Sound is muted when I click chapters (when not logged)

Cédric 3 years, 12 months ago

Hi there

As you can see here : https://www.yooplay.fr/lessons/song-2-chant-guitare-debutant/
When press play everything is fine (video + sound) but if I click on the left chapters sound is muted (when you are a visitor “not logged”)
I don’t have this problem when I’m logged…

Thanks for your help
Cirdec

Viewing 5 replies - 1 through 5 (of 5 total)

Natalia 4 years ago

Hello Cirdec,

Thanks for reaching out to us!

I can see the problem you’re describing. Please, send us over the contents of Settings -> FV Player Pro -> Tools -> System Info.

I will contact our developer team to check out your issue.

Making the web work for you,
Natalia

Cédric 4 years ago

Hello
Thanks !
contents of settings :

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://www.yooplay.fr
HOME_URL:                 https://www.yooplay.fr
Plugin URL:               https://www.yooplay.fr/wp-content/plugins/fv-wordpress-flowplayer

FV Player version:        7.4.47.727
FV Player core version:   7.2.7
FV Player license:        Valid (next check 2021-06-04 06:38:03 GMT)

FV Player Pro version:    7.4.47.727
FV Player Pro license:    Valid (next check 2021-06-04 06:38:02 GMT)

WordPress Version:        5.4.5
Permalink Structure:      /%year%/%monthnum%/%day%/%postname%/
Active Theme:             Astra 2.4.4

Browser:                  Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15
PHP Version:              7.3.27
MySQL Version:            5.6.51
Web Server Info:          Apache

WordPress Memory Limit:   40M
PHP Memory Limit:         512M
PHP Upload Max Size:      512M
PHP Post Max Size:        512M
PHP Upload Max Filesize:  512M
PHP Time Limit:           165
PHP Max Input Vars:       16000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
WP_DEBUG:                 Disabled

DISPLAY ERRORS:           N/A
cURL:                     Your server supports cURL.

ACTIVE PLUGINS:

Admin Menu Editor: 1.9.10
Astra Hooks: 1.0.2
Astra Pro: 3.4.2
Autoclear Autoptimize Cache: 2.1.1
Autoptimize: 2.8.4
Duplicate Page: 4.4
Elementor: 3.2.4
Elementor Pro: 3.2.2
Email Subscribers & Newsletters: 4.7.4
Enable Media Replace: 3.5.0
Favorites: 2.3.2
FV Player: 7.4.47.727
FV Player Pro: 7.4.47.727
Google Analytics for WordPress by MonsterInsights: 7.17.0
Insert Headers and Footers: 1.6.0
iThemes Security: 7.9.1
LearnDash LMS: 3.4.1.1
LearnDash LMS - Course Grid: 1.7.0
LearnDash LMS - Elementor: 1.0.3
LearnDash LMS - Paid Memberships Pro: 1.3.1
LearnDash LMS - ProPanel: 2.1.4.1
LearnDash LMS - Stripe Integration: 1.8.0
Mammoth .docx converter: 1.17.0
Menu Image: 3.0.4
Minimal Coming Soon & Maintenance Mode: 2.27
Paid Memberships Pro: 2.5.9.1
Pixel Caffeine: 2.3.0
PowerPack Lite for Elementor: 2.3.5
Premium Addons for Elementor: 4.3.6
Premium Starter Templates: 2.6.9
Randomize: 1.4.3
Reveal IDs: 1.5.4
Robots.txt Editor: 1.1.4
Slide Anything - Responsive Content / HTML Slider and Carousel: 2.3.37
Smart Slider 3: 3.4.1.17
Smart Slider 3 Pro: 3.5.0.7
Sucuri Security - Auditing, Malware Scanner and Hardening: 1.8.26
The Official Facebook Chat Plugin: 2.1
Ultimate Addons for Elementor: 1.31.0
Ultimate Addons for Gutenberg: 1.22.5
Ultimate Member: 2.1.20
UpdraftPlus - Backup/Restore: 1.16.56
Visual Customizer for LearnDash: 2.3.6.1
Widget Areas for LearnDash: 1.1
Widget Options: 3.7.8
WP Downgrade | Specific Core Version: 1.2.2
WP Favorite Posts: 1.6.8
WPForms Lite: 1.6.7
WP Portfolio: 1.11.3
Yoast SEO: 14.8.1

SETTINGS

Array
(
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    [notice_new_lightbox] => 1
    [notice_db] => 1
    [notice_xml_sitemap_iframes] => 1
    [autoplay] => false
    [googleanalytics] => 
    [chromecast] => 1
    [key] => (redacted)
    [logo] => 
    [rtmp] => 
    [auto_buffering] => false
    [disableembedding] => true
    [disablesharing] => true
    [disable_video_hash_links] => true
    [popupbox] => false
    [allowfullscreen] => true
    [allowuploads] => true
    [postthumbnail] => false
    [tgt] => backgroundcolor
    [backgroundColor] => #333333
    [canvas] => #000000
    [sliderColor] => #ffffff
    [durationColor] => #eeeeee
    [timeColor] => #eeeeee
    [progressColor] => #bb0000
    [bufferColor] => #eeeeee
    [timelineColor] => #666666
    [borderColor] => #666666
    [hasBorder] => false
    [adTextColor] => #888888
    [adLinksColor] => #ff3333
    [subtitleBgColor] => rgba(0,0,0,1.00)
    [subtitleSize] => 16
    [playlistBgColor] => #ffffff
    [playlistFontColor] => #
    [playlistSelectedColor] => #ffffff
    [logoPosition] => bottom-left
    [parse_commas] => false
    [width] => 85%
    [height] => 100%
    [engine] => false
    [font-face] => Tahoma, Geneva, sans-serif
    [ad] => 
    [ad_width] => 0
    [ad_height] => 0
    [ad_css] => .wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 20; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }
    [ad_show_after] => 0
    [disable_videochecker] => true
    [interface] => Array
        (
            [ads] => false
            [align] => false
            [autoplay] => false
            [controlbar] => false
            [embed] => false
            [mobile] => true
            [playlist_advance] => false
            [playlist] => true
            [playlist_captions] => true
            [share] => false
            [speed] => true
            [splash_text] => false
            [subtitles] => true
            [sticky] => false
            [synopsis] => false
            [end_actions] => true
            [lightbox] => false
            [ab] => true
            [popup] => true
        )

    [amazon_bucket] => Array
        (
            [0] => 
        )

    [amazon_key] => (redacted, 1)
    [amazon_secret] => (redacted, 1)
    [amazon_region] => Array
        (
            [0] => 
        )

    [amazon_expire] => 5
    [amazon_expire_force] => false
    [fixed_size] => false
    [js-everywhere] => false
    [marginBottom] => 28
    [ui_play_button] => true
    [volume] => 0.7
    [player-position] => 
    [playlist_advance] => false
    [sharing_email_text] => Check out the amazing video here
    [liststyle] => horizontal
    [ui_speed_increment] => 0.1
    [popups_default] => no
    [email_lists] => Array
        (
            [#fv_list_dummy_key#] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

            [0] => Array
                (
                    [title] => 
                    [description] => 
                    [first_name] => 0
                    [last_name] => 0
                    [disabled] => 0
                )

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                    [description] => Two good reasons to subscribe right now
                    [first_name] => 1
                    [last_name] => 0
                    [disabled] => 0
                )

        )

    [sticky_video] => false
    [sticky_place] => right-bottom
    [sticky_width] => 380
    [playlist-design] => 2017
    [skin-slim] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-youtuby] => Array
        (
            [progressColor] => #bb0000
            [accent] => #4682B4
        )

    [skin-custom] => Array
        (
            [hasBorder] => false
            [bottom-fs] => false
            [borderColor] => #ffffff
            [marginBottom] => 
            [bufferColor] => #9effff
            [canvas] => #000000
            [backgroundColor] => rgba(0,0,0,1.00)
            [font-face] => Tahoma, Geneva, sans-serif
            [player-position] => 
            [progressColor] => #1ab4b3
            [timeColor] => #eeeeee
            [durationColor] => #ffffff
            [design-timeline] =>  
            [design-icons] => fp-playful
            [accent] => #4682B4
        )

    [skin] => custom
    [hlsjs] => true
    [lightbox_images] => false
    [lightbox_improve_galleries] => false
    [mailchimp_api] => 
    [mailchimp_list] => 
    [mailchimp_label] => Subscribe for updates
    [version] => 7.4.47.727
    [css_writeout-https-yooplay-creapluriel-com] => 1589977290
    [video_model_db_checked] => 7.4.47.727
    [video_meta_model_db_checked] => 7.4.47.727
    [player_model_db_checked] => 7.4.47.727
    [player_meta_model_db_checked] => 7.4.47.727
    [css_writeout-https-www-yooplay-fr] => 1622528974
    [pro] => Array
        (
            [quality] => ,
            [transcript_theme] => light
            [video_ads_default] => no
            [video_ads_postroll_default] => no
            [video_ads_skip] => 5
            [video_ads_skip_minimum] => 10
            [watching_prompt_msg] => Are you still watching?
            [interface] => Array
                (
                    [chapters] => true
                    [copy_text] => false
                    [hflip] => false
                )

            [autoplay_once] => false
            [start_end] => false
            [autoplay_scroll] => false
            [ab_loop] => true
            [vimeo_debug] => false
            [copy_text] => false
            [copy_text_time] => 5
            [watching_prompt] => false
            [watching_prompt_interval] => 1
            [transcript_hidden] => false
            [download_template] => %caption%
            [download_no_right_click] => false
            [vimeo] => true
            [yt_logo] => false
            [youtube_ads_disable] => false
            [youtube_key] => 
            [amazon_s3] => false
            [cf_domain] => 
            [cf_key_id] => 
            [cf_pk] => 
            [elastic_key] => 
            [elastic_secret] => 
            [elastic_region] => 
            [bunnycdn_domain] => 
            [bunnycdn_secure_token] => (redacted)
            [keycdn_domain] => 
            [keycdn_secure_token] => (redacted)
            [stackpath_domain] => 
            [stackpath_secure_token] => (redacted)
            [ads_exoclick_zone] => 
            [ads_exoclick_login] => 
            [ads_exoclick_cat] => 
            [ads_exoclick_site] => 
            [video_ads_between_vids] => false
            [video_ads_once] => false
            [video_ads] => Array
                (
                )

            [autoplay_scroll_enhanced] => false
            [cloudflare_domain] => 
            [cloudflare_secure_token] => (redacted)
            [vimeo_at] => (redacted)
            [vimeo_dash_disable] => false
            [vimeo_iframe] => false
            [vimeo_location] => 
            [vimeo_direct_ajax] => false
            [display_preset] => flash
            [separate_subtitle_disabling] => false
            [stream_loader_on] => false
            [stream_loader_speed_up] => false
            [copy_text_ip] => 1
            [copy_text_email] => 1
            [copy_text_name] => 1
            [copy_text_site] => 1
            [copy_text_date] => 1
            [copy_text_opacity] => 0.3
        )

    [fv-wp-flowplayer-submit] => SaveAllChanges
    [show_controlbar] => true
    [hd_streaming] => false
    [multiple_playback] => false
    [ui_no_picture_button] => false
    [ui_repeat_button] => false
    [ui_rewind_button] => false
    [ui_speed] => false
    [splash] => 
    [subtitleOn] => false
    [video_position_save_enable] => false
    [integrations] => Array
        (
            [featured_img] => false
            [wp_core_video] => false
            [facebook_sharing] => false
            [schema_org] => true
        )

    [css_disable] => false
    [profile_videos_enable_bio] => false
    [parse_comments] => false
    [rtmp-live-buffer] => false
    [db_duration] => false
    [lightbox_force] => false
    [mobile_native_fullscreen] => false
    [mobile_force_fullscreen] => false
    [mobile_alternative_fullscreen] => false
    [mobile_landscape_fullscreen] => false
    [video_sitemap] => true
    [video_sitemap_meta] => 
    [fv_player_admin_pro_quality_alive] => 1
    [playlistFontColor-proxy] => #
    [subtitleFontFace] => inherit
    [s3_browser] => false
    [fv_player_admin_pro_video_ads_alive] => 1
    [vi_login] => 
    [vi_pass] => 
    [digitalocean_spaces] => Array
        (
            [space] => 
            [endpoint] => 
            [key] => 
            [secret] => 
        )

    [matomo_domain] => 
    [matomo_site_id] => 
    [customCSS] => 
)

DATABASE

CREATE TABLE `wp_fv_player_players` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `player_name` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `player_slug` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `videos` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ab` varchar(3) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad` text COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `ad_skip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `align` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `author` bigint(20) unsigned NOT NULL DEFAULT '0',
  `autoplay` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `controlbar` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `copy_text` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `changed_by` bigint(20) unsigned NOT NULL DEFAULT '0',
  `date_created` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `date_modified` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  `embed` varchar(12) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_actions` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end_action_value` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `hflip` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_caption` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_height` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `lightbox_width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `playlist_advance` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `qsel` varchar(25) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_title` varchar(120) COLLATE utf8mb4_unicode_ci NOT NULL,
  `share_url` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `speed` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `sticky` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `video_ads_post` varchar(10) COLLATE utf8mb4_unicode_ci NOT NULL,
  `width` varchar(7) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=1255 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wp_fv_player_playermeta` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_player` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_player` (`id_player`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=1741 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wp_fv_player_videos` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `src` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src1` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `src2` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `splash_text` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `caption` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `end` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `mobile` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `rtmp_path` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  `start` varchar(1024) COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `src` (`src`(191)),
  KEY `caption` (`caption`(191))
) ENGINE=InnoDB AUTO_INCREMENT=1588 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

CREATE TABLE `wp_fv_player_videometa` (
  `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT,
  `id_video` bigint(20) unsigned NOT NULL DEFAULT '0',
  `meta_key` varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL,
  `meta_value` longtext COLLATE utf8mb4_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `id_video` (`id_video`),
  KEY `meta_key` (`meta_key`(191))
) ENGINE=InnoDB AUTO_INCREMENT=3187 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci

### End System Info ###

Martin 4 years ago

Hello Cirdec,

I see that issue even on our demo page when using a clean browser: https://foliovision.com/player/demos/interactive-transcript-chapters

We will get it fixed.

Thanks,
Martin

Cédric 4 years ago

Hi Martin
Any news ?

Thanks
Cirdec

Martin 4 years ago

Hello Circec,

we have prepared the bugfix for the next FV Player Pro beta release.

To get it right now please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

You can also test here: https://foliovision.com/player/demos/interactive-transcript-chapters

Thanks,
Martin

Viewing 5 replies - 1 through 5 (of 5 total)