Hello jm,

I’m sorry that we took a bit longer to reply to your tickets. I was solving some important issues today, back in the office after months of working at home due to Covid restrictions.

On top of that you posted this ticket without using the account with which you purchased the actual license, so it was not flagged to us automatically that you are a paid user seeking help.

I was trying to open the video which you sent, but it seems it was deleted.

Based on what you said about not using the FV Player editor it seems to me you might be using the “Handle WordPress audio/video” setting in Settings -> FV Player Pro -> Integrations/Compatibility.

In that case there is indeed no place where you could specify you do not want the ads for that particular video. So please let us know how you are actually inserting these videos. Perhaps we could find a way to have it all converted to our format to let you use the FV Player editor.

Or perhaps you could use some post category to disable the FV Player Pro videos ads in the article. It would require some PHP coding, but if you know PHP or have a programmer who does the theme coding for you it wouldn’t be too hard – similar to the “fv_flowplayer_args_pre” code samples at https://foliovision.com/player/advanced/api-programming#filters

Thanks,
Martin

Hello Gus,

we are now fixing a similar issue here, we did some more tests with other players too: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/chromecast-2#post-135148

Thanks,
Martin

Hello Jonatan,

DigitalOcean would store all the versions of the video what would ever be served to the end-users. Together with BunnyCDN it’s very cost effective.

The BunnyCDN traffic is priced at $0.005 per GB: https://bunnycdn.com/pricing -> Volume (8 PoPs) So for 70 TB it would be $358. I’m not sure how that compares to your server, but it’s a lot cheaper than when using Amazon AWS.

The special paid addon for FV Player Coconut would let you store the videos on your server and even serve it directly from there – but I would still recommend to use BunnyCDN together with it. You would have to implement come more advanced content protection though to ensure nobody is downloading videos straight from your server though.

Thanks,
Martin

Hello,

if you say these problematic videos can be Chromecasted with Theoplayer, then I will test them on https://demo.theoplayer.com/chromecast and we will see if we figure it out.

Thanks,
Martin

Hello Jonatan,

if these are the source MP4 files, then they are probably not optimized for web use. Since iOS 13 the iPhones do have issues with some MP4s due to some issue in the HTML5 video engine of the device Safari browser. We found it might be related to the 50i fps, but didn’t find a way of detecting that in our video checker unfortunately: https://foliovision.com/support/player-pay-view/bug-reports/unable-to-play-videos-on-iphone-11

FV Player Coconut gives you the complete video workflow with DigitalOcean Spaces used for video storage and BunnyCDN for fast distribution of the videos.

It wouldn’t be hard to let it load the videos from your server as the source material and the only store the encoded videos on DigitalOcean Spaces.

We do have a version running with SFTP to allow video storage on a VPS server as well, but it’s a separate paid addon which we didn’t release yet.

Thanks,
Martin

Hello Rene,

this largely depends on your page template. So the first goal would be to have a page template where the post content would show on the full screen.

Then you could size the player to cover the full screen.

You could also do this purely in CSS, but I wouldn’t recommend that. This code would set the player to appear in front of everything and cover the site header and footer as well:

.flowplayer {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 9999999;
    width: 100vw;
    height: 100vh;
    max-width: 100vw !important;
    max-height: 100vh !important;
}

Perhaps what you really need is to have the video autoplay in the lightbox: https://foliovision.com/player/basic-setup/using-lightbox

While we do not support that autoplay currently, I see how it could be useful.

Thanks,
Martin

Hello Bruno,

I could see the ad playing. Please enable wp-admin -> Settings -> FV Player VAST -> Debug and let us know more about the bug.

Does it appear on desktop or mobile? Which web browser does it appear in?

Is it a display bug or the ad just won’t play at all?

Thanks,
Martin

Hello Dimitrii,

we added the global setting for DRM text opacity for the next FV Player Pro Beta version.

To get it right now please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta And you will get a Opacity control in Settings -> FV Player Pro -> DRM Text.

Thanks,
Martin

Hello Edward,

I forgot to mention:

1) I only prepared the fix for the next release. To get it right now please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

2) It doesn’t work if you are logged in as admin and video checker is enabled – as otherwise you couldn’t check the video checker message as it would disappear when playing the next video in playlist. So please test not-logged in.

Thanks,
Martin

Hello Edward,

if it’s some old browser with Flash installed, like Internet Explorer 11, it will play HLS streams using Flash as FV Player has such library in it.

I did some fixed regarding how the auto-advance to next playlist item works. It does auto-advance to next item if the item fails to load, but there were some issues.

You can test here: https://foliovision.com/player/demos/hls-stream -> “Playlist of Live Streams” – there is a playlist with two bad streams, then on working stream, another bad stream and finally a working live stream

1) Clicking player needs to try first and second video, before playing third
2) Clicking first playlist item – needs to be same as above
3) Clicking third video and using “next” needs to try fourth video and play 5 th
4) Clicking fourth video needs to play fifth video

Now this works properly on our demo page for me in both Chrome with HLS.js. But there are issues when using IE 11 with Flash HLS – it seems to fail to recover after a playback error.

Thanks,
Martin

Hello Noah,

these meta boxes are already added with “high” priority: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/custom-videos.php#L228

Please see if changing 999 to 10 in https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/models/custom-videos.php#L202 on your website will set the position as expected.

Thanks,
Martin

Hello Craig,

unfortunately Chromecast doesn’t support the SRT format. I tried to host your file on our server and it didn’t help. It only started showing the subtitles once I:

* renamed the file to ,vtt extension
* changed the coma decimal separators to dots
* added “WEBVTT” at the start of the file

You can read more about VTT subtitles here: https://foliovision.com/player/advanced/subtitles

I tried to add the subtitles with the application/x-subrip mime type in the Chromecast API too, but then it was just ignored.

Thanks,
Martin

Hello Shin,

I wouldn’t advice you to modify the plugin, here’s how you can add your own CDN URL token mechanism by using a small plugin which you add to your website: https://gist.github.com/foliovision/d60446dbb207b10bbbc20ecf49dfbbec

In that sample code you can see it adds Settings -> FV Player Pro -> Hosting -> BunnyCDN Extended where you need to move in your Bunny CDN domain and token from the BunnyCDN box.

The code limits the countries to SK and US.

Thanks,
Martin

Hello André,

we added support for timeline_previews shortcode argument for next FV Player version. So what you outlined above should work.

Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta …and it should be working for you.

Thanks,
Martin

Hello Merle,

we have prepared the fix for the next FV Player Coconut release.

It would be great if you could reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses to help us with the testing.

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

If you plan to use encrypted HLS with it, then also reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using and then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

You will also have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Only then it you will be able to encrypt new videos through Coconut.

Thanks,
Martin

Hello Merle,

unfortunately we run into many little obstacles when working on the new Coconut.co API integration which slowed us down. I’m asking Coconut support about certain things which are not clear in their documentation and we were not able to figure it out even after giving it a couple of tries.

Thanks,
Martin

Hello freedom667,

in that case you should be debugging the JavaScript to figure out what’s wrong. Perhaps hooking this to the click event is not the best idea – it would be better to hook to the event fired when your lightbox is closing.

I tried to search “paoc-close-popup” on web and I found that plugin might be using Custombox which has the event hook for lightbox closing like this:

document.addEventListener('custombox:overlay:close', function() {
  // Overlay closed
});

This is something to double-check with developers of that plugin.

We also provide a paid service to support custom integrations like this: Make Your Theme work with Video – but it might be worth checking why you can’t use the FV Player lightbox in the first place.

Thanks,
Martin

Hello freedom667,

perhaps you closed the popup before the video started to play. Does it pause properly if you let it start playing and then close the popup?

Dealing also with videos which are still loading and not playing makes this a lot more complex, the code to run when closing the lightbox becomes:

jQuery('.flowplayer').each( function() {
  var api = jQuery(this).data("flowplayer");
  if( typeof(api) == "undefined")  return;
  if( api.ready ) api.unload();
  if( api.loading  ) {
    api.one('ready',function(){
      api.unload();
    });
  }
} )

That’s how we do it with Fancybox which is a part of FV Player. I see it would be good to really let unload() do it’s job even for player which is still loading.

It’s better to use pause() than unload() as if you then open the popup again it shows the video where you left off.

Thanks,
Martin

Hello Edgar,

I tried to inject that mark to your website to see what happens. I can see that the FV Player video disappears and only the control bar remains visible.

This CSS code will prevent it:

body.learndash-cpt.learndash-embed-responsive .ld-video {
    height: unset !important;
    position: unset !important;
    padding-bottom: unset !important;
}

It’s not the ideal approach, but it should help you figure this out. Ideally that <div class=”ld-video” element shouldn’t be there at all as FV Player has its own responsiveness code. And that seems to be what that DIV element is about.

What do you mean by “preview progression”? Are you trying to track lesson progress with the FV Player video completion?

Please let us know how it goes.

Thanks,
Martin

Hello John,

in the next FV Player Pro release these fields will only show for users who are using Elastic Transcoder. That will prevent the confusion and make the interface simpler.

Thanks,
Martin

Hello Zia,

I checked your screenshot https://foliovision.com/images/2021/04/786543-1.png and if you mean that the player should fit to the page height, you can try to size it using 100vh CSS property:

.flowplayer {
    height: 100vh !important;
}

Thanks,
Martin

Hello Alex,

seems like you are referring to the How to setup encrypted HLS stream with Amazon Elastic Transcoder guide.

What is the reason why you choose Elastic Transcoder instead of MediaConvert?

Thanks,
Martin

Hello xuhaibkhan,

these are the translations which are stored as inline scripts using wp_localize_script() which is WordPress core standard. So RocketLoader would have to be configured to not optimize inline scripts.

It using data-cfasync=”false” is the only way, then it’s not going to be so easy though, but in general any inline scripts are safe to skip from optimization.

I would recommend to figure out why FV Player won’t work with RocketLoader, if that’s the case.

Thanks,
Martin

Hello Dimitrii,

do you run into these Elementor issues even after the FV Player 7.4.46.727 update?

Thanks,
Martin

Hello Dimitrii,

we will add that global setting.

Thanks,
Martin

Hello William,

we have prepared this fix for the next FV Player Pro Beta release.

You can also reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

…and the chapter timestamps will already show without milliseconds.

Thanks,
Martin

Hello xuhaibkhan,

what is the error which you get when you use Rocker Loader also for FV Player script?

What is the exact error which you get when you add that data-cfasync=”false” ?

Are you sure that file is flowplayer.min.js and not fv-flowplayer.min.js ? flowplayer.min.js only loads if you use SCRIPT_DEBUG in your wp-config.php. In that case all the FV Player JS modules load one by one and you would have to set that cfasync=”false” to many other scripts – all of wp-content/plugins/fv-wordpress-flowplayer/flowplayer/modules

Thanks,
Martin

Hello William,

we should be able to give you a version to test with tomorrow.

Thanks,
Martin

Hello Clark,

what video types are you using? If it’s a HLS or MPEG-DASH stream then the mobile app won’t likely be able to download it. It could work with MP4 or Vimeo.

That’s the most important question here.

I checked the documentation link which you provided and the Example plugin https://www.buddyboss.com/resources/dev-docs/app-development/extending-the-buddyboss-app-plugin/registering-custom-app-gutenberg-blocks/#example-plugin looks good.

But it doesn’t show anything about how the video URL should be provided for the app. That would be the next thing to figure out.

Thanks,
Martin

Hello Luiz,

Stream Loader works fine with iOS, you can test here;

https://foliovision.com/player/demos/hls-stream
https://foliovision.com/player/demos/encrypted-hls-stream

I will compare the HTTP headers on your website and our website to figure this out.

Thanks,
Martin

Hello Luiz,

please check wp-admin -> Settings -> FV Player Pro -> Stream Loader. Do you see the “Currently {number} files in cache, out of which {number} are expired.” line there?

Without Stream Loader a HLS stream with URL tokens would not play with CloudFront. So perhaps your server sets some headers on it which iOS doesn’t like.

I checked your website, but only found videos on d1j….7.cloudfront.net which were not using the URL tokens. Please make the problematic video available for us to check in some test page.

Thanks,
Martin

Hello Tiziano,

we tested Bunny.net Stream too and we have some mixed test results.

The HLS stream did play in FV Player, however their video player would fail to play it.

The video protection using “CDN Token Authentication” settings has to be disabled to allow video to play with FV Player. We could add support for that.

They also offer “MediaCage Basic DRM” setting for video encryption. That one has to be disabled as well to allow playback in FV Player.

Both of these settings are disabled by default, so it’s not extra work.

We wanted to check how good their DRM protection is, but the video wouldn’t play for us even in a clean new browser.

Now that I almost finished this message, I was finally able to play the video in their player even with DRM, so perhaps it need some time to update.

I was able to capture it with one of the Chrome extensions though. While that extension does fail with encrypted HLS in FV Player Pro, it was at least not the most basic one and it didn’t allow rapid video download – I had to sit and watch the full video to get it in full length. But I’m not sure if we would be able to support that DRM scheme in FV Player.

Thanks,
Martin

Hello Craig,

do the subtitles show up when playing on the website? They should as the website is probably running on https://kickstart.thelastreformation.com so it’s the same domain and same protocol (https).

The CORS is required by Google Chromecast. Does your website use .htaccess configuration file? If so, you can get the CORS headers up for VTT and SRT files by adding the following lines into it:

<IfModule mod_headers.c>
  <FilesMatch "\.(vtt|srt)$">
    Header set Access-Control-Allow-Origin "*"
  </FilesMatch>
</IfModule>

Then you can test the CORS headers here: https://cors-test.codehappy.dev/ by entering the subtitles URL there.

Thanks,
Martin

Hello Jp,

we have worked on making it possible to purchase the full playlist of videos.

It would be great if you could reinstall FV Player Pay Per View plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses to help us with the testing.

To do that you will have to first deactivate and delete the current FV Player Pay Per View plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Shin,

please try to set your Site Title in wp-admin -> Settings -> General to only use latin alphabet letters.

Then the wizard should work for you and once it’s done you can set your Site Title back to what it was.

We need to improve the handling of these non-latin website names.

Thanks,
Martin

Hello Jörn,

new FV Player Pro 7.4.46.727 Beta makes the encrypted HLS faster and more secure when used with separate audio tracks.

In the end we were able to just stop checking the HLS stream properties before playback, so any bad routing conditions between your server and DigitalOcean Spaces/Bunny.net won’t matter anymore.

Thanks,
Martin

Hello Usman,

you replied to the forum email notification:

“i have done that already, check the support ticket on your site”

However I was not able to find anything. Did you use your sh…es@y….com email address?

Thanks,
Martin

Hello Usman,

the problem is likely that that smart TV doesn’t identify itself as Android, or maybe it’s not Android and we need to detect is as mobile. When I only set that user agent to my browser it played videos without issues.

Is that “Your app uses HTML 5 localStorage which isn’t supported in the Smart TV App Store” message all you get?

Can you see the player?

Can you click the player and does it start to load the video?

Can you play the video here? https://foliovision.com/player/demos/amazon-open-bucket That’s a most simple example with an MP4 video with FV Player.

Does it play the video here? https://www.w3schools.com/html/html5_video.asp That’s a bare HTML5 video tag.

Could you please also screenshot this page? http://foliovision.com/html/flowplayer-support.html

Thanks,
Martin

Hello Girish,

what you are doing is considered to be an expert feature. I find it very useful for the FV Player demos – I can use the same [fvplayer id="..."] over and over again and just enable different features for it for different demo pages.

It appears to me the issue must be with the actual custom start time code. Apart from the browser information which Maria requested we also need to know what video type does seem to trigger the issue.

Thanks,
Martin

Hello Khem,

I would say if that featured image is the only issue with your theme it’s worth figuring out how to get rid of it.

In the support ticket you said you tried to disable the featured image, but it’s still showing. How did you try to disable it?

Please check if you enabled wp-admin -> Settings -> FV Player Pro -> Integrations/Compatibility -> Add featured image automatically – as that setting would put it back when removed for the WooCommerce Product if there would be a FV Player posted inside of it.

Thanks,
Martin

Hello Khem,

you also contacted us via email. But I will answer the question about the featured image here to keep things in order –

Are you using any special template for WooCommerce? Perhaps your template tries to improve WooCommerce product display by always showing such featured image. FV Player Pay Per View doesn’t deal with that.

Thanks,
Martin

Hello Ralph,

the MP4 video format with the H264 codec is supported by all major browsers.

The WebM is only really needed if you have a lot of users on computers with the Linux operating system who refuse to install the proprietary codecs. Users of Ubuntu Linux can get it easily by installing Ubuntu Restricted Extras.

Thanks,
Martin

Hello Bruno,

thank you for checking all of these details! You tested a different videos on our https://foliovision.com/player/demos/encrypted-hls-stream page, but it’s not important.

Please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses once again. I do not see any reason why you didn’t get the 4K quality the last time, perhaps you uploaded a different file to your WordPress website.

We will also create a new FV Player Coconut version release which will show for you as an update in wp-admin -> Plugins, we just need to re-organize some code on our own websites where we use a more advanced version of this plugin.

Thanks,
Martin

Hello Dimitrii,

creating a new FV Player instance wouldn’t be a problem.

I wonder if it should could be a global setting, on by default. Or if there could be a checkbox to skip creating it when adding the encoding job – in case you intend to use the resulting video in a playlist and do not want the player.

I would like it if you could even post an article with a video pending encoding in it and let it auto publish the article when the video is finished processing.

Thanks,
Martin

Hello Dimitrii,

I wonder what is the right solution here. I wish there would be a way of calculating the average video color and using some color like that.

Perhaps we need to add a DRM Text Opacity setting on a per video basis. That way you could inspect the brightest parts of the video in the FV Player Editor and input the value which will ensure good visibility in these parts, but at the same time not make it too obvious.

Thanks,
Martin

Hello Recai,

we have worked on this improvement.

Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then you will see the checkboxes in wp-admin -> Settings -> FV Player Pro -> DRM Text.

Thanks,
Martin

Hello Bruno,

the Migration Wizard only helps you update the FV Player database tables, it doesn’t move any files. I added that to the wizard introduction page for the next FV Player release:

This wizard will help you change the domain where your videos are hosted if you are switching CDNs. First you enter the source URL to replace and then the destination URL. Then you see what video URLs you get.

Please note that:

* the wizard does not actually move any files
* it only updates the FV Player database tables, [fvplayer src="..."] shortcodes are not affected

Thanks,
Martin

Hello Alfonso,

please provide a test page where we can see the issue, or at least send us a link to the video file which you are using.

You can also test the Chromecast with the homepage video on https://foliovision.com/ – that would also be helpful.

The Check Template function does tell you to also check if the actual videos play. If the videos play then you can ignore that warning. When FV Player first started many templates used to have issue with missing wp_footer() calls. Your website might not be passing the check because of the maintenance mode.

Thanks,
Martin

Hello Michael,

thank you for the video! I’m noticing two issues on https://www.programmingelectronics.com/fv-player/

1) The first video is loading from YouTube – the transcript=”auto” doesn’t work with YouTube unfortunately. Is that what you used or did you use an actual VTT file?

2) The Vimeo video is using the Vimeo iframe embed code only – please ensure you setup Vimeo API key in wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo. The guide can be found here: https://foliovision.com/player/video-hosting/how-to-use-vimeo#access-token-setup It seems you had that set up before, perhaps you tried to disable that or you checked “Force iframe Embedding” for troubleshooting.

Please let us know how it goes.

Thanks,
Martin

Hello Thomas,

I removed the ban. We will think of some more clever way of how to prevent the over-usage.

Thanks,
Martin