> FV Player -> Coconut Jobs -> Settings. Then you should be able to run the wizard again and this time you should see in the first introduction step that BunnyCDN will be used. It should show this exact diagram:

Thanks,
Martin

Hello Nikolaos,

your theme might have some CSS in it which forces all the paragraph text to a certain size. That’s what might be blocking our subtitle font size setting.

What Maria suggested should help.

Thanks,
Martin

Hello Eman,

so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?

Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

Are you able to check the PHP error logs? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs.

Thanks
Martin

Hello Calvin,

unfortunately there’s no way to change a license without paying a domain change fee. We allow domain change at a small fee, as if it were free we’d have to deal with pirates changing domains like socks.

With the small fee, we avoid these issues and as the fee is small it shouldn’t be a serious inconvenience for the rare times an active publisher does need or want to change his or her domain.

We try to price FV Player reasonably and we let you renew the license at a reduced rate (about 1/3 of full price) if you renew before expiration. You won’t find that on many plugins these days.

We can also change the domain for you if your old website has been really taken down. So let us know which one it is.

Thanks,
Martin

Hello Adams,

the staging website has to run on a sub-domain on the live website indeed. So if you have my-website.com, it needs to be something like dev.my-website.com. Or it could be my-website.my-webhost.com if your web host offers such domains.

If you are in a localhost environment you can setup dev.my-website.com on it using virtual hosts.

We could potentially allow using a simple localhost domain you what you are trying to use, but we have to think about the possible consequences. Our licensing needs to stay reasonably secure.

Thanks,
Martin

Hello André,

we have prepared a new feature for FV Player Pro which will let you skip any transcript formatting and use it in its raw form. We need to finish some testing though. Perhaps it will help with your issue.

How should that “v character” part be displayed? I wonder if using some speech balloon would make sense.

Thanks,
Martin

Hello Daniele,

so when you are viewing a course in WPLMS is it really a non-standard WordPress theme that is not using jQuery at all? Can it at least be loaded?

Previously I also said that the FV Player iframe embed code could work with player ID but it doesn’t for security reasons. We could actually allow that if we put up some token into the URL. But we will have to discuss this in our team if we would like such feature or if it’s more of a custom programming job.

Thanks,
Martin

Hello Peter,

by default only one video should be allowed to play in FV Player. How are you starting the playback if it allows some other video to play in background?

Thanks,
Martin

Hello Daniele,

please check if you are using Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”. If they say that the player HTML is appended to the page with Ajax and then it doesn’t execute, then that setting should fix it.

The iframe embed code could work with player ID, but it checks if the post does contain that player ID. So I’m not sure if that would work for you.

Thanks,
Martin

Hello Jp,

I checked that thread and I see there was some conflict with your theme. We made some suggestions:

Could you please try to switch your website to some default WordPress theme to see if the issue is present also there?

The sizing issue was related to some jQuery fullscreen plugin on your website.

But it appears to me we didn’t get any response about these issues from you.

So I would recommend you put up the latest version as I was mentioning in my last message and then if there is some issue let us have a look. We will see if there is some specific issue in your case and if we can make a general fix for it.

Thanks,
Martin

Hello Jp,

the issue with midroll ads was fixed in FV Player VAST 7.4.15.727 released in March.

So unless your mobile device is iOS below version 13 it should work for you. Some other restrictions might apply too, like if the ad is a static ad unit (not a video) and it’s too big to fit into the player size on mobile.

But it seems you are on FV Player VASST 7.4.10.727.

Thanks,
Martin

Hello Tio,

FV Player doesn’t work in RSS feeds as the RSS feed format doesn’t support JavaScript. So for each player we only show a splash image and a “Click to watch the video” text below it.

So I’m not sure what exactly you mean by providing RSS for playlists. Do you mean that each playlist item thumbnail should be displayed and open that exact video when clicked? That sounds like a good idea, but can align these images like playlist items in RSS? I’m not sure about that since it doesn’t support CSS. But perhaps inline CSS would work.

Thanks,
Martin

Hello Bruno,

now you can put the search phrase into ‘ or ” to make it an exact match:

"the sun is shining"

Could you please reinstall FV Player from this link again to help us with testing? https://github.com/foliovision/fv-wordpress-flowplayer/archive/484-multiple-words-search.zip

I hope it works for you, thank you for your useful feedback so far.

Thanks,
Martin

Hello Klewis,

actually the answer to your question is simple here – we need to stop using jQuery.browser in our code. So we will work on that.

Thanks,
Martin

Hello Bruno,

I think the new improved search that we worked on should fix your issue. Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/484-multiple-words-search.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello John,

we are working on some restructuring, so we removed the plugin from store for now. I fixed the license key checks to keep working.

Thanks,
Martin

Hello Slogin,

I think the Multisite is the key to the issue here. If your blog address is https://site.com/actor-a then you must not use https://site.com/?fv_player_hls_key=1beb2ca1-8fce-4110-81ba-843c171a2eb1/hls/test2 but https://site.com/actor-a/?fv_player_hls_key=1beb2ca1-8fce-4110-81ba-843c171a2eb1/hls/test2 – if the blog runs in a “actor-a” folder, it needs to be part of the DRM URL.

Thanks,
Martin

Hello Edward,

I see you are using some plugin to optimize the JavaScript loading on your website – wpo-minify.

It seems it’s hanging on to the older version of the FV Player JavaScript library, so please clear its cache and see if that helps. If not, then please deactivate that minify plugin and see if that fixes the issue.

Hello Carlos,

are you using any similar plugin like Edward? Does wp-admin -> Settings -> FV Player Pro -> Check Template report any issues?

Thanks,
Martin

Hello Robert,

I see macOS 10.15.6 with Safari 13.1.x has some issue with your video. The bug is somewhere in Dash.js library which is part of FV Player.

FV Player 7.4.33.727 is out now and it fixes the issue – it has the older Dash.js library in it where the issue doesn’t occur.

Thanks,
Martin

Hello Slogin,

please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears on the console.

Also try to actually save the player and use it on some real post or page – will it play there?

We are also happy to help you troubleshoot the issue with your custom video encoding directly on your website if you purchase our Pro support: https://foliovision.com/pro-support

Otherwise we can keep sending over some troubleshooting steps.

Thanks,
Martin

Hello Slogin,

that fv_player_hls_key has to be unique across your entire website (fvplayer shortcodes in post content and FV Player database). Otherwise you might be getting the incorrect decryption key – which is why Juraj is suggesting you to try something better than just “test2”.

In fasct it would be best to use 1beb2ca1-8fce-4110-81ba-843c171a2eb1/hls/test2 as I believe that first part is a result of using the AWS Video on Demand and it should be really unique for each video: https://aws.amazon.com/solutions/implementations/video-on-demand-on-aws/

Thanks,
Martin

Hello John,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/466-composer.zip
To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Until now we were including our “own” lightweight version of AWS SDK for PHP, but it appears we just have to use Composer for it. The plugin ZIP file is 4.3 MB this way, it used to be 1.6 MB with out custom version.

I’ll still look into improving this, but at least you can test things on your end.

Thanks,
Martin

Hello Hung,

so did using that fv_player_load() fix the issue – the player no longer appeared with “ADMIN JAVASCRIPT WARNING” error and you could play it, no? (I see the browser console did warn you about pasting in any code, obviously that wouldn’t normally happen if our loading procedure would work with your theme properly.)

If that’s the case, then you should be asking the theme developers if they provide some JavaScript event which is triggered when they load content using Ajax, like we did suggest to some other user here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-player-with-ajax-based-wordpress-themes#post-108690

If it’s anything that is standard we could support it in our plugin directly. We do listen for standard jQuery Ajax completion event:

jQuery(document).ajaxComplete( function() {  
  fv_player_load();
});

“Admin: Check filed” – that’s our video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker I’m not sure why it won’t work for you though, but let’s leave that issue for later.

Thanks,
Martin

Hello John,

please try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to open that DigitalOcean Spaces browser again and see if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Martin

Hello techcolin,

it’s a strange issue, please start by checking if you checked the “Live stream” checkbox in the FV Player editor: https://foliovision.com/player/video-hosting/hls#inserting-hls-to-fv-player

If that’s not in, then please use our video checker to report the video (here’s how: https://foliovision.com/player/basic-setup/how-to-use-video-checker ) or post the stream link here.

Thanks,
Martin

Hello Lana,

good news, I’m able to reproduce the issue.

There is some problem with the /wp-admin/admin-ajax.php address on your website. I just get HTTP 403 out of it with message: “You don’t have permission to access this resource.” So either there is some serious bug in the PHP code or access to that URL is somehow protected by some security plugin or some security enhancement of your web host.

Please check your web server PHP error logs and look for any errors that could related to fv-wordpress-flowplayer or fv-player-pro plugins or that admin-ajax.php URL. If you are not sure about how it’s done, please ask your web host support. That’s what I would recommend as they should see the cause of that HTTP 403 issue if it’s their internal security routing (in something like mod_security).

Also check if you have any security plugin which is really trying to lock down your website by restricting WP Ajax (that’s a pretty name of admin-ajax.php).

Thanks,
Martin

Hello Lana,

is 444794043 a new video only added today? I can’t see it in the API logs. When did the users experience issues with it?

Are you able to check what device and browser did the users use? If you contacted you using a contact form plugin, then it might be already logged there. If they sent you an email, it would be great if you could ask what they are using.

Thanks,
Martin

Hello Lana,

please provide at least one of the Vimeo video IDs for which the issue has occurred. If it’s 208950915 or 208957948 or 208963645 then it seems the allowed domain for these is set improperly on Vimeo.

It if’s not the case, then please let us know when did the issue occur and what device and browser did your users use.

Thanks,
Martin

Hello Gabe,

please tell us more about why you need such feature. If we like it, we might just add it. Otherwise we might be able to do it a custom programming job or add some documentation to let some other programming team take care of this for you.

Just adding a bare bones feature like this is fairly easy, but it should also work with FV Player Editor and all.

Thanks,
Martin

Hello Robert,

you are right that the subtitles activation is remembered. I think that behavior is desired.

You can use a JavaScript code like this to make sure it’s not remembered:

try {
  delete(localStorage.fv_player_subtitle);
} catch(e) {}

Thanks,
Martin

Hello Ross,

FV Player Pro 7.4.31.727 is out and it fixes this issue.

We have a added this into the unit tests and integration tests, sorry about not catching it earlier.

Thanks,
Martin

Hello Egbert,

we did some tests and found that if https://www.example.com/article/56878/?s=test is provided, then it doesn’t pass any trailing slash for the referrer. But if you do include it in the URL like https://www.example.com/article/56878/?s=test/ then it is indeed passed.

Thanks,
Martin

Hello Jacqueline,

the old format of shortcode should still work. It’s not our goal to break what you did setup in the past.

I’m having a look at our code now.

Thanks,
Martin

Hello Andrei,

you are asking the right questions so it seems you are on the right path – the following snippet works for me to pause a video before it starts playing:

flowplayer(0).bind('ready', function(e,api) {
  console.log('ready!');
  api.pause();
});

You can use your api in place of flowplayer(0). This should also help you with the playlists.

Thanks,
Martin

Hello dplum,

the domain in BunnyCDN settings box in wp-admin -> Settings-> FV Player Pro -> Hosting should be the domain you use for the CDN zone on BunnyCDN. The Wasabi domain needs to be configured as origin in BunnyCDN zone settings.

Like tcnet said, it doesn’t matter where BunnyCDN is pulling from, only the domain used by BunnyCDN is what matters here.

Thanks,
Martin

Hello Kendell,

the video can be paused and resumed as many times as needed. If you need to do a bit of troubleshooting, please test with a MP4 video without FV Player Pro or FV Player VAST enabled.

Thanks,
Martin

Hello Jose,

where exactly do you get that error? Does it appear when reading your posts with FV Player video in them or when editing videos in wp-admin?

Is that the full error and is there no detailed trace?

Thanks,
Martin

Hello Kendell,

you said the user will click some HTML and that will resume the video – you can easily find the player associated with that piece of HTML. Perhaps it’s nested in the player like a standard FV Player Popup would be.

Then you can call:

my_element.data('flowplayer').resume()

Or even just this if there is only a single player on page:

flowplayer(0).resume()

Thanks,
Martin

Hello MichaelTCH,

I was not able to reproduce the bug, but I fixed these JavaScript errors which were appearing when using Gutenberg. The character counts for description and title fields were not working.

It would be great if you could help us with the testing. Could you please reinstall the plugin from this file: https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kendell,

are you able to open that link in your browser? If so, then perhaps it doesn’t like the default user agent used by WordPress. So we could improve our routine to impersonate a real user browser better.

Thanks,
Martin

Hello Sven,

I removed these file paths from your message.

It would be great if you could help us with the testing. Could you please reinstall FV Player (not FV Player Pro) from this file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/344-debug-db-player-meta.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then repeat the action which seems to trigger that error and there should be a detailed log of what happened in your WordPress folder named fv-player-db-player-meta-341.log.

Thanks,
Martin

Hello Julius,

FV Player Coconut can be obtained here: https://foliovision.com/downloads/fv-player-coconut

It’s a free addon, so you can just log into your exiting foliovision.com account and get it. Note that you have to use the FV Player Pro plugin together with it to be able to get the video encryption features.

In case of any issues please check the documentation here:

1) Setup guide: How to Setup Encrypted HLS with Coconut https://foliovision.com/player/securing-your-video/setup-encrypted-coconut

2) End-user guide: How to encrypt videos directly in WordPress with Coconut https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Please let us know if you run into any issue when following our documentation.

Thanks,
Martin

Hello Dave,

FV Player Coconut can be obtained here: https://foliovision.com/downloads/fv-player-coconut

It’s a free addon, so you can just log into your exiting foliovision.com account and get it. Note that you have to use the FV Player Pro plugin together with it to be able to get the video encryption features.

In case of any issues please check the documentation here:

1) Setup guide: How to Setup Encrypted HLS with Coconut https://foliovision.com/player/securing-your-video/setup-encrypted-coconut

2) End-user guide: How to encrypt videos directly in WordPress with Coconut https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Please let us know if you run into any issue when following our documentation.

Thanks,
Martin