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I just purchased a licensed. Entered my license code assuming that would unlock the paid features. When clicking the “Install Pro Extension” button, I get the following error: FV Flowplayer Pro extension install failed – Plugin file does not exist. And I can’t seem to unlock the paid features.
Any help would be greatly appreciated.
Thanks!
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Disregard this. I figured it out.
Hi Deborah,
I’m glad that everything works. If you ever have any questions, feel free to ask here in forums!
Thanks,
Eduard
I am having the same issue; however, I cannot figure it out. Any hints?
Hello Charles,
could you please try to install the plugin from a ZIP file which you get at https://foliovision.com/my-licenses -> Download FV Player Pro? If that works, there might be some issue with your WordPress sites and our plugin install code, so please let us know.
Thanks,
Martin
I’m having the same issue.
Tried to install the zip file and wordpress just shows this message “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”However I’m not getting any email and now can’t access my dashboard :(
This is what the error shows:
An error of type E_ERROR was caused in line 139 of the file wp-content/plugins/fv-player-pro/includes/vimeo.php. Error message: Uncaught Error: Call to undefined function curl_init() in wp-content/plugins/fv-player-pro/includes/vimeo.php:139 Stack trace: #0 wp-content/plugins/fv-player-pro/includes/vimeo.php(120): FVVimeo->_request('[https://api.vim...]https://api.vim...', Array) #1 wp-content/plugins/fv-player-pro/fv-player-pro.class.php(3732): FVVimeo->request('/me') #2 wp-content/plugins/fv-player-pro/fv-player-pro.class.php(3698): FV_Player_Pro->vimeo_key_check_cache() #3 wp-includes/class-wp-hook.php(286): FV_Player_Pro->vimeo_key_check_note('') #4 wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #5 wp-includes/plugin.php(465): WP_Hook->do_action(Array) #6 wp-admin/admin-header.php(281): do_action('admin_notices')
Hello William,
your web host is missing support for one of the standard PHP libraries – cURL.
Unfortunately the only thing you can do is to delete the wp-content/plugins/fv-player-pro folder using FTP or the file manager in your host control panel.
I’m working on a new FV Player Pro version now which will handle your scenario properly and not crash.
Thanks,
Martin
Thanks for getting back,
Is there anything I can fix or request from my web host to alleviate the problem in the meantime?
Also, how do I access Pro Support? I purchased the $125 package but have never been able to access Pro Support when I login
Hello William,
you can ask them to add cURL into PHP for you. Or in the worst case just to delete wp-content/plugins/fv-player-pro.
You can also get a new copy of FV Player Pro from https://foliovision.com/my-licenses – that one no longer crashes if cURL is missing.
I checked our records and I see your FV Player + Pro install purchased happened last year. You asked something about Vimeo channels, we replied back to you but never heard back from you.
Thanks,
Martin
Okay, sorry about that. That must have been our old developer..kind of got left in the lurch recently and wasn’t where they left off.
Thanks for pointing me to the new download..that seems to have loaded the pro version now.
However it looks like I’ll still have to inquire with my web host in regards to the cURL as I’m getting this message: “FV Player Pro: Your Vimeo access token appears to be invalid, please fix it to ensure your videos keep working: cURL PHP library missing!”
Hello William,
that is correct, the Vimeo API library requires the cURL library.
Thanks,
Martin
Hi there.
We just updated hosting to PHP 7.4, and upgraded our FV Player to 7.3.34.727 and FV Player Pro to 7.4.33.727. We started receiving this error: “FV Player Pro: Your Vimeo access token appears to be invalid, please fix it to ensure your videos keep working: cURL PHP library missing!”
Videos still play, but worried that they will fail. Please advise. Thanks!
Hi Bethany,
Thank you for reaching out to us.
As the error message says, you’re missing a cURL library in your PHP. If you don’t have it added to your PHP, it doesn’t mean that the playback of your videos will fail, but it can cause some issues when you’re using Vimeo – such as missing automated splash screens.
We recommend adding the cURL library to your PHP, as it is a fundamental part of it. It will also help you to solve your issue with the error message and ensure that not any of the basic information in your videos is missing.
Thanks,
Chiara
