Hello Carlos,

unfortunately the YouTube IFrame Player API stopped supporting manual quality switching in October 2019 and there is no change regarding that: https://developers.google.com/youtube/iframe_api_reference#Revision_History

Thanks,
Martin

Hello Dariusz,

please try to open wp-admin -> FV Player -> Coconut. Do you see a log button that would open a log of the wizard operations?

If it’s not there then we need more information about what caused the HTTP 500 error in the wizard operation. Please repeat the wizard steps and see what turns up in the PHP error logs.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

Thanks,
Martin

Hello William,

once you upgrade to FV Player 7.5.1.727 (the free base plugin) you should start to see the Vimeo description (first 20 words) in your Vimeo albums, channels or portfolios once they update.

This applies if you set your player to use the “Vertical Season” playlist style. A demo can be seen here: https://foliovision.com/player/demos/vimeo-channel-support

Thanks,
Martin

Hello Mg,

thank you for the bug report, the issue has been fixed. You can check it on the second video here: https://foliovision.com/player/demos/encrypted-hls-stream

You can also reinstall again if you download the file https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip again to get the fix.

Thanks,
Martin

Hello Mg,

I was able to reproduce this issue.

It appears there is some compatibility issue between the HLS.js library (which we use to allow HLS playback in all modern browsers) and Safari. If I play the video in Safari without using that library, it plays. Safari doesn’t need that library to play HLS, but we still use it as it lets us protect the stream better.

I will test with HLS.js 1.0.7, we are currently using 1.0.4.

Thanks,
Martin

Hello William,

I think we could make it use the Vimeo video description for the synopsis. That way it would always show if your playlist style would be set to “Vertical Season”.

Please let us know if you typically fill in the video descriptions.

Thanks,
Martin

Hello Remruata,

I see there was a issue when setting up with the new Coconut API version.

Please reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it will work.

Thanks,
Martin

Hello Remruata,

actually we were able to reproduce the issue.

We prepared the fix for the next release. To get it right now please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Remruata,

we have re-enabled the use of Singapore data center for DigitalOcean Spaces. It should pick it for you if it’s closest to your server.

To be able to use please reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Remruata,

we are having no issues with Chromecast here: https://foliovision.com/player/demos/encrypted-hls-stream

1) Settings -> FV Player Pro -> Pro Feature -> Chromecast Encrypted HLS – has to be enabled

This will lower the security of the encrypted streams a bit.

And it will set CORS headers for * origins to the FV Player Pro Stream Loader URLs like https://site.com/?stream_loader=….

Are you using anything to adjust the HTTP headers? Cloudflare might be doing that. In order for Chromecast to work with encrypted HLS streams following conditions have to be met:

Are you adjusting the CORS (or allowed domains) on your Cloudfront distribution?

2) The HLS must not be using a separate audio track. We have some plans about how to improve this to work with Chromecast. I checked your demo page and it appears to not be the case.

Thanks,
Martin

Hello Yairbr,

since you do not have a FV Player VAST license, your issue must be with the FV Player Pro video ads.

If we can make our skip button more resilient, we will. Please post link to the page where we can see the issue.

Thanks,
Martin

Hello Suprim,

I was expecting the stream would use separate audio tracks if there is a sync issue.

Do you get that same issue when you play it here? https://hls-js.netlify.app/demo/?src=https%3A%2F%2Fcdn003.b-cdn.net%2FUpFiles%2F2021%2F7%2F2%2F34%2F193244%2F720p.m3u8&demoConfig=eyJlbmFibGVTdHJlYW1pbmciOnRydWUsImF1dG9SZWNvdmVyRXJyb3IiOnRydWUsInN0b3BPblN0YWxsIjpmYWxzZSwiZHVtcGZNUDQiOmZhbHNlLCJsZXZlbENhcHBpbmciOi0xLCJsaW1pdE1ldHJpY3MiOi0xfQ==

Thanks,
Martin

Hello Susanne,

we have prepared the bugfix for the next FV Player Pro release.

To get it right now pleaes deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta And you will get a Opacity control in Settings -> FV Player Pro -> DRM Text.

If you still notice any issue please also reinstall FV Player (the free, non-Pro plugin) from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Susanne,

the problem is that the new noUiSlider is much bigger than the version which we use. So we will have to only load it when it’s actually used. That should fix the issue with Elementor already.

Thanks,
Martin

Hello Susanne,

we will update the noUiSlider component in FV Player Pro. Then it will work.

Thanks,
Martin

Hello Kendel,

FV Player 7.5.0.727 is out now.

Thanks,
Martin

Hello Eva,

to conclude this ticket – we improved FV Player VAST and now you can use a tag like this in the URL to get “argument={your cookie value}”:

&your-argument=[cookie:your-cookie-name]

Thanks,
Martin

Hello Marshall,

we found the chapters are avaiable in the Vimeo video API response.

We would like to save these chapters when you insert the Vimeo video into FV Player.

Thanks,
Martin

Hello Kendell,

1) what Maria means is that while we were planning to support the cookie signatures to be able to deliver HLS streams more securely we ended up creating the Stream Loader feature of FV Player Pro.

One of the reasons is that the cookie signature is not supported by a lot of the CDNs – I only know it’s supported by AWS CloudFront. Another reason is that a single cookie would give you access to all the video files. The advantage is that the cookie is not so obvious – you can’t see it in the video link.

2) HLS quality switching speed might be affected by the segment duration.

However we did improve this in upcoming FV Player 7.5 – when I play the video on https://foliovision.com/player/demos/encrypted-hls-stream I get the 1080p version right away. When I play with slower internet, I get 480p. If I choose I want 1080p, then it’s remembered and that’s what I always get in my browser, even if my internet is slow and I have to wait – so no ABR (automated quality selection streaming)

We have the above routine even in the current FV Player, but it’s not 100% reliable.

Thanks,
Martin

Hello Tom,

are you using wp-admin -> Settings -> FV Player Pro -> Integrations/Compatibility -> Load FV Flowplayer JS Everywhere? If so, do you use it because of some Ajax loading of video content? Perhaps we can find a way of improving that.

Normally FV Player CSS and JS will only load if a player is present on the page. In upcoming new version FV Player 7.5 we only load the base library and then the rest of the scripts on the player click or once the user moves the mouse over the website. That way we do not give Google PageSpeed any reason to complain about the unused scripts.

Thanks,
Martin

Hello Eva,

we are happy to prioritize your request and get it done this week if you purchase our Pro support: https://foliovision.com/pro-support That way it would allow you to use these GDPR cookies with VAST ads rightaway and it would save you from any coding.

Thanks,
Martin

Hello Stein,

removing the inline scripts is not going to be easy, as it’s often something specific to some article. In case of FV Player we do not use any big inline scripts, just the variables to ensure the global configuration variables of FV Player are in place.

Perhaps the wp_localize_script() call which we use will soon support the checksum for CSP. It could work with the CSP nonce as well, but it’s a mystery to me how would that work on cached websites.

Thanks,
Martin

Hello Warwick,

what you posted is not actually the video file link, but the player link. It works with Presto Player as it does support Bunny.net Stream. We are building that integration as well.

To play the video in FV Player please get its HLS Playlist URL link and use that. It appears you are just using the Direct Play URL.

The different links used by Bunny.net are also described here: https://docs.bunny.net/docs/stream-video-storage-structure But you can just see that “HLS Playlist URL” when browsing for the video at https://panel.bunny.net/stream

Thanks,
Martin

Hello Mitchell,

I didn’t notice any difference of quality between YouTube and your website. YouTube only offers a 0.25, 0.5 and 0.75 slow down, are you sure you tested your website with these same speeds?

Maria told me she could hear the issue and she was testing on Windows. I was testing on macOS with Chrome. Please let us know what computer did you use in your test and which speeds cause the biggest issue.

Thanks,
Martin

Hello Stein,

what do you use to setup the CSP headers? It seems no matter if we try to add CSP nonce or CSP hash, we need to add it to the CSP headers.

Doing this is not easy as even core WordPress is struggling to implement what’s needed by CSP:

* Remove inline javascript from WP-Core to allow CSP protection: https://core.trac.wordpress.org/ticket/32067
* Allow using Content-Security-Policy without unsafe-inline: https://core.trac.wordpress.org/ticket/39941

Do you have any plugin which puts in different JavaScript code on each page and is passing these CSP requirements?

Thanks,
Martin

Hello Mario,

seems like there must be some issue with the HLS decryption key. Please post a test page where we can see that video which doesn’t play. We will not publish the URL if you want to keep it private.

Alternatively you can try to encode some short video without encryption and see if that one will play.

If that plays, then the issue is with the HLS decryption key as I said. Are you using Cloudflare WAF? Then please use the Cloudflare support setting in FV Player Pro Beta (here’s how to get to beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta)

Another thing to check is the m3u8 file content. Make sure the EXT-X-KEY URL matches the video link in FV Player.

Thanks,
Martin

Hello Edward,

I think we should be improving this, so we will have a look.

Thanks,
Martin

Hello Kari,

I’m not exactly sure, but it appears the issue might occur if you used Restrict Content Pro below version 3.4 or if you stopped using that plugin but had it configured the integration with FV Player Pro previously.

Thanks,
Martin

Hello Yoshida,

thank you for your kind words!

The play markers only work with playlists – so if it’s a single video only you do not know if it’s going to play from the start of if you are going to resume from your last playback position.

We are also improving it so that your position in the playlist is also remembered.

Thanks,
Martin

Hello Sandor,

we prepared the fix for the next release. To get it right now please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Craig and Alec,

unfortunately I was not able to disable the doulbe-tap to zoom on iPad reliably with CSS nor JS. I play the video on https://foliovision.com and as I double tap on the right side of video to seek forward it sometimes zooms in.

So it seems like the only solution is the header meta tag:

<meta name="viewport" content="width=device-width, user-scalable=no">

However that cannot be set dynamically as the video starts playing.

Thanks,
Martin

Hello Oluwajoba,

could you please post a link to some of the videos which can’t be chromecasted?

You can also use our video checker to report it: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Is it a HLS stream with alternative audio tracks?

Does Muse.ai also get you a MPEG-DASH stream?

Thanks,
Martin

Hello Deepak,

please let us know what theme you are using. Is it using any page builder, or Gutenberg? I just quickly tested that one in WordPress 5.7.2 and it just worked.

A screenshot of how it looks like in the editor would be helpful too.

Thanks,
Martin

Hello Craig,

we added this featured for mobile to foliovision.com website. You can double tap on the left or right hand side of the video to seek back and forth by 10 seconds.

I think the last issue is that on iPad it sometimes zooms in on double tap – but that’s more issue of our website that we allow iPad to zoom in.

You can get this improvement even right now if you reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello futurodigital,

thank you for that test page!

The Chromecast code in FV Player and JW Player is very similar. I’m not able to cast your HLS video in either of them. So JW Player must be casting the MPEG-DASH stream.

I adjusted FV Player to prefer MPEG-DASH over HLS for casting and it works. Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should cast without issues – thanks to that MPEG-DASH stream.

THEOplayer is a different league as it uses it’s own custom Chromecast app. We are looking into that as it can cast even that HLS stream.

Thanks,
Martin

Hello gogfolio,

I’m sorry about dropping the ball here, we were concentrating so much on making this new feature perfect (perfecting the animation and picking the right technology for it) and it never got finished. We will add something good enough quickly.

Thanks,
Martin

Hello Chiara,

please update that documentation, it only lets you download an MP4 video or a Vimeo video. But not YouTube.

Thanks,
Martin

Hello Yoshida,

FV Player Pro 7.4.47.727 Beta which was released now fixes this issue.

Thanks,
Martin

Hello Naoki,

I see you create div.fp-player in your my_fv_player_custom_popup() function as otherwise the FV Player loading process would just create a new DIV and append controls into it.

Thank you for posting these details!

Martin

Hello yairbr,

please let us know where we can check one of your video or use the video checker as Chiara suggested: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Please let us also know what devices and browsers are your users facing the issues using.

Thanks,
Martin

Hello freedom667,

we added support for the Popup anything on click for the next release. Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/778-compatibility-with-popup-anything.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then when you close the Popup Anything on Click lightbox you should see these messages on the browser console:

FV Player: Custombox/Popup anything ligtbox closed
FV Player: Custombox/Popup anything ligtbox contains a player
FV Player: Custombox/Popup anything ligtbox video pause (or unload)

And it should just work for you and no custom code should be needed.

Thanks,
Martin

Hello Edward,

as I said we still need to ensure the recovery works with Flash. What we fixed helps with modern browsers, so I guess that’s the improvement which you see, but in Flash it still won’t work unfortunately. Please let us know if you tested with Flash and did notice an improvement though.

Thanks,
Martin

Hello pmeacham3,

please check
Hide control bar pause/play button in our CSS guide: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello jm,

I’m sorry that we took a bit longer to reply to your tickets. I was solving some important issues today, back in the office after months of working at home due to Covid restrictions.

On top of that you posted this ticket without using the account with which you purchased the actual license, so it was not flagged to us automatically that you are a paid user seeking help.

I was trying to open the video which you sent, but it seems it was deleted.

Based on what you said about not using the FV Player editor it seems to me you might be using the “Handle WordPress audio/video” setting in Settings -> FV Player Pro -> Integrations/Compatibility.

In that case there is indeed no place where you could specify you do not want the ads for that particular video. So please let us know how you are actually inserting these videos. Perhaps we could find a way to have it all converted to our format to let you use the FV Player editor.

Or perhaps you could use some post category to disable the FV Player Pro videos ads in the article. It would require some PHP coding, but if you know PHP or have a programmer who does the theme coding for you it wouldn’t be too hard – similar to the “fv_flowplayer_args_pre” code samples at https://foliovision.com/player/advanced/api-programming#filters

Thanks,
Martin

Hello Gus,

we are now fixing a similar issue here, we did some more tests with other players too: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/chromecast-2#post-135148

Thanks,
Martin

Hello Jonatan,

DigitalOcean would store all the versions of the video what would ever be served to the end-users. Together with BunnyCDN it’s very cost effective.

The BunnyCDN traffic is priced at $0.005 per GB: https://bunnycdn.com/pricing -> Volume (8 PoPs) So for 70 TB it would be $358. I’m not sure how that compares to your server, but it’s a lot cheaper than when using Amazon AWS.

The special paid addon for FV Player Coconut would let you store the videos on your server and even serve it directly from there – but I would still recommend to use BunnyCDN together with it. You would have to implement come more advanced content protection though to ensure nobody is downloading videos straight from your server though.

Thanks,
Martin

Hello,

if you say these problematic videos can be Chromecasted with Theoplayer, then I will test them on https://demo.theoplayer.com/chromecast and we will see if we figure it out.

Thanks,
Martin

Hello Jonatan,

if these are the source MP4 files, then they are probably not optimized for web use. Since iOS 13 the iPhones do have issues with some MP4s due to some issue in the HTML5 video engine of the device Safari browser. We found it might be related to the 50i fps, but didn’t find a way of detecting that in our video checker unfortunately: https://foliovision.com/support/player-pay-view/bug-reports/unable-to-play-videos-on-iphone-11

FV Player Coconut gives you the complete video workflow with DigitalOcean Spaces used for video storage and BunnyCDN for fast distribution of the videos.

It wouldn’t be hard to let it load the videos from your server as the source material and the only store the encoded videos on DigitalOcean Spaces.

We do have a version running with SFTP to allow video storage on a VPS server as well, but it’s a separate paid addon which we didn’t release yet.

Thanks,
Martin

Hello Rene,

this largely depends on your page template. So the first goal would be to have a page template where the post content would show on the full screen.

Then you could size the player to cover the full screen.

You could also do this purely in CSS, but I wouldn’t recommend that. This code would set the player to appear in front of everything and cover the site header and footer as well:

.flowplayer {
    position: absolute;
    top: 0;
    left: 0;
    z-index: 9999999;
    width: 100vw;
    height: 100vh;
    max-width: 100vw !important;
    max-height: 100vh !important;
}

Perhaps what you really need is to have the video autoplay in the lightbox: https://foliovision.com/player/basic-setup/using-lightbox

While we do not support that autoplay currently, I see how it could be useful.

Thanks,
Martin