Bought FV Player VAST but licence provided is not working.

Innocent M. 4 years, 10 months ago

Why does it tell me insert licence why i have the key there and the ads are not playing

Viewing 4 replies - 1 through 4 (of 4 total)

Martin 5 years ago

Hello Innocent M.,

sorry about the late reply.

Please let us know if you are still experiencing some issue. The license check for your domain seems to be passing.

If you are still having some problem, please send over the content of wp-admin -> Settings -> FV Player Pro -> Tools -> System Info.

Please also enable Settings -> FV Player VAST -> Debug.

I also tried to check some random video on your website and I noticed the wp-content/plugins/fv-wordpress-flowplayer/css/icons/flowplayer.woff2 file is missing – hence no play icon in player sidebar. Did you upload the plugin using FTP and did it fail to move over some files? I would recommend you to reinstall the plugin.

Thanks,
Martin

Innocent M. 5 years ago

How do i send you the information?

Martin 5 years ago

Hello Innocent M.,

you can just paste it here, or mail to support@foliovision.com.

Thanks,
Martin

Martin 5 years ago

Hello Innocent M.,

thank you for your email with system info. According to that there is not issue with your FV Player VAST license.

I had a look at https://districttv.com.ng/learn-how-to-look-less-tired-with-these-few-tips/ and I could see FV Player VAST is loading. Please check if you enabled Settings -> FV Player VAST -> Debug.

If yes and there is still no ad then please try to disable FV Player video intelligence plugin which you are also using.

Thanks,
Martin

Viewing 4 replies - 1 through 4 (of 4 total)