Hello Cirdec,

it says you were banned. This could happen if FV Player Pro would access the same missing Vimeo video over and over again. We cache all the API calls and make sure we do not over-use it, but we had some user with similar issue before.

When you check your first screenshot you will see there is a log of errors – please check if you recognize these videos and if they actually exist.

If some of them doesn’t exist, you should be removing it from your website and then contacting Vimeo to remove the ban.

Thanks,
Martin

Hello Kristin,

please check Settings -> FV Player Pro -> Mobile Settings -> Force landscape orientation in fullscreen. Perhaps we should make it on at all times and remove that option. It should work reliably on Android phones.

Thanks,
Martin

Hello Kristin,

is that still the issue with 2.5 hours long MP4 video files? Using BunnyCDN as the CDN for Amazon S3 should improve the video serving indeed.

I tested the video recovery routines and came up with something more effective for these MP4 files it will be part of the new FV Player release. You can get it right now if you reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip (To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.)

The radical step would be to start using the HLS format with the encryption to protect the videos against downloading. HLS is the video streaming technology designed by Apple. FV Player Coconut makes encoding videos into HLS far easier than it used to be.

Thanks,
Martin

Hello PatrickBrian,

I think the issue started to appear as you updated to PHP 7.4. I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH. Please disable that if you can, it’s there basically only for troubleshooting.

We could do a release tomorrow, but there is nothing new for it, apart from this fix for PHP notices.

The last release of FV Player Pro was on September 18th and you are not using the Beta version. The last FV Player was on 2020/09/23 and then 2020/08/24. We know that too much updates can be annoying, but it doesn’t see like we had too many of these recently.

Thanks,
Martin

Hello PatrickBrian,

I was in the end able to reproduce this issue, but only without that patch which I was mentioning.

You probably went back to using some older version of FV Player Pro as in the line where this issue was fixed is 2165. If you are still getting the notice on line 1829 then perhaps you reverted FV Player Pro to what you have installed previously.

Perhaps it’s easier to just wait for the next release to avoid confusion.

Thanks,
Martin

Hello Kristin,

we fixed that fullscreen issue and will include it in the next FV Player release.

Thanks,
Martin

Hello PatrickBrian,

I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH.

I prepared a fix for this for the next FV Player Pro release. To get the fix right now you can deactivate and delete the current FV Player Pro plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Then go to wp-admin -> Settings -> FV Player and hit the button to install the Pro pack to get a fresh copy of FV Player Pro.

Thanks,
Martin

Hello PatrickBrian,

it seems you are using FV Player Pro 7.4.31.727 which is not the last version. Perhaps updating that will fix the issue.

I was not able to find any $url variable on that 1829 line of code unfortunately. It seems the issue might be related to Vimeo or YouTube parsing. Are you using any video like that on your page which you linked to? Please let us know what is the video URL so that we can have a look. It’s only for members.

Do you get any note about bad Vimeo API key in wp-admin Settings -> FV Player Pro -> Hosting -> Vimeo ?

Thanks,
Martin

Hello Kristin,

thank you for pointing this out, we will get it fixed. It shouldn’t turn black.

Thanks,
Martin

Hello Edward,

unfortunately we didn’t get any errors in your message. Perhaps you hit the reply button before the image has finished uploading or you pasted in too much HTML code.

Thanks,
Martin

Hello Anton,

we talked about this and we would like to have 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Edward,

actually the current color is gray with transparency.

We are going to create 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Rhys,

I posted some technical details about how we could implement this to Alec.

Thanks,
Martin

Hello Girish,

please ensure that you are using the latest FV Player and FV Player Pro installed.

Then send us a link where we can test that stream. There were some issues with multiple auto track streams in the past which I believe were fixed last time in FV Player 7.4.7.727. So I would like to have a look again.

Thanks,
Martin

Hello Edward,

I get that same issue when I switch to Russian. The translated phrases which I get are:

duration_1_day: "%s день"
duration_1_hour: "%s час"
duration_1_minute: "%s minute"
duration_1_second: "%s second"
duration_n_days: "%s дней"
duration_n_hours: "%s часов"
duration_n_minutes: "%s minutes"
duration_n_seconds: "%s seconds"

So it appears it fails to translate a couple of these.

We are looking into it.

Thanks,
Martin

Hello Fabrizio,

you can use the logo option in Settings -> FV Player Pro -> Hosting -> YouTube.

Thanks,
Martin

Hello Ryan,

I had a look and it seems that you figured it out. You are using Cloudflare, so you probably had to allow it there as well.

Thanks,
Martin

Hello Colin,

please make sure you update FV Player Pro too, there was a fix for Chromecast in version 7.4.33.727.

Thanks,
Martin

Hello gogfolio,

we will check this out, perhaps we can just add another button or we can do what YouTube does – when you double-tap to the left part of the video it goes 10 seconds back and when you double-tap on the right part of video it goes 10 seconds forward.

Thanks,
Martin

Hello Colin,

if there is an issue we like to fix it. If we are not able to do so, then we can talk about a refund. As you noted you haven’t replied for a month.

Akamai is using HLS.js just like we do, so we can do that improvement. I was only mentioning that it won’t fix the issue entirely for iOS.

When testing with that Akamai player the stream doesn’t come back for me after disconnecting for too long and it doesn’t show any error in that case. So nothing is perfect, but we will cover these basics like connection dropping for a couple of segments.

Thanks,
Martin

Hello tcnet,

I can test this with IP 172.105.78.177. So please generate a token for us and send over the full video URL.

You can also try to run this on the browser console and send us the screenshot of the output (assuming it’s the only player on the page):

JSON.stringify( flowplayer(0).conf.clip, true, 2 )

In that sample code the $url is the argument of the filter function – the full video URL, starting with https:// and ending with the file extension.

Thanks,
Martin

Hello Bruno,

if you are using FV Player Pro, then it’s Settings -> FV Player Pro. So save the settings there please.

Thanks,
Martin

Hello Richard,

we also fixed the FV Player widget in Elementor. Now it does update the preview and does save problem.

The new FV Player version with box fixes should be out today.

Thanks,
Martin

Hello Gregory,

the fix will be part of the next FV Player release which should be released today.

Thanks,
Martin

Hello Richard,

I found the issue appears when the computer operating system is set to use the dark colors.

We have put in a fix, it will be part of the next FV Player release. Do get the fix right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Biellh,

one thing that could cause the “fvp” part of the iframe URL is the number of players on the page. How many players do you get when you open your page with the video where the embed link has changed? Is there any player in the header which didn’t used to be there?

Do you run into the same issue when using a default WordPress theme or do the links work fine there?

Thanks,
Martin

Hello tcnet,

the proper way of appending such argument to the video URL would be using the fv_flowplayer_video_src filter. You can look it up in FV Player Programmer’s Guide: https://foliovision.com/player/advanced/api-programming

I doubt it will fix the issue you are having though.

Please open your browser console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears in that console.

How long does your token last? Can you send a URL we can test with?

FV Player Pro also has a class in it to append such token to the video URL using Ajax, so that it can’t be parsed from page HTML code.

Thanks,
Martin

Hello Nick,

it’s possible that your theme is setting the font-size in a forceful way.

In the worst case you can add !important to the CSS code which Maria posted. I added that as a tip at the start of our CSS Tips and Fixes guide where you can find more examples as well.

Thanks,
Martin

Hello Remco,

I found there is a bug in that screen – it’s not check if you already did upgrade your license. We are working on a fix.

Thanks,
Martin

Hello Sebastiaan,

we made some fixes to the wizard, please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

Thanks,
Martin

Hello Daniele,

no news yet, yesterday we had a state holiday. Hopefully I can check this with Alec this week.

Thanks,
Martin

Hello yigael,

please try to open your browser developer console (here’s how https://foliovision.com/player/troubleshooting/javascript-browser-console), then try to play that video again and see if any error appears on the console.

In modern browser you have to explicitly allow Flash.

You can also check if https://foliovision.com/player/demos/cloudfront-download-protection -> “PLAYER WITH JUST THE RTMP STREAM” plays for you.

Thanks,
Martin

Hello Adams,

please take the actual license key from https://foliovision.com/my-licenses and paste it into that FV Player license key field on your website in wp-admin. It won’t work with license auto-activation.

Thanks,
Martin

Hello Adams,

please check https://foliovision.com/my-licenses now and you will find the license key for localhost domain right there.

Thanks,
Martin

Hello Bruno,

we will make this improved search routine part of the next FV Player release. That way everybody will benefit from the improved search.

Thank you for sharing your issues with us and all the testing.

Thanks,
Martin

Hello Kendell,

I don’t see anything strange with the way you are pausing the player.

It seems to me that timepause should be an array with 10 and 20 as values, but you are comparing it as a string. I would make that array JSON encoded an then loop through it looking for that time or fixtime value.

Thanks,
Martin

Hello Daniele,

the important question here is whether the FV Player script is loaded in your page HTML or not. Once it’s there is doesn’t matter how the FV Player instances are appended to HTML in Ajax, they should just work.

You can verify this by running “flowplayer” on your browser developer console.

FV Player uses a the jQuery ajaxComplete hook to support Ajax calls:

jQuery(document).ajaxComplete( function() {  
    fv_player_load();
});

Perhaps that’s not enough and you need to run fv_player_load() in some other way. You can even try to run it on browser console to see if fixes and FV Player that fails to initialize.

I’m not sure why the WPLMS support talks about videocipher.

Thanks,
Martin

Hello techcolin,

I tried to play a HLS live stream with FV Player and I did block the network connection to the streaming server and I see it just failed to play and didn’t recover.

I did run into the same issue with Safari which supports HLS natively.

I see that improving this could be a nice new feature in FV Player. But since it would require a separate code for Safari (mainly on iPhone) it wouldn’t be so easy.

Thanks,
Martin

Hello David,

here’s what we tried – first we clicked to play a failing live stream. That would show the 30 second countdown. Then we played a second player with a working live stream which would work just fine.

But once the 30 seconds countdown of first player has reached its end and it tried to connect again it would mute the live stream playing in the second player.

Is that the issue you were running into?

We fixed the issue and it would be great if you could help us with testing by reinstalling FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/492-multiple-live-stream.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello tcnet and tomierna,

the challenge here is detect the live stream ending. If this is not done properly, then it might trigger even if the user simply has an internet connection issue.

I can see how this could work on desktop computers as with HLS.js library we can check the stream manifest file.

Thanks,
Martin

Hello Egbert,

we have added support for [ASSETURI], [PAGEURL], [CACHEBUSTING], [TIMESTAMP] and [DEVICEUA].

Could you please reinstall FV Player VAST from a new ZIP file from https://foliovision.com/my-licenses -> FV Player VAST -> hit download in the table row for your domain.

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you should see these macros working.

Thanks,
Martin

Hello tcnet,

we added the Stackpath support a while ago. Back then the URL tokens worked with “st” and “e” arguments.

I see that it’s different now and unfortunately we no longer have a Stackpath account. I will check it with Alec.

Do you plan to use it for HLS streams?

Thanks,
Martin

Hello Rolf,

we have a guide about how to add the CSS modifications for FV Player, please read the introduction here: https://foliovision.com/player/advanced/css-tips-and-fixes

Juraj will add these subtitle font color instructions to it later.

Thanks,
Martin

Hello Bruno,

I’m not sure why such error would appear if your limits are set to high. The previous version of FV Player should not be a problem either, as what I sent over would use a different folder name.

Thanks,
Martin

Hello Bruno,

each row in that wp-admin -> FV Player table has a “Export” action when you hover it. Once you send over that export to us we will be able to tell what’s going on with the search.

Or you can just post a screenshot of the FV Player editor with that player being edited and video URL visible.

Thanks,
Martin

Hello Bruno,

we have worked on improving the search function now, but it’s strange that the search didn’t work for you.

Could you please post the player export taken from that wp-admin -> FV Player screen here? I wonder if the URLs are using %20 or + encoding for blank spaces.

Thanks,
Martin

Hello Mike,

so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?

Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

Are you able to check the PHP error logs? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs.

Thanks
Martin

Hello Girish,

so you are streaming HLS through Cloudfront, is that correct? And the URLs are not set to expire after some time (URL signature), is that also correct?

Please ask your users in India what browsers they use. If it’s not Safari, then a HLS stream would play with HLS.js which already tries to load the missing segments 2 times if they fail to load the first time and it also tries different video qualities.

Please also ask if they were able to play the video after reloading the page.

Thanks,
Martin

Hello Slogin,

that JavaScript error might be or might not be related to the playback issue you are having. Please post it again, but this time click that tiny triangular arrow on the first line of the error notice to reveal the full error trace. Best if you can do with SCRIPT_DEBUG set to true in wp-config.php – if you have a good enough understanding of PHP and file editing.

There is still a chance that the playback engine is getting invalid decryption key though. Remember that the fv_player_hls_key argument in the HLS license URL has to match the URL of the stream and it must be the only stream that is matched. Previously you used something that was way too general.

If you follow our guide you will see that it’s written in a way that avoids these mistakes. I’m sorry to see how much trouble you are running into, but it seems to me it’s mostly because you are working on your own video encryption workflow. So it might take couple more messages back and forth and some additional checks on your end before it all works.

Thanks,
Martin

Hello Robert,

please check our homepage video in Safari at https://foliovision.com/ – does it play for you?

I checked your video on http://tw….staging.com and it plays for me. I’m using Safari 13.1.1 on macOS 10.14.6. Please let us know what version of Safari and macOS are you using.

Thanks,
Martin